FingerTec Face ID3 User manual

Face Recognition System for
Door Access & Time Attendance
User Guide
[e-mail]
3
3

3-4 CHAPTER 1 •
GETTING STARTED
Viewing the User Guide on the Internet
Included Accessories
Included Printed Materials
Installation Tips
Activating Terminal
Registering Warranty
59 CHAPTER 2 • BASICS
Introduction
Overview
The Display of LCD Panel
Main Menu
Touch Keypad
Keyboard
Date/Time
Voice Control
Security Features
Cleaning
Restarting and Resetting
1015 CHAPTER 3 • CONNECTION
 SYNCING TERMINALS
Installation
Mount on Wall
Communication Diagrams
Description of Available Connections
Ingress Online Activation
Installation and Setup of Ingress
Connecting Terminals to Ingress
Using USB to Download/Upload Data
Communication Key
1618 CHAPTER 4 •
MANAGING USER
Enrolling Users
Voice/Message
Face Verification
Adding User Information
Deleting User
Access Level/Privilege
1922 CHAPTER 5 • SYSTEM
General Settings
Display Settings
Face Settings
Log Settings
Update
System Information
CONTENTS
2324 CHAPTER 6 • DATA
Deleting Transaction Logs
Deleting All Data
25 CHAPTER 7 • USB
Understanding the Need for USB Flash Disk
Type of USB
Downloading Attendance Logs
Downloading User Data
Uploading User Data from USB to Terminal
Uploading User Photo
26 CHAPTER 8 • SHORTCUT KEY
Shortcut Keys in Short
Configuring Shortcut Keys
27 CHAPTER 9 • AUTO TEST
Who should do the Auto Test?
Is the Screen OK?
Checking the Voice Message
Checking the Infrared Camera
Is the Time Accurate?
28 CHAPTER 10 • CALIBRATION
Calibrating Screen Sensitivity to Default Level
29 CHAPTER 11 • BELL
Definition of Schedule Bell
Inserting Day and Time to Trigger Schedule Bell
Determining the Ring Type of Schedule Bell
Adjusting Volume of the Bell
Repetition
State
3032 CHAPTER 12 • ACCESS
Most Commonly Used Access Features
Door Access by Time Control
Individual Access Option
3334 TROUBLESHOOTING

3
Diode
For installation of door lock
system, allowing electrical
current to pass through it in
one direction only; can be
thought of as a check valve.
Diode is not required for in-
stallation with AdapTec AC.
Stylus
For easy navigation on touch
screen LCD panel.
Screwdriver
T10 screwdriver to open the
back plate of terminal for in-
stallation.
Connection Wires
To connect the wires to door
lock, doorbell, RS232 and
RS485, if required.
1
2
3
12
11
10
25
A Packet of Bolts
Use the bolts to mount the back
plate of terminal on the wall.
Measurement Tape
Measuring installation
height to achieve optimum
performance for terminal.
RFID Cards (5 pcs)
FingerTec provides extra cards
for RFID (5pcs) and for Mifare
Card, every package comes
with only 1 sample card.
Ethernet Converter Cable
To connect the CAT5 to the
terminal and another end to
the LAN connection.
Rubber Cushion
Place this plate on a wall to
position the terminal firmly
on smooth surfaces, the plate
also acts as current absorber.
Metal Back Plate
Secure this plate on top of the
rubber cushion and hang the
terminal on top of it.
Plastic Back Plate
Use this plate to conceal wires
for a cleaner installation.
1 • GETTING STARTED
Viewing the User Guide on the Internet
The User Guide is available in the package when you purchase the product.
The User Guide is also published online at http://www.fingertec.com and
http://user.fingertec.com
Choose the language you prefer to view the User Guide in.
Included Accessories

4
Included Printed Materials
• FingerTec Comprehensive DVD
• Quick Start Guide
• Pamphlet
• User Enrollment Template Form
• Warranty Card
Installation Tips
Best installation location for Face ID 3:
1. Avoid from facing strong sunlight.
2. Must be at least 2 meters away from any strong
light source e.g. ceiling fluorescent light
3. The height must be at least 1.2m from the ground
level to the Face ID 3 camera.
ACTIVATING TERMINAL
Every FingerTec access control model comes bundled with a unique license key.
To start using the terminal with Ingress, you must connect the terminal to Ingress
and perform online activation. Ingress reads the serial number of your terminal
and sends it for verification at the FingerTec server via Internet.
In case you do not have an Internet connection, you would need to do offline
activation. Please send the serial number and models of your terminals to your
local resellers or [email protected] to request for a product key and activa-
tion key.
Registering Warranty
Make sure that you register your Face ID 3 warranty with us at
http://www.fingertec.com/ver2/english/e_main.html#

