Franklin T9 User manual

Mobile Hotspot
User Manual

1
Getting Started
Overview
Components
Device Display
Battery Management

2
Overview
Thank you for choosing your LTE Mobile Hotspot!
Having the Mobile Hotspot at your fingertips will allow you to access LTE network for fast
uploads and downloads. You can also connect up to 15 Wi-Fi capable devices to the Internet at
once - laptops, tablets, eReaders, Smartphones and more.
System Requirements
Compatible with all IEEE802.11b/g/n/ac Wi-Fi enabled devices.
Works with the latest versions of most browsers*.
* It is recommended to use the latest versions of Internet browsers. Outdated versions may not be
compatible with the Mobile Hotspot Web Admin User Interface, http://mobile.hotspot

3
Components

4
1. Power/Menu Button Turn on/off Mobile Hotspot. Shows device menu and information
Button Operation
Operations Actions
Turn On Press and hold the button for 3 seconds.
Turn Off Press and hold the button until
appears.
Display
Wake-Up
When the display is off (sleep mode), the first quick press
of the button wakes up the display.
Info Display When the display is on, press the button quickly to go
through the device menu and information.
LED Indicator
Colors Charging Status
Off Power off.
Solid Power off and connected to a charger.
Blinking Power on/Operating normally
2. Display Provides device status information such as battery, service signal strength, the
number of users connected with Wi-Fi etc.
3. Charger Port The USB charger connects here.
4. Back Cover Notch Lift the notch to open the back cover.
5. Reset Button To perform reset of your device, gently press and hold the button for 3
seconds, then release.
6. SIM Card Stopper Lift the stopper to insert or replace the Nano SIM card.
7. Battery contact Insert the battery to align with the battery contacts.
8. SIM Card Slot The SIM card installation slot.

5
Device Display

6
Battery Management
Your Mobile Hotspot is equipped with a replaceable and rechargeable battery. It works from its
charged battery alone, or when the device is plugged into a power source.
Note: Please do not attempt to open or disassemble your hotspot and the battery pack. Doing
so may cause damage that voids your warranty.
Charge the battery with the charger provided together with your hotspot. While the battery is
charging, the battery charging icon displays.
IMPORTANT! Please use only an approved charger to charge your hotspot. Improper handling
of the charging port, as well as the use of an incompatible charger, may cause damage to your
device and void the warranty.

7
Using Your Mobile Hotspot
Accessing the Network
Using Your Mobile Hotspot for the First Time
Connecting to Your Mobile Hotspot
Using Your Mobile Hotspot After Setup is Complete

8
Accessing the Network
Work effectively outside the home or office with the reliable broadband speed that the LTE
service provides. You can connect to the internet at speeds fast enough to keep up-to-date on
all your email correspondence, download attachments, and access your corporate intranet.
Using Your Mobile Hotspot for the First Time
System Requirements
Your computer, tablet, or other wireless devices need Wi-Fi capability and Internet browser
software only. Your Mobile Hotspot is compatible with most major operating systems and the
latest versions of browsers.
Installing the LTE Nano SIM Card
Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores
important information about your wireless service.
If not already inserted, follow the instructions below to install your LTE Nano SIM card.
1. Remove the back cover of your device and take the battery out.
2. Lift the LIFT tab and slide your Nano SIM card in the SIM card slot with Wireless Carrier
logo facing up. Aft LIFT tab back into place.
3. Properly install the battery and put the back cover on.
IMPORTANT! Do not bend or scratch your Nano SIM card. Avoid exposing your Nano SIM card
to static electricity, water, or dirt. Whenever you insert or remove the SIM card, ensure your
Mobile Hotspot is powered off and is not connected to any power source. Never use tools, knives,
keys, or any type of object to force the door open or to remove the Nano SIM card.

