FWIP FWP1.1/19 User manual

FWIP Portobello machine Manual – FWP1.1/19
FWIP PORTOBELLO MACHINE – USER MANUAL
Welcome to the Club
Please read this manual first. You will find setting up and using your FWIP Portobello
machine  far more enjoyable if you do. Your award-winning FWIP is only a few steps away.
FWIP Portobello Machine Serial Number
Your FWIP Portobello machine is Wi-Fi enabled to allow you to manage your stock of FWIP
pods and also to allow the FWIP Team to troubleshoot any issues that may arise. It is
therefore important for you to note the unique Serial Number for your product.
You can find this number on the sticker inside the  back of the machine when you remove
the Pod Bin Cover (13). Please keep a note of this Serial Number should you wish to
contact the FWIP Team.
Your FWIP PORTOBELLO MACHINE Serial number is: ____________________
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FWIP Portobello machine Manual – FWP1.1/19
Every Portobello machine is unique. And while they all belong to the same “Portobello”
family, they still deserve a first name. And that part is all up to you! Feel free to be as
creative as you like by showing some love to your newest and coolest (literally) piece of
commercial kit:
“I hereby promise to take care of, clean and polish __________________ Portobello
[insert name] so that he/she may have a long, healthy and prosperous life,
selling great products and putting big smiles on the faces of customers
young and old.”
*Note: “Dave” Portobello, “007” Portobello and “Chastity” Portobello have all been
taken.
Portobello Placement
First, choose where you wish to place your FWIP Portobello machine  and make sure the area
is clean of any debris and free of obstruction. Make sure the area is flat. Locate the electrical
socket where you will plug in your machine.
To help you decide where to place your FWIP Portobello machine  , please refer to the
dimensions and weight of the machine below.
oSize: W 33cm x D 39cm x H 75cm
oWeight: 12.3 kg
FWIP TIP: Your Portobello machine has been hand built and crafted as a timeless and
iconic piece of commercial equipment that is inspired by Italian design,
engineering, fashion, food and flair. It is best placed to serve customers
front
of counter, in view of the customer to engage on impulse. With its specially
designed swivel feature (page 12), any Fwipista (modern for ice cream
Barista), can simply swivel, serve and swivel back, creating a fresh product
right in front of the customer to enjoy.
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FWIP Portobello machine Manual – FWP1.1/19
This Box Includes
●Fwip Portobello machine (which includes):
oUpper Drip Tray (9)
oLower Drip Tray (8)
oDrawer (4)
oCup or Cone Holder (optional)  (6)
●Mains Power Block (28)
●Mains Power Cable (29)
●Quick-Start User Guide & Welcome Pack (30)
The FWIP Portobello machine  is in compliance with the Basic Requirements
included in the following Directives:
Directive – 2014/53/EU; REG. (CE) 1935/2004; REG. (CE) 1895/2005. DIR. 2002/72 CE;
802.11.b/g/n Wireless LAN; Health & Safety (Art.3(1)(a)): LOW VOLTAGE (Electrical Safety
LV): EN 60335-1:2012 + A11:2014 + A13:2017. EN 60335-2-75:2004 + A1:2005 + A11:2006 +
A2:2008 + A12:2010. EN 62233: 2008. EN 55014-1:2006. EN 55014-2:1997 + A1:2001 +
A2:2008. EN 61000-3-2:2006. EN 61000-3-3:1995 + A1:2001 + A2:2005. EN 62233:2008
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FWIP Portobello machine Manual – FWP1.1/19
IMPORTANT SAFETY INSTRUCTIONS
WARNING
WARNING – WHEN USING ELECTRICAL APPLIANCES, BASIC PRECAUTIONS
SHOULD ALWAYS BE FOLLOWED, INCLUDING:
a) Read all the instructions carefully before using the FWIP Portobello
machine  .
b) To reduce the risk of injury, close supervision is necessary when used
near children.
c) Do not touch moving parts.
Do not put anything other than a FWIP pod  into the FWIP Portobello machine  .
d) Only original parts sold or recommended by the manufacturer should be
used in the FWIP Portobello Machine. Failure to adhere will void any
warranty.
e) This product is not designed to be exposed to the outdoor elements.
Keep away from rain and direct sunlight.
f) To disconnect, remove the plug from the outlet. Always hold the plug,
not the cable when pulling out of the wall socket.
h) Always switch off the machine and unplug it from the wall socket before
servicing or cleaning.
i) Do not operate the FWIP Portobello machine with a damaged cord or
plug, after malfunctions are observed, or after it is dropped or damaged
in any manner. Please call your local Fwip Service number for
examination, repair and electrical or mechanical adjustment.
j) Do not place the machine on or near a hot gas or electrical burner, in a
heated oven, or allow machine to touch hot surfaces. External heat
sources can damage the machine.