5
Restart button
su p port@ f inge r t ec.c o m
3
Card induction area
Touch screen LCD
LED indicator and
door bell button
Twin face camera
Speaker
Infrared lights
USB port
2 • BASICS
Introduction
Introducing Face ID 3, the new facial recognition technology product combined
with card technology. Face ID 3 can identify an identity in split seconds without any
contact or hassle. It only requires a user to look at the machine to get verified.
Face ID 3 is loaded with a powerful microprocessor that can process facial authenti-
cation method for accurate personal identification and for collection of precise data
for time attendance and door access. In addition, the Face ID 3 terminal accepts card
verification as an added security measure. If you are looking for a contactless, hassle
free biometrics product, choose Face ID 3. With one look you are good to go!
Overview
Item Function
Card induction area Read the card information based on the card system of Face ID 3.
Touch Screen LCD Touch to access the Face ID 3 system to do configuration.
LED Light Indicator Indicate the status of reader. Green indicates standby mode or verifi-
cation is successful. Red indicates problem or verification has failed.
Door Bell button Press to ring the external door bell.
Speaker Emit instructions from Face ID 3.
Twin Face Camera Capture face images in a few directions.
Reset button To restart the machine.
USB Port Connect the USB extension provided here to download/upload data
from/to Face ID 3.

6
Date/Day
Terminal is
in standby
mode,
ready for
scanning.
Menu button to access
into the system.
Displays image
of user captured
during enrollment.
Position your eye
to appear in this
area.
Progress bar
to indicate
progress of
facial enroll-
ment.
Status bar to indicate the quality of
the captured image; the higher the
number, the better the image.
Display
image of
user during
enrollment.
Adjust your
position so
your face
appears in
this area.
Status bar to indicate the quality of
the captured image; the higher the
number, the better the image.
The system
will display
your photo,
user ID and
name after
verifying your
identity.
Tap to view
the keypad.
[e-mail]
3
Check-In
16:53
/ 4 7
Time
[email protected]
3
Exit 159
[email protected]
3
142
[email protected]
3
User ID: 3
Name:
[16 : 55] Verified.
13-11-01 Thursday
The Display of LCD Panel
Take a closer look at the touch screen LCD panel for some basic and important
information. Press moderately on the LCD when input commands to maintain a
longer lifespan of the terminal. Clean the camera area with a microfiber cloth to
maintain the performance of face scanning.
STANDBY MODE ENROLLMENT MODE
VERIFICATION MODE SUCCESSFULVERIFICATION MODE

7
New User User Connection
System Data Date/Time
Auto Test USB Sys Info
Main Menu
New User
Add new user to the Face ID 3.
User
Enroll, edit, delete, and insert user information from
User icon. The Face ID 3 allows storage of 200 facial
images.
Connection
Setup the Face ID 3 communication with computer
through LAN, RS232 and RS485. Set communication
with a computer for a secure data transfer.
System
Configure the settings of the Face ID 3 including at-
tendance and update settings.
Data
Check user attendance and transaction logs that are
available in the Face ID 3 and perform housekeeping
of the terminal.
Date/Time
Shortcut to set date/time into the Face ID 3.
Auto Test
Run tests on the Face ID 3 to diagnose the terminal on various aspects.
USB
Transfer data to and from the Face ID 3 using a USB flash disk.
Sys Info
Show basic information of the Face ID 3 and its storage status.
Touch Keypad
Press 1:1 to view the touch keypad. You can input in-
formation into the Face ID 3 through the touch keypad.
It contains numbers from 0-9, face verification mode (1
to 1 or 1 to many), password verification mode, Cancel,
and Backspace buttons.

