FLIR LOREX NR810 Series User manual

Instruction Manual
NR810 Series

Instruction Manual
NR810 Series
#LX400094; r.43927/43955; en-US iii

Thank you for purchasing this product. Lorex, Inc. is committed to providing our customers with a high
quality, reliable security solution.
This manual refers to the following models:
NR814 (4-channel)
NR818 (8-channel)
For the latest online manual, downloads and product updates, and to learn about our complete line of
accessory products, please visit our website at:
www.lorextechnology.com
WARNING
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE
COVER. NO USER SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
The lightning flash with arrowhead symbol, within an equilateral
triangle, is intended to alert the user to the presence of uninsulated
"dangerous voltage" within the product’s enclosure that may be of
sufficient magnitude to constitute a risk of electric shock.
The exclamation point within an equilateral triangle is intended to
alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying
the appliance.
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS UNIT
TO RAIN OR MOISTURE.
CAUTION: TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF THE PLUG
TO THE WIDE SLOT AND FULLY INSERT.
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Table of contents
1 Important Safeguards ..........................................................................1
1.1 General Precautions....................................................................1
1.2 Installation................................................................................. 1
1.3 Service.....................................................................................3
1.4 Use..........................................................................................4
2 Getting Started....................................................................................5
3 Top Panel............................................................................................6
4 Back Panel..........................................................................................7
5 Basic Setup ........................................................................................8
5.1 Step 1: Connect the Network Cameras ............................................ 8
5.2 Step 2: Connect the Mouse........................................................... 8
5.3 Step 3: Connect the Ethernet Cable ................................................8
5.4 Step 4: Connect the Monitor..........................................................8
5.5 Step 5: Connect to Power ............................................................. 9
5.6 STEP 6: Create a Secure Password ................................................ 9
5.7 Step 7: Upgrade Firmware to Latest Version (if Available) .................... 9
5.8 Step 8: Verify Camera Image ....................................................... 10
5.8.1 Camera Installation Tips .................................................. 10
5.9 Step 9: Set the Time .................................................................. 10
5.10 Quick Access to System Information ............................................. 10
5.11 Default System Password & Port Numbers ..................................... 11
5.12 Connect to Your NVR Over the Internet.......................................... 11
5.13 Connecting Cameras to the Local Area Network (LAN) ..................... 12
6 Mouse Control .................................................................................. 15
7 Using the NVR On-Screen Display ....................................................... 16
7.1 Using the Quick Menu................................................................ 16
7.2 Adjusting Camera Image Settings................................................. 17
7.2.1 Configuration Profiles ...................................................... 19
7.2.2 Setting a Day and Night Schedule...................................... 20
7.3 Using the Navigation Bar ............................................................ 21
7.4 Using the Camera Tool bar.......................................................... 22
7.4.1 Using Instant Playback .................................................... 23
7.4.2 Using Zoom in Live Display .............................................. 23
7.4.3 Using Real-time Backup .................................................. 23
7.5 Using the Virtual Keyboard.......................................................... 24
7.6 Adjusting Camera Zoom & Focus ................................................. 24
8 Setting The Time ............................................................................... 26
9 Recording......................................................................................... 28
9.1 Video Recording Types .............................................................. 28
9.2 Main Stream and Sub Stream ...................................................... 28
9.3 Setting up Scheduled or Manual Recording .................................... 28
9.4 Configuring Hard Drive Overwrite ................................................. 30
10 Playback .......................................................................................... 31
10.1 Using Playback ........................................................................ 31
10.2 Video Playback Controls ............................................................ 32
10.3 Playing Back from a USB Drive .................................................... 32
10.4 Using Smart Search .................................................................. 33
11 Search & Backup............................................................................... 35
11.1 Formatting the USB Flash Drive ................................................... 35
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11.2 Backing up Video...................................................................... 37
11.3 Using Video Clip Backup ............................................................ 38
11.4 Viewing Backup Files................................................................. 39
11.4.1 Viewing Backup Files on PC ............................................. 39
11.4.2 Viewing Backup Files on Mac ........................................... 42
12 Managing Passwords and User Accounts............................................. 45
12.1 Changing Passwords................................................................. 45
12.2 Adding Users ........................................................................... 46
12.3 Modifying Users ....................................................................... 47
12.4 Deleting Users ......................................................................... 47
12.5 Account Groups ....................................................................... 47
12.6 Adding Groups ......................................................................... 47
