Fisher & Paykel DISHDRAWER DD24SI9 User manual

How to Attend to a Fault
DD*A & DD*C Models
How Do I Know if There is a Fault?
• Your dishwasher will beep continuously and a fault code will
flash in the display.
• Note down the fault code.
• You may be able to fix some faults yourself - see the table on the
following page.
• If you cannot clear the fault, contact Customer Care for support
or to organize a visit by a service technician (See ‘Service and
warranty’ booklet for contact details).
Double models only:
• The drawer indicator will also flash to show which drawer has a
fault.
• If there is a fault in both drawers, both drawer indicators will
flash.
◦ Press
to scroll between the drawers.
◦ Note down the fault codes for each drawer. There may be
two different codes flashing if the faults are different in each
drawer.
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• If a fault occurs in one drawer only you
are still able to use the other drawer.
• If you have paused a drawer during a
wash program, and the other drawer
then faults, the paused drawer indicator
will continue flashing but will be
dimmed.
‘F’ Fault Codes
If the display is showing an
fault code, you may be able to clear the fault by resetting the dishwasher - see the steps below. If the fault persists, note
down the code before
disconnecting the dishwasher from the water and power supplies and contact Customer Care.
To attempt to Clear the
Fault Code
1. Press
to stop the beeping. Press
again to turn the dishwasher off.
2. Wait a few seconds. Press
again to turn the dishwasher back on.
If the fault code has disappeared then the fault has been reset and you can continue to use your dishwasher.
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’A’ Fault Codes
If the display is showing an ‘A’ fault code, follow the steps below to try and fix the issue. If the fault persists, note down
the code before disconnecting the dishwasher from the
water and power supplies and contact Customer Care.
Display Possible Cause What To Do
Water supply fault
1. Ensure the water supply is turned on.
2. Press
once to stop the beeping, and then again to clear
the fault.
3. Press
to resume the wash program.
Drawer cannot drain. The drainage
hose may be blocked or kinked, or
the connection to drainage pipe may be
blocked.
1. Ensure the drainage hose and connection to pipes
are not blocked.
2. Press
once to stop the beeping, and then again to clear
the fault.
3. Press
to resume the wash program.
The spray arm has loosened or come off its
mounting, or water pressure is too low.
1. Open the drawer and check the spray arm.
2. If the spray arm has loosened or come off its
mounting, re-fit it. Check that it is firmly seated and
turns freely (See “User maintenance instructions”).
3. Press
once to stop the beeping, and then again to clear
the fault.
4. Press
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Display Possible Cause What To Do
to resume the wash program.
Auto recovery program:
Dishwasher has detected excess foam in
the drawer.
1. et the auto recovery program run until it is
complete. The wash program will resume when
the auto recovery program has completed.
2. Check that you are using the right
detergent before running another wash program.
3. If the drawer is still filled with foam at the end of
the wash program, contact customer care.
(DD*C
Models
Only)
Sanitize cycle hasn’t met
temperature needed to sanitize dishes.
1. Check if the water supply has been turned off or
the wash program interrupted.
2. Press
once to stop the beeping, and then again to clear
the fault.
3. Run the sanitize cycle again.
DD*D & DD*I Models
How Do I Know if There is a Fault?
• Your dishwasher will beep continuously and the indicators on the control panel will light up and flash.
• Note down which indicators are lit and flashing. There are two types of fault code - ‘A’ and ‘F’. See below for which
type of code your dishwasher is displaying.
• You may be able to fix some faults yourself - see the table on following page.
• If you cannot clear the fault, contact Customer Care for support or to organize a visit by a service technician (See
‘Service and warranty’ booklet for contact details).
’A’ Fault Codes
If only the wash modifier indicators are flashing, it is an ‘A’ fault.
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Also one or more wash program indicators are lit.
'F' Fault Codes
If the wash modifier and the lock indicators are flashing, it is an ‘F’ fault.
Also one or more wash program indicators are lit.
Double models only:
There may be a fault in one or both of the drawers.
Note down which indicators are flashing or lit in each drawer. These may be different if the faults are different in each
drawer.
If a fault occurs in only one drawer you are still able to use the other drawer.
‘F’ Fault Codes
If an F fault code is indicated, you may be able to clear the fault by re-setting the dishwasher - see the steps below. If
the fault persists, note down the code before
disconnecting the dishwasher from the water and power supplies, and contact Customer Care.
To attempt to clear the fault code
1. Press ► to stop the beeping. Press ► again to turn the dishwasher off.
2. Wait a few seconds. Press ► again to turn the dishwasher back on.
If the flashing indicators have disappeared then the fault has been reset and you can continue to use your dishwasher.
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Updated: Thu, 02 Dec 2021 06:06:39 GMT
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’A’ Fault Codes
If an A fault code is indicated, follow the steps below to try and fix the issue. If the fault persists, note down the code
before disconnecting the dishwasher from the water and
power supplies and contact Customer Care.
Display Possible Cause What To Do
A1: Water Supply fault
1. Ensure the water supply is turned on.
2. Press ► once to stop the
beeping, and then again to clear the
fault.
3. Press
/ ► to resume the wash program.
A3: Drawer cannot
drain. The drainage
hose may be blocked or
kinked, or
the connection
to drainage pipe may be
blocked.
1. Ensure the drainage hose
and connection to pipes are not
blocked.
2. Press ► once to stop the
beeping, and then again to clear the
fault.
3. Press
/ ► to resume the wash program.
A6: The spray arm has
loosened or come off its
mounting, or water
pressure is too low. A
combination of low
water pressure and
excessive
foaming may also trigger
an A6 fault.
1. Open the drawer and check the spray
arm.
2. If the spray arm has loosened
or come off its mounting, re-fit
it. Check that it is firmly seated
and turns freely (See ‘User
maintenance instructions’).
3. Press ► once to stop the
beeping, and then again to clear the
fault.
4. Press
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Display Possible Cause What To Do
/ ► to resume the wash program.
5. If the fault code persists, check
the filter on the inlet hose is not
blocked, and clear if needed.
If the drawer is
filled with foam
when you open
it, contact
Customer Care.
A7: Auto
recovery program:
Dishwasher
has detected
excess foam in
the drawer.
1. et the auto recovery program run
until it is complete. The
wash program will resume when the
auto recovery program has
completed.
2. Check that you are using the
right detergent before running
another wash program.
3. If the drawer is filled with foam at the
end of the wash program, contact
Customer Care.
A09: Sanitize cycle
hasn’t
met temperature needed
to sanitize dishes.
1. Check if the water supply has been
turned off or the wash
cycle interrupted.
2. Press ► once to stop the
beeping, and then again to clear the
fault.
3. Run the sanitize cycle again.
https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Integrated_Single/DD24SI9/User_Guide_DD24SI9/0…
Updated: Thu, 02 Dec 2021 06:06:39 GMT
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