Flash Technology FTS 350i-2 User manual

FTS 350i-2 USER MANUAL
Flash Technology, LLC Revision A –4/21/2022 1
FTS 350i-2 LED Integrated Beacon
Red LED Obstruction Lighting System
Reference Manual
Part Number F7913502

FTS 350i-2 USER MANUAL
Flash Technology, LLC Revision A –4/21/2022 2
FRONT MATTER
ABSTRACT
This manual contains information and instructions for installing, operating and maintaining the FTS 350i-2 LED
integrated beacon.
COPYRIGHT
©2022, Flash Technology, LLC. All rights reserved.
Reproduction or use of any portion of this manual is prohibited without express written permission from Flash
Technology and/or its licenser.
TRADEMARK ACKNOWLEDGEMENTS
Flash Technology® and Vanguard® are registered trademarks of SPX Corporation.
All trademarks and product names mentioned are properties of their respective companies, and are recognized
and acknowledged as such by Flash Technology.
APPLICABLE SPECIFICATIONS
The FTS 350i-2 beacon meets or exceeds requirements for an FAA Type L-864 beacon. Additionally, the FTS 350i-2
beacon meets or exceeds requirements for an ICAO Annex 14, Volume 1, 8th Edition Medium-Intensity Type B
Obstacle Light.
DISCLAIMER
While every effort has been made to ensure that the information in this manual is complete, accurate and up-to-
date, Flash Technology assumes no liability for damages resulting from any errors or omissions in this manual, or
from the use of the information contained herein. Flash Technology reserves the right to revise this manual
without obligation to notify any person or organization of the revision.
In no event will Flash Technology be liable for direct, indirect, special, incidental or consequential damages arising
out of the use of or the inability to use this manual.
WARRANTY
Flash Technology warrants all components, under normal operating conditions, under a 5-year parts replacement
warranty.
PARTS REPLACEMENT
The use of parts or components in this equipment that are not manufactured or supplied by Flash Technology
voids the warranty and invalidates the third party testing laboratory certification which ensures compliance with
FAA Advisory Circulars 150/5345-43J, 150/5345-53D and Engineering Brief No. 67D. The certification is valid as
long as the system is maintained in accordance with FAA guidelines (FR doc. 04-13718 filed 6-16-04).

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PERSONNEL HAZARD WARNING
DANGEROUS VOLTAGES
Dangerous line voltages reside in certain locations in this equipment. Also, this equipment may generate
dangerous voltages. Although Flash Technology has incorporated every practical safety precaution, exercise
extreme caution at all times when you expose circuits and components, and when you operate, maintain or service
this equipment.
AVOID TOUCHING LIVE CIRCUITS
Avoid touching any component or any part of the circuitry while the equipment is operating. Do not change
components or make adjustments inside the equipment with power on.
DO NOT DEPEND ON INTERLOCKS
Never depend on interlocks alone to remove unsafe voltages. Always check circuits with a voltmeter after turning
the circuit breakers off. Under no circumstances remove or alter the wiring or interlock switches.

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TABLE OF CONTENTS
Front Matter..................................................................................................................................................................2
Abstract.....................................................................................................................................................................2
Copyright...................................................................................................................................................................2
Trademark Acknowledgements ................................................................................................................................2
Applicable Specifications...........................................................................................................................................2
Disclaimer..................................................................................................................................................................2
Warranty ...................................................................................................................................................................2
Parts Replacement ....................................................................................................................................................2
Personnel Hazard Warning........................................................................................................................................3
List of Figures.................................................................................................................................................................5
List of Tables ..................................................................................................................................................................5
Section 1 –Overview .....................................................................................................................................................6
1.1 Specifications.......................................................................................................................................................6
1.1.1 Regulatory Compliance and Certifications...................................................................................................6
1.2 Beacon Component Identification ......................................................................................................................7
Section 2 –Installation, Unpacking, Mounting, Wiring and Checkout ..........................................................................8
Warning ................................................................................................................................................................8
Installation Procedures .........................................................................................................................................8
2.1 Unpack the FTS 350i-2.........................................................................................................................................8
2.2 Mount the Beacon...............................................................................................................................................8
2.3 Wiring the Beacon Power and Monitoring Connections...................................................................................10
2.4 Verifying Operation ...........................................................................................................................................11
2.4.1 Power Up ...................................................................................................................................................11
2.4.2 Synchronization .........................................................................................................................................11
2.4.3 Check Alarm Status ....................................................................................................................................12
2.4.4 Check Monitoring Status............................................................................................................................12
Section 3 –Beacon Operation .....................................................................................................................................12
3.1 System Overview...............................................................................................................................................12
3.2 Remote Control Operation................................................................................................................................12
Section 4 –Maintenance and Troubleshooting...........................................................................................................14
4.1 Maintenance .....................................................................................................................................................14
4.2 Troubleshooting ................................................................................................................................................14