12.7 Modifying Groups ..................................................................... 49
12.8 Deleting Groups ....................................................................... 49
13 Using the Main Menu ......................................................................... 50
13.1 Camera Setting ........................................................................ 50
13.1.1 Remote Device .............................................................. 50
13.1.2 Viewing Camera Status ................................................... 51
13.1.3 Viewing Camera Firmware Versions ................................... 51
13.1.4 Upgrading Camera Firmware ............................................ 52
13.1.5 Recording..................................................................... 53
13.1.6 Configuring Recording Quality .......................................... 53
13.1.7 Configuring Audio Recording ............................................ 56
13.1.8 Configuring Snapshot Recording Settings............................ 56
13.1.9 Creating Custom Channel Names...................................... 57
13.2 System Information ................................................................... 58
13.2.1 HDD Info...................................................................... 58
13.2.2 Record Info ................................................................... 59
13.2.3 Version ........................................................................ 60
13.2.4 Event........................................................................... 61
13.2.5 Online Users ................................................................. 62
13.2.6 Load............................................................................ 63
13.2.7 Test............................................................................. 64
13.2.8 BPS ............................................................................ 65
13.2.9 Log ............................................................................. 66
13.3 Setting.................................................................................... 67
13.3.1 Network ....................................................................... 67
13.3.2 Selecting DHCP or Static IP Address (TCP/IP) ...................... 67
13.3.3 Configuring System Ports (Connection)............................... 68
13.3.4 Configuring DDNS Settings .............................................. 69
13.3.5 Configuring Email Alerts .................................................. 70
13.3.6 Configuring Switch Settings (Advanced).............................. 72
13.3.7 Event........................................................................... 73
13.3.8 Configuring Motion Detection............................................ 73
13.3.9 Configuring Video Loss Settings ........................................ 76
13.3.10 Configuring Tampering Settings......................................... 77
13.3.11 Configuring Hard Drive Warnings....................................... 78
13.3.12 Configuring Network Warnings .......................................... 79
13.3.13 Storage........................................................................ 80
13.3.14 Configuring the Video Recording Schedule .......................... 80
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13.3.15 Configuring Pre-Recording ............................................... 81
13.3.16 Configuring the Snapshot Schedule ................................... 82
13.3.17 Configuring Holidays....................................................... 83
13.3.18 Formatting the Hard Drive ................................................ 85
13.3.19 Configuring Hard Drive Type ............................................. 86
13.3.20 Configuring General System Settings ................................. 87
13.3.21 Changing the NVR’s Output Resolution ............................... 88
13.3.22 Saving Your System Configuration to a USB Flash
Drive ........................................................................... 90
13.3.23 Restoring Default Settings................................................ 92
13.3.24 Upgrading Firmware from a USB Flash Drive........................ 93
13.4 Shutdown................................................................................ 94
14 Connecting to Your System Over the Internet on PC or Mac .................... 96
14.1 System Requirements................................................................ 96
14.2 Step 1 of 3: Connect your System to Your Router ............................. 97
14.3 Step 2 of 3: Obtain the system’s Device ID...................................... 97
14.4 Step 3 of 3: Connect to the System Over the Internet ........................ 97
15 Using FLIR Cloud™ Client for PC or Mac ............................................ 103
15.1 Home Page ........................................................................... 103
15.2 Live View .............................................................................. 103
15.2.1 Live View Controls........................................................ 104
15.2.2 Opening Live View in Multiple Monitors ............................. 106
15.3 Controlling PTZ Cameras ......................................................... 107
15.3.1 PTZ Presets................................................................ 108
15.3.2 PTZ Tours................................................................... 109
15.3.3 PTZ Pattern ................................................................ 110
15.3.4 PTZ Scan ................................................................... 111
15.3.5 PTZ Pan..................................................................... 111
15.4 Playback............................................................................... 111
15.5 Playback Controls ................................................................... 113
15.6 Downloading Video to your Computer Hard Drive........................... 114
15.7 Alarm ................................................................................... 115
15.8 Log...................................................................................... 116
15.9 E-map .................................................................................. 118
15.10 Devices ................................................................................ 121
15.11 Device Config ........................................................................ 122
15.12 Alarm CFG ............................................................................ 123
15.13 Tour & Task ........................................................................... 127
15.14 Account................................................................................ 128
15.14.1 Managing User Accounts ............................................... 128
15.14.2 Managing Roles........................................................... 130