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FWIP Portobello machine Manual – FWP1.1/19
k) To reduce the risk of electric shock, do not put the FWIP Portobello
machine in water or other liquid. Do not place or store the FWIP
Portobello machine where it can fall or be pulled into a tub or sink.
l) This product should be connected to a properly grounded outlet.
m) OLED Display Button (3) area and exterior machine surfaces will scratch
when contacted with a scouring pad or sharp object. Use a soft cloth to
wipe the control panel area clean and never use corrosive materials or
abrasive cleaning agents.
WARNING: ONLY A QUALIFIED SERVICE ENGINEER OR ELECTRICIAN SHOULD
REMOVE THE DOME COVER (1) AS THE FWIP PORTOBELLO MACHINE MAY
CONTAIN HAZARDOUS MECHANICAL AND ELECTRICAL PARTS THAT SHOULD
BE HANDLED BY AN EXPERIENCED PROFESSIONAL.
Ensure that the machine is regularly cleaned and sanitized in accordance with
the instructions within this manual. If the machine is not sanitized correctly,
it may cause health and hygiene issues.
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FWIP Portobello machine Manual – FWP1.1/19
SAVE THESE INSTRUCTIONS
FWIP TIP: The instructions appearing in this User Manual cannot       
cover every possible
 condition and situation that may occur. Common sense       
and caution must be
 practiced when operating and maintaining any appliance.

Unboxing
Once you have your area cleared and ready for the machine, lay the box on its side with the
graphic facing upward. Cut the tape along its length. Remove the top cardboard case. While
our pulp packaging is biodegradable, we kindly ask you to store and keep your original box
packaging for warranty purposes.
DO NOT lift the machine by the handle. (The handle moves and will slide out when pulled).
Instead, carefully lift the FWIP Portobello machine out of the lower cardboard case like you
would pick up a baby (you’ve brought it to life by giving it a name, after all!) and gently place
it on the chosen flat surface.
FWIP TIP: You absolutely do not have to smell it like the individual in the sketch
below.
You can if you wish. We won’t judge you either way.
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FWIP Portobello machine Manual – FWP1.1/19
Please make sure that the cable is not trapped underneath the machine. If you’re facing the
machine, the cable should come out the back at 2 o’clock.
Remove the plastic protective bag, and dispose of responsibly. Please keep away from
children.
Remove the blue protective stickers found on the machine. The clear sticker covering the
front button with a red flap is especially satisfying to take off!
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FWIP Portobello machine Manual – FWP1.1/19
FWIP TIP: Take the power pack out of the lower cardboard case and place it next to
the
FWIP Portobello machine. The power pack is found in a small white box, so
don’t miss it from all the excitement!
The Mains Power Block (28) uses a “TWIST & LOCK” mechanism to connect securely to the
FWIP Portobello machine.
a. Push the Mains Power Block (28) connecter into the Mains Power Cable (29)
connector on the machine (this is engineer speak for “take one cable and plug it into
the other cable that has the Power Block (28)  (looks like a black brick)
b. Twist the Mains Power Block (28) connector  clockwise to lock (and counter clockwise
to unlock).
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FWIP Portobello machine Manual – FWP1.1/19
Portobello Parts I
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FWIP Portobello machine Manual – FWP1.1/19
Portobello Parts II
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FWIP Portobello machine Manual – FWP1.1/19
Your FWIP pods are made out of 100% recyclable materials.
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FWIP Portobello machine Manual – FWP1.1/19
Contents
oFWIP Portobello machine Serial Number 1-2
oPlacement 2-3
oThis Box Includes 3
oImportant Safety Instructions – Warnings 4-5
oUnboxing 6
oPortobello Parts 8-9
oInitial Setup 12
oGeneral Operation 13-15
oConnecting the Portobello to the Internet 16-20
oFirst Use Cleaning 21
oStep-By-Step Customer Use 22-26
oGeneral Cleaning Requirements 26-31
oEmptying the Pod Bin 32-36
oErrors/Messages/Troubleshooting 36-43
oContact Information 44
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FWIP Portobello machine Manual – FWP1.1/19
Initial Setup
Please keep the original pulp packaging your FWIP Portobello machine came in. You may
need it to send it back safely for any service or checks. Please keep the protective plastic bag
safely away from children and pets, in case you need to pack your FWIP Portobello machine
back in the box.
oThe Swivel Base & ‘Magic’ Pin
The FWIP Portobello machine has a swivel feature that allows the Base (10) to rotate 220
degrees, allowing the operator to:
- Position the FWIP Portobello machine to be customer-facing on the
counter and swivel it towards the operator to dispense a FWIP
- Remove empty FWIP pods from the Pod Bin Chute (16)  at the back when
it is full
FWIP TIP: Visible product placement of the iconic Portobello machine has been proven
to increase sales.
