Fujitsu LIFEBOOK U9311X User manual

System
Operating manual
FUJITSU LIFEBOOK U9311X

Congratulations on your purchase of an innovative
product from Fujitsu.
The latest information about our products, tips, updates etc. can be found
on the Internet at: "http://www.fujitsu.com/fts/"
You can find driver updates at: "http://support.ts.fujitsu.com/download"
Should you have any technical questions, please contact:
• our Hotline/Service Desk ("http://support.ts.fujitsu.com/contact/servicedesk")
• Your sales partner
• Your sales office
We hope you enjoy working with your new Fujitsu system!

Issued by / EU importer
Fujitsu Technology Solutions GmbH
Mies-van-der-Rohe-Straße 8
80807 Munich, Germany
"http://www.fujitsu.com/fts/"
Copyright
© Fujitsu Client Computing Limited2021. All rights reserved.
Publication Date
02/2021
Edition 1

FUJITSU LIFEBOOK U9311X
Operating manual
Innovative technology 7
Ports and controls 9
Important notes 12
First-time setup of your device 16
Working with the notebook 20
Security functions 59
Connecting external devices 69
Removing and installing components
during servicing 75
Settings in BIOS Setup Utility 76
Troubleshooting and tips 81
Technical data 90
Manufacturer’s notes 95
Index 96

Remarks
Information on the product description meets the design specifications of Fujitsu and
is provided for comparison purposes. Several factors may cause the actual results to
differ. Technical data is subject to change without prior notification. Fujitsu rejects any
responsibility with regard to technical or editorial mistakes or omissions.
Trademarks
Fujitsu, the Fujitsu logo and LIFEBOOK are registered trademarks of Fujitsu Limited
or its subsidiaries in the USA and other countries.
Microsoft and Windows are trademarks or registered trademarks of Microsoft
Corporation in the USA and/or other countries.
TM
HDMI and High-Definition Multimedia Interface are trademarks or registered
trademarks of HDMI Licensing, LLC.s.
Bluetooth® and the Bluetooth logo are registered trademarks of Bluetooth SIG, Inc.
Adobe Reader is a trademark of Adobe Systems Incorporated.
USB Type-C™ and USB-C™ are trademarks of the USB Implementers Forum
in the USA and other countries.
All other trademarks specified here are the property of their respective owners.
Copyright
No part of this publication may be copied, reproduced or translated without
the prior written consent of Fujitsu.
No part of this publication may be saved or transferred by any electronic means
without the written approval of Fujitsu.

