Fisher & Paykel SINGLE DISHDRAWER DD24SAX9 Operating instructions

Troubleshooting
Problem Possible Cause What to Do
Unclean dishes
Wash program
unsuitable for the load.
See your ‘Quick start guide’ for a suitable wash
program, or the soils were too heavily baked on
and dishes may need soaking.
Spray arm unable to
rotate.
Ensure no items are obstructing the spray arm
path.
Drawer overloaded/
incorrectly loaded. Refer to the section on loading.
Filter plate/drain filter is
incorrectly inserted. See section ‘User maintenance instructions’.
Detergent put in the
wrong compartment of
the dispenser.
Detergent must be placed in the large
compartment. See section ‘Adding detergent’ for
information.
Excess food not
removed from
dinnerware prior to
loading.
Scrape all food scraps off dinnerware prior to
loading.
Unsuitable detergent
Use detergents suitable for automatic
dishwashers. See section ‘Adding detergent’ for
examples of suitable and unsuitable detergents.
Not enough detergent.
See section ‘Wash programs and detergent
quantities’ or follow the detergent manufacturer’s
instructions.
Spray arm holes are
blocked. Clean the spray arm.
Filter plate/drain filter is
blocked. Clean the filter plate and drain filter.
https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Single/DD24SAX9/User_Guide_DD24SAX9/13_Trou…
Updated: Fri, 12 Nov 2021 19:46:54 GMT
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Problem Possible Cause What to Do
Hard Water
Increase the rinse aid setting and the amount of
detergent. See section ‘Water hardness and
dishwashing’.
Models with built in water softener
(‘H’ models only):
Increase the water softener setting. See section
‘Water softener’.
Models without built in water softener: If living in
an area with very hard water, consult a plumber on
installing a household water softener.
Foaming
Wrong type of detergent
used
ONLY use detergents for Dishwashers. See
‘Adding detergent’.
Incorrect amount of
detergent.
See section ‘Wash programs and detergent
quantities’ or follow the detergent manufacturer’s
instructions.
Too much egg in the
wash load. Increase the amount of detergent.
Rinse aid setting too
high. Decrease the rinse aid setting.
Rinse aid dispenser plug
not closed properly.
Ensure that the rinse aid dispenser plug is closed
tight, with its hand grip pointing straight ahead.
See section ‘Using rinse aid’.
Water leaking
Drain hose disconnected
from waste pipe. Reconnect the drain hose to the waste pipe.
Water inlet hose not
properly connected. Ensure the inlet hose is connected securely.
Other leaks.
Turn water and power supplies to the dishwasher
off. Call Customer Care or your Authorized
Service Centre. See your ‘Service and warranty’
booklet for contact details.
Rinse aid dispenser plug
not closed properly.
Ensure that the rinse aid dispenser plug is closed
tight, with its hand grip pointing straight ahead.
See section ‘Using rinse aid’.
https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Single/DD24SAX9/User_Guide_DD24SAX9/13_Trou…
Updated: Fri, 12 Nov 2021 19:46:54 GMT
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Problem Possible Cause What to Do
Drawer will not open (no
beeping, no wash
underway)
Childlock feature is on or
the ‘Closed drawer
autolock’ option is on, or
both.
Turn the Childlock off. See your Quickstart guide
for instructions.
Closed drawer auto lock
is on.
Press any button and open drawer within 30
seconds.
Power failure during cycle Power outage in your
home or area.
Wait until power resumes, cycle will restart in
same part of wash program.
Continuous beeping with
A/F code in display A fault has occurred. Refer to section ‘If there is a fault’.
Intermittent beeping Dishwasher is in pause
mode.
Close the dishwasher and press the
button to resume the program.
High-pitched, subtle
beeping during a wash
program
Rinse aid is being
dispensed. This is normal and needs no action.
Dishwasher will not start
Power supply is not
connected. Connect the power supply.
The drawer is not closed
properly. Ensure the drawer is firmly closed.
Keylock or Childlock
feature is on. Turn the Keylock or Childlock off. See your
Quickstart guide for instructions.
button not pressed.
Press the
button.
Dishdrawer™ is in
“Showroom mode”. Contact Customer Care.
Fan noise coming from the
dishwasher after a wash
program has finished
This is normal. The
drying fan continues to
run for a set period of
time after a program has
finished to assist with
drying.
No action required. The fan will automatically stop
after the set time is over, or when the drawer is
opened. In some cases, the fan may resume when
the drawer is closed again.
https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Single/DD24SAX9/User_Guide_DD24SAX9/13_Trou…
Updated: Fri, 12 Nov 2021 19:46:54 GMT
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Problem Possible Cause What to Do
Fan noise starts up when I
close the drawer, even
though I didn’t start a new
wash
This is normal. In some
cases, the drying fan will
run whenever the
drawer is closed for a
set period of time after a
program has finished.
No action required. The fan will automatically stop
after the set time is over.
No powdered detergent
dispensed
Detergent dispenser
was wet when loaded.
Clean the dispenser and ensure it is dry before
adding detergent.
The wash program seems
to have finished (the
dishwasher is idle), but the
end of wash beeps haven’t
sounded and the drawer
cannot be opened
The wash program is
still underway. It is in a
‘quiet’ phase that is
needed for ensuring the
best wash results.
No action required. The program will transition into
a more audible phase after the ‘quiet’ phase is
over.
Water pooling on inner rim
of drawer after a wash
This is normal
condensation. Wipe dry.
Water under the drain filter This is normal and needs no action.
Excess water in the drawer
Drain hose(s) bent or
kinked. Straighten the drain hose(s).
Blocked filters. Clean the filter plate/drain filter. Refer to ’User
maintenance instructions’.
Water marks on the dishes
Rinse aid depleted. Refill the rinse aid dispenser.
Rinse aid setting too
low. Increase the rinse aid setting.
Dishwasher overloaded/
incorrectly loaded. Refer to the section on loading.
Drawer interior is stained
Some foods, like tomato
based products, may
stain the inside of the
drawer.
Pre-rinse dishes before placing in the drawer.
Alternatively, using the Rinse program after adding
the dishes may minimize staining.
Dishes did not dry
Dishes did not dry Ensure the dishes are not nesting together.
Dishes were left in the We recommend unloading the dishes within a few
https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Single/DD24SAX9/User_Guide_DD24SAX9/13_Trou…
Updated: Fri, 12 Nov 2021 19:46:54 GMT
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Problem Possible Cause What to Do
drawer for several hours
after a wash.
hours after a wash program has finished, as the
small amount of vapor left after the wash may
(with time) resettle on dishes as condensation.
Using rinse aid or increasing its setting may also
help reduce this problem.
Rinse aid depleted. Refill the rinse aid dispenser.
Rinse aid setting too
low. Increase the rinse aid setting.
Normal Eco wash
program used. Choose a standard wash program.
Items that require a
longer drying time, e.g.
plastic utensils and
containers
DD***C models only: Set the wash program with
Extra dry. (only available on some wash
programs).
Excessive motor noise
The filter plate and/or
spray arm is incorrectly
placed.
Refer to the ‘User maintenance instructions’
section for details on correct placement.
No water in the motor
area.
This usually occurs on the first use or when the
dishwasher has not been used for long periods of
time. Pour 3 cups of water into the drawer before
running a wash program.
https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Single/DD24SAX9/User_Guide_DD24SAX9/13_Trou…
Updated: Fri, 12 Nov 2021 19:46:54 GMT
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