Fusion Bonded Premium User manual

Getting Started Guide www.fusionbroadband.com.au
Fusion Bonded Premium - Rack Mount 1300 553 526
Welcome
Thank you for choosing Fusion Broadband and our broadband bonding solution.
This Getting Started Guide has been provided to assist you in understanding how your new Fusion Bonded Premium service works, as well
as providing installation assistance and other important information.
This guide will cover:
 Contacting Fusion Broadband
 Getting Help
 Installation of your Fusion Bonded Premium service
 Troubleshooting your installation
 Lodging a Support Ticket
 The Fusion Bonding Admin Portal
Please read this Getting Started Guide in its entirety as it contains valuable information about your Fusion Bonding Service and will assist
you with any issues you may have regarding your broadband bonding service.
Contacting Fusion Broadband - not always the first step!
We welcome any feedback you may have about your Fusion Bonding Service and can be contacted at any time should there be a need for
our assistance.
However, we encourage you to utilise this Getting Started Guide as well as the other available online help resources prior to contacting
Fusion Broadband. Whilst we will be happy to assist in the event of a bonding issue, the vast majority of any issues you come across in your
office are generally remedied by simply reviewing your connections (broadband services), your staff’s current Internet usage or something
very simple that is not bonding related.
This guide will point you in the right direction for the first port of call when assessing any connectivity issue.
If you are unable to diagnose or remedy a fault, please Lodge a Support Ticket through the Bonding Administration Portal (see page 4) for
a fast response or call our Support Staff on 1300 553 526.
Getting Help - Take These Steps
The Fusion Bonding service is very robust and generally needs no intervention. Once it is installed and ‘fine tuned’ by Fusion Support Staff it
will happily bond your broadband services as required. In saying that however, problems do arise - the Internet sometimes breaks!
Take these steps to ascertain the best course of action in the event of a fault/connection/speed issue.
1. Access the Bonding Admin Portal (see page 4)
Check your connections through the Bonding Administration Portal first. Do things like:
 Ensure that you have all Green Lights for each of your broadband connections. If not, maybe a modem is unplugged or your
ISP has an issue.
 Check your Bandwidth Charts. Perhaps there is a massive download occurring in the office that is filling your bandwidth.
Perhaps a staff member is backing up their Smartphone to the Cloud and using all your bandwidth?
2. Check your Router/Power
If you have lost connectivity, maybe the router has failed. Maybe the Router/Bonder has lost Power. Check that you have power to
the modems.
3. Contact your IT Service Provider
If you have a company that you pay to monitor your IT equipment, call them. They will have access to your Bonder through the Portal
also. They can diagnose any connectivity issues for you.
4. Contact Fusion Broadband
If all else fails, Lodge a Support Ticket or call our Support line on 1300 553 526. In the unlikely even that there is an issue with the
Bonder, we will do our best to have you back online as soon as possible.
© 2015 Fusion Broadband Pty Ltd Page 1
Fusion Broadband Pty Ltd. ABN 18149550541 Level 1, 119-125 Ocean Beach Rd, Sorrento, Vic 3943 [e-mail]

Getting Started Guide
Bonded Premium Installation
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Unpack your Bonder.
Inside the shipping box you should have:
 The bonding hardware device (Bonder)
 A small cardboard box that contains:
 A Power Cable
 A bag of screws for rack mounting the Bonder
 Two Ethernet cables
 A Service ID Form (also available in the Admin Portal)
 New TP-Link Modems (if ordered)
If you are missing any contents, please contact us by lodging a Support Ticket (see Page 3) and we will ship them
as soon as possible. If you have all the required pieces, installation should take no more than 30 minutes.
The instructions below describe what you need to do and in the correct order.
Install the Bonder
The Bonded Premium hardware is a rack-mount unit (1RU).
Locate the Bonder in a well ventilated area. If mounting in a LAN rack, use the screws provided.
Keep in mind that the system needs to be physically near your router as well as your ADSL/broadband connections.
Set up your Modems
Set up each of the broadband modems. These have three connections* on the back:
 One for your ADSL (telephone) line - shown in grey here (plug this in now )
 One for an Ethernet cable
 One for the power cable
Note: If you are not bonding an ADSL service, a modem may not be required.
IMPORTANT: If you have supplied your own modems, please be sure that they have been configured into Full
Bridge Mode. The modems supplied by Fusion Broadband come pre-configured in Full Bridge Mode with Ethernet
cables; there is no need to make any changes with these modems. *Other modem brands may have more ports.
Connect the modems and Bonder together
Plug an Ethernet cable into the modem and the other end into the Bonder starting with WAN 1 according to the Fusion
Service ID Form we issued with your Bonder.
IMPORTANT: Each modem needs to be plugged into the correct port as shown on the Service ID Form.
Continue until all ADSL lines/modems are connected. Again, if your don’t require modems, plug the Ethernet cable from the
hardware supplied by your Internet Service Provider.
C B B
A
B C
A
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Connect your Router to the Bonder
Connect the WAN port on your Router to the LAN port on the Bonder.
D
D
Router - WAN Port
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Power Up!
Plug the Modem power adapters in along with the Bonder power cable. Typically the modems will take a few minutes to come up
and run through their diagnostic tests. Once everything is running you should see several lights on your modems: Power, Ethernet,
DSL, Internet (which will usually flash on and off). It can take up to 5 minutes for the Bonder to initiate the PPP sessions (or
authenticate the ISP details) through your modems.
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Configure your router
Use the Service ID Form to enter these details into your router. You will need to configure the WAN port to make a Static Connection
to the Bonder by inputting the WAN IP address, Netmask and Gateway as well as DNS details. If you have PCs connected to your
router, you may have to change the DNS settings on each PC if it is not set to automatically get it from your router.
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(if ordered)
© 2015 Fusion Broadband Pty Ltd Page 2