15.15 General ................................................................................ 132
15.15.1 Basic......................................................................... 132
15.15.2 File ........................................................................... 133
15.15.3 Alarm Prompt .............................................................. 134
15.15.4 Version ...................................................................... 135
16 Connecting to your System Using Smartphone or Tablet Apps.............. 137
16.1 iPhone / iPad ......................................................................... 137
16.1.1 Prerequisites............................................................... 137
16.1.2 Connecting to your System on iPhone / iPad ...................... 137
16.1.3 Live View Interface ....................................................... 139
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16.1.4 Controlling PTZ Cameras............................................... 141
16.1.5 Viewing Snapshots and Videos with Local Files .................. 142
16.1.6 Using Playback Mode on iPhone / iPad ............................. 143
16.1.7 Enabling Push Notifications ............................................ 144
16.1.8 Using the Event List ...................................................... 148
16.1.9 Using Favorites............................................................ 148
16.1.10 Using the E-Map .......................................................... 151
16.1.11 Device Manager........................................................... 156
16.1.12 Adding Devices Using an IP or DDNS Address
(Advanced) ................................................................. 156
16.2 Android ................................................................................ 157
16.2.1 Prerequisites............................................................... 157
16.2.2 Connecting to your System on Android ............................. 158
16.2.3 Live View Interface ....................................................... 159
16.2.4 Controlling PTZ Cameras............................................... 160
16.2.5 Viewing Snapshots and Videos with Local Files .................. 161
16.2.6 Using Playback Mode on Android .................................... 161
16.2.7 Enabling Push Notifications ............................................ 163
16.2.8 Using the Event List ...................................................... 166
16.2.9 Using Favorites............................................................ 166
16.2.10 Using the E-Map .......................................................... 168
16.2.11 Device Manager........................................................... 171
16.2.12 Adding Devices Using an IP or DDNS Address
(Advanced) ................................................................. 172
17 Remote Viewing On Internet Explorer ................................................ 174
17.1 Prerequisites ......................................................................... 174
17.1.1 IE Live Display Overview................................................ 175
17.1.2 Using Search Mode in IE (Playback)................................. 176
18 RTSP Streaming (Advanced)............................................................. 178
19 DDNS Setup (Advanced) .................................................................. 180
19.1 Accessing your System within a Local Network (LAN) ..................... 180
19.1.1 Step 1 of 3: Connect your System to Your Router ................ 180
19.1.2 Step 2 of 3: Obtain the System’s Local IP Address ............... 181
19.1.3 Step 3 of 3: Connect to the System’s Local IP
Address ..................................................................... 181
19.2 DDNS Setup—Access your System Remotely over the
Internet................................................................................. 185
19.2.1 Step 1 of 4: Port Forwarding ........................................... 185
19.2.2 Step 2 of 4: Create a DDNS Account ................................ 186
19.2.3 Step 2 of 4: Create a DDNS Account ................................ 190
19.2.4 Step 3 of 4: Enable DDNS on the System .......................... 192
19.2.5 Step 4 of 4: Connect to the System’s DDNS Address ........... 193
20 Connecting PTZ Cameras to the NVR ................................................. 198
20.1 Controlling a PTZ Camera (Local NVR) ....................................... 198
20.2 Advanced PTZ Controls ........................................................... 198
20.2.1 Presets ...................................................................... 199
20.2.2 Tours......................................................................... 200
20.2.3 Pattern....................................................................... 201
20.2.4 Auto Scan .................................................................. 202
21 Hard Drive Installation ..................................................................... 204
21.1 Removing the Hard Drive.......................................................... 204
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21.2 Installing a Hard Drive.............................................................. 205
21.3 Formatting Hard Drives ............................................................ 207
22 Troubleshooting .............................................................................. 209
23 Technical Specifications................................................................... 211
23.1 System................................................................................. 211
23.2 Inputs/Outputs ....................................................................... 211
23.3 Display ................................................................................. 211
23.4 Recording ............................................................................. 211
23.5 Playback and Backup .............................................................. 212
23.6 Storage & Archive ................................................................... 212
23.7 Connectivity........................................................................... 212
23.8 General ................................................................................ 212
24 Notices........................................................................................... 214
24.1 FCC Class A Notice ................................................................ 214
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Important Safeguards
1
In addition to the careful attention devoted to quality standards in the manufacturing proc-
ess of your product, safety is a major factor in the design of every instrument. However,
safety is your responsibility too. This sheet lists important information that will help to en-
sure your enjoyment and proper use of the product and accessory equipment. Please read
them carefully before operating and using your product.
