GE 21878 User manual

21878
Digital Cordless Telephone
With PSTN and Skype Support
User’s Guide

2
CONTENTS
PRECAUTIONS OF USE............................................................................................................................................................4
SAFETY........................................................................................................................................................................................4
BATTERY SAFETY PRECAUTIONS.......................................................................................................................................5
INSTALLATION..........................................................................................................................................................................5
PACKAGING CONTENTS...............................................................................................................................................................5
CONNECTING THE BASE STATION AND POWER PLUG...................................................................................................................5
GETTING STARTED ......................................................................................................................................................................6
Minimum System Requirements: ...........................................................................................................................................................6
Recommended System Requirements: ...................................................................................................................................................6
FEATURES.................................................................................................................................................................................13
MENU STRUCTURE (HANDSET).........................................................................................................................................14
HANDSETAND BASE LAYOUTS..........................................................................................................................................16
HANDSETAND BASE LAYOUTS..........................................................................................................................................17
LCD DISPLAY ...........................................................................................................................................................................18
USING THE HANDSET TELEPHONE..................................................................................................................................19
BASIC OPERATION ....................................................................................................................................................................19
Post-dialing...........................................................................................................................................................................................20
Pre-dialing:...........................................................................................................................................................................................20
Make a SkypeOut Call..........................................................................................................................................................................20
Direct dialing ...................................................................................................................................................................................20
Dialing from IP contracts list ...........................................................................................................................................................20
Make a Skype Call................................................................................................................................................................................20
Make an IP call during an Ongoing Call...............................................................................................................................................21
Handset is in the base station................................................................................................................................................................21
Hand is not in the base station..............................................................................................................................................................21
Local 3-way Conference Call...............................................................................................................................................................22
Skype Conference Call.........................................................................................................................................................................22
Conference Call with a PSTN Line and a Skype Contact ................................................................................................................22
Incoming ordinary telephone call during a PSTN call..........................................................................................................................23
Incoming PSTN call during IPcall or incoming IP call during PSTN call...........................................................................................23
Incoming PSTN call during intercom...................................................................................................................................................23
Incoming IP call during intercom .........................................................................................................................................................23
Browse, Delete, Save............................................................................................................................................................................24
Missed Calls, Answered Calls, Dialed Calls.........................................................................................................................................24
Delete ...................................................................................................................................................................................................25
PHONE BOOK...........................................................................................................................................................................25
SEARCH.....................................................................................................................................................................................25
STORE ENTRIES.........................................................................................................................................................................25
GROUP IN PHONE BOOK.............................................................................................................................................................26
SPEED DIAL...............................................................................................................................................................................26
CHECK PHONE BOOK ................................................................................................................................................................26
EMERGENCY CALL....................................................................................................................................................................26
AREA CODE...............................................................................................................................................................................26
HANDSET SETTINGS..............................................................................................................................................................27
RINGER TYPE ............................................................................................................................................................................27
RINGER VOLUME ......................................................................................................................................................................27
RINGER ON/OFF........................................................................................................................................................................27
PREFIX ......................................................................................................................................................................................27
CALL BARRING .........................................................................................................................................................................28
MESSAGE WAITING ...................................................................................................................................................................28
WALLPAPER...............................................................................................................................................................................28
CONTRAST ................................................................................................................................................................................28
KEY TONES ...............................................................................................................................................................................28
AUTO ANSWER..........................................................................................................................................................................28
HANDSET NAME........................................................................................................................................................................29
MENU STYLE ............................................................................................................................................................................29
BACKLIGHT...............................................................................................................................................................................29
IPCONTACTS ............................................................................................................................................................................29

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REGISTRATION ..........................................................................................................................................................................29
DE-REGISTRATION ....................................................................................................................................................................30
SELECT BASE ............................................................................................................................................................................30
DEFAULT HANDSET SETTINGS...................................................................................................................................................30
BASE SETTINGS ......................................................................................................................................................................30
BASE RINGER............................................................................................................................................................................30
BASE RINGER ON/OFF ..............................................................................................................................................................30
RING PRIORITY .........................................................................................................................................................................30
DIAL MODE...............................................................................................................................................................................31
SYSTEM PIN..............................................................................................................................................................................31
FLASH TIME ..............................................................................................................................................................................31
NETSTATUS .............................................................................................................................................................................31
DEFAULT BASE SETTINGS..........................................................................................................................................................31
FUNCTION ................................................................................................................................................................................31
GAME........................................................................................................................................................................................31
WALKIE TALKIE ........................................................................................................................................................................32
TIMER........................................................................................................................................................................................32
SET DATE/TIME.........................................................................................................................................................................32
ALARM......................................................................................................................................................................................32
TECHNICALSPECIFICATIONS ...........................................................................................................................................33
GENERALPRODUCT CARE .................................................................................................................................................33
TROUBLESHOOTING GUIDE...............................................................................................................................................33
ENVIRONMENT.......................................................................................................................................................................35

