FingerTec Face ID 5 Series User manual

Face ID 5/TD Face ID 5
www.fingertec.comwww.fingertec.comwww.fingertec.comwww.fingertec.com
Face ID 5 Series
User Guide

Copyright Notice
All rights reserved. No part of this book may
be reproduced or transmitted in any form
or by any means, electronic or mechani-
cal, including photocopying, recording, or
by any information storage and retrieval
system, without written permission from
Timetec Computing Sdn Bhd. Every pre-
caution has been made to supply complete
and accurate information. Information in
this document is subject to change without
prior notice.
Disclaimer
No person should rely on the contents of this
publication without first obtaining advice
from a qualified professional person. The com-
pany expressly disclaims all and any liability
and responsibility to any terminal or user of
this book, in respect of anything, and of the
consequences of anything, done by any such
person in reliance, whether wholly or partially,
upon the whole or any part of the contents of
this book.
TIMETEC COMPUTING SDN BHD

Contents
5-6 Chapter 1
GETTING STARTED
Viewing the User Guide in the Internet
Terminal Included Accessories
Activating Terminal
Registering Terminal
7-9 Chapter 2
BASICS
Introduction to Terminal
Terminal Overview
Main Menu
Power On/O Button
Battery
Cleaning Terminal
Restarting and Resetting Terminal
10-18 Chapter 3
USERS
Introduction
Methods of Enrollment
Combined Verication
19-28 Chapter 4
INSTALLATIONS &
CONNECTION
Installations
Communications
Congure TCP/IP connection
Congure Cloud Server Connection
RS232/RS485 serial Conguration
Enabling Wiegand
Ingress Online Activation
Installation and Setup of Ingress
Connecting The Terminals to Ingress
PC Connection Communication Key
29-35 Chapter 5
SYSTEM
Setup Date and Time
Access Log Settings
Attendance Record Storage Option
Fingerprint Options
Reset Options
Fingerprint Image
Face Parameters
Palm Parameters
Reset Options
36-40 Chapter 6
PERSONALIZATION
User Interface
Voice
Bell
Punch State Options
Shortcut Key Mappings
41-45 Chapter 7
DATA MANAGER
Delete Data
Access control
Time Zone
Holidays
Duress Options Settings
Access Group Setting
46 Chapter 8
ATTENDANCE SEARCH
47 Chapter 9
WORK CODE
Adding a Work Code
All Work Codes
Work Code Options

48 Chapter 10
DIAGNOSTIC
Autotest
49 Chapter 11
SYSTEM INFO
Device Capacity
Device Info
Firmware Info
50-51 TROUBLESHOOTING
“Unable to Connect” Appears
“Admin Arm” Appears
Dicult to Read Finger
The LED is Blinking All The Time
“Duplicate Finger” Appears
RFID Card Doesn’t Respond
No Sound

5
A Packet of Bolts
Screwdriver
Chapter 1
Getting Started
Viewing the User Guide in the Internet
The User Guide is available in the package when you purchased the terminal. The User
Guide is also available online at http://www.fingertec.com and http://user.fingertec.com.
Choose the language that you prefer for your User Guide.
Terminal Included Accessories
Do not abuse the fingerprint sensor by scratching the surface, contacting the sensor’s
surface with heat, pressing hard during placement of fingerprint for verification. Clean
the sensor occasionally with microfiber cloth to maintain the performance of the
sensor.
ITEM
DC 12V Power Adapter
Connection Wires
Screwdriver
A Packet of Bolts RFID
Cards (5 pieces)
FUNCTION
Connect the power adapter to terminal and plug it into a standard power
outlet to charge terminal
Connect the wires to door lock, doorbell and RS485, if required
Use the screwdriver to open the back plate of ngerprint terminal and to
install the back plate against a wall
Use the screws to hold the back plate of the terminal against a wall
For card enrollment and verication * Only for Face ID 5
DC 12V Power Adapter Connection Wires
*RFID Cards (5 pieces)

