Gateway Profile 4 User manual

Gateway Profile
™ 4
Customizing Troubleshooting
service guide

i
Contents
Replacing Components in Your Gateway Profile 4 . . . . . . . . . . . . . . . . . . 1
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Preparing your work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Preparing your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Replacing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Replacing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Replacing the Mini PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Installing or replacing DIMM memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Replacing the fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Replacing the LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Replacing the LCD panel inverter board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
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ii
09561.book!!Page!ii!!Wednesday,!October!29,!2003!!6:43!PM

1
Replacing
Components in
Your Gateway
Profile 4
About this guide
Use this service guide to help plan your maintenance tasks
fortheGateway Profile 4.Alltaskscovered inthisguidecan
be performed by a field technician without jeopardizing
your computer’s warranty.
For information on your computer’s general maintenance,
technical support, safety notices, and regulatory notices,
see your Gateway user’s guide.
If you have suggestions regarding the content of this guide,
send an e-mail with the subject “Service Guide Comments”
to [e-mail].
© 2003 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway
stylized logo, and the black-and-white spot design are trademarks or registered
trademarks of Gateway, Inc. in the United States and other countries. All otherbrands
and product names are trademarks or registered trademarks of their respective
companies.
09561.book!!Page!1!!Wednesday,!October!29,!2003!!6:43!PM

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2
Replacing Components in Your Gateway Profile 4
www.gateway.com
Preparing your work space
Before performing maintenance on your computer, make sure that your work
space and your computer are correctly prepared.
■Wear a grounding (ESD) wrist strap.
■Use a grounded or dissipative work mat.
■Use a stable and strong table.
■Make sure that the table top is large enough to hold each component as
you remove it.
■Use bright lighting to make part identification easier.
■Keep your work surface free from clutter and dust that may damage
components.
■Use a magnetized screwdriver for removing screws.
■As you remove components and screws, lay them toward the back of your
work surface (behind your computer) or far enough to the side that your
arms do not accidentally brush components or screws onto the floor.
■To help keep track of screws, try the following:
■Place each component’s screws in their own section of a parts sorter.
■Place each component’s screws next to the component on your work
surface.
■When you place flat-headed screws on your work surface, stand them
on their heads to prevent the screws from rolling off the table.
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3
Preventing static electricity discharge
www.gateway.com
Preventing static electricity
discharge
The components inside your computer are extremely sensitive to static
electricity, also known as electrostatic discharge (ESD).
Before opening the computer case, follow these guidelines:
■Turn off the computer power.
■Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of your workbench or other grounded
connection.
■Touch a bare metal surface on your workbench or other grounded object.
■Unplug the power cord and modem and network cables.
Before working with computer components, follow these guidelines:
■Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
■Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.
■Avoid touching the edge connectors and components on the Mini-PCI
cards. Never slide Mini-PCI cards or components over any surface.
Caution ESD can permanently damage electrostatic
discharge-sensitivecomponentsinyourcomputer.Prevent
ESD damage by following ESD guidelines every time you
open the computer case.
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer and unplug the power
cord and modem cable before opening the case.
Warning To prevent risk of electric shock, do not insert any object
into the vent holes of the power supply.
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4
Replacing Components in Your Gateway Profile 4
www.gateway.com
Preparing your computer
To prepare your computer:
1Turn off your computer.
2Following all static electricity discharge precautions, disconnect the power
cord and all other external cables.
3Press the power button to drain any residual power from your computer.
Replacing drives
Use the procedures in this section to replace the:
■Diskette drive
■Optical drive
■Hard drive
Tools you need to complete these tasks:
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer, then unplug the
power cord and modem cable before opening the case.
Phillips screwdriver
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5
Replacing drives
www.gateway.com
Replacing the diskette drive
The removable drive pack contains the diskette drive, drive adapter card, and
an optical drive.
To replace the diskette drive:
1Turn off the computer and prepare it by following the instructions in
“Preparing your computer” on page 4.
2Remove the two retaining screws located on either side of the Microsoft
Certificate of Authenticity label on the back of your computer.
Screws
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Replacing Components in Your Gateway Profile 4
www.gateway.com
3Slide the drive pack forward, then down.
4Disconnect the two drive cables from the drive adapter card. Note the
location and orientation of each cable. You will reconnect these cables later.
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Replacing drives
www.gateway.com
5Disconnect the diskette drive cable from the ZIF connector on the drive
adapter card.
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Replacing Components in Your Gateway Profile 4
www.gateway.com
6Remove the four screws that secure the diskette drive to the drive pack.
Screws
Screws
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Replacing drives
www.gateway.com
7Remove the old diskette drive.
8Insert the new diskette drive and secure it with the four screws removed
in Step 6.
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Replacing Components in Your Gateway Profile 4
www.gateway.com
9Connect the diskette drive cable, making sure that it is fully seated in the
ZIF connector.
10 Connect the drive cables to the drive adapter card on the drive pack using
the notes you made in Step 4. The drive cables and connectors are “keyed,”
which means that they can only be plugged in one way.
11 Push the cables carefully up into the top of the drive bay.
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Replacing drives
www.gateway.com
12 Align the tabs on the drive pack with the notches on the drive bay, then
slide the drive pack back until it is flush with the front of the case.
13 Secure the drive pack with the two screws removed in Step 2.
Tabs
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Replacing Components in Your Gateway Profile 4
www.gateway.com
Replacing the optical drive
The removable drive pack contains the diskette drive, drive adapter card, and
an optical drive. The optical drive may be a CD, DVD, or recordable drive.
To replace the optical drive:
1Turn off the computer and prepare it by following the instructions in
“Preparing your computer” on page 4.
2Remove the two retaining screws located on either side of the Microsoft
Certificate of Authenticity label on the back of your computer.
Screws
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Replacing drives
www.gateway.com
3Slide the drive pack forward, then down.
4Disconnect the two drive cables from the drive adapter card. Note the
location and orientation of each cable. You will reconnect these cables later.
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Replacing Components in Your Gateway Profile 4
www.gateway.com
5Remove the four screws that secure the optical drive to the drive pack.
Screw Screw
Screw
Screw
Right Side
Left Side
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Replacing drives
www.gateway.com
6Slide the optical drive out of the drive pack.
7Slide in the new optical drive and secure it with the four screws removed
in Step 5.
8Connect the drive cables to the drive adapter card on the drive pack using
the notes you made in Step 4. The drive cables and connectors are “keyed,”
which means that they can only be plugged in one way.
09561.book!!Page!15!!Wednesday,!October!29,!2003!!6:43!PM