The FWIP Portobello machine is set up to swivel 220 degrees clockwise - from an
approximately 12 o’clock position to a 9 o’clock position.
To allow the machine to swivel, remove the ‘magic’ Base Locking Pin (29) from the hole in
the Pod Bin Chute (16).
Pin In = Machine locked and will not swivel
Pin Removed = Machine unlocked and will swivel
FWIP TIP: It’s called the “Magic” Pin (29) for a reason. If you don’t take good care of
it, it WILL disappear on you.
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FWIP Portobello machine Manual – FWP1.1/19
General Operation
oStart of Day/Turning On (Including First Use)
1. Plug in the FWIP Portobello machine  . Plug the Mains Power Block (30) into the
machine and the Mains Power Cable (31) to the wall socket. Then press the
On/Off Switch (19) on the Power Cable (18). Check that the green light is on on
the power pack.
Then, wait – It will take a few minutes for the machine to start up. After a few seconds,
the lights in the Dispensing Area (7) should come on. After a few more seconds,
the light ring around the OLED Button (3) will shine dark blue, after which the
OLED Button (3) screen in the centre of the button should come on. You’re on
the right track.
FWIP TIP: Patience is a virtue. When you first plug in your FWIP Portobello machine,
the process may take up to a minute to program and connect. There’s
nothing you need to do during this time.
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FWIP Portobello machine Manual – FWP1.1/19
2. If this is your first time setup, then the machine may prompt you to connect to a
Wi-Fi network by displaying this icon:
Please see page (16) for further details on this.
3. The FWIP Portobello machine will now run through a test cycle. DO NOT attempt
to open the Drawer  (4) or Pod Bin Cover  (13). If either are open, please close
them.
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FWIP Portobello machine Manual – FWP1.1/19
4. The test cycle will have a loading screen displayed that shows “CALIBRATING”.
Just let it do its thing.
5. If the set-up is successful, the FWIP Portobello machine will say ‘Hello’ in one of
any 160 languages. This means it is ready to serve – Hooray!
6. After ‘Hello’ it will ask you to ‘Choose Pod’, ‘Remove Sticker’ and ‘Insert Pod’.
7. If the set-up is not successful (sometimes the stars don’t always align when it
comes to technology), please turn the FWIP Portobello machine off and on again
and repeat the steps above. As soon as you turn it back on again, please make
sure to wait up to 30 seconds again for it to start the calibration cycle.
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FWIP Portobello machine Manual – FWP1.1/19
Connecting the Portobello  to the Internet
FWIP TIP: Why is it important to connect your FWIP Portobello machine to the
internet?
Simple. Because only when you connect the machine will you be able to
recognise it as your own and officially become a member of the FWIP CLUB. It
will unlock your entire backend desktop program and APP that will let you
place orders, log service calls, check your invoices and revisit any instruction
manuals. It is the one-stop shop to everything you need. Your FWIP Portobello
can also tell you if your machine is on or off if you have multiple locations and
inform you about how many portions and of what flavour you’re selling where
– great if you’re planning your next flavour or marketing campaign! And if
that’s not enough, your FWIP Portobello also sends health signals back to
basecamp (FWIP Headquarters) so that we can address any service issues
before you even know about them. It’s no wonder they call it the world’s
smallest and SMARTEST gelateria!
Attention: When you purchased your FWIP Portobello machine, you were asked to
confirm a series of questions around Wi-Fi and connectivity. If you
confirmed
an open and accessible Wi-Fi, then please follow Steps 1 – 5 below to get
connected.
If you confirmed a GSM SIM Card requirement (subject to additional
charges), then your machine should already be configured with a Wi-Fi
“dongle” that is inserted into the back of the machine. Please jump to
Section: Internet via GSM SIM-Enabled Connection  , found on page 20.
If you’re human and you can’t remember if you answered “Wi-Fi” or “GSM-
SIM” because you had other things like Game of Thrones on your mind,
don’t
worry, please just go through the below instructions in order.