8
Keyboard
Use the onscreen QWERTY keyboard to type in alphabet and number input into
the Face ID 3.
Type Upper Case
Tap the arrow pointing up on the left
corner of the keyboard to change the
lowercase to upper case.
Type Number
Tap the 123 key to change the key-
board to display numbers.
Return
Tap Enter to return. Tap X on the key-
board top right corner when you are
done using the onscreen keyboard.
Date/Time
The Face ID 3 displays date and time at the home screen. Choose a date and time
format based on your preference. Press Menu > Date/Time > Select value > Save.
You can select the time format to be either the 12-hour format or the 24-hour for-
mat.
Voice Control
Voice Control lets you control the level of volume emitted by the Face ID 3.
Turn On/Off – The Face ID 3 lets you to turn on/off the voice based on your prefer-
ence.Press Menu > System > General > Voice Prompts > On/Off >Save.
ADJUST VOLUME
The default volume of the Face ID 3 voice is Mid (medium). To sustain the perform-
ance of the speaker in the Face ID 3, the volume is recommended to remain at Mid
value. To adjust the volume Press Menu > System > General > Volume > Select Low
| Mid |High

9
Security Features
Security features help protect the information in the Face ID 3 from being ac-
cessed by others.
ADMIN AFFIRM
Register an administrator into the system by enrolling a face or password to a
user ID. Press Menu > Add User > Privilege: Administrator > Choose enrollment
method > Save.
After enrolling an administrator, the main menu can only be accessed by admin-
istrator.
TAMPER SWITCH
The Face ID 3 comes with a tamper switch located at the rear of the terminal. Dur-
ing installation, the tamper switch is compressed against the back plate. Any at-
tempt to dismantle the Face ID 3 will trigger the internal alarm and the LCD panel
will display “System Broken” to notify users.
Cleaning
Please turn off the terminal before cleaning it.
CLEAN TOUCH PANEL
Use a microfiber cloth to clean the Face ID 3. Do not use any liquids, household
cleaners, aerosol spray, solvents, alcohol, ammonia and abrasive solutions to
clean the touch screen panel of the Face ID 3 because it could damage the
panel.
Restarting and Resetting
If something isn’t working right, try restarting or resetting the Face ID 3.
RESTARTING THE TERMINAL
Open the USB port cover to look for the Restart button use a pin, press the but-
ton once to restart the terminal.
RESETTING THE TERMINAL
Go to Menu > Data and click on Restore to Factory Settings. Press Yes to confirm.
Resetting of the Face ID 3 will cause all your settings to return to the original
factory settings.

10
Back Plate
4 feet / 1.2 meter
(recommended)
suppo[email protected]
3
Metal Backplate
Rubber Cushion
[email protected]
3
Terminal
Rubber Cushion
Terminal
Plastic Backplate
[email protected]
3
3 • CONNECTION – SYNCING TERMINALS
Installation
FingerTec terminals offer several connections for power and communications. To in-
stall the Face ID 3, follow the instructions below.
Mount On Wall
Attach the back plate
on to the wall securely
and attach the ter-
minal on to the back
plate when mounting
it on the wall.
FingerTec provides
two kinds of wall
plates with the Face
ID 3. Choose either
one that suits to your
installation require-
ment.
OPTION A OPTION B
Installation using Metal Backplate Installation using Plastic Backplate

11
Wiegand OUT RS232
RS232
cable
RS485
3rd party controller
with 26 bits wiegand
input
1. RS485 Single Connection
2. RS485 Network Connection
485+
485-
POWER
SUPPLY (A)
RS232/RS485 SERIAL PORT
485+
485-
485+
485-
TCP/IP PORT
RJ45-1
RJ45-2
RJ45-3
RJ45-6
3rd party
controller
with 26 bits
wiegand output
TCP/IP
GND
+12V
DC12V 3A
Power Supply
BEEP
GLED
RLED
INWD0
INWD1
GND
+12V
485-
485+
GND
TXD
RXD
GND
WD1
WD2
RS232/RS485
Data Converter
RX+
RX-
RS232/RS485
Data Converter
RX+
RX-
Communication Diagrams
Connection points for power and communication are available at the back of the
terminal. Refer to the following diagrams for the correct installations.