4
Precautions of Use
The quality of communication depends on the location and environment of the base and the handset. The 21878 must be kept
away from sources of excessive heat (radiators, direct sunlight, etc.) and protected against vibrations and dust. Never allow
your telephone to come into contact with water or other liquids or with aerosols. To reduce the risk of interference and
optimize reception, take particular care to keep it away from the immediate vicinity of windows, large metal objects, reinforced
concrete, televisions, music centers, halogen lamps or heating devices, fluorescent lighting, burglar alarms, microwave ovens,
computers, etc.
To clean the 21878, use a lightly moistened antistatic cloth
Information for DECT product:
The 21878 telephone is compliant with the DECTTM* standard. It is designed to transmit and receive telephone calls and be
connected to the public telephone “Country”network.
*DECT is a trademark registered by ETSI.
Safety
In the event of danger, the mains adapter acts as 230V power isolating device. It should therefore, as a precaution, be installed
close to the appliance and be easily accessible.
If the mains adapter fails, it must be replaced by an identical model.
If not connected to the mains power or if there is a mains power failure, installations with cordless handsets will no longer
work. You will then be unable to make or receive calls in the event of an emergency. This is why we recommend that you also
have a conventional telephone as a backup. The appliance is designed for connection to an analogue telephone line class TRT3
(telecommunications network voltage).
! Do not use your telephone to notify a gas leak when you are in the vicinity of the leak.
It is recommended that you avoid using this device during electrical storms.
Thomson Telecom hereby declares that the 21878 conforms to the essential requirements and other applicable provisions of
European directive 1999/5/CE.
IMPORTANT: Because cordless phones operate on electricity, you should have one phone in your home that isn’t cordless, in
case the power in your home goes out.
WARNING:
TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD, DO NOT EXPOSE THIS PROCUCT TO RAIN OR MOISTURE.
THE LIGHTING FLASH AND
ARROW HEAD WITHIN THE
TRIANGLE IS A WARNING
SIGN ALERTING YOU OF
“DANGEROUS VOLTAGE”
INSINDE THE PRODUCT.
CAUTION: TO REDUCE THE RISK OF
ELECTRICAL SHOCK, DO NOT REMOVE
COVER (OR BACK). NO USER SERVICEABLE
PARTS INSIDE. REFER SERVICING TO
QUALIFIED SERVICE PERSONNEL.
THE EXCLAMATION WITHIN THE
TRIANGLE IS WARNING SIGN ALERTING
YOU OF IMPORTANT INSTRUCTIONS
ACCOMPANYING THE PRODUCT.
SEE MARKING ON BOTTOM / BACK OF PRODUCT

5
Battery Safety Precautions
zDo not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic materials could be released which
can cause injury.
zTo reduce the risk of fire or personal injury, use only the battery listed in User’s Guide.
zKeep batteries out of children.
zRemove batteries if storing over 30 days.
zCAUTION:
Danger of explosion if battery is incorrectly replaced. Replace only with GP60AAAHC – NiMH 1.2V 600mAh
rechargeable battery or equivalent.
Only use rechargeable batteries with exactly the same specifications as those supplied with the product. Using
non-rechargeable or non-conforming batteries can damage the product. The batteries could split or leak if incorrectly inserted,
opened or exposed to heat.
Never dispose of batteries in a fire: the cell could explode.
Check with local code for possible special disposal instruction.
Installation
Packaging Contents
Model name: 21878
Packaging contents Solo pack Due pack
Base stations 1
Handsets 1
Power plugs 1
Telephone line 1
Batteries, type AAA, “1.2V
600mAh” 2
Charging station 0
CD ROM 1
Operating instructions 1 + optional
Please check the contents of the package carefully. If anything is missing or shows signs of transport damage, do NOT put the
telephone into service! In such a case, contact either your sales outlet with the purchase receipt.
Note: Keep the equipment package so that it will not be damaged in the event of transport.
Connecting the Base Station and Power Plug
Connecting the plugs to the corresponding sockets in the base station (they can not be connected incorrectly because the
sockets and plugs are designed prevent reverse poling). Lay the cable under the telephone to the rear. Plug the telephone line in
the telephone connection socket. Insert the power plug at the other end in the power outlet. Plug the USB cable into the USB
port on your PC. The base station in now ready to operate.
Only use the connection cable supplied.

