Frontier vantage User manual

User Guide
Get the most from your Vantage products

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VantageTV..................................................6
How to Use the Remote Control .............................. 6
Watching VantageTV..........................................7
Using the Set-Top Box Remote Control . . . . . . . . . . . . . . . . . . . . . . . .7
Controlling Live (Real-Time) TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Navigating Through Menus and Screens......................12
Using Peeks and Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Filtering Channels in the Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Record Your Favorite Shows with Your DVR ..................23
Canceling Scheduled Recordings ............................25
How to Use Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
On Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Pay-Per-View...............................................29
Access Your TV’s Interactive Features........................30
Netflix Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
VantageTV apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Explore, Entertain and Interact
with Frontier Enabled Apps..................................35
Setting Names for Receivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
VantageTV on Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
VantageTV on Your Smartphone or Tablet . . . . . . . . . . . . . . . . . . . 37
VantageTV Quick Tips About Your VantageTV Service . . . . . . . . 37
VantageTV Quick Resolution Guide .........................39
Resolve Problems with Your TV Service . . . . . . . . . . . . . . . . . . . . . . 39
Change Your TV’s Screen Resolution.........................40
Program Your Remote to Control Up to Four Devices.........40
Change Your TV’s Input Selection
to Match its Video Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Choose One of Three Easy Ways to Connect Your
VantageTV Receiver to Your TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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Vantage Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
• Frontiernet.net
• Set Up Email on Your Home Computer
• Free PC Security Scan (ftrsecure.com)
• Assure Reliable Security for Your Wi-Fi Home Network
• Connect More Computers to Your Wi-Fi Home Network
Vantage Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
• Important Information
• How to Manage or Change Voicemail Settings
• How to Manage or Change Frontier Voice Features
• Create Sub-account Voice Mailboxes online
Your Important Frontier Information . . . . . . . . . . . . . . . . . . . . . . .62
• For quick reference, record your important
Frontier information here
Support questions/additional resources ....................63
• Accessibility Support
• Learn more about Frontier Communications
products and services at Frontier.com

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How to use the remote control
Control devices
with mode
buttons Fast-forward in
set increments
Go to recorded TV
programs list
Go to Program Info
screen
Go to Guide screen
Change channel
Return to previously
viewed live TV
channel
Access the
Options menu
Explore, entertain
and interact with
VantageTV apps
Navigate channels,
menus and screens
Record TV with
one click
Replay the last
few seconds of a
program
Go to the
On Demand
library
Return to previous
menu screen
Go to Main
Menu screen
PiP browsing
Exit from a menu
screen or return to
live TV
Mute the sound on
your TV
Edit text on the
Search screen
Your Remote Can Control Up to Four Devices
At the time of installation, your remote was set up to control your
HD-ready receiver. The remote is also capable of controlling
up to three other devices, such as the TV, DVD player or home
theater system. You can access step-by-step instructions on
how to program your TV or other devices by pressing MENU on
your remote control and scrolling to Help and selecting Remote
Control Setup.
Upgrade to our
rechargeable Easy Find
Remote Control or our
Point Anywhere RF Remote
Control for even more
convenience and cool
features. Learn more at
Frontier.com.

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Note: BLUE CAPITAL LETTERS refer to buttons on the remote
control. Black bold letters refer to selections on your TV screen.
Watching VantageTV
Your set-top box, network hardware and TV should already be
installed by your Frontier Technician.
The CONNECTED light on your set-top box should be solid
green, which indicates that the set-top box is plugged in and
connected to the network. (If the CONNECTED light is not
solid green, contact your customer service representative at
1-800-219-6877 for assistance.) The STANDBY light is on,
indicating that the set-top box is not yet sending a signal to
the TV.
To turn on your TV:
1. Turn on your TV using the power button on your TV or on your
TV remote control. (Unless the technician synced your remote
with your television the POWER button on your set-top box
remote control does not turn on the TV.)
2. Press the POWER button on your set-top box remote control
to turn on the signal from the set-top box.
The last-watched channel appears on your TV, and the
STANDBY light on the set-top box turns off.
Using the Set-Top Box Remote Control
To pair your remote to your TV, press the Setup Button on the
remote and hold until the light blinks twice.
Press the Device Key you are trying to program (TV, DVD, AUX).
Press and hold the OK Button until the device turns off.
Release the button and you are done.