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4.3 Beacon Repair Procedures ................................................................................................................................15
4.3.1 Replace the Beacon....................................................................................................................................15
Section 5 –Customer Support.....................................................................................................................................16
5.1 Contact Information......................................................................................................................................16
5.2 Ordering Parts...............................................................................................................................................16
5.3 RMA Policy ....................................................................................................................................................16
LIST OF FIGURES
Figure 1-1 –Beacon - External View..............................................................................................................................7
Figure 1-2 –Beacon Base Assembly ..............................................................................................................................7
Figure 2-1 –Beacon (flashhead) Dimensions and Mounting Outline............................................................................9
Figure 2-2 –Mounting Outline with Adapter Bracket .................................................................................................10
LIST OF TABLES
Table 2-1 –Standard Power & Alarm Connections .....................................................................................................10
Table 2-2 –Power, Alarm and Radar Interface Connections.......................................................................................11
Table 4-1 –Troubleshooting - Beacon is in Alarm .......................................................................................................14
Table 4-2 –Troubleshooting - Beacon Does Not Flash at Night ..................................................................................15
Table 4-3 –Troubleshooting –Beacon Flashes, But Not in Sync.................................................................................15
Table 4-4 –Troubleshooting - Beacon Flashes in Daytime..........................................................................................15
Table 5-1 –Optional Parts ...........................................................................................................................................16
Table 5-2 –Spare/Replacement Parts .........................................................................................................................16

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SECTION 1 –OVERVIEW
Flash Technology’s FTS 350i-2 is a LED-based, FAA L-864 flashing red beacon. Prewired with power and alarm
cables and equipped with an integrated controller, the unit is ready for operation on connection with a customer
supplied AC line. The FTS 350i-2 is also available with an optional ADLS compatible radar interface.
The beacon is designed for the safety lighting of wind turbines, towers, flare stacks, chimneys, offshore oil
platforms, petrochemical facilities and other obstructions to aerial navigation, as specified by the FAA, FCC, ICAO
and Transport Canada. It has been certified to be in compliance with the requirements of each of these
organizations.
Shown in Figure 1-1 (page 6), the FTS 350i-2 (hereafter referred to as the beacon) operates from a 100-240 VAC
50/60 Hz AC line. The integrated controller flashes the beacon at night and synchronizes with other Flash
Technology beacons via its incorporated GPS receiver/antenna.
28 high performance red LEDs provide the FAA required visible light output. Seven infrared (IR) LEDs ensure
visibility of the obstruction light to pilots flying with night vision aids (NVG/NVIS). The combination of red (620nm)
LEDs and IR (850nm) LEDs ensures maximum visibility to pilots in all circumstances while providing significant
electrical power savings over incandescent fixtures.
The lighting system is equipped with an alarm contact to monitor its operation. Beacon operation, GPS sync and
mode change function is monitored with alarms generated for any failure.
This manual provides guidance and recommendations for the installation, inspection and testing of the beacon
assembly. Please read this document in its entirety before installing the beacon.
1.1 SPECIFICATIONS
Type
FTS 350i-2: FAA L-864 Red Obstruction Light
Flash Rate*
20/30 flashes per minute (FPM)
Intensity
2,000 ± 25% ECD
AC Voltage
100-240V AC 50/60 Hz
Power Consumption
Flash rate (200ms flash duration)
20 fpm
30 fpm
Standby
6 Watts
9 Watts
0.5 Watts
Peak VA
100 (during flash)
Operating Temperature
-40°F to +131°F (-40°C to +55°C)
Height / Width
4.40” x 9.43” (112mm x 240mm)
Bolt Hold Down
7.88” (200mm)
13.25” (337 mm) (With Adaptor Bracket)
Weight**
2.9 lb. (1.3 kg); With 50ft of 5 conductor cable: 3.7 lb. (1.7 kg)
2.9 lb. (1.3 kg); With 50ft of 10 conductor cable: 6.5 lb. (3 kg)
* Current FAA regulations require a flash rate of 30 FPM.
1.1.1 REGULATORY COMPLIANCE AND CERTIFICATIONS
•Compliant to Federal Aviation Administration (FAA): AC 150/5345-43J
•Compliant to Canadian Aviation Regulations (CAR): Standard 621
•Compliant to International Civil Aviation Organization (ICAO): Aerodromes, Annex 14, Volume 1, Eighth
Edition, dated July 2018 (Medium Intensity, Type B Obstacle Light –Red)