9
Charging the Battery
Before using your mobile hotspot, ensure that the battery is fully charged. Be sure to use the
charger that came with your device.
NOTE: Your Mobile Hotspot is equipped with a replaceable rechargeable battery. When handling
the battery or SIM card, please make sure the device is not connected to any power sources. Do
not use any tools, sharp objects or any utensils when dealing with the battery. Doing so may
cause damage that voids your warranty.
It normally takes 3~5 hours, depending your power sources and device status to fully
charge the battery.
The battery discharges faster as additional devices connect to your hotspot.
Battery life depends on the network, signal strength, temperature, features, and active
connection time.
When charging, keep your device near room temperature.
Never leave the Mobile Hotspot in an unattended vehicle due to uncontrolled temperatures
that may be outside the desired temperatures for your device.
It is normal for batteries to gradually wear down and require longer charging time.

10
Connecting to Your Mobile Hotspot
Wi-Fi Name (SSID) and Password
You can find your Wi-Fi Name and Password any time you need. Just press the power/menu
button ( ) shortly when the display is on.
Home screen, Device menu guide
(Switching every 3 seconds)
Press quickly
Press quickly
Press quickly
Press quickly
Press quickly
Wi-Fi Name display
Password display
Web UI URL Guide display
Back to Home screen
Data usage display
Press quickly

11
Connecting to the Internet
1 Open the Wi-Fi application or controls on your laptop or Wi-Fi capable device that you want
to connect to your Mobile Hotspot. Then find your Mobile Hotspot -Fi name.
2 Click Connect and enter the Password when prompted.
NOTE: The last four characters of your Wi-Fi Name is unique for your Mobile Hotspot. You can
change the Wi-Fi Name of your own. See
Using Your Mobile Hotspot after Setup is Complete
Mobile Hotspot to share connections
You can use your Mobile Hotspot as a wireless mobile hotspot to connect to a total of 15 Wi-Fi
capable devices to the mobile broadband network.
Wi-Fi and Web UI Security
The Mobile Hotspot comes from the factory with security turned on. By default, Web UI
password . Your Web UI password is always the same as unless you change it
in the Web UI home page.
You can create your own Web UI password by signing into the Web UI home page. After you
change your own Web UI home password, you will be required to use the new password to sign
in to the Web UI home page.
To change your Web UI home password:
1 Connect your Wi-Fi capable device to your Mobile Hotspot.
2 Open a web browser and enter http://mobile.hotspot .
3 From the Web UI, click Settings > Device > Web Interface.

12
Updating Your Mobile Hotspot software
New software is updated automatically in the following scenarios.
1) Every power up the device will check for a new SW update.
2) If a new update is available it will be downloaded in the background and wait to be
applied on the next power off.
3) The device must have at least 40% battery or 20% on charger to apply an update.
4) If the device is on AC power all the time and an update is available the device will
download and wait to apply the update in 48 hours between the hours of 2-4am. It also
will be updated when the device turns off.
5) If there is traffic or data activity for at least 1 minute at the 2-4am window the device will
wait until next day 2-4am window (24 hours later) to apply the update.
Update starts
Updating
Update successfully Update failed

40
Troubleshooting
Overview
First Steps
Common Problems and Solutions

41
Overview
The following tips can help solve many common problems encountered while using the Mobile
Hotspot.
First Steps
1 Make sure you are using your Mobile Hotspot in the correct geographic region (within
coverage).
2 Ensure that your wireless coverage extends to your current location by using the interactive
Wireless Carrier s coverage map tool.
3 Ensure that you have an active service plan.
4 Restarting your computer and your Mobile Hotspot can resolve many issues.
IMPORTANT! Before contacting customer care, be sure to restart both your Mobile Hotspot and
any device that is currently connected.
Common Problems and Solutions
Mobile Hotspot just powered off without pressing the Power/Menu button. Why?
This may occur under Battery depletion.
To restore power, manually press and hold the Power/Menu button to turn on your Mobile
Hotspot. If the battery is depleted, charge the battery with the AC charger provided.
IMPORTANT! If the power button will not start your Mobile Hotspot, please try Power Reset (see
How do I perform a Power Reset on Mobile Hotspot? below).
How do I perform a Power Reset on Mobile Hotspot?
Using the power button: Press and hold the power button for 10 seconds until the Mobile
Hotspot restarts.
By replacing the battery: If pressing and holding the power button for 10 seconds does not
restart the Mobile Hotspot, open the battery cover, take out the battery and re-install the battery
after 5 seconds. Put the battery cover back and turn on the Mobile Hotspot by pressing the
power button.