Remote Access
You may access the answering system with the cordless handset or from any
tone-dial compatible telephone.
Cordless Handset
1. Press the FORMAT/ANSWERER button to access the answering system.
2. Use the corresponding handset keys just like you would use the base buttons
(see “Answering System Setup”). The button functions are located on the
handset above each number key. For example, to play messages:
• Press the FORMAT/ANSWERER button. The display shows ANSWERER
REMOTE.
• Press 2 (PLAY/STOP).
• When you are finished listening to your messages, press the
FORMAT/ANSWERER button again.
Screening Calls from the Handset
Use the handset to screen calls even when you can’t hear the answering system.
When the answering system picks up:
1. Press the FORMAT/ANSWERER button to access the answering system.
2. Listen as the caller leaves a message.
3. Press the TALK/END/CALL BACK button to speak to the person or press the
FORMAT/ANSWERER button to stop screening the call.
Memory Full
When answering system memory is full, the system answers after 10 rings, beeps
and waits for you to enter the 3-digit security code. If you don’t enter the security
code within 10 seconds, the phone hangs up.
You should erase some messages so the answering system can record new
messages.
NOTE: The unit also answers after the 10th ring if it is turned off. To access the
answering system, enter your 3-digit security code after you hear the beep.
Accessing the Answering System from Another
Location
You can access your answering system from any touch-tone phone by entering
your 3-digit security code after you hear the outgoing announcement.
1. Dial the telephone number to which the answering system is connected to.
2. Enter the security code after you hear the tone.
3. Follow the voice menu to use the answering system’s remote functions.
The remote feature lets you perform the following functions:
To Press this Button
Review message 1
Play back messages 2
Stop message playback 2
Erase message 0 (during message playback)
Skip message 3
Turn off/on answerer 4
Review voice menu options 7
TIP: You can bypass the outgoing announcement by pressing any numbered key
on the touch-tone pad while the announcement is playing. Then, you can enter
your security code to access the answering system.
Changing the Security Code
The default security code for accessing the answering system from another
location is 1 2 3. You must use the handset to change the security code. With the
phone OFF (not in TALK mode), follow these steps:
1. Press the FORMAT/ANSWERER button to display ANSWERER REMOTE.
2. Press the *EXIT button.
3. Enter the new 3-digit security code.
4. Press the *EXIT button again. The unit announces the new code, pauses, beeps,
and then announces the menu options again.
Belt Clip and Optional Headset
Attaching the Belt Clip
1. Insert the sides of the belt clip into the slots on each side of the handset.
2. Snap the belt clip into place.
Connecting an Optional Headset to the Handset
The handset can be used with an optional headset for hands free operation.
1. Connect the headset to the headset jack on the side of the handset The handset
receiver and microphone are disabled when the headset is connected.
2. Adjust the headset to rest comfortably on top of your head and over your ear.
Move the microphone to approximately two to three inches from your mouth.
3. Press the TALK/END/CALL BACK button to answer a call or make calls using
the headset.
4. To return to normal operation, unplug the headset from the jack.
Deleting a CID Record
1. Make sure the phone is OFF (not in talk mode).
2. When reviewing the most current record, press the DEL/CHAN button on the
handset. The display shows DELETE CALL ID?
3. Press the DEL/CHAN button again to confirm. The display shows DELETED.
Deleting All CID Records
1. Make sure the phone is OFF (not in talk mode).
2. Press the CALLER ID/VOL (- or +) button on the handset until a CID record
displays.
3. Press and hold DEL/CHAN on the handset. The display shows DELETE ALL?
4. Press DEL/CHAN again to erase all records. The display shows NO CALLS.
Storing CID Records in Memory
1. Make sure the phone is OFF (not in talk mode).
2. Press the CALLER ID/VOL (- or +) button on the handset until the desired CID
record is displayed.
3. Press the MEM button on the handset.
4. Press a number key (0-9) on the handset to store the CID information in that
memory location. You will hear a confirmation tone.
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and
you must confirm replacement by pressing the MEM button.
Storing a Redial Number
1. Make sure the phone is OFF (not in TALK mode).
2. Press the MEM button on the handset.
3. Press any number key (0-9) on the handset to store the phone number in that
memory location.
4. Press MEM again, and ENTER NAME shows on the display.
5. Use the handset touch-tone pad to enter the caller’s name (see step 4 in Storing
A Name and Number in Memory), and then press MEM again. ENTER TEL
NUMBR displays.
6. Press redial on the handset to display the redial number and name.
7. Press MEM again to confirm.
NOTE: If the redial number has more than 24 digits, the redial number cannot
be stored in memory.
To replace an old redial number stored in a memory location with a new redial
number:
1. Repeat steps 1 through 5, then press redial to display the new redial number
and name.
2. Press MEM again, and REPLACE MEMO? shows in the display.
NOTE: You must press the MEM button to confirm replacement.
Dialing a CID Number
1. Make sure the phone is OFF (not in TALK mode).
2. Use the CALLER ID/VOL (- or +) buttons on the handset to display the desired
CID record.
3. Press the TALK/END/CALL BACK button on the handset to automatically dial the
phone number in the record.
Changing the Number Format
The FORMAT/ANSWERER button lets you change the format of a telephone
number. Available formats are as follows.