6
CAUTION:
Plug the adapter to the socket outlet that near the equipment and shall be easily accessible. Use only the Thomson
Telecom power supply that came with this unit. Using other power supplies may damage the unit.
Getting Started
InstallandChargetheBatteryPack
Insert two pieces AAA batteries in the compartment, ensuring correct polarity
and close the compartment.
Place the handset in the base station to charge for 14 hours prior for first use. If you
don’t properly charge the phone, battery performance will be compromised.
Warning: The handset does not work and damaged if the wrong batteries are
inserted.
System Requirements:
Minimum System Requirements:
zPC running Windows 2000 or XP
z400 MHz processor
z128 MB RAM
z10M free disk space on your hard drive
zInternet Connection (either dial-up: minimum 33.6 Kbps modem, or any broadband: cable, DSL, etc.)
Recommended System Requirements:
zPC running Windows 2000 or XP
z1 GHz processor
z256 MB RAM
z30 MB free space on your hard drive
zCable, DSL or equivalent broadband connection to Internet
zStandard PSTN line (RJ-11)
Software installation
zDouble click the SKYLINK Setup.exe to go into the installing procedure.
zFirst, choose the language that you wish to use, and click [Next]. Then it will prepare for setup, and now click [Cancel] can stop setting
up the software.

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zSecond, the following display will be shown, and click [Next] to continue or [Cancel] to terminate the procedure.

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zThird, there are two options. Choose “I accept the terms of the license agreement” and click [Next] to continue.
zFourth, the folder where setup will install files can be changed, and the default directory is “C:\Program Files\SKYLINK\SKYLINK
2-in-1 Phone Utility”. Press [Change…] to change the directory. Then click [Next] to continue.

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zFifth, the following display will appear. Click [Install] to continue.
zSixth, click [Finish] to exit the wizard.
zIf Skype program is not installed in the computer, it will prompt you to install it.
click [Yes], it will link to Skype website automatically, you can download Skype software.
Click [No] to abort.

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Uninstall the Software
zIf you choose to uninstall the software from the PC, the language should be chosen first. Then click [Next] to continue.
zThere will be a message box to give prompt. Click [Yes] to continue, or [No] to cancel.
zAfter uninstalling the program, click [Finish] to exit the wizard.

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Operation Guide
zIf you see this, it indicates that all the things are ready.
zSoftware Information is here. You can see information about the SKYLINK(TM) 2-In-1 Phone Monitor.
zThe most powerful part is this page.

12
If you want to register handset to base, just click “Start” Button in “Registration”, then you can do what you want to do.
If you want de-register one handset, just select the handset number you want from the drop down list, and then click “Start” Button in
“De-Registration”.
If you want to reset your base’s PIN code to “0000”, just click “Start” Button in “PIN Reset”.
If you want update the .software, just click “Start” Button in “Online Update”.
zWhen you want quit Skylink 2-In-1 Phone Utility, a prompt window will pop-up to get your ratification.
When Music/Sound can not be heard from the HS, this may be cause of the setting of “Sound Devices” in Skype are not
correct, please set your “Sound Devices” in Skype as below:

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Features
We are very pleased that you have purchased this highly sophisticated, cordless telephone which is equipped with the
following features:
zDigital cordless telephone complying to DECT standards
zCall free of charge worldwide via SkypeTM .
z2-in-1 cordless telephone-Internet telephone and standard telephone in one.
zOperation instruction in 4 languages
zTeleconference
zCall transfer/forwarding
zInternal, free communication between handsets
zPrefix dialing
zAutomatic call answering on/off
zPhone book group function (6 groups)
zColor display with icon driven menu
zPhone book for 100 entries with 3 numbers each name
zUnlimited IP contacts and Call Log memory.(due to computer’s free disk space)
zExtended redialing for 20 call numbers
zMicrophone and ringer muting function
zLow battery and out of range indicators
zKey lock
zKey tone on/off
z10 incoming call ringing melodies
zRinging volume control (5 levels)
z10 call separate ring tones.
zInternal/External/Net individual ringer off
zTone/Pulse dialing
zTwo games: snake and guess number
zWalkie talkie
z3 selectable wallpaper(one is Skype logo)
z10 visual notifications for Skype user status
zCaller ID (CLIP) (requires service from your telephone operator).
zEmergency call.
zPriority call alert.
zProgrammable call barring.
zSpeed dial.
zClock and alarm.
zOperation of up to 6 handsets with CE21878 base, use CE21878 handset on up to 4 bases.
zPaging function from base station to handset
zUp to 92 hours standby
zUp to 10 hours continuous call time
zOperation with 2 standard AAA batteries (NiMH)
zAdjustable flash time
* DECT = Digital Enhanced Cordless Telecommunication = Standard for Cordless Telephones.