1.1 General Precautions
1. All warnings and instructions in this manual should be followed.
2. Remove the plug from the outlet before cleaning. Do not use liquid aerosol detergents.
Use a water-dampened cloth for cleaning.
3. Do not use this product in humid or wet places.
4. Keep enough space around the product for ventilation. Slots and openings in the stor-
age cabinet should not be blocked.
5. It is highly recommended to connect the product to a surge protector to protect from
damage caused by electrical surges. It is also recommended to connect the product to
an uninterruptible power supply (UPS), which has an internal battery that will keep the
product running in the event of a power outage.
CAUTION
Maintain electrical safety. Power line operated equipment or accessories connected to this product
should bear the UL listing mark or CSA certification mark on the accessory itself and should not be modi-
fied so as to defeat the safety features. This will help avoid any potential hazard from electrical shock or
fire. If in doubt, contact qualified service personnel.
1.2 Installation
1. Read and Follow Instructions: All the safety and operating instructions should be
read before the product is operated. Follow all operating instructions.
2. Retain Instructions: The safety and operating instructions should be retained for fu-
ture reference.
3. Heed Warnings: Comply with all warnings on the product and in the operating
instructions.
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Important Safeguards
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4. Polarization: Do not defeat the safety purpose of the polarized or grounding-type plug.
A polarized plug has two blades with one wider than the other.
A grounding type plug has two blades and a third grounding prong.
The wide blade or the third prong are provided for your safety.
If the provided plug does not fit into your outlet, consult an electrician for replacement
of the obsolete outlet.
5. Power Sources: This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power supplied to your
location, consult your video dealer or local power company. For products intended to
operate from battery power, or other sources, refer to the operating instructions.
6. Overloading: Do not overload wall outlets or extension cords as this can result in the
risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power
cords, damaged or cracked wire insulation, and broken plugs are dangerous. They
may result in a shock or fire hazard. Periodically examine the cord, and if its appear-
ance indicates damage or deteriorated insulation, have it replaced by your service
technician.
7. Power-Cord Protection: Power supply cords should be routed so that they are not
likely to be walked on or pinched by items placed upon or against them. Pay particular
attention to cords at plugs, convenience receptacles, and the point where they exit
from the product.
8. Surge Protectors: It is highly recommended that the product be connected to a surge
protector. Doing so will protect the product from damage caused by power surges.
Surge protectors should bear the UL listing mark or CSA certification mark.
9. Uninterruptible Power Supplies (UPS): Because this product is designed for contin-
uous, 24/7 operation, it is recommended that you connect the product to an uninterrup-
tible power supply. An uninterruptible power supply has an internal battery that will
keep the product running in the event of a power outage. Uninterruptible power sup-
plies should bear the UL listing mark or CSA certification mark.
10. Ventilation: Slots and openings in the case are provided for ventilation to ensure reli-
able operation of the product and to protect it from overheating. These openings must
not be blocked or covered. The openings should never be blocked by placing the prod-
uct on a bed, sofa, rug, or other similar surface. This product should never be placed
near or over a radiator or heat register. This product should not be placed in a built-in
installation such as a bookcase or rack unless proper ventilation is provided and the
product manufacturer’s instructions have been followed.