6
Activating Terminal
Every FingerTec access control model comes bundled with a unique license key. To start
using the terminal with Ingress, you must connect the terminal to Ingress and perform on-
line activation. Ingress reads the serial number of your terminal and sends it for verification
at the FingerTec server via Internet.
In case you do not have an Internet connection, you would need to do offline activation.
Please send the serial number and models of your terminals to your local resellers or
[email protected] to request for a product key and activation key.
Registering Terminal
Make sure that you register your terminal’s warranty with us at
http://www.fingertec.com/ver2/english/e_warranty.htm.
for a 36 month warranty protection.

7
Flash
Camera & Palm
collector
5”touchscreen
*Card Induction
Area
• Face ID 5/TD • Face ID 5
5”touchscreen
Fingerprint sensor
Thermal infrared
temperature
measurement
module
Speaker Reset
Flash
Camera
& Palm
collector
Speaker Reset
Chapter 2
Basics
Introduction to Terminal
Introducing terminal, the latest biometrics product, face recognition technology prod-
uct combined with fingerprint technology. Terminal can identify an identity in split sec-
onds without any contact or hassle. Terminal only requires user to look at the machine
to get verification. Terminal is loaded with powerful microprocessor that can process
dual biometrics authentication methods for accurate personal identifications and for
collection of precise data for time attendance and door access. In addition, the terminal
accepts card verification as an added security measure. If you are looking for contactless,
hassle free biometrics product, choose terminal. With one look you are good to go!
Terminal Overview
ITEM
Thermal infrared temperature
measurement module
Flash
Camera & Palm Collector
5” Touchscreen
Fingerprint Sensor
*Card Induction Area
Speaker
Reset Button
FUNCTION
Infrared Temperature Measurementxxx
To facilitate the face recognition process in a dark environment
Capture face images in few directions.
Touch this screen to access into terminal system and do conguration.
To scan nger for conrmation of identity.
Area that reads RFID cards. (Only for Face ID 5 model)
For terminal voice emission.
To restart the terminal as and when required.

8
User Mgt
Enroll users/ manage user data.
User Role
Assign privilege to users for data security.
COMM.
Setup FingerTec terminal communication with computer through LAN, RS232 and RS485. Set
security password of the device for a secure data transfer.
System
Congure the settings of the FingerTec terminals from general to display setting to ngerprint,
and reset the terminal to default settings.
Personalize
Adjust the date/time, Voice, bell schedules settings of the terminal.
Data Mgt
To delete/backup or restore data.
Access Control
Congure door access settings in terminal.
Attendance Search
Check attendance and transaction logs that are available in FingerTec terminals and perform
housekeeping in the machine.
Work Code
Create & manage workcode functionality.
Autotest
Tests that can be done on the FingerTec terminal on various aspects.
System Info
View data capacity, device and rmware information.
Main Menu
User Mgt. User Role COMM. System
Personalize Data Mgt. Access Control Attendance
Search
Autotest System Info
Work Code
Main Menu

9
Power On/O Button
Use the power on/off button to turn the terminal on or off. You can disable the button to
avoid accidental shut off of the terminal.
Battery
Terminals operate using power supply from a standard power outlet. Inside the terminal,
there is an RTC battery for the running of the clock. Charge the terminal for at least 3 hours
straight before you start using it. When there is a serious delay in time or the clock keeps
on restarting, the RTC needs to be replaced.
Internal battery
The internal battery is provided as a separate accessory and it can last up to 5 hours. Refer
to the battery icon on the terminal LCD for the status of the remaining power. Charge when
necessary.
External power supply
Mini UPS (uninterrupted power supply) 5V and mini UPS 12V provide mobile power supply
to the terminals. Charge the mini UPS sufficiently for optimum performance.
Refer to http://accessory.fingertec.com for more information about accessories.
Cleaning Terminal
Cleaning The Body
Use a dry cloth to clean the terminal’s body. Do not use any liquids, household cleaners,
aerosol spray, solvents, alcohol, ammonia and abrasive solutions to clean the body of the
terminal because it could damage it.
Cleaning the Fingerprint Prism
Clean the fingerprint prism with a cellophane tape for (silicon coated prism).
View the video on how to clean the fingerprint prism at this link
http://www.fingertec.com/newsletter/enduser/cleanfinger.html.
For the non-coated prism, please use microfiber cloth.
Restarting and Resetting Terminal
If a feature isn’t functioning as it should, try restarting or resetting the terminals
Restarting the Terminal
Push the On/Off button on the terminal to restart the terminal. If you can’t restart
the terminal, or if the problem persists, you might want to reset.
Resetting the Terminal
Resetting the terminal will cause all your settings to return to the original factory
settings.

