Firetide HotPort 5020-M Mesh Node User manual

HotPort Firetide Installation Guide
HotPort5020-MMeshNode
Published March 2014
(Revised 2016)

ii HotPort Firetide Installation Guide
©2016 Firetide, Inc. Allrights reserved.
Firetide, the Firetide logo, Reliable connectivity anywhere, HotPort, HotPoint, and
HotClient are all trademarks of Firetide, Inc. All other trademarks are the property of their
respective owners.
Information in this document is subject to change without notice.
Firetide, Inc.
2105 S. Bascom Avenue, Suite 220
Campbell, CA 95008
USA
www.firetide.com

iii
About thisdocument
Thissectionliststheaudience,purpose,summaryofinformation,and
conventions used in this document. It also includes how to contact customer
service.
Audience
ThisdocumentisintendedforcertifiedprofessionalswhoinstallFiretidewireless
solutions.
Purpose
Thisdocumenthastheinformationandproceduresnecessarytoinstallanddo
basic configuration and tests with Firetide
®
HotPort
®
5020-M mesh node.
Conventions
Certain information has special meaning for the reader. This information appears
with an icon that indicates a particular condition, such as a warning or caution,
oralabel,suchas“Note”or“BestPractice”.
Electricalhazards arethose environments wherethe danger of
electrocutionis probable.Thisimageappearsbeforeeachelectrical
hazard statement.
Warnings contain safety information that you must obey. If you do
not obey the instruction in a warning, the result mightincludeserious
injury or death. This imageappears beforeeach warning statement.
Cautions contain information that you should obey to avoid minor
injury,inconvenience,anddamagetoequipment.Thisimageappears
beforeeachcautionstatement.
Notes contain optional advice and information particular to a special case or
application.
Best practices contain specific recommendations based on industry-standard
expectations.
Document feedback
If you find an error or content missing from this document, we want to hear
about it. You cansend your feedback about any of our documents to
[e-mail].
!

iv
Contacting customer support
If you need support, depending on the problem, you might be asked for this
information:
• Description of the problem
• ComputerwithHotViewProandaninstalled managementlicense
• Channel and frequency plans
• Recent spectrum analysis
• Device topology in Google Earth (KMZ file)
• Network map ortopologyplan with the names and device information
Youmust also have administrator access to the mesh to be able to receive
technical support.
Thenexttablelists thecontactinformationforcustomersupport.
Worldwide customer support
Days/Hours
Contact
Americas
Monday to Friday
7:00am to 5:30pmPST
(Pacific standard time)
http://www.firetide.com/requestsupport
1 (877) FIRETIDE, extension 2
[phone],extension2
[phone]
Africa
Monday to Friday
http://www.firetide.com/requestsupport
Asia
8:00 am to 5:30 pm IST
[phone]
Australia
(India standard time)
Fax [phone]
Europe

v
Contents
About this document iii
Audience ..................................................................... iii
Purpose ....................................................................... iii
Conventions ................................................................ iii
Document feedback ..................................................... iii
Contacting customer support....................................... iv
..................................................................... iv
HotPort 5020-M node 1
Supported countries ................................................... 2
Before you permanently install 3
Preparing what you need to install ............................. 3
Box contents for a HotPort 5020-M mesh node ........... 4
Parts of a HotPort 5020-M mesh node ........................ 5
Ground screw 6
LEDs 6
Reset button and pressure relief valve 6
Antenna connectors 7
Testbeforeyouinstall ............................................... 7
Required items that are not included 8
Certification requirement 8
Doingthe tests 8
HotPort 5020-M node installation 11
Tools required ............................................................. 11
Doinga site survey ...................................................... 11
Safe installation practices ........................................... 12
Preparing a node for outdoor installation................... 13
Preparing earth ground ............................................... 14
GroundingaHotPortnode........................................... 15

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Installing a node and antenna assembly..................... 17
Opening the mount bracket ........................................ 19
Attaching the node to a wall 20
Attaching a node to a vertical pole 21
Attaching a node to a horizontal pole 23
Attaching straps 24
Weatherizing the connectors ...................................... 25
Weatherproof procedures 27
Tools and materials to weatherproof connections....... 28
Makingaweatherproofantennaconnection................ 28
Making a weatherproof cableto node connection ........ 30
Troubleshooting 33
DFS licenses................................................................ 33
Cannot see a node in HotView Pro................................ 33
After multiple reboots a node is missing ...................... 34
Static routes................................................................ 34
Performance not as expected...................................... 34
Resetting an outdoor node to factory default settings 35
Schedulingfirmwareupgradesandactivation ............ 35
Setting the country code on a new edge node............. 38

1
HotPort 5020-M node
HotPort 5020-M node is a cost-effective infrastructure mesh node that has two
radios to deliver up to 25 Mbps of UDP data.
HotPort 5020-M supports:
• Point-to-point
• Point-to-multipoint amongHotPort 5020-E and M and HotPort 7010/7020
nodes
• Linearandmeshapplications

HotPort 5020-M node
2
Supportedcountries
HotPort 5020-M nodes can be used in these countries: US, Australia,
Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan,
Thailand, and Vietnam.
Note: Ifyoutry tosetthecountrycodetoa countryotherthanasupported
country, the setting is not saved.

3
Before you permanently install
Before you install a HotPort 5020-M mesh node in a permanent location, you
need to make sure that you have the correct and operational components.
Preparing what you need to install
To make sure you have everything you need to set up the mesh node:
1. Open the box.
2. Removethecontents.
3. Checkthecontentsfordamage.
4. Check the contents against the box contents list. See “Box contents for a
HotPort 5020-M mesh node” on page 4.
If a part is missing or damaged, call your Firetide reseller.
5. If the contents are good and correct, keep the box for future use.

Before you permanently install
4
Box contents for a HotPort 5020-M mesh node
TheHotPort5020-Mmeshnodeboxcontainstheseitems:
• One HotPort meshnode with an attached mount plate and bracket
• Two5 dBi omni-directional staging antennas
Caution. Do not use staging antennas outdoors. The staging antennas
are rated for indoor use only and are recommended for pre-
configuration purposes only. If you use the staging antennas
outdoors,theycanbedamaged.Damagefromincorrectdeploymentis
not covered by theproduct warranty.
• TwoRP-SMAto type-N adapters
• Mount kit
- U-bolts,M6x1.0-80mm,withflatwashers, splitwashers,nuts
- Claw-tooth pole grippers
- M6x1.0-40mm hex bolt
- M6x1.0-20mm hex bolt
- Hex-head socket wrench
• OneDCpowerconnectorwithwaterproof backshell(fieldinstallable)
• One 802.3at Power over Ethernet (PoE) injector
• One AC power cable (USA type)
Note. Country-specific power cords are available for purchase.
• OneweatherizedRJ-45connector with waterproof backshell (field
installable)
• One Cat5e cable
• Quick start sheet
• Warranty card
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