20191296_3358693v1
F r a n k e –U r b a n A p p l i a n c e s
E x p r e s s W a r r a n t y
Australian Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Express Warranty Details
As well as your consumer guarantees under the Australian Consumer Law, PR Kitchen and Washroom Systems Pty Ltd
ACN 138 663 279 (PRKS) offers original purchasers of the Products (Customer or you) the additional express warranty
described in this document (Express Warranty) in respect of Urban appliances used in a domestic/residential setting
(Product).
The benefits provided under this Express Warranty are additional to other rights and remedies available to the Customer under
the Australian Consumer Law and do not derogate or reduce your rights under the Australian Consumer Law.
The conditions, limitations and exclusions that apply to this Express Warranty are set out in this docum ent.
This Express Warranty is not transferable and is given to Customers when the Product is used in a domestic or residential
setting.
Term of the Express Warranty
The Express Warranty is valid for 2 Years from date of purchase of the Product (Warranty Period).
Express Warranty
Subject to the terms set out in this document, PRKS warrants to Customers that the Product will be free from defects in materials
and workmanship during the Warranty Period.
If the Product fails to operate or is defective during the Warranty Period under normal operating conditions as a result of a defect in
materials or workmanship, subject to the exceptions set out under the heading Conditions below, PRKS will, at its discretion
either:
•replace the Product or a component of the Product; or
•repair the Product or a component of the Product using new, used or refurbished replacement parts,
Conditions
This Express Warranty does not cover and expressly excludes: damage to the Product or a defect in or failure of the Product
resulting directly or indirectly from any of the following:
oalteration, modification or disassembly of the Product;
othe Product being used in a way for which it was not designed or in a manner contrary to the instructions provided with
the Product (including in respect of maintenance of the Product);
oabuse, misuse, negligence, willful damage neglect or vandalism;
ocorrosion from environmental conditions or chemical treatments;
ofire, accident or theft;
odamage caused while the Product is being
oexternal sources, including but not limited to blown fuses, power failure, faulty installation;
onatural disasters, or other ‘acts of God’, including but not limited to damage from flooding, drought, lightning,
hurricanes, hail, windstorms, earthquakes, tornadoes, gales, cyclones or other causes beyond the control of PRKS; or
onormal wear and tear;
•scratching, denting, rusting, spotting, discolouration or tampering with the Product. Any imperfections in the finishes or in the
natural materials used should not be considered as faults but a typical characteristic of these crafted products;
•Products:
oused in commercial settings;