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Menu Structure (Handset)
1-phone Book
1-Search
2-Add Name Number (1-3) Set Group
3-Group 1-VIP View
EditName
2-Business View
EditName
3-Family View
EditName
4-Friends View
EditName
5-School View
EditName
6-Others View
EditName
4-Speed Dial Key 1-9
5-Check Used x
Total100
6-Emergency Call [ ]
[]
[]
[]
7-Area Code [ ]
2-Call Log
1-Line Missed
2-Line Answered
3- Line Dialed
4-IP Missed
5-IPAnswered
6-IP Dialed
7-Delete 1- Line Missed
2-LineAnswered
3-LineDialed
4-AllLine
5-IPMissed
6-IPAnswered
7-IPDialed
8-AllIP
3-Timer
1-Clock Date Time
2-Alarm 1-On/Off Off
Once Time
Everyday Time
Weekday Time
2-Ringer Type Ringer 1-10
3-Ringer Volume Level 1-5
4-Handset Settings
1-Language English
EΛΛHNIKA
Бългapcки
Türкçe
2-Ringer Type Line Ringer 1-10
IP Ringer 1-10
Intercom Ringer 1-10
VIP Ringer 1-10
Business Ringer 1-10
Family Ringer 1-10
Friends Ringer 1-10
School Ringer1-10

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Others Ringer 1-10
Page Ringer 1-10
3-Ringer Volume Line Level 1-5
IP Level1-5
Intercom Level 1-5
VIP Level1-5
Business Level 1-5
FamilyLevel1-5
Friends Level 1-5
School Level 1-5
Others Level 1-5
Page Level 1-5
Ringer On/Off Line On/Off
IPOn/Off
IntercomOn/Off
4-Prefix On/Off
Edit Number
5-CallBarring PIN Off
LineCall
PrefixCall
Number
All
6-Message Waiting Service Number
ClearMessage
7-Wallpaper Wallpaper 1-3
8-Contrast
9-Key Tones Off
On
10-Auto Answer Off
On
11-Handset Name
12-Menu Style Menu style 1-4
13-Backlight Normal
PowerSaving
14-IP Contacts All
Online
15-Registration Base1-4 System PIN
16-De-Registration System PIN
17-Select Base Base1-4
Auto Base
18-Default Confirm?
5-Base Settings
1-Ringer Type Ringer 1-5
2-Ringer On/Off Off
On
3-Ring Priority Handset 1-6
All
4-Dial Mode Tone
Pulse
5-System PIN Input Current PIN Input New PIN
6-Flash Time 100/250/600
7-My IP Status Offline
Online
SkypeMe
Away
Notavailable
DoNotDisturb
Invisible
8- Default Confirm?

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6-Function
1-Games 1-Snake Play
Setspeed
HighestScore
Help
2-Guess Number Start Game
Level
HighestScore
Help
2-Walkie Talkie Enable Input Group ID
Disable

17
Handset and Base Layouts
Key
symbol Key Name Usage
Left soft
key
(SKL)
It is used to view the menu and confirm the settings. It is also used to mute or un-mute the
microphone when talking or ring during incoming call. When playing games, it is used as
pause/play key
Right soft
key
(SKR)
It is used to view the name and return to the previous menu.
▲Up key It is used to view the content at the upper side. It is also used as a short key to enter Missed
Calls list.
▼Down
key It is used to view the content on the lower row. It is also used as a short key to enter Answered Calls list.
External
call key It is used to initiate an external call connection.
PC key It is used to initiate an IP call connection
Speaker
key It is used to activate or de-activate the hands-free speaker.
OFF key It is used to power on/off or to terminate the calls. When operating the unit, pressing this key
can return to standby mode.
R Flash key It is used as redial and flash key.
INT INT key It is used to initiate an intercom connection and pause or hold the external line.
* Asterisk
key It is used as an “Asterisk” digit and it also acts as a short key to switch DTMF and Pulse dial mode. It is also used to activate Message Waiting Service in standby mode.
# Hash key It is used as a “Hash” digit and it also acts as a short key to lock or unlock the keyboard. It is
also used to make an outgoing call pause.