10
Chapter 3
Users
Introduction
FingerTec devices recognize users by face recognition, fingerprint, card access or a set of
pin numbers. The Date, Time Data and User ID will be stored in its internal storage upon
verification and will be used to generate reports in accordance with the user’s attend-
ance.
Privileges can be assigned accordingly based on individual permissions. Likewise, a Sys-
tem Administrator can have his rights restricted or be given full control. Access controls
such as the ability to modify settings within the menu will be barred when a System Ad-
ministrator has been assigned to a device. The role of an administrator plays a crucial role
in the vitality of the data in these devices.
For example, Network Administrator(s) can be allowed to configure communication set-
tings but not to enroll new users.
Three levels of authority govern each device:
• Super Administrator
The top of the hierarchy, Super Administrators have, full access to all functions.
• Administrator
The rights of an Administrator are limited by the permissions granted by the Super Ad-
ministrator. For example, a Network Administrator can be allowed to configure commu-
nication settings but are not allowed to enroll users.
• User
Normal users have no access to any functions within the device.
By default, every user enrolled is a normal user. Super Admin and Administrator roles are
allocated from the list of normal users, either directly from the terminal or assigned via
our software.

11
VOICE / MESSAGE
“Verified”
“Try again please”
“Admin Affirm”
“Duplicate Finger”
“Invalid ID”
WHAT DOES IT MEAN?
Identity verication is successful, the terminal stores the transaction logs and
opens the door (if connected to door access)
Identity verication is failed because the nger is not properly positioned, the
template is not available in the terminal or the password is incorrect.
You are not an administrator of the system and you cannot access Menu page.
This message only appears during registration when the nger that you want
to enroll has been enrolled before. “FP Enrolled Alrd” will be displayed on the
LCD screen.
For 1:1 verication, User ID entered does not match with ngerprint.
VERIFICATION METHOD
1:1 (One to One)
1:N (One to Many)
PROCESS
You have to identify your User ID before inputting any biometrics feature for
verication. For example, your user ID is 1008. One to one method requires
you to key in user ID followed by your ngerprint to get veried.
You don’t need to identify your User ID before inputting any biometrics fea-
ture for verication. Simply place your nger on the scanner for verication.
Center point
Voice Message
Methods of Enrollment
Fingerprint Enrollment
Please assign an enrollee as a Super Admin before you proceed to enroll any other cre-
dentials, as the menu options are only available to a Super Administrator.
It is recommended that all users enroll two fingerprints for each user ID. The first finger-
print will serve as a template for primary access where the other fingerprint will be used
as a backup in the rare event that your first fingerprint is unreadable.
1:N – Place your finger properly on the scanner and the terminal will verify your identity.
1:1 – 1:1 requires input of User ID before the terminal reads and verifies your identity.
Some precautions have to be taken to get a good read every time.
Users may attempt to verify their identities with 1:1 verification mode when they fail to
gain access with 1:N authentication method.
· Make sure the center point of your finger is placed in the middle of the
scanner for a good read.
· Recommended to use index finger. The terminal accepts other
fingers but index is the most convenient.
· Make sure the finger is not wet, too dry, injured or dirty.
· Do not press hard on the sensor, just place it comfortably
· Avoid direct sunlight or bright light.