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1.2 BEACON COMPONENT IDENTIFICATION
Figure 1-1 –Beacon - External View
Figure 1-2 –Beacon Base Assembly
Fresnel Lens and
LED Engine
Assembly
GPS Antenna
Light Collector
(Photodiode)
Cable Pigtail
Base Assembly
Surge
Suppression
X2
(Alarm Relay and
Radar Interface)
Power Supply
X1
(Input Power)

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SECTION 2 –INSTALLATION, UNPACKING, MOUNTING, WIRING AND CHECKOUT
WARNING
Read the Personal Hazard Warning (page 3) now. Remove power from all wiring and circuitry before installing or
performing work on the beacon. It is the installer’s responsibility to comply with all applicable electrical codes.
INSTALLATION PROCEDURES
1. Unpack the FTS 350i-2
2. Mount and level the beacon
3. Wire the beacon power and monitoring connections
4. Verify operation
After all steps are completed successfully, the installation is complete.
2.1 UNPACK THE FTS 350I-2
The FTS 350i-2 is packaged in custom packaging to ensure that it arrives safely and undamaged at the installation
location.
Unpack all hardware and inspect for damage. Please contact Flash Technology Customer Service (page 16) if any
parts are damaged or missing. See the RMA Policy (page 16) for additional information.
2.2 MOUNT THE BEACON
The beacon should be positioned so that the light collector for the photodiode has an unobstructed view of the
polar sky. It must be shielded from direct or reflected artificial light that interferes with mode change operation.
The GPS antenna located on top of the beacon must have an unobstructed view of the sky for proper reception
and synchronization.
The beacon is equipped with 6 mounting holes in the base (Figure 2-1, page 9) laid out on a 7.88-inch (200 mm)
bolt circle diameter to enable a 3-hole or a 4-hold mounting pattern of the beacon. The beacon should be
mounted directly to the tower pedestal or to an optional mounting bracket
1
utilizing the supplied hardware.
Flash Technology provides 2 options if mounting the beacon to a plate with a 13.25-inch bolt circle:
1. Optional adaptor bracket (F3500100 ADAPTOR BRACKET FTS 350i) (Figure 2-2, page 10).
2. Optional bracket (F3990300 FTS 350i/370i MTG BRKT ASSY UNIVERSAL), designed to fit most wind
turbines in the market.
The beacon should be installed level to maintain light output in accordance with FAA/ICAO requirements.
Flash Technology recommends the installation of one or more lightning rods near the beacon. The copper lightning
rod(s) should be located approximately 18 inches away from and extend a minimum of 3 feet above the height of
the beacon.
1
Flash Technology provides optional mounting brackets to accommodate various installation configurations and to
facilitate leveling of the beacon. Refer to ordering parts (page 17) for information.

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Note: All dimensions are in inches (millimeters in brackets).
Figure 2-1 –Beacon (flashhead) Dimensions and Mounting Outline

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Note: All dimensions are in inches (millimeters).
Figure 2-2 –Mounting Outline with Adapter Bracket
2.3 WIRING THE BEACON POWER AND MONITORING CONNECTIONS
The beacon is supplied with a 50-foot length of power & alarm cable pre-wired to the internal electronics to
facilitate installation (see Table 2-1, page 10). The only connections required are power (100-240 VAC, 50/60 Hz)
and ground. The ground wire must be connected for proper operation and protection of the beacon. Optional 75-
foot, 100-foot and custom cables lengths are available.
Optional dry contact monitoring connections permit monitoring of lighting system operation. The contact is closed
when the beacon is operating normally and no fault is detected.
Table 2-1 –Standard Power & Alarm Connections
5 Conductor Cable
Wire Color
Function
Beacon Wiring Connections
External Connections
Black
Input Power
X1
(120 VAC) - Line
(240 VAC) - L1
White
Input Power
(120 VAC) - Neutral
(240 VAC) –L2
Green
Ground
Ground
Red
Alarm Contact
X2
Alarm Input2
Orange
Alarm Contact
Alarm Input2
2
Refer to the monitoring system manufacturer’s installation manual for connection locations