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Page key
Charge LED
In-use / CID LED: Steady Flash: OFF-hook / Unread miss call;
LCD Display
LCD Icon Description
Icon Icon Name Description
Small
Icon
Signal icon Indicate that the handset is used within the operational range.
Key lock icon Indicate that the keypad is locked.
Line in use icon Indicate that the line is in use.
Alarm icon Indicate that alarm is set.
Ring icon Indicate that external ring volume is set to on.
Battery icon Indicate the battery level.
No ring icon Indicate that external ring volume is set to off.
No Line icon Indicate that the base doesn’t connect with PSTN.
Mute icon Indicate that the microphone or handset ringer is currently muted.

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Message waiting
icon Indicate that there is message waiting.
Skype
Icon
Online icon Indicate that the user is online.
Offline icon Indicate that the user is offline.
Away icon Indicate that the user is away.
Do Not disturb
icon Indicate that the user is busy.
Not Available icon Indicate that the user is in not available status.
Invisible icon Indicate that the user is in invisible status.
Skype me icon Indicate that the user is in Skype me status.
PC not available
icon Indicate the handset can not access the Skype successfully.
Conference icon It is used in IP phonebook to indicate that a Skype contact is invited to a Skype conference
call.
SkypeIn icon It is used in IP phonebook and IP call logs to indicate the type of Skype contact.
SkypeOut icon It is used in IP phonebook and IP call logs to indicate the type of Skype contact...
Large
Icon
Phone Book icon Indicate that there is phone book and it can be set.
Call Log icon Indicate that there is call log and it can be set.
Timer icon It is used to access timer settings.
Handset Settings
icon It is used to access handset settings.
Base Settings icon It is used to access base settings.
Function icon Indicate that there are other functions.
Using the Handset Telephone
Basic Operation
Power On/Off Operation
The handset is powered on by plugging the battery or long press key for 2 seconds when the handset is in power off state.
To power off the handset, long press key for 2 seconds.
Note: If the handset is put on the cradle, only key and are functional.
Selecting the Language
4different languages are available for selection for each handset. Proceed as follows to select a language:
zPress [SKL] button to enter the main menu.
zPress or key to select [Handset Settings].
zPress [SKL] button to enter [Handset Settings].
zPress or key to scroll through the menu until [Language] appears.
zPress [SKL] button to enter language selection.
zPress or key to select the required language.
zWhen English is selected, press [SKR] button to confirm without additional input language, or press [SKL] button
to add an additional input language, then press or key to select the additional language and press [SKL]
button to confirm.
zPress [SKL] button to confirm the selection when selecting other language except English.
Note: The following languages are available: English, EΛΛHNIKA，Бългapcки，Türкçe,

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Making Internal Calls
If more than one handset is registered on the base station, internal calls can be made free of charge.
zPress [INT] key.
zPress or key to select the required handset (1..6).
zPress key , or to carry out the conversation.
zPress key to end the call.
Note: 1.If the called handset is unregistered, and then the call will be ended directly.
2.During the conversation, you can use or key to adjust the speaking volume (5 levels).
Making Line External Calls (PSTN)
Post-dialing
zPress key or key and wait for a dialing tone.
zDial the telephone number and complete the call.
zPress key to end the call.
Pre-dialing:
zDial the telephone number (up to 24 digits).
zDelete any incorrect entries by pressing [SKR] button.
zPress or key. The number entered is dialed and a connection established.
zPress key to end the call.
Note: 1.If call barring is enabled and the dialed number matched with the barring conditions, it will prompt user that the call is
barred.
2. During the conversation, you can use or key to adjust the speaking volume (5 levels).
3.It will start counting when the call is connected, the call timer format is HH:MM:SS.
4. After the connection is established, user can view phone book by pressing [SKR] button.
Making IP External Call (Skype VOIP Call)
Make a SkypeOut Call
SkypeOut allows you to use your Internet connection to call ordinary telephone and mobile telephones worldwide.
There are two ways to make a SkypeOut call:
Direct dialing
zDial the number with format”00/011+country code + telephone number”.
zPress key to dial out the number.
zPress key to end the call.
Dialing from IP contracts list
zPress the key, the first entry in the IP contacts list appears, and then press or key to select the required
subscriber from the list. Alternatively, enter the first letter of the name required.
zPress the or key to dial out the selected SkypeOut number.
zPress key to end the call.
Make a Skype Call
Make sure that SkypeTM is installed and activated on your computer.
zPress the key, the first entry in the IP contacts list appears.
zPress ▲ or ▼to browse the contacts (online or all) or enter the first letter of the name required to select a Skype
contact.