12
Prior to enrolling your fingerprint, please choose the fingers that will be used to enroll
into the device. We recommend using both index fingers as opposed to your thumbs as
their size may differ between individuals, which may not fit wholly on the scanner.
Follow the steps below to enroll a fingerprint:
Step 1: Press Menu >User Mgt >New User
Step 2: User ID >Key in User ID
This is the unique ID number that represents the user in the devices and software.
Make sure you do not use duplicated ID. The maximum length is 9-digits
Step 3: Select Fingerprint >Press the corresponding number to select which finger(s)
to enroll from the on screen image.
Step 4: Press OK to start enrolling the fingerprint >Place your finger on the scanner
3 times >Screen will display the quality of image captured >Press OK to save >Press
ESC to return to the main page
Step 5: Press User Role >Select Role >Select Normal User >Press OK to save
Select Super Admin or other defined role(s) you wish to assign to this user.
Refer to page 15 User Role for more details. Repeat Steps 3 and 4 to enroll the 2nd
backup fingerprint.
Face Enrollment
During enrolment on terminal, please stand straight and do not move your face or body,
and make sure that your face is calm with no extreme expression. For height between
150cm to 180cm, recommended distance between terminal and user is 0.5m.
1:N Facial Verification: Compare the acquired facial images with all face data registered
in the device.
1:1 Facial Verification: Compare the face captured by the camera with the facial template
related to the entered user ID.
If a user fails to verify, the screen will be prompted with a message “Please adjust your
position!”.
Follow the steps below to enroll a Face:
Step 1: Press Menu >User Mgt >New User
Step 2: User ID >Key in User ID This is the unique ID number that represents the user
in the devices and software. Make sure you do not use duplicated ID. The maximum
length is 9-digits

13
Palm Enrollment
Please place your palm parallel to the device with a distance of 30-50cm in the multi-
mode collection area. Make sure to keep space between your fingers.
1:N Palm Verification mode: Compare the palm image collected by the palm collected
with all the palm data in the device.
The device will automatically distinguish between the palm and the face verification
mod, and place the palm in the area that can be collected by the palm collected, and the
device will automatically detect the palm verification mode.
1:1 Palm Verification mode: Click the (x) button on the main screen to enter 1:1 palm
verification mode. Input the user ID and press [OK].
If the user has registered the face and password in addition to his/her palm, and the
verification method is set to palm/face/password verification, the following screen will
appear. Select the palm icon (x) to enter palm verification mode.
Follow the steps below to enroll a Palm:
Step 1: Press Menu >User Mgt >New User
Step 2: User ID >Key in User ID This is the unique ID number that represents the user
in the devices and software. Make sure you do not use duplicated ID. The maximum
length is 9-digits
Step 3: Select Plam >Follow the steps and stay still during the plam registration >
Register Plam success
Step 4: Press User Role >Select Role >Select Normal User >Press OK to save
Step 3: Select Face >Follow the voice and interface prompts to move back and forth
to place your eyes within the green box >Register Face success
Step 4: Press User Role >Select Role >Select Normal User >Press OK to save
Cannot enroll duplicate face, otherwise device will show message ‘Duplicated
Face’