12
ACCESS CONNECTION PORT
NOTE
Please refer to AdapTec Plus Installer Manual if you are using AdapTec Plus.
POWER SUPPLY PORT
BELL-
BELL+
SEN
GND
BUT
NO1
COM1
NC1
AL+
AL-
ACCESS CONNECTION PORT
+
-
1
3
B
D
EM lock
(NO)
Emergency
break glass
(NO)
Key Switch
(NO)
Door bell
Release
button
BELL-
BELL+
SEN
GND
BUT
NO1
COM1
NC1
AL+
AL-
+
-
2
3
A
C
EM lock
(NC)
Emergency
break glass
(NC)
Key Switch
(NC)
Door bell
Release
button
Door
sensor
Alarm
device
DC12V
Power Supply
GND
+12V
GND
BUT
NO1
COM1
NC1
The use of Diode is
optional
Door
lock
system
POWER SUPPLY PORT
Door
sensor
Alarm
device
DC12V
Power Supply
GND
+12V
GND
BUT
NO1
COM1
NC1
The use of Diode is
optional
Door
lock
system
FOR NC NORMALLY CLOSE DOOR LOCK SYSTEM
FOR NO NORMALLY OPEN DOOR LOCK SYSTEM

13
1 8
TOP
FRONT
1 8
JOINT 1 PIN JOINT 2 PIN
TX+ 1 • • 3 RX+
TX- 2 • • 6 RX-
RX+ 3 • • 1 TX+
RX- 6 • • 2 TX-
Descriptions of Available Connections
USB PORT
Linking with USB flash disk for remote data transfer.
TCP/IP PORT
Connect with a CAT5 cable for LAN connection, one end to terminal’s port and an-
other end to the computer’s TCP/IP Port.
TCP/IP for Single Connection
Linking the terminal to a single computer using TCP/IP
requires Ethernet 10/100Base-T Crossover Cable. The
cable can be used to cascade hubs or to connect Ether-
net stations back-to-back without a hub. It works with
both 10Base-T and 100Base-TX.
TCP/IP for Network Connection
Linking the terminals to multiple computers using TCP/IP requires Ethernet 10/100Base-T Straight Thru
Cable or “whips”. The cable works with both 10Base-T and 100Base-TX, connecting a network interface
card to a hub or network outlet.
POWER SUPPLY PORT
Insert the Power Adapter point to this port for power.
RS485/WIEGAND INPUT CONNECTION PORT
RS485 Single Connection: Connection to a single computer using RS485 wire.
RS485 Network Connection: Connection to multiple computers using Daisy Chain connection.
Wiegand Output: Connecting with third party connector or terminal(s).
CONNECTOR PIN CABLE COLOR CONNECTOR
TX+ 1•White/Orange •1 TX+
TX- 2•Orange •2 TX-
RX+ 3•White/Green •3 RX+
4•Blue •4
5•White/Blue •5
RX- 6•Green •6 RX-
7•White/Brown •7
8•Brown •8

14
NOTE Link all cables to the correct connection point(s) before attempting to connect the
terminals to software.
ACCESS CONNECTION
Links the terminal to a door lock system.
BELL PORT
Links the terminal to doorbell.
Ingress Online Activation
Ingress is a genuine software by FingerTec. Every FingerTec access control model
comes bundled with a unique license key. To start using the terminal with Ingress,
you must connect the terminal to Ingress and perform online activation. Ingress
reads the serial number of your terminal and sends it for verification at the Fin-
gerTec server via Internet.
In case you do not have an Internet connection, you would need to do offline acti-
vation. Please send the serial number and models of your terminals to your local re-
sellers or [email protected] to request for a product key and activation key.
Installation and Setup of Ingress
Install Ingress in a PC that fulifills Ingress’ minimum requirements. Refer to
http://www.fingertec.com/customer/download/postsales/SUM-Ingress-E.pdf
for the Ingress user guide online. Setup Wizard will require you to do online activa-
tion before connection establish between Ingress and terminals.
Connecting the Terminals to Ingress
DETERMINING TERMINAL NUMBER
Identify the number of your terminals to differentiate them between one another.
Ingress can connect up to 999 units of terminal. Press Menu > Options > Comm Opt
> Dev Num > Select the number.
USING TCP/IP
IP address is important, as it is a unique address of the terminal in LAN. Without
the IP address, locating the specific terminal is not possible. To input the IP ad-
dress of the terminal: Press Menu > Options > Comm Opt > IP Addr > Key in IP
address.
USING TCP/IP
It is important to setup the Ethernet to connect the terminals using TCP/IP connec-
tion. Setting up the Ethernet is done by enabling the Ethernet function: Press
Menu > Options > Comm Opt > Ethernet > Yes.
Turn off the terminal after you have set the Ethernet setting to Yes. Now, plug-in
the network plug to the Ethernet interface and turn the power on.