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In the event the beacon is purchased for use in conjunction with an Aircraft Detection Lighting System (ADLS)
radar, the beacon is supplied with a 10-conductor, pre-wired, power and alarm cable (see Table 2-2, page 11). The
beacon is connected to a Light Controlling Module (LCM) like Flash Technology’s FTC 370 or similar radar interface
device. Refer to the LCM wiring diagram for information on connections.
Table 2-2 –Power, Alarm and Radar Interface Connections
10 Conductor Cable
Wire Color
Function
Beacon Wiring Connections
External Connections
Black
Input Power
X1
(120 VAC) - Line
(240 VAC) - L1
White
Input Power
(120 VAC) - Neutral
(240 VAC) –L2
Green
Ground
Ground
Red
Alarm Contact
X2
Alarm Input3
Orange
Alarm Contact
Alarm Input3
Brown
Radar Inhibit Input
Control Output4
Blue
Radar Inhibit Input
Control Output4
Violet
Cut wire back, do not use.
Yellow
Cut wire back, do not use.
Gray
Cut wire back, do not use.
Bare Drain
Cut wire back, do not use.
2.4 VERIFYING OPERATION
Apply power to the beacon and verify operation.
2.4.1 POWER UP
When powered up, the beacon will begin flashing after several seconds. The beacon will continue to flash for 15
minutes. After the initial 15 minutes, the unit will stop flashing once the photodiode detects sufficient light for 30
seconds.
2.4.2 SYNCHRONIZATION
For synchronization to occur, the GPS antenna (located in top section of the beacon) must have an unobstructed
view of the sky. As long as 5 minutes may be required for the beacon to achieve a GPS signal lock. If GPS
synchronization is not established within 5 minutes of power-on, a GPS Sync Alarm is established. Following this
initial power up check, the GPS Sync Alarm will only activate if synchronization has been lost for over 1 hour.
Note: The alarm will clear once a GPS signal is locked. Refer to Section 4 if the Sync Alarm remains on for more
than 15 minutes.
3
Refer to the monitoring system manufacturer’s installation manual for connection locations
4
Refer to the radar interface manufacturer installation manual for connection locations

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2.4.3 CHECK ALARM STATUS
VIA REMOTE CONTROL AND STATUS FLASHES
After 5 minutes of operation, check the alarm status using the remote control. Point the remote control, within 20
feet of the beacon, and press the “1” button. If there are no alarm conditions, the unit will respond with a single
quick blink. If multiple quick blinks are observed, refer to Troubleshooting (page 14).
VIA ALARM RELAY
After 5 minutes of operation, check the alarm contact to ensure there are no alarm conditions. A multi-meter may
be used to check for continuity between the COM (Red) and NC (Orange) conductors. The contact is closed when
the beacon is powered, operating normally and no fault is detected. If an alarm condition is observed, refer to
Troubleshooting (page 14).
2.4.4 CHECK MONITORING STATUS
Confirm monitoring status by disconnecting power to the beacon. This should create an alarm.
SECTION 3 –BEACON OPERATION
3.1 SYSTEM OVERVIEW
The standard 5-conductor power and alarm cable provides connection for the AC line (3 wires) and alarm
monitoring connections (2 wires). See beacon wiring instructions (page 10). The optional 10-conductor cable
provides the same connections and adds connections for the auxiliary control input (2 wires).
The AC input power requirement is 100-240 VAC 50/60Hz. The dry contact alarm connection is closed when the
beacon is operating normally and no fault is detected.
The beacon senses ambient light using a photodiode. This determines night mode and enables the LED beacon
flash. A GPS antenna and integrated receiver permit synchronization with other beacons. The Driver PCB detects
alarm conditions including beacon failure, photodiode alarm and synchronization fault.
The LED engine assembly contains high-performance RED and INFRARED (IR) LEDs, which illuminate when powered
by the Driver PCB.
The power supply, with surge suppressors, are located in the base of the beacon. The power supply generates the
proper DC current to the Driver PCB when AC line voltage is applied at its input. The surge suppressors provide
protection from incoming lightning and transient voltage induced surges.
3.2 REMOTE CONTROL OPERATION
When purchasing the FTS 350i-2 beacons in sets of 1-10, a single remote control is included (1 beacon = 1 remote,
2 beacons = 1 remote, 3 beacons = 1 remote etc…). Additional remote controllers may be ordered (PN
11000017081) to assist with installation, configuration and troubleshooting. The remote control has the following
functionality:

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Remote Button
Action
Description / Notes
PWR
Toggle between Red Night (Flashing
ON) and Day (Flashing OFF)
30 min overrides
On a unit powering up, the 1st button press triggers
red night override.
1
Verify alarm state
1 blink = status ok
2 blinks = flash alarm (red or IR)
3 blinks = GPS sync alarm
4 blinks = PD alarm
If more than 1 alarm is active, then the alarm highest
in that hierarchy will show.
Ex: Red flash alarm + PD alarm will cause 2 blinks.
2
Toggle flash rate
FPM = Flashes per minute
30 FPM = Current FAA standard
20 FPM = Sync with existing
installations and/or previous FAA
standard
Pressing button 2 will show the current flash rate:
1 blink for 20 fpm
2 blinks for 30 fpm
Pressing 2 again within 15 seconds will toggle the
setting.
Ex: If it was set to 20 fpm, then the fpm will now be
set to 30 and the beacon will provide 2 blinks to
indicate the new setting.
3
Toggle PD alarm disable
PD = Photodiode
Enabled = Alarm will active after
19 hours without a mode change
Disabled = PD alarm functions are
turned OFF (for areas that
experience extended
day/nighttime conditions)
Pressing button 3 will show the current PD Alarm
setting:
1 blink for PD Alarm Enabled
2 blinks for Disabled
Pressing 3 again within 15 seconds will toggle the
setting.
Ex: If it was set to PD Alarm Enabled, then the PD
Alarm will become Disabled and the beacon will
provide 2 blinks to indicate the new setting.
4
Toggle PD disable (24hr red mode)
PD = Photodiode
Enabled = Auto ON and OFF (based
on FAA regulations for light levels)
Disabled = 24 Hour ON red flashing
Pressing button 4 will show the current PD Defeat
setting:
1 blink for PD Defeated
2 blinks for PD Engaged
Pressing 4 again within 15 seconds will toggle the
setting.
Ex: If it was set to PD Defeated, then the PD will
become engaged and the beacon will provide 2 blinks
to indicate the new setting.
5
Toggle GPS sync alarm disable
GPS = Global positioning system
Enabled = Alarm will activate if
unable to find enough satellites
Disabled = GPS alarm functions are
turned OFF
Pressing button 5 will show the current GPS Alarm
setting:
1 blink for GPS Alarm Enabled
2 blinks for Disabled

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Pressing 5 again within 15 seconds will toggle the
setting.
Ex: If it was set to GPS Alarm was Enabled, then the
GPS Alarm will become Disabled and the beacon will
provide 2 blinks to indicate the new setting.
6
N/A
Factory reserved, not used.
7
N/A
Factory reserved, not used.
8
Toggle lighting inspection (LI)
The lighting inspection mode will inhibit normal
flashing and tests that the monitoring features cause
red and IR flash alarms. Pressing 8 again will restore
the beacon to normal operation and clear the alarms.
9
Blink out configuration over ~12
seconds
20/30 fpm (1/2 blinks), 2s pause,
PD Alarm Enabled/Disabled (1/2 blinks), 2s pause,
PD Defeat Enabled/Disabled (1/2 blinks), 2s pause,
GPS Sync Alarm Enabled/Disabled (1/2 blinks)
0
Cancel any override in progress
Cancel any mode override from the PWR button and
the Induced LI flash alarms from button 8. Also cancels
the 15 min forced red mode on power up.
SECTION 4 –MAINTENANCE AND TROUBLESHOOTING
4.1 MAINTENANCE
No regularly scheduled maintenance is required for the beacon.
•Flash Technology warranties the light output of the beacon to meet or exceed FAA/ICAO
requirements for a 5-year period.
•Periodic cleaning of the lens is recommended. Use soapy water or any acrylic cleaning solution. No
other cleaning solutions are recommended. Abrasive compounds will scratch the lens.
•Optional mounting brackets and cable glands should be checked periodically for tightness.
4.2 TROUBLESHOOTING
Follow the troubleshooting steps in the tables below as applicable. Beacon repair procedures are provided in
Section 4.3 (page 15).
Table 4-1 –Troubleshooting - Beacon is in Alarm
Step
Check/Test/Action
Action
1a
Is beacon flashing at night?
Yes
No
Go to Step 1b.
Go to Step 2a.
1b
Is beacon flashing in sync with other FTS 350i-2
beacons?
Yes
No
Go to Step 1c.
Go to Step 3.
1c
Does beacon flash in daytime?
Yes
No
Go to Step 4.
Beacon is operational.