Contents
Contents
Innovativetechnology ................................................................. 7
Furtherinformation ...................................................................... 7
Notational conventions .................................................................. 8
Portsandcontrols ..................................................................... 9
Importantnotes ........................................................................ 12
Safetynotes ............................................................................ 12
Additional safety notes for devices with radio components . . . . . ............................. 13
Energy saving .......................................................................... 13
Energy saving under Windows ....................................................... 13
Travellingwith yournotebook ............................................................ 14
Beforeyoutravel ................................................................... 14
Notebook: transporting ............................................................... 14
Cleaningthe notebook .................................................................. 15
First-time setup ofyourdevice ......................................................... 16
Unpacking and checkingthedevice ...................................................... 16
Selectingalocat
ion ..................................................................... 17
Mains adapter connecting ............................................................... 18
Switchingonthedevice for the firsttime .................................................. 19
Workingwiththenotebook ............................................................ 20
Statusindicators ........................................................................ 20
Openingthenotebook ................................................................... 22
Switching on the notebook . . . . ........................................................... 23
Programming the ON/OFFbutton ..................................................... 23
Different ways to use your notebook . . . ................................................... 24
From notebook to Tablet PC . . . ....................................................... 24
Selectdisplayorientation(portrait orlandscapeorientation) ............................. 25
From TabletPCtonotebook .......................................................... 26
Switching off the notebook . . . . ........................................................... 27
Closing the notebook . . .................................................................. 28
Handwriting recognition .................................................................. 28
Touchscreen ............................................................................ 29
Usethetouch screen .................................................................... 30
Using fingers ....................................................................... 30
Using thestyluspen ................................................................. 30
Usingthedeviceas anotebook .......................................................... 35
Touchpad and touchpadbuttons ...................................................... 35
Keyboard ............................................................................... 37
Virtualnumerickeypad .............................................................. 39
Country and keyboard settings ....................................................... 40
Keycombinations ................................................................... 40
Shortcut Button for Microsoft Windows Ink . ............................................ 42
Keyboardwithbacklight .............................................................. 42
Camera ................................................................................ 43
Rechargeablebattery ................................................................... 44
Charging, caringforand maintainingthe battery ....................................... 44
Usingthepower-management features ................................................... 45
Adjusting system performance in Microsoft Windows . . . . . . ............................. 45
Adjusting fan control .................................................................... 46
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Contents
Memory cards .......................................................................... 47
Supported formats .................................................................. 47
Inserting the memorycard ........................................................... 47
Removingthe memorycard .......................................................... 47
Loudspeakers and microphones . . ........................................................ 48
SIM card (configuration dependent) . . . . . . ................................................. 49
Inserting the SIM card ............................................................... 49
Removinga SIMcard ............................................................... 50
Wireless LAN / Bluetooth / LTE radio components (configuration dependent) . . ............... 51
Switching the wireless components on and off ......................................... 51
Setting upWLANaccess ............................................................ 51
Access via LTE (configuration dependent) ............................................. 52
Ethernetand LAN ....................................................................... 53
Your USB Thunderbolt™ Port replicator (optional) ......................................... 54
Ports on the Thunderbolt™ Port Replicator . . . ......................................... 55
Charge level indicator on the Thunderbolt™ Port Replicator . . . .......................... 55
Setting upthe portreplicator ......................................................... 56
Connecting the power adapter to the Thunderbolt™ Port Replicator . . ................... 56
Connecting the notebook to the Thunderbolt™ Port Replicator .......................... 57
Switching on the notebook via the Thunderbolt™ port replicator . . . . . . ................... 58
Disconnecting the notebook from the Thunderbolt™ Port Replicator . ................... 58
Securityfunctions ..................................................................... 59
Brief overviewofsecurityfunctions ....................................................... 60
Setting up the fingerprint sensor (configuration dependent) . . . .............................. 61
Configuring the palm sensor (configuration dependent) . . . .................................. 62
UsingtheSecurity Lock ................................................................. 62