14
Card Enrollment * Only for Face ID5
Please check the technical specifications of the device to ensure that this function is
supported before continuing. The default card type is 64-bit, 125kHz RFID card. MIFARE
and HID card systems are available upon request.
Follow the steps below to enroll a card:
Step 1: Press Menu >User Mgt >New User
Step 2: User ID >Key in User ID
This is the unique ID number that represents the user in the devices and software.
Make sure you do not use duplicated ID. The maximum length is 9 digits
Step 3: Select Card >Wave card at the induction area >Screen displays the card ID >
Press OK to save
Step 4: Press User Role >Select Role >Select Normal User >Press OK to save
Select Super Admin or other defined role(s) you wish to assign to this user.
Refer to page 15 for more details regarding User Role
Password Enrollment
Password verifications have a lessened security presence in Attendance Reporting and
Access control systems. Despite this, passwords are generally the primary preference for
enrollment. FingerTec devices can accept up to 8-digit passwords in numeric format.
Follow the steps below to enroll password:
Step 1: Press Menu >User Mgt >New User
Step 2: User ID >Key in User ID
This is the unique ID number that represent the user in the devices and software.
Make sure you do not use an existing ID. The maximum length is 9 digits
Step 3: Select Password
Step 4: Insert password for the 1st time >Press OK >Re-enter the password to con-
firm
Step 5: Press User Role >Select Role >Select Normal User >Press OK to save
Select Super Admin or other defined role(s) you wish to assign to this user.
Refer to page 15 for more details regarding User Role

15
Combined Verication
Security can be enhanced with terminal which offers the option of using multiple forms
of verification methods.
Select one from the following fifteen verification combinations
• Password/Fingerprint/Face/Palm • Face + Fingerprint
• Fingerprint only • Face + Password
• User ID only • Face + Fingerprint + Password
• Password • Palm
• User ID + Fingerprint • Palm + Face
• Fingerprint + Password • Palm + Fingerprint
• User ID +Fingerprint + Password • Palm + Face + Fingerprint
• Face Only
Verification may fail if the required verification information has not been registered be-
fore opting the combination verification mode.
Menu Options
Expiration Options
You can set the expiration options for each employee if required. Once the expiration
period for the employee has been exceeded, access to the company will be restricted.
To turn on the function:
Step 1: Press Menu >System >Attendance >Expiration Rule >Press OK to turn it ON
Step 2: Press Menu >User Mgt >New User >Expiration Rule >Press OK to Enter
Step 3: Select the Expiration Options as below.
• Expired Date: You must set the employees’ employment starting and ending date.
• Entries: You can set the number of transaction for the employee before their working
duration expires. For example, once their attendance transaction reaches the limit,
the employee’s access will be marked as ‘expired ‘and will be barred from entering the
premises.
• Expired Date and Entries: You can set both the expired date and entries for one employee.
The settings will take effect when either option has been attained. For example if the
expired date is set as 11th of January with the number of Entries set at 500, and the
employee had his 500th verification on 9th of January, the expiration rule will take
place on 9th of January.
You can also set for the user to be deleted or to remain in the system once the
expiration options have been fulfilled. For more details on these settings, refer to
refer to page 32 Expiration Rule.

16
Add User
During the initial registration, you can modify your ID - a user name may contain 17
characters and the user ID may contain 1-9 digits by default. Created IDs cannot be
modified after registration. Duplicating ID is not allowed.
To add user(s):
Step 1: Press Menu >User Mg >New User
Step 2: Key in User ID and name >Press OK Button
Edit User
Name Change, user role, deletion or re-enrollment of fingerprints, card and/or pass-
words can be modified after the enrollment process. However the user ID is permanent
and cannot be changed.
To edit user information:
Step 1: Press Menu >User Mgt >All User >User ID
Step 2: Key in User ID >Press OK Button > Select Edit
Step 3: Select the credentials to be edited >Save and Exit.
Delete User
Only an administrator can perform user deletion at the terminal.
To delete user(s):
Step 1: Press Menu > User Mgt > All User > User ID
Step 2: Key in User ID > Press OK Button > Select Delete
Step 3: Select Delete User, User Role, Fingerprint or Password
Step 4: Press OK Button to delete > Select OK to confirm deletion > ESC to exit.
Display Option
Users can choose the display style of their credentials either to be in. Single Line, Mul-
tiple Line, Mixed Line, Single Line & Sort by Name, Multiple Line & Sort by Name and
Mixed Line & Sort by Name.
The different types of display are shown below:
Press Menu > User Mgt > Display Style > Select the type of Display > ESC to Exit