15
Determining the Netmask, Gateway and NetSpeed: For TCP/IP connection,
please configure the netmask, gateway and netspeed for the terminal.
Press Menu > Options > Comm Opt > NetMask > Insert the numbers.
Press Menu > Options > Comm Opt > Gateway > Insert the numbers.
Press Menu > Options > Comm Opt > NetSpeed > Choose the speed of your Eth-
ernet connection.
USING RS232 CONNECTION
For connection via RS232,baudrate is the determinant of communication speed be-
tween the terminal and the software. The higher the baudrate, the faster the speed is.
To turn on RS232 connection and set the baudrate: Press Menu > Options >
Comm Opt > RS232 > Change the RS232 connection to Y.
To change baudrate: Press Menu > Options > Comm Opt > Baudrate > Change
the Baudrate accordingly.
USING RS485 CONNECTION
For connection via RS485, baudrate is also the determinant of communication
speed between the terminal and the software but the speed must be according to
the speed of the converter. Check your converter for the speed.
To turn on RS485 connection and set the baudrate: Press Menu > Options >
Comm Opt > RS232 > Change the RS485 connection to Y.
To change baudrate: Press Menu > Options > Comm Opt > Baudrate > Change
the Baudrate accordingly.
Using USB to Download/Upload Data
A USB flash disk is useful in cases where the terminal is installed far from a PC or
there is a connection problem. To determine the type of USB flash disks compat-
ible with the terminal, please refer to this link at
http://www.fingertec.com/newsletter/HL_74.html using USB
Press Menu > PenDrive Mgmt > Choose the operation that you want to carry out
via USB flash disk.
Communication Key
Since the software is controlled by an activation code and a product key, set the
COMM key to zero. Press Menu > Options > Comm Opt > COMM Key > Set to 0.

16
4 • USER
Enrolling Users
The Face ID 3 can contain up to 200 face templates and 10,000 card users.
FACE ENROLLMENT
One face registration would take approximately 30 sec to complete. The terminal
snaps images from of your face and generates a 3 dimensional template for storage.
During enrollment on the Face ID 3, please stand straight and do not move your
face or body, and make sure that your face is calm with no extreme expression. For
height between 150cm to 180cm, recommended distance between the Face ID 3
and user is 0.5m.
To enroll face: Press Menu > New User > User ID > Insert User ID > Select Face > A
green rectangular box will be displayed on the screen > Align your eye position into
the green box > Adjust your head position to align your eyes into the green box >re-
peat 2 times > Face enrollment is complete > Select Privilege > User > Save
CARD ENROLLMENT
The default card for the Face ID 3 is RFID. MiFare and HID card systems are available
upon requests.
To enroll card: Press Menu > New User > User ID > Insert User ID > Select Card >
Wave the card at the scanning area until the screen displays the Card ID > Select
Privilege > User > Save
PASSWORD ENROLLMENT
The Face ID 3 offers different enrollment methods and password can be used alone
or in combination with the face verification methods. The maximum length of a
password is 8 digits.
To enroll password: Press Menu > New User > User ID > Insert User ID > Select
Password > Input password using the touch keypad > OK > Reconfirm password >
OK > Select Privilege > User > Save
Voice/Message
Voice / Message What Does It Mean?
“Verified” Identity verification is successful, the Face ID 3 stores the transac-
tion logs and opens the door (if connected to door access)
“Try again please” Identity verification failed because the face is not properly posi-
tioned, the card or face template is not available in the Face ID 3
or the password is incorrect.