Getting Started Guide www.fusionbroadband.com.au
Troubleshooting Connectivity 1300 553 526
Router Settings
The Service ID Form included in the shipping box will details all the necessary steps when configuring your router but here are a few other
options you should to configure (if required):
Primary DNS Server: 8.8.8.8
Secondary DNS Server: 8.8.4.4
SMTP Relay: au.smtp.fusionbroadband.com.au or smtp.fusionbroadband.com.au
Check Connectivity
The simplest way to test your connection is to ensure your computers connected to your LAN have Internet connectivity. If not, please refer
to Installation Troubleshooting below.
Alternatively, you can login to the Fusion Bonding Administration Portal using the account details provided to you when the Bonder was
ordered. There is further information in this Getting Started Guide about the Admin Portal on page 4.
If you have connected the Bonder correctly and have connectivity, contact Fusion Broadband to advise that your Bonder is up and running.
Fusion will run some tests to ensure your Bonder is operating efficiently. This will most likely be done out of hours so as not to interrupt your
Internet connection.
Installation Troubleshooting
 The most common problem is that your modem is not in the correct port on the Bonder –double check this using the Service ID
Form as your guide. The Service ID Form is also available in the Bonding Administration Portal (see page 4)
 Another common problem is that the modem is not in Full Bridge Mode. If you have used your own modems, please read the man-
ual to ensure the modem is correctly configured in Full Bridge Mode.
 Check the lights on your modem.
On a successful connection you will see (Power –power is getting to the modem, Ethernet –your modem is connected to the
Bonder, DSL –your modem has detected a DSL signal, Internet –this will be flashing if the Bonder has successfully established a
connection to the ADSL line).
 Check the operation of your ADSL line. This can be done easily by configuring your modem to connect independently to the ADSL
line (the same way you would if you did not have a Bonder). Plug a PC directly into the modem and verify that you have internet
connectivity. Once you have this change the settings to take the modem back to ‘Full Bridge Mode’.
 If you see that any of the modems have flashing Internet lights and that the Ethernet WAN port lights on the Bonder are flashing,
this means that the Bonder is connected. The next step would be to verify the settings on your router. Check your WAN IP address
is correct as well as the DNS server IP addresses as advised on the Service ID Form.
 To verify that you have full connectivity, directly connect a laptop to the Bonding system using your specific WAN details (be sure to
set a static IP address and the correct DNS IP addresses). Once you have verified this check the configuration details on your
router.
Lodging a Support Ticket
Before lodging a support ticket, please review the Troubleshooting steps above. Nine times out of ten a connectivity problem is due to an
ISP’s broadband service being unavailable or a modem failing - something that is out of our control!
If you are still having connectivity problems, please lodge a Support Ticket by logging on to the Bonding Administration Portal and choosing
Open Ticket from the main menu.
Click the Open Ticket button and after choosing the department to submit your support request to, complete the details of your problem and
click Submit.
If you cannot connect at all in order to submit a ticket, please call us on 1300 553 526 and choose the Support option.
© 2015 Fusion Broadband Pty Ltd Page 3

Getting Started Guide www.fusionbroadband.com.au
The Bonding Administration Portal 1300 553 526
© 2015 Fusion Broadband Pty Ltd Page 4
The Fusion Bonding Administration Portal
The Portal should be the first port of call for any issues regarding your Fusion Broadband account or bonding service. You have access to Fusion’s online portal
that will allow you to monitor the status of your Bonder as well as many other options including:
 Upgrading your service
 Checking the status of your broadband services
 Creating alerts to advise of connection losses
 Reviewing and paying invoices
 Lodging Support Tickets
 Ordering new services
 Creating sub-accounts
 Much more
The Bonding Administration Portal is accessed by clicking on the Login menu item on the Fusion Broadband website. You will then be asked for your Email
Address and Password. The email address would be the same as the one your Fusion account was created with. You can request a password reset if
required. Once logged in, you will see the following screen and the available menu options.
Switches for QoS,
Compression and
TCP Acceleration
Individual PPPoE
Information
Current Leg Status Current speed of traffic
Current Bonds
(this customer has
three)
Click [+] to view the
details of the bond
Fusion Broadband Bonding - Big Numbers
Big Numbers_Head Office
Ivanhoe_Vic
123.123.123.123 PPPUsername1 PPPPassword1
123.123.123.124 PPPUsername2 PPPPassword2
123.123.123.125 PPPUsername3 PPPPassword3
168.214.10.4
103.1.x.x
Your IP Address
Click to change status
of leg to Idle or to set
as Failover
Click to set alarms
and view statistics
on the Leg
Restart Bond Button
This bonder has an
SHDSL connection
bonded also (set as a
static connection