17
SINGLE LINE MULTIPLE LINE MIXED LINE
SINGLE LINE & SORT BY NAME MULTIPLE LINE & SORT BY NAME MIXED LINE & SORT BY NAME
User Role
Employees with Super Admin rights are granted limitless access to all settings and sys-
tems within the terminal in addition to the ability to enroll new users. Super Admin can
also perform system Reset.
Employees with Normal User rights are only able to log in their attendance at a terminal.
They are unable to access the menu to modify settings within the menu.
In addition to the three defined roles, you are given the option to configure 3 different
subsets.
Refer to page 16 on details on how to configure the User Defined Role.

18
Dene Role
You can define what the administrator is allowed to do at the device. You will be ad-
vised to create a Super Administrator first after clicking the enable bar. A maximum of
three different role sets can be configured. For example, you create a role called Net-
work Admin, and limit his access to the Network option only. Therefore, he is unable to
enroll new users or configure device settings.
To set the define user role:
Step 1: Press Menu >User Role
Step 2: Select User Defined Role >Press OK >Press OK again to enable the selected
Role
Step 3: Rename the Role >Define User Role >Save and Exit.
Once these roles have been defined, they will appear in the Users tab where you
can assign employees accordingly.
Assign Role
To define roles for new employees:
Step 1: Menu >User Mgt >New User >User Role
Step 2: Select the role to assign to the employee >Save and Exit.
To define roles for existing employees:
Step 1: Menu >User Mgt >All Users >Press OK >Select the User ID >Press OK >
Edit
Step 2: User Role >Select the role to assign to the employee >Save and Exit
Search for Users
Search bar is available on the user list to enable quick search by entering the retrieval
keyword (The keyword may be an ID, surname or full name.). The system will detect the
input keywords and retrieve users’ related information.

19
5 feet / 1.5 meter
(recommended)
Installation tips:
Best installation location of terminal must be
1 - Avoid from direct or indirect sunlight.
2 - 2 meters away from light source i.e. ceiling
flourocent light
3 - Suggested 1.5m from the ground level
(measure from ground to the face capturing
camera)
1.5m
0.5m
www.fingertec.comwww.fingertec.com
Chapter 4
Installations & Communication
Installations
FingerTec terminals offer several connections for power and communications. Installa-
tions of FingerTec time attendance terminals are simple.
Mount On Wall
After measuring the height accordingly and make relevant marking on the wall, drill the
screws into the wall to secure the back plate.
Attach the terminal to the back plate and tighten the screws.

20
1 8
TOP
FRONT
1 8
CONNECTOR PIN CABLE COLOR CONNECTOR
TX+ 1•White/Orange •1 TX+
TX- 2•Orange •2 TX-
RX+ 3•White/Green •3 RX+
4•Blue •4
5•White/Blue •5
RX- 6•Green •6 RX-
7•White/Brown •7
8•Brown •8
JOINT 1 PIN JOINT 2 PIN
TX+ 1 ••3 RX+
TX- 2 ••6 RX-
RX+ 3 ••1 TX+
RX- 6 ••2 TX-
+12V
GND
Power Port
Communications
Connection points for power and communication are available on top of the terminals.
Refer to the following diagrams for the terminals you require.
TCP/IP Port
Connect with CAT 5 cable for LAN connection, one end to this
port and another end to the computer’s TCP/IP Port.
TCP/IP for Single Connection – Linking the ter-
minal to a single computer using TCP/IP re-
quires Ethernet 10/100Base-T Crossover Cable.
The cable can be used to cascade hubs or to
connect Ethernet stations back-to-back with-
out a hub. It works with both 10Base-T and
100Base-TX.
TCP/IP for Network Connection – Linking the terminals to multiple computers using TCP/IP
requires Ethernet 10/100Base-T Straight Thru Cable or “whips”. The cable works with
both 10Base-T and 100Base-TX, connecting a network interface card to a hub or net-
work outlet.