11. Attachments: Do not use attachments unless recommended by the product manufac-
turer as they may cause a hazard.
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Important Safeguards
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12. Water and Moisture: Do not use this product near water — for example, near a bath
tub, wash bowl, kitchen sink or laundry tub, in a wet basement, near a swimming pool
and the like.
13. Heat: The product should be situated away from heat sources such as radiators, heat
registers, stoves, or other products (including amplifiers) that produce heat.
14. Accessories: Do not place this product on an unstable cart, stand, tripod, or table.
The product may fall, causing serious damage to the product. Use this product only
with a cart, stand, tripod, bracket, or table recommended by the manufacturer or sold
with the product. Any mounting of the product should follow the manufacturer’s instruc-
tions and use a mounting accessory recommended by the manufacturer.
15. Camera Extension Cables: Check the rating of your extension cable(s) to verify com-
pliance with your local authority regulations prior to installation.
16. Mounting: The cameras provided with this system should be mounted only as in-
structed in this guide or the instructions that came with your cameras, using the pro-
vided mounting brackets.
17. Camera Installation: Cameras are not intended for submersion in water. Not all cam-
eras can be installed outdoors. Check your camera environmental rating to confirm if
they can be installed outdoors. When installing cameras outdoors, installation in a
sheltered area is required.
1.3 Service
1. Servicing: Do not attempt to service this product yourself, as opening or removing
covers may expose you to dangerous voltage or other hazards. Refer all servicing to
qualified service personnel.
2. Conditions Requiring Service: Unplug this product from the wall outlet and refer
servicing to qualified service personnel under the following conditions:
• When the power supply cord or plug is damaged.
• If liquid has been spilled or objects have fallen into the product.
• If the product has been exposed to rain or water.
• If the product has been dropped or the cabinet has been damaged
• If the product does not operate normally by following the operating instructions. Ad-
just only those controls that are covered by the operating instructions. Improper ad-
justment of other controls may result in damage and will often require extensive
work by a qualified technician to restore the product to its normal operation.
• When the product exhibits a distinct change in performance. This indicates a need
for service.
3. Replacement Parts: When replacement parts are required, have the service techni-
cian verify that the replacements used have the same safety characteristics as the orig-
inal parts. Use of replacements specified by the product manufacturer can prevent fire,
electric shock, or other hazards.
4. Safety Check: Upon completion of any service or repairs to this product, ask the serv-
ice technician to perform safety checks recommended by the manufacturer to deter-
mine that the product is in safe operating condition.
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Important Safeguards
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1.4 Use
1. Cleaning: Unplug the product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
2. Product and Cart Combination: When product is installed on a cart, product and cart
combination should be moved with care. Quick stops, excessive force, and uneven
surfaces may cause the product and cart combination to overturn.
3. Object and Liquid Entry: Never push objects of any kind into this product through
openings as they may touch dangerous voltage points or “short-out” parts that could
result in a fire or electric shock. Never spill liquid of any kind on the product.
4. Lightning: For added protection of this product during a lightning storm, or when it is
left unattended and unused for long periods of time, unplug it from the wall outlet and
disconnect the antenna or cable system. This will prevent damage to the product due
to lightning and power line surges.
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Getting Started
2
Your security NVR package includes the following components:
NVR (Network Video Recorder) Power Adapter USB Mouse
HDMI Cable Ethernet Cable Quick Start Guides
Hard drive size, number of channels, and camera configuration may vary by model. Please
refer to your package for specific details. Check your package to confirm that you have re-
ceived the complete system, including all components shown above.
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Top Panel
3
LED Indicators:
1. Hard Drive: Glows to indicate hard drive is in normal state. Turns off when there is a
hard drive error.
2. Power: Glows to indicate the system is on.
3. Network: Glows when network is in normal state. Turns off for network error.
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Back Panel
4
1. Power: Connect the included power adapter.
2. PoE Ports: Connect Lorex network cameras. Integrated PoE (Power Over Ethernet)
ports provide power to cameras and video connection to NVR.
3. LAN: Connect a CAT5 RJ45 Ethernet cable to a router or switch on your network for lo-
cal and remote connectivity.