Quick Start Guide (via Wi-Fi Connection)
Using a Wi-Fi enabled device (tablet, phone etc), search for and connect to a Wi-Fi Access
point named “Fwip-Configuration”. It should be listed as one of the Wi-Fi options that pops
up automatically. Click on it.
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FWIP Portobello machine Manual – FWP1.1/19
Your device should automatically provide a page that pops up where you can select the
Wi-Fi network and password, which will be used by the machine for connectivity.
To connect the FWIP Portobello machine  to the Internet:
Please make sure you have your login Name and Password ready (usually found on the
sticker of your Wi-Fi router:
WiFi SSID Name:
WiFi SSID Password:
- Use a Wi-Fi enabled device (mobile phone, tablet, etc.)
- Select: “Fwip-Configuration”
- Follow the step by step instructions that will appear
Connecting Wi-Fi
The connection process for the FWIP Portobello machine  is shown below:
1. CREATE ACCESS POINT:
oPortobello Machine creates Access Point
2. CONNECT:
oUser connects Phone or Tablet to the machine Access Point by selecting
‘fwip-
configuration’ as a Wi-Fi option
3. PORTAL:
oConnected Phone or Tablet shows Captive Portal to use – web browser pops
up with login details
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FWIP Portobello machine Manual – FWP1.1/19
4. LOGIN & PASSWORD:
oUser enters local Wi-Fi network login and password details on phone
5. CONNECTED:
oMachine now connects directly to Local Wi-Fi network and the Portobello is
ready to use!
Detailed Wi-Fi Connectivity Guide
Checking for existing Wi-Fi
The very first thing that the machine does, is to check for any Wi-Fi
connections that it has used before. If those Wi-Fi exist, the machine will
try to use them. If there is no known Wi-Fi, the machine will move to the
next step.
Create Access Point
The machine will create its own Wi-Fi network. This is provided to the
user, so we can set up the connection. The Wi-Fi network is called
"fwip-configuration". It does not need a password.
Connect
You need to connect to the Access Point using a phone, tablet or PC
device. Please don’t try to use anything from before 1995 – we don’t do
miracles. Any device with Wi-Fi and a web-browser should be able to be
used. Select the Wi-Fi on your device. You do not need to use any Wi-Fi
password for "fwip-configuration".
Portal
After connecting to the "fwip-configuration" Wi-Fi, your device usually
brings up the Captive Portal login page. On some devices, this does not
automatically happen. If this does not happen after a few moments,
opening any web page will redirect to the Captive Portal as well. Should
you experience any problems, please direct the browser on your device
to: http://192.168.42.1/
Login & Password
In the Captive Portal, there are options to select the Wi-Fi to use. Please
select the Wi-Fi that you want to connect the machine to. Under this
option, there is a box to enter the password for the Wi-Fi. Please use the
credentials (WiFi SSID Name and WiFi SSID Password) which were
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FWIP Portobello machine Manual – FWP1.1/19
checked above and usually found on your router. Click the Connect
button.
Connected
When the network credentials have been entered, the machine will
disable the access point and try to connect to the network. If the
connection fails, it will restart the Access Point for another attempt. If it
succeeds, the configuration will be saved by the machine and
automatically used in the future.
That’s called Modern Magic!
Slow Start-Guide: Checking your Wi-Fi is suitable
Not all Wi-Fi’s are the same. So, if the above “Quick Start” didn’t work, the first thing you
need to do is to check that the connection on site is suitable for the machine:
●Step 1: Does the site have a private WiFi? Meaning, a Wi-Fi router (wifi box) with
username and password?
● If the answer is YES, move to Step 4. If the answer is NO, move to Step 2.
●Step 2: Is there a public access WiFi? Meaning, a Wi-Fi that is publicly available with
a user name and password? If the answer is YES, move to Step 3.
●Step 3: Does the end-user need to accept “Terms & Conditions” (e.g. like a Hotel
Wi-Fi or an airport Wi-Fi that requires you to register or pass security)? If the
answer is YES, move to Step 5. If the answer is NO, move to Step 4.
●Step 4: Obtain the Wi-Fi credentials from the end-user (following information):
WiFi SSID Name:
WiFi SSID Password:
You have identified a suitable Wi-Fi and are now ready to connect the FWIP Portobello
machine  to the Internet:
- Use a Wi-Fi enabled device (mobile phone, tablet, etc.)
- Select: “Fwip-Configuration” from your Wi-Fi options
- Follow the step by step instructions that will appear on the browser page
that pops up
FWIP TIP: If ‘Fwip-Configuration’ disappears at any point in time, just turn the Wi-Fi
on your phone, tablet, etc., off and on again. It should reappear in a minute or two.
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