Configuring passwordprotectioninBIOS SetupUtility ...................................... 63
Protecting BIOS Setup Utility (supervisor and user password) . .......................... 63
Password protection for booting of the operating system . .............................. 65
Password protection for the harddisk ................................................. 65
SmartCard reader (configuration dependent) . ............................................. 66
Inserting the SmartCard ............................................................. 66
Trusted Platform Module - TPM . . ........................................................ 67
EnablingTPM ....................................................................... 67
Disabling TPM ...................................................................... 67
Enable password entry using the on-screen keyboard (on-screen keyboard for BitLocker
password) .......................................................................... 68
Connectingexternaldevices ........................................................... 69
HDMI port .............................................................................. 69
Connecting an external monitor to the Thunderbolt™ Port Replicator . . . . . ................... 70
Connecting USB devices ................................................................ 71
USB port Intel® ThunderboltTM 4withchargingfunctionanddisplayport(USBType-C) .... 72
USBport withcharging function(Anytime USB charge) ................................. 73
Howtoremove USB devices correctly ................................................ 73
Headphones/microphone/Line-In/Line-Out/headset-combi port .............................. 74
Removing and installing components during servicing . . . .............................. 75
Settings in BIOS Setup Utility . . ........................................................ 76
StartingtheBIOSSetupUtility ........................................................... 76
Operating the BIOSSetup Utility ......................................................... 77
Exiting BIOSSetupUtility ................................................................ 78
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Contents
Exit Saving Changes - save changes and exit BIOS Setup Utility . . ..................... 78
Exit Discarding Changes – Discard changes and exit BIOS Setup Utility . . . .............. 78
Load Setup Defaults – Copy Standard Entries . ........................................ 78
Discard Changes – Discard changes without exiting the BIOS Setup Utility . .............. 78
Save Changes - save changes without exiting the BIOS Setup Utility . . . . . . .............. 78
Save Changes and Power Off ....................................................... 78
EraseDisk ............................................................................. 79
Troubleshootingandtips .............................................................. 81
Executing areset ....................................................................... 82
Forcedshutdown ................................................................... 82
Carry outasystem orbatteryreset ................................................... 82
Help ifproblems occur ................................................................... 82
The notebook’s date or time is incorrect . . . ............................................ 83
Battery indicator does not illuminate . . . ................................................... 83
When certaincharactersareenteredonthekeyboard,onlynumerals are written ............. 83
The notebook’s LCD screen remains blank . . . . ............................................ 83
The LCD screen is difficulttoread ........................................................ 83
Theexternalmonitor remains blank ...................................................... 84
Theexternalmonitor isblankortheimage isunstable ..................................... 84
The cursor does not correctly follow the pen movements . . . . . . ............................. 85
Peninputnotworking ................................................................... 85
The notebook cannot be started . . . ....................................................... 85
The notebook stops working . . ........................................................... 85
The printer does not print . . . . . ........................................................... 86
The wireless connection to a network does not work . . . .................................... 86
Thebatterydischargestooquickly ........................................................ 86
SmartCard reader is not recognised. . . . ................................................... 87
SmartCardPINforgotten ................................................................ 87
SmartCardlost ......................................................................... 87
Acousticwarnings ....................................................................... 87
Errormessages onthescreen ........................................................... 88
Restoring the contents of the hard disk under Windows .................................... 89
Restoring the system under Windows 10 . . ............................................ 89
Technicaldata ......................................................................... 90
Notebook . . ............................................................................. 90
USB Thunderbolt™ Port replicator (optional) . . ............................................ 92
Screen resolutionsforintegrated screenand external screens .............................. 93
Rechargeablebattery ................................................................... 93
Mains adaptor (notebook computer) . . . ................................................... 94
USB Type-C power adapter (notebook) ................................................... 94
Mains adaptor (Thunderbolt™ port replicator) . ............................................ 94
Manufacturer’snotes .................................................................. 95
Disposaland recycling .................................................................. 95
TCO Certified ........................................................................... 95
Electrical safety including ergonomic requirements (GS, depending on the device) . .......... 95
SAR limit value (SpecificAbsorptionRate) ................................................ 95
Other certificationmarkings .............................................................. 95
Index .................................................................................. 96
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Contents
6Fujitsu