4. VGA: Connect a VGA monitor (not included) to view the system interface.
5. MIC IN / OUT: RCA input and output for 2–way audio.
6. HDMI: Connect to an HDMI monitor or TV (not included — 4K output supported) to
view the system interface.
7. USB Ports: Connect a USB mouse (included) or connect a USB flash drive (not in-
cluded) for data backup or firmware upgrades.
NOTE
Product image might appear different than the actual product.
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Basic Setup
5
5.1 Step 1: Connect the Network Cameras
• Connect network cameras to the PoE Ports on the rear panel of the NVR using Cat5e
or higher grade Ethernet cable. The cameras will appear on the NVR without any addi-
tional configuration when the system starts up.
NOTE
You can also connect your network cameras to your local network for flexible installations. For details, see
5.13 Connecting Cameras to the Local Area Network (LAN), page 12.
5.2 Step 2: Connect the Mouse
• Connect the included USB mouse to one of the USB ports.
5.3 Step 3: Connect the Ethernet Cable
• Connect the included Ethernet cable to the LAN port on the rear panel of the system.
Connect the other end of the Ethernet cable to a router or switch on your network.
5.4 Step 4: Connect the Monitor
• Connect the included HDMI cable to the HDMI port, then to a TV or monitor
(recommended).
OR
• Connect a VGA cable (not included) to the VGA port, then to a monitor.
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Basic Setup
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1. VGA cable (not included) — supports up to 1080p output.
2. HDMI cable (included) — supports up to 4K output.
5.5 Step 5: Connect to Power
Connect the included power adapter to the NVR and connect the other end to a wall sock-
et or surge protector.
At startup, the system performs a basic system check and runs an initial loading sequence.
After a few moments, the system loads a live display view.
5.6 STEP 6: Create a Secure Password
The first time you power up your system, you will be asked to create a new 6 character
password.
1. Enter the system user name (default: admin) and password (default: 000000).
2. You will be asked to create a new 6 character password. Enter your new password
in the New Password and Confirm Password fields, then press OK to confirm.
NOTE
Your new password will be used to access the system from now on.
5.7 Step 7: Upgrade Firmware to Latest Version (if Available)
If a firmware upgrade is available, you will be asked to install it once the NVR starts up. It is
required to upgrade your system firmware and client software / mobile apps to the latest
version to enable remote connection to the system.
If a firmware upgrade is available:
1. After startup, a notification will appear asking you to upgrade the firmware. Click OK to
upgrade.
2. Enter the system user name (default: admin) and your new, secure password.
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Basic Setup
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3. Click OK. Wait for the firmware update to complete. The system will restart once the
firmware has been upgraded.
WARNING
DO NOT POWER OFF THE NVR OR DISCONNECT THE POWER ADAPTER DURING FIRM-
WARE INSTALLATION
5.8 Step 8: Verify Camera Image
• Power on the cameras, and then verify the camera video quality before mounting the
cameras to a permanent location.
• Mount the cameras under a sheltered location. Always verify the outdoor rating of your
camera before installing it in a permanent location.
CAUTION
Cameras differ in terms of installation or mounting instructions. Please see the documentation that came
with your camera(s) for specific installation instructions.
5.8.1 Camera Installation Tips
• Mount the camera where the lens is away from direct and intense sunlight.
• Plan your cable wiring so that it does not interfere with power lines or telephone lines.
• Ensure that the camera wiring is not exposed or easily cut.
• Mount the camera in an area that is visible, but out of reach.
• Avoid pointing the camera at a glass window to see outside, as this may result in a poor
image caused by glare from indoor / outdoor lighting conditions.
• Adjust the camera angle so that it covers an area with high traffic.
• In "high-risk" locations, have multiple cameras point in the same area. This provides
camera redundancy if a vandal attempts to damage the camera.
5.9 Step 9: Set the Time
• Set the system time and date for accurate video time stamps. Videos with inaccurate
times may not be valid as surveillance evidence.
• For details on setting the system time, see 8 Setting The Time, page 26.
5.10 Quick Access to System Information
To quickly open a window that displays vital system information:
• During Live View, right-click anywhere on the screen to open the Quick Menu.
• Click Info. If prompted, enter the system user name (default: admin) and your secure
password.
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