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You can also find more detailed instructions for your VantageTV
remote at vantagetvremote/durham.com.
Here are some important buttons on the remote control, with
descriptions of how you use them. Other buttons are shown and
described in later topics.
Note: The following description of set-top box remote control
features applies to many but not all VantageTV set-top box
remote controls. Refer to the documents provided with your set-
top box to get detailed information on its remote control.
• POWER. Turns the signal from the set-top box to the TV on
and off.
This button does not turn the TV itself on and off. Use the TV
remote control or the power button on your TV set to turn the
TV on and off.
• CHANNEL/PAGE. Press +or to move up or down a channel.
Holding a button down continues the movement. After a
channel changes, the screen shows the program that is
playing now and the channel peek. The channel peek contains
basic information about the program that is playing (for
example, the channel number, channel identifier and title of
the program) and disappears after a few seconds. You can
also use the channel/page button to scroll up and down one
screen at a time through some VantageTV screens.
A word about channel selection on your Channel Guide:
You will notice that your channel lineup shows only one
channel number for each channel. Although many of the
channels in your lineup are broadcast in HD, we only list it
once on your channel guide. To watch in HD, simply tune into
the channel number on the channel lineup for your location,
for example, Fronter.com/VantageTVchannels/Durham. If your
TV is HD ready, the selected channel will be presented in HD
when available.

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•VOLUME. Use this button on the remote control—not the
volume button on the TV or on the TV remote control—to turn
volume up and down.
Note: On some TV sets, you may have to use the TV controls
to set the volume near the middle of its range before using the
set-top box remote control to control volume.
• MUTE. Press MUTE to turn the sound off. A mute icon
appears on the screen for a few seconds and then
disappears. Press MUTE again to turn sound back on.
• ARROW BUTTONS. Use these buttons to navigate and select
items in VantageTV screens. You can also use these arrow
buttons while watching TV to bring up and navigate in peeks.
• OK. Activates a selected item in a screen.
• MENU. Gives you quick access to the features of your
video service.
Pressing the MENU button on the remote control displays
the Main Menu peek that contains top-level options such as
Browse Live TV and On Demand. Using UP ARROW and DOWN
ARROW, you can navigate among the options.

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• GUIDE. Displays the VantageTV program guide, which lists the
shows that are on now and will be available during the next
two weeks.
• RECORDED TV. Displays all recorded shows currently stored
on your set-top box. You can also schedule recordings from
the Recorded TV screen.
• ON DEMAND. Displays a list of videos that you can rent
on demand.
• INFO. Displays the Program Info screen with information
about the program you are watching, a program selected in
the program guide or a program selected in a list, such as
currently rented videos. The Program Info screen also shows
options you can select for that program, such as Record
episode or more showtimes.
• BACK. Returns to the most recently viewed VantageTV screen.
• EXIT. Closes the VantageTV screen and returns to
full-screen video.
Controlling Live (Real-Time) TV
You control television programs that are currently showing in
real-time (called “live TV” in this guide) using playback control
buttons to pause, fast-forward and rewind recorded TV.
To control live TV:
1. Press PAUSE on the set-top box remote control to pause the
program for up to 60 minutes. The image freezes. A progress
bar shows the following:

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• The time at which you paused (shown as a vertical line with
the time above it).
• How much time has elapsed since you paused the program
(shown as the shaded area after pause time).
If you pause longer than the maximum amount of time
allowed, the program automatically begins playing again from
the point at which you paused it.
2. Press PLAY on the remote control to resume playing the
program from the point at which you paused it. You can also
do the following:
• Press FF on the remote control to fast-forward continuously
or press SKIP to jump forward in short segments up to the
point at which the program is playing in real-time. Press
FF once, twice, three times or four times to fast-forward at
increasing speeds.
• Press REW to rewind continuously or press REPLAY to jump
backward in short segments. Press REW once, twice, three
times or four times to rewind at increasing speeds.
The Progress Bar for Live TV
The progress bar for live TV shows the following:
• The point you are watching in the recorded portion of the
program, indicated by a vertical line with the time above it.
• How far you can rewind or fast-forward, indicated by the
shaded areas before and after the point in the program that
you are currently watching.
• The point at which you would be watching live TV, indicated by
the end of the forward shading.
The progress bar disappears after a few seconds.
You can display the progress bar at any time by pressing
PLAY or OK on your remote control.

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Navigating Through Menus and Screens
Use the arrows and OK on your remote control to navigate
to and select programs and other items on VantageTV menus
and screens.
To select items in VantageTV menus and screens:
1. Use the arrows on your remote control to move the border
highlight right, left, up or down.
The border highlight shows your selection.
2. Press OK on your remote control to make your selection—that
is, to make that highlighted action occur.
3. Press BACK on your remote control to return to the screen
that you were viewing before the current one.
Peek
A peek is a slide-in element that appears at an edge of the
TV screen as a result of pressing a set-top box remote control
button. Peeks do not interrupt the audio experience, but will
narrow the area of the TV screen that can be seen. Only one
peek can be visible on the screen at a time—and you can dismiss
a peek by pressing EXIT or BACK on the remote control or by
waiting a few seconds for the peek to disappear. The figure in
step 1 of the previous topic “To select items in VantageTV menus
and screens” shows a live TV screen with the Main Menu peek
element displayed on the left.
Sub-menus and Swim Lanes
From the Main Menu peek, top-level menu items open full-
screen sub-menus that contain secondary options. The
horizontal panels on the sub-menu, called swim lanes, contain
tiles listing the secondary options. A swim lane can have up to
seven visible tiles.