Innovative technology
Innovative technology
... and ergonomic design make your device a reliable and convenient companion.
The device boots very quickly, is ready for immediate use and offers a particularly
long operating time because of its high capacity battery.
With the user-friendly "BIOS Setup Utility" you can control your notebook’s hardware and better
protect your system against unauthorised access by using the powerful password properties.
Information on the connections and user components of your notebook
canbefoundin"Ports and controls", Page 9.
Further information
The Windows drivers for your device can be found on our Internet site.
The factory installation of your device does not support any other operating
system. Fujitsu Technology Solutions accepts no liability whatsoever
if any other operating system is used.
Software oriented components of these instructions refer to Microsoft products,
if they come within the scope of the delivery.
If you install other software products, pay attention to the operating
instructions of the manufacturer.
Fujitsu 7

Innovative technology
Notational conventions
Pay particular attention to text marked with this symbol. Failure to observe
these warnings could pose a risk to health, damage the device or lead
to loss of data. The warranty will be invalidated if the device becomes
defective through failure to observe these warnings.
Indicates important information for the proper use of the device.
►Indicates an activity that must be performed
Indicates a result
This font indicates data entered using the keyboard in a program dialogue or at
the command line, e.g. your password (Name123) or a command used to
start a program (start.exe)
This font indicates information that is displayed on the screen by a program, e.g.:
Installation is complete.
This font indicates
• terms and texts used in a software interface, e.g.: Click on Save
• names of programs or files, e.g. Windows or setup.exe.
"This font" indicates
• cross-references to another section, e.g. "Safety information"
• cross-references to an external source, e.g. a web address: For more
information, go to "http://www.fujitsu.com/fts/"
• Names of CDs, DVDs and titles or designations for other materials,
e.g.: "CD/DVD Drivers & Utilities" or "Safety/Regulations" manual
Key indicates a key on the keyboard, e.g: F10
This font indicates terms and texts that are emphasised or highlighted, e.g.: Do
not switch off the device
8Fujitsu

Ports and controls
Ports and controls
This chapter presents the individual hardware components of your device. It gives you
an overview of the device’s indicators and connections. Please familiarise yourself with
these components before you start to work with the device.
Notebook open
7
7
10
8
6
4
5
9
1
3
1
2
1 = Microphone
2 = Infrared camera
3=CameraLED
4 = Shortcut Button for Microsoft Windows Ink
5 = Tablet mode camera
6 = Status display of tablet mode camera
7 = Status indicators
8 = Fingerprint sensor or palm sensor
(configuration dependent)
9 = Touchpad
10 = Touchpad buttons
Fujitsu 9

Ports and controls
Left side
2 3 4 5 6 7 81
1 = DC input connector (DC IN)
2+3= USB port Intel® ThunderboltTM 4 with
charging function and display port
(USB Type-C Gen4)
4 = HDMI port
5 = USB 3.2 port with charging function (USB
Type-A, Anytime USB charge)
6 = Combined headphones/microphone port
7 = Loudspeakers
8 = SmartCard reader
Right side
3 4 56 7 8 921
1 = Eyelet for the optional pen tether
2=Penslot
3=SIMcardslot
(configuration-dependent,
protected by cover)
4 = Loudspeaker
5 = ON/OFF button
6 = Memory card slot
7 = USB 3.2 port (USB Type-A)
8 = LAN connector (removable)
9 = Security Lock device
10 Fujitsu

Ports and controls
Bottom
1
1 = Battery reset button (pushed)
Fujitsu 11

Important notes
Important notes
ImportantnotesNotes
This chapter contains essential safety information which must be followed
when working with your notebook. Other notes also provide useful information
which will help you with your notebook.
Safety notes
SafetynotesNotes
Please follow the safety notes provided in the "Safety/Regulations" manual
as well as the safety notes given below.
Please pay special attention to the sections in the manual marked
with the symbol on the left.
When connecting and disconnecting cables, observe the relevant
notes in this operating manual.
In order to prevent burn injury or the device from overheating, do not lay the device
directly on your lap and make sure that the ventilation openings are not obstructed.
Read the information on the ambient conditions in the "Technical data",
Page 90 and "First-time setup of your device", Page 16 before preparing your
notebook for use and switching it on for the first time.
When cleaning the device, please observe the relevant notes in the
section "Cleaning the notebook", Page 15.
Pay attention to the additional safety notes for devices with wireless components
provided in the "Safety/Regulations" manual.
This notebook complies with the relevant safety regulations for data processing
equipment. If you have questions about using your notebook in a particular area,
please contact your sales outlet or our Hotline/Service Desk.
12 Fujitsu

Important notes
Additional safety notes for devices with
radio components
Radiocomponent :WirelessLAN:Bluetooth,safetynotes
If a radio component (Wireless LAN, Bluetooth, LTE) is integrated in your notebook, you must
be sure to observe the following safety notes when using your notebook:
• Switch off the radio components when you are in an aircraft or driving in a car.
• Switch off the radio components when you are in a hospital, an operating room or near a medical
electronics system. The transmitted radio waves can impair the operation of medical devices.
• Switch off the radio components when you let the device get near flammable
gases or into hazardous environments (e.g. petrol station, paintshops), as the
transmitted radio waves can cause an explosion or a fire.
For information on how to switch radio components on and off, see chapter
"Switching the wireless components on and off", Page 51.
Energy saving
NotesEnergyEnergysaving
Switch the notebook off when it is not in use. Switch off external, connected devices if you
are not using them. If you use the energy saving functions, the notebook uses less energy.
Youwillthenbea
ble to work for longer before having to recharge the battery.
Energy efficiency is increased and the environmental impact is reduced.
You save money while protecting the environment.
Energy saving under Windows
►Make use of the power management features (see ""Using the power-management features",
Page 45").
Fujitsu 13

