Fisher & Paykel WH2424P1 Operating instructions

Troubleshooting
The following is a list of problems you may encounter when using this appliance and some suggestions that may help to
correct the problem. If you still have problems, please contact your Fisher & Paykel trained and supported service
technician.
Solving Operating Problems
P oblem Possible Causes What to Do
Washe
not
tu ning
on
Power not switched on
at the wall.
Switch the power on at the wall. Then
press ‘POWER’.
Household power
supply not working.
Try plugging in another electrical
appliance.
Keylock may be activated. Touch and hold the ‘Keylock’ button
for 2 seconds (refer to page 35).
Touching
► II does
not sta t
the fill
Washer door not
closed properly. Open and re-close door.
The washer is waiting for
a command from you. If ► II is flashing then the washer is waiting for a command from you.
The washer has
detected a fault. Check if a code is being displayed on the panel (refer to pages 40 – 42).
Hot and cold faucets
not turned on. Check that both hot and cold faucets are turned on.
Hot and cold faucets not
connected to the
corresponding valve on
the machine.
Check the cold faucet is connected to the cold valve on the machine
and the hot faucet is connected to the hot valve (if present).
Blocked hose filters. Check the faucet end of the inlet hose(s) for blockages.
Inlet hose leaking,
twisted or damaged.
Check the inlet hose for leaks or damage. Check that the inlet hose is not
twisted.
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P oblem Possible Causes What to Do
Faulty water supply. Check faucets that aren’t connected to the machine are working.
Delay start maybe set. Refer to page 35.
Washe
stops
wo king
mid cycle
The washer has
detected a fault. Refer to pages 40 – 42.
Power or water failure. Check the power and/or water is working correctly.
Washer has been paused. Touch ►II the button to continue.
Too many suds. Washer is waiting for suds to dissolve
before continuing the cycle.
Washe
d ains
while filling
Drain hose too low. Ensure the height of the drain hose is at least 31 1/2” (800mm)
from the floor level (refer to page 13).
Drain hose sitting in water. Clear the drain.
Washe is
not
d aining
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter (refer to page 38).
Drain hose higher than 47 1/5”
(1200mm) above
floor level.
Lower the level of the drain hose (refer to page 13).
Filling
continuously
Drain hose not connected to
standpipe or tub. Connect drain hose correctly (refer to page 13).
Machine siphoning. Ensure standpipe or tub is at least 31 1/2” (800mm) from the floor
level.
Poo insing
Incorrect detergent used. Use low sudsing, front loader detergent only (refer to page 26).
Too much detergent used. Ensure the correct dose of detergent is used for the load size and
soil level (refer to page 28).
Not spinning
p ope ly
Load has gone out of balance. Open door and redistribute load, then restart the washer.
Machine is not level. Ensure machine is correctly leveled
(refer to page 10).
Suds build up. Check the amount of detergent used, reduce if necessary.
Too many
soap
Incorrect type of detergent
used. Use low sudsing, front loader detergent only (refer to page 26).
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suds Too much detergent used. Ensure the correct dose of detergent is used for the load size and
soil level (refer to page 28).
Small
puddle of
wate f om
unde
the
machine
Inlet hose or drain
hose leaking.
Check inlet hose(s) and the drain hose are correctly attached and
not damaged.
Lots of suds. Suds may have leaked and then dissolved.
Detergent
dispenser blocked. Clean detergent dispenser drawer (refer to page 37).
Detergent
dispenser drawer not
fully closed.
Close detergent dispenser drawer fully and ensure it remains closed during
the cycle.
Damage to door seal. Check seal inside door for damage. If it sustains any damage it will need
to be replaced.
Cycle time
longe than
usual/
Inaccu ate
time
eading/
Adjustment
of
time
emaining
du ing
cycle
Wash time is
approximate. Wash time may be influenced by a number of factors (refer to page 22).
Low water pressure
or flow rate. Ensure that inlet hose filters are not blocked.
Out of balance
or oversudsing.
Recovery from out of balance or oversudsing will extend cycle time (refer to
pages 40 – 41).
Washing a large load. Be aware that it will take longer for the machine to fill.
Selecting various
options.
Be aware that some options will
extend cycle time.
Dete gent
o
fab ic
softene
emaining
in
dete gent
dispense
at the
end of the
cycle
Detergent drawer
not properly closed or
was
opened part way
through the cycle.
Ensure the detergent dispenser drawer is fully closed at the start of the
cycle and remains closed
throughout the cycle.