17
Voice / Message What Does It Mean?
“Admin Affirm” You are not the administrator of the system and you cannot ac-
cess Menu page.
“Invalid ID” For 1:1 verification, User ID entered does not match the face or
password.
Face Verication
1:N – 1:N verification does not require any input of your user ID. Stand in front of the
Face ID 3 until you can see the reflection of your face on the panel and look at the
cameras. The Face ID 3 takes a second to verify your face.
1:1 – 1:1 requires input of User ID before the Face ID 3 reads and verifies. Press 1:1/1:
N > Input ID on the screen > Press face icon > the Face ID 3 reads and verifies. Some
precautions have to be taken to get a good read everytime.
· Stand firm, do not move your head
· Do not cover your face
· Stay calm, do not make extreme facial expressions like sticking your tongue out or
cringing your face
· Do not stand too close or too far from the Face ID 3.
Adding User Information
User information can be added into the Face ID 3 through two ways. One is through
the terminal and another is through the software. To add/change user information
via the Face ID 3, press Menu > User > Select User ID > Edit/Add > Save. To search for
users by name, click on the alphabets at the bottom of the screen.
Field What can you do?
USER ID Edit user ID based on your company’s employee numbering system.
Maximum length of user ID is 9 digit
NAME Edit/Add name of in this field. Maximum number of characters is 24
FACE Delete/Add Face
CARD Delete/Add Card
PASSWORD Delete/Add Password
PRIVILEGE Change privilege of users
USER ACCESS Change Verify Type, Time Zone of the users
It is recommended that the updating of user information be done through the soft-
ware. After the information is updated, sync the software and the Face ID 3 to dis-
play the information.

18
Deleting User
Only an administrator can perform user deletion at the Face ID 3. To delete certain
user(s), press Menu > User > Select User ID to delete > Press Delete > Press Yes to
confirm > Press Delete another time for confirmation.
Access Level/Privilege
The Face ID 3 offers four types of access level or privilege.
PRIVILEGE USER ROLES
Normal User Only use the terminal to verify your identity. You cannot access into the
Menu and make changes on settings and system.
Enroller You are allowed to access into the menu to enroll user only.
Administrator You are allowed to access into the menu to enroll users only and edit
simple settings and system excluding access options and advanced op-
tions.
Supervisor You are allowed to access into the menu to enroll users and edit settings
and system.

19
5 • SYSTEM
General Settings
ADJUSTING DATE/TIME
The Face ID 3 is a terminal that records time attendance and door access activities
of employees. Precision in time and date cannot be compromised for the system
to work efficiently. Adjust Date/Time according to your time zone. Press Menu >
Date/Time > Select Value >Save
DATE FORMAT
Date format can differ based on countries for example in Malaysia, date-month-
year format is used while in America the month comes first. Choose your date
format according to your preference. The default format is dd-mm-yy. Press Menu
> Date/Time > Select Format > Save
SOUND OF KEYBOARD
The Face ID 3 emits a sound when you press any of its buttons. To turn on/off the
keypad sound: Press Menu > System > General > Keyboard beep > On/Off > Save
VOICE
The Face ID 3 has certain voice commands to guide user, during enrollment and to
notify users during verification. Press Menu > System > General > Voice > On/Off
> Save
VOLUME LOW/MID/HIGH
Voice Control lets you control the level of volume emitted by Face ID 3. The default
volume of the Face ID 3 is Mid. To sustain the performance of speaker in Face ID
3, it’s recommended to stay at Mid. To adjust the volume, press Menu > System >
General > Volume > Low/Mid/High > Save
Display Settings
Customize the Face ID 3 display to your preference and requirements.
SYSTEM LANGUAGE
The Face ID 3 offers various languages to match your local requirements. Maximum
of 3 language packs are available in the Face ID 3 and it’s set according to your
request during purchase. The default language is English. Press Menu > System >
Display > Language > Choose your language > Save

20
13-11-01 Thursday
VIEW TOOLBAR
You can choose to either to hide or display the toolbar on the screen.
Always Display: The toolbar will always be displayed at the side of the screen.
Auto Hide: The toolbar is hidden and will reappear when you touch the soft touch
panel. Menu > System > Display >Toolbar > Choose your style > Save
SLEEP TIME
Sleep time is a period before the Face ID 3 goes into sleep mode. This setting is
available as a power saving feature of Face ID 3. The time range is from 0-999 sec-
onds. Menu > System > Display > Sleep Time > Determine your time > Save
NUMBER OF TRIES
You can set the limit of the number of tries for face verification. The range is from
1-9. If a user’s number of try exceeds the limit, the Face ID 3 could trigger the alarm
system to alert security that somebody is meddling with the terminal. Menu > Sys-
tem > Access Control parameters > Failure alarm threshold > Determine the Level
> Save