Important notes
Travelling with your notebook
MobileoperationNotesTran sporta tionNotebook
Please observe the points listed below when travelling with your notebook.
Before you travel
►Back up important data stored on your hard disk.
NotebookTravel,notebook
►Switch off the wireless component for data security reasons. With data traffic via a wireless
connection, it is also possible for unauthorised third parties to receive data.
Information on activating data encryption is provided in the documentation
for your wireless component.
►If you wish to use your notebook during a flight, first check with the flight
attendants if it is OK to do so.
When travelling in other countries
►If you are travelling abroad, check that the mains adapter can be operated with the
local mains voltage. If this is not the case, obtain the appropriate mains adapter for
your notebook. Do not use any other voltage converter!
►Check whether the local mains voltage and the power cable are compatible. If this is
not the case, buy a power cable that matches the local conditions.
►Contact the relevant authorities of the country you will be travelling in as to
whether you may operate the radio component integrated into your notebook
computer. Please observe the additional safety instructions for devices with radio
components, found in the handbook “Safety/formalities”.
Notebook: transporting
Protect the notebook from severe shocks and extreme temperatures
(e.g. direct sunlight in a car).
►Switch the notebook off.
►Unplug the mains adapter and all external devices from the power socket.
►Disconnect the mains adapter cable and the data cables for all external devices.
►Close the LCD screen.
►To protect against damaging jolts and bumps, use a notebook carrying
case to transport your notebook.
14 Fujitsu

Important notes
Cleaning the notebook
Do not clean any interior parts yourself; leave this job to a service technician.
Only use cleaning products designed for computers. Normal household
cleaners and polishes can damage the markings on the keyboard and the
device, the paintwork or the notebook itself.
Ensure that no liquid enters the notebook.
The LCD screen very sensitive to scratches. Only clean the display
surface with a very soft, slightly damp cloth.
►Switch the notebook off.
CleaningNotesNotebookKeyboardTouchpadLCDscreen
The surface can be cleaned with a dry cloth. If particularly dirty, use a damp cloth that has been
dipped in water mixed with mild domestic detergent and then carefully wrung out.
Youcanusedisinfect
ant wipes to clean the keyboard and the touchpad.
Ensure that no liquid enters the device.
Fujitsu 15

First-time setup of your device
First-time setup of your device
First- timese tupGettingstarted
Please read the chapter "Important notes", Page 12.
If your device is equipped with a Windows operating system, the necessary
hardware drivers and supplied software are already pre-installed.
Before you switch on the device for the first time, connect it to the mains voltage
using the mains adapter, see "Mains adapter connecting", Page 18.Themains
adapter must be connected during the entire installation process.
A system test is performed when your device is first switched on. Various messages
can appear. The display may remain dark for a short time or may flicker.
Please follow the instructions on the screen.
NEVER switch off your device during the first-time setup process.
The battery must be charged if you want to operate your device using the battery.
When used on the move, the built-in battery provides the device with the necessary power. You
can increase the operating time by using the available energy-saving functions.
For instructions on how to connect external devices (e.g. mouse, printer) to your
device, please refer to the operating manual for your device.
Unpacking and checking the device
Should you discover any damage that occurred during transportation,
notify your local sales outlet immediately!
►Unpack all the individual parts.
PackagingTransport
►Check your device for any visible damage which may have occurred during transportation.
You may need the packaging in the future, if you need to transport your device.
16 Fujitsu