Dirty or blocked
detergent dispenser. Clean the detergent dispenser (refer to page 37).
Liquid sitting at the
‘Max’ level at the end
of the
cycle indicates a
blockage.
Clean the fabric softener dispenser (refer to page 37).
Dispenser over
loaded with detergent. Clean out remaining detergent and refer to page 28 for dosing information.
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Washing
ve y wet
at the end
of the
cycle
Cycle selected
not appropriate.
Particularly short or delicate cycles have shorter spins which can result
in wetter washing at the end of the cycle.
Incorrect spin speed
for load selected. Select a faster spin speed.
An out of balance
load has occurred.
The washer compensates for the out of balance by using a lower
spin speed, to reduce noise and potential damage to itself.
Vib ating
Transit bolts left in
place.
Ensure transit bolts are removed prior to use of the machine (refer to page
9).
Washer may not be
level.
Ensure washer is installed on an appropriate surface and leveled correctly
(refer to page 10).
Load is out of
balance.
Wash an average sized load rather than a smaller load or a single item.
Washing one item at a time is not recommended as it is difficult for the
washer to
balance a single item during spin.
Solving Wash Problems
P oblem Possible Causes What to Do
C easing
Washer overloaded. Do not overload washer.
Incorrect cycle for
load type. Use the ‘Perm Press’ or ‘Delicate’ cycle for creasable items.
Spin speed too fast. Select a slower spin speed.
Wet clothes left
in washer or laundry
basket.
Laundry left sitting wet is more likely to crease. If not removing clothes
from washer immediately at end of cycle, select the ‘Wrinkle Free’ option. Do
not leave wet washing sitting in a washing basket.
Wash temperature
too hot for load type. Select a lower wash temperature. Check items care label for correct care.
Items not
sorted correctly.
Sort load so that items of similar weight are washed together (refer to page
24).
Poo soil
Removal
Incorrect wash
cycle selected.
Select a wash cycle that is appropriate for the amount of dirt (refer to
pages 30 – 31).
Insufficient detergent. Ensure the correct dose of detergent is used for the load size and soil
level (refer to page 28).
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P oblem Possible Causes What to Do
Washer overloaded. Ensure the washer is not overloaded in terms of its capacity or the
cycle selected (refer to pages 30 – 31).
Load was
particularly dirty. Select ‘Pre Wash’ and/or ‘Steam’ for particularly dirty loads (refer to page 33).
Items not
sorted correctly. Wash heavily and lightly soiled garments separately.
Washer dirty
from previous wash.
After washing particularly dirty clothing, we recommend putting the
washer through a ‘Rinse’ cycle after the load has been removed, to wash
away any remnants of dirt and to prevent it contaminating future washes.
Incorrect
wash temperature
selected in relation to
the type of soil.
Select a wash temperature suitable for the type of soil, eg warm for greasy
soils, cold for muddy soils. Increasing the wash temperature generally
improves soil removal and overall wash performance.
Dye
t ansfe
Colored items not
washed separately
from white/light
colored items.
Remember to separate whites and colors.
ew or non-colorfast
items not washed
separately.
Wash non-colorfast items separately and select ‘Cold’ wash temperature.
Wet items have been
left sitting for too long.
Remove items from washer as soon as the cycle is finished, or if items are not
to be removed from the washer immediately select ‘Wrinkle Free’.
Wash temperature.
Consider the wash temperature you select for your colored items. Lower the
temperature if you are
concerned.
Black o
g ey
ma ks
on
clothes
Correct amount
of detergent.
Ensure the correct dose of detergent is used for the load size and soil level
(refer to page 28).
Washer needs to
be cleaned. Empty the machine and complete a ‘Drum Clean’ cycle (refer to page 37).
Tangling
Items not sorted
correctly. Separate larger items from smaller items.
Washer loaded
incorrectly. Load items loosely and individually into the washer (ie not folded).
Incorrect cycle for load
type selected. Use the ‘Perm Press’ cycle to wash shirts.
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P oblem Possible Causes What to Do
Washer overloaded in
terms of its capacity or
the cycle selected.
Try washing average to smaller load sizes.
Delicate items. Wash pantyhose, bras and any other delicate items prone to tangling in
a mesh laundry bag.
Contact a Fisher & Paykel trained and supported service technician if a problem persists.
https://producthelp.fisherpaykel.com/us/Wash/Front_Loaders/WashSmart/WH2424P1/User_Guide_WH2424P1/16_troublesh…
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