Flow In-Home Display User manual

The complete
user guide
for In-Home Display (IHD)
& Smart Meters
www.flowenergy.uk.com

Introduction 03
Your IHD 04
Your Smart Meters 06
Account information 07
Settings 08
Target 09
Usage tracker 11
Your history 12
Your tari information 13
Message 14
Functions of your Smart Meters 15
Electricity Meter keypad 16
Gas Meter keypad 17
Moving home 18
FAQs 19
Get in touch 20
Contents

Introduction
The reason that you’ve received
this In-Home Display (IHD)
and Smart Meters user guide
is because you’ve either been
transferred to our prepayment
energy plan or a Smart Meter
has recently been installed at
your property. The following
pages provide a guide to both
your IHD and Smart Meters.
Contents
03
www.flowenergy.uk.com

Your IHD
This IHD comes with a touchscreen function
that allows you to navigate around and monitor
your energy usage and credit (if you’re a
prepayment customer).
04
IHD

Let’s have a quick look at your IHD
If you’re seeing a dimmed screen just tap the screen to
wake up your device and you should be able to see the
Main Menu below.
Please note: In the event of a power loss, batteries
(2 x AAA) are the secondary power source for your IHD,
therefore, it might be handy to keep them nearby. If
you’re seeing a black screen, press the ON/OFF button
on the top left-hand side of the device to wake it up.
05
www.flowenergy.uk.com

06
Smart Meters might look similar to the ones
you’ve had before but actually they’re a bit
dierent. They’re smarter, they can talk to
us and let us know how much energy you’re
using, and you‘ll be able to get information
like your tari and your past and current
energy consumption.
Your Smart Meters are connected to a direct
power source, this means they will never run
out of power. If you are seeing a blank screen
don’t worry they’re just sleeping, you can
press any button to wake them up.
Electricity
Meter
Your Smart Meters
What they look like... Gas
Meter

Account information
To view your Account information, please select
either Electricity, DualorGasfrom the main menu.
You can also tell what mode you are currently in from the Account info
screen. It’s listed in the bottom left and right hand corners of the screen:
P= prepayment mode (for prepayment customers);
E= emergency credit mode (for prepayment customers);
F= friendly credit mode (for prepayment customers);
C= credit mode (for non-prepayment customers)
This shows the overall
status of your account and
the estimated amount that
you will be billed so far.
07
www.flowenergy.uk.com
Your Smart Meters

08
Settings
There are many things that you can do under settings
like adjusting the sound, and setting up alerts and
targets (if you have a prepayment meter).
The Contrast can be
pressed to lighten or
darken the screen.
Erase - for installers/
engineers use only.
The LEDs
can only be
switched
on/o.
Under Info you can view the meter
Serial Number, IHD serial numbers,
electricity MPAN and gas MPRN
supply point numbers.
The Sound
can only be
switched
on/o.
Credit Alert press here to
set a low credit alert (for
prepayment customers only).
Use the Backlight button to
select whether you want the
display lit up all the time or if you
prefer it to switch o after one
minute. The light will come back
on if you tap the screen or press
the ON/OFF button on the top
left-hand side of your IHD, if it is
only powered by batteries.
Network for
installers/engineers
use only.
Target

09
www.flowenergy.uk.com
Target
You could set your own daily, weekly or even
monthly usage using monetary value, kWh value
or by an ‘eco target’ value, which is a fantastic
tool for budgeting.
To set your own
target, select
Settings from
the main menu.
01
02 Then select
Target.
Settings
Continues overleaf >

10
Select how you
want to set your
target by pressing
the £button to
scroll between £,
kWh and CO2kg.
03
Enter the amount
you would like to
set as your target
then press OK.
04
05 You should
then see a
confirmation
screen, press
Confirm if you
are happy with
the target,
or Edit to
change it.
Target continued...