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Table 4-2 –Troubleshooting - Beacon Does Not Flash at Night
Step
Check/Test/Action
Action
2a
Is AC power applied?
Yes
No
Go to Step 2b.
Correct problem.
2b
Does beacon flash after being covered for 1
minute?
Yes
No
Go to Step 2c.
Replace unit.
2c
Is there continuity between the RED and
ORANGE conductors?
--OR—
Does the beacon respond with a single quick blink
to a button press of 1 on the remote control?
Yes
No
Beacon is operational.
Replace the unit.
Table 4-3 –Troubleshooting –Beacon Flashes, But Not in Sync
Step
Check/Test/Action
Action
3a
Does GPS antenna (located in top of beacon)
have an unobstructed view of the sky? See
Section 2.1
Yes
No
Go to Step 3b.
Correct problem.
3b
After 10 minutes of power on, is there continuity
between the RED and ORANGE conductors?
--OR—
Does the beacon respond with a single quick blink
to a button press of 1 on the remote control?
Yes
No
Beacon is operational.
Replace the unit
Table 4-4 –Troubleshooting - Beacon Flashes in Daytime
4.3 BEACON REPAIR PROCEDURES
Warning: Read the Personnel Hazard Warning (page 3) now. Remove power from all wiring and circuitry before
installing or performing work on the beacon. It is the responsibility of the installer to comply with all applicable
electrical codes.
Note: While performing the following steps, check for any loose connections and other damaged components.
4.3.1 REPLACE THE BEACON
FTS 350i-2 Part Number: F1350200
BEACON REMOVAL
Disconnect the beacon’s cable pigtail from the power source and any monitoring equipment. Unfasten the
hardware that holds the 350i unit to the structure or mounting bracket. Remove the beacon.
BEACON REPLACEMENT
Refer to Section 2 (page 8).
Step
Check/Test/Action
Action
4
Is the light collector (located near marked corner
of beacon) obstructed? Check for any foreign
matter on top of beacon.
Yes
No
Correct problem
Replace unit

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SECTION 5 –CUSTOMER SUPPORT
5.1 CONTACT INFORMATION
Customer Service: 1-800-821-5825
Telephone: [phone]
Fax: [phone]
Website: flashtechnology.com
Shipping Address:
Flash Technology
332 Nichol Mill Lane
Franklin, TN 37067
5.2 ORDERING PARTS
To order spare, replacement or optional parts, contact Inside Sales at 1-800-821-5825.
Table 5-1 –Optional Parts
Description
Part Number
KIT MOUNTING BRACKET FTS 350i-2
1350140
ADAPTOR BRACKET FTS 350i-2
3500100
FTS 350i/370i MTG BRKT ASSY UNIVERSAL
11000017307
FLASHHEAD GE SPECIFIC MTG BRKT ASSY1.5MW
3991220
REMOTE CONTROL UNIT RC-18A FTS 350i
11000017081
Table 5-2 –Spare/Replacement Parts
Description
Part Number
FTS 350i-2 INTEGRATED LED BEACON
1350200
5.3 RMA POLICY
If any system or part(s) purchased from Flash Technology needs to be returned for any reason (subject to the
warranty policy), please see the current RMA policy available online at flashtechnology.com/rma
To initiate an RMA, call the Flash Technology Technical Support at 1-800-821-5825, option 9. Tech Support is
available M-F, 7 a.m. to 7 p.m. CT.
Emailing a completed RMA request form to [e-mail] can also start the process on sites not
requiring detailed troubleshooting. Complete the online form at flashtechnology.com/rma-request-form
NOTE: An RMA number must be requested from Flash Technology prior to return of any product. No returned
product will be processed without an RMA number. Failure to follow the below procedure may result in additional
charges and delays. Any product received without an RMA number is subject to return back to the sender. All RMA
numbers are valid for 30 days.