7-digit 7-digit telephone number.
10-digit 3-digit area code + 7-digit telephone number.
11-digit long distance code “1” + 3-digit area code + 7-digit telephone number.
1. Make sure the phone is OFF (not in TALK mode).
2. Use the CALLER ID/VOL (- or +) buttons on the handset to scroll to the number
you want to call back.
3. If the number does not dial, press the FORMAT/ANSWERER button on the
handset to select another format.
4. Press TALK/END/CALL BACK to dial the number.
5. Repeat step 3, if necessary, until the correct number format is selected and the
call is completed.
Memory
Store up to ten 24-digit numbers in memory for quick dialing. This memory feature is
in addition to the 40 Caller ID records that can be stored in memory.
Storing a Name and Number in Memory
1. Press the MEM button on the handset.
2. Press the desired memory location button (0 through 9 keys). If the memory
location is occupied, the memory location and stored name and number
appear on the screen. If the memory location is empty, EMPTY appears in the
display.
3. Press the MEM button again. The display shows ENTER NAME.
4. Use the handset touch-tone pad to enter a name (up to 15 characters). More
than one letter is stored in each of the number keys. For example, to enter Bill
Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for the
letter I. Press the 5 key 3 times for the letter L, then press the 5 key 3 times for
the second letter L, and press the 1 key to insert a space between the first and
last name. Press the 7 key 4 times for the letter S; press the 6 key once for the
letter M; press the 4 key 3 times for the letter I; press the 8 key for the letter T;
press the 4 key twice for the letter H.
NOTE: If you make a mistake press the DEL/CHAN button to backspace and
erase the wrong character(s) or number(s).
5. Press the MEM button again to save your selection. The display shows ENTER
TEL NUMBR.
6. Use the handset touch-tone pad to enter the area code followed by the
telephone number (up to 24 digits, including pauses) and press the MEM
button again to save your selection. The unit beeps to confirm.
7. To enter another name and number in a different memory location, return to
step 1 and repeat the process.
Changing a Stored Number
Use the Storing A Number In Memory procedure to change a stored number and
replace the old phone number with a new phone number.
When REPLACE MEMO? shows in the display, you must press the MEM button on
the handset to confirm replacement.
Dialing a Stored Number
1. Make sure the phone is ON by pressing the TALK/END/CALL BACK button on
the handset.
2. Press the MEM button on the handset.
3. Press the number key (0-9) for the desired memory location. The stored phone
number dials automatically.
OR
1. Make sure the phone is OFF (not in TALK mode).
2. Press the MEM button on the handset.
3. Press the memory location for the phone number you want to dial, or use the
CALLER ID/VOL (- or +) button on the handset to scroll to the desired number.
4. Press TALK/END/CALL BACK on the handset. The number dials automatically.
Chain Dialing from Memory
Use this feature to make calls which require a sequence of numbers, for example,
when you use a calling card to dial a frequently called long distance number.
Chain dialing lets you dial number sequences from memory with a few button
presses. The following example shows you how to use chain dialing to make a call
through a long distance service:
The Number For Memory Location
Long distance access number 7
Authorization code 8
Frequently called long distance number 9
1. Make sure the phone is ON by pressing the TALK/END/CALL BACK button on
the handset.
2. Press the MEM button and then press 7.
3. When you hear the access tone, press MEM again, and then press 8.
4. At the next access tone, press MEM and then 9.
TIP: Wait for the access tones before pressing the MEM button, or your call
might not go through.
Inserting a Pause in the Dialing Sequence
Press the # pause button on the handset to insert a delay in the dialing sequence
of a stored telephone number. A pause is needed to wait for a dial tone (for
example after you dial 9 for an outside line, or to wait for a computer access tone).
Each pause counts as 1 digit in the dialing sequence.
Reviewing and Deleting Stored Numbers
1. Make sure the phone is OFF (not in TALK mode).
2. Press the MEM button on the handset.
3. Use the CALLER ID/VOL (- or +) button on the handset to scroll to the desired
memory location, or use the touch-tone pad to enter the desired memory
location.
4. If you want to delete the information, press the DEL/CHAN button on the
handset while the entry displays. The display shows DELETE?
5. Press DEL/CHAN again to confirm. The display shows DELETED.
Advanced Features
Channel Button
While talking on the phone, you might need to manually change the channel in
order to reduce static caused by appliances, such as baby monitors, garage door
openers, microwave ovens, or other cordless phones. Press and release the DEL/
CHAN button to move to the next clear channel.
Handset Sound Signals
Signal Meaning
A long warbling tone (with ringer on) Signals an incoming call
Three short beeps (several times) Page signal
Single beep every 7 seconds Low battery warning
Display Messages
The following messages shows the status of the phone, provides Caller ID
information, or helps you set up and use your phone.
ERROR Caller information is interrupted during
transmission, or the phone is excessively noisy.
ENTER TEL NUMBR Prompt telling you to enter a telephone number in
one of the 10 memory locations.
ENTER NAME Prompt telling you to enter the name for one of the
10 memory locations.
DELETE ALL? Prompt asking if you want to erase all
Caller ID records.
DELETE CALL ID? Prompt asking if you want to erase a
Caller ID record.
DELETED Prompt confirming the Caller ID record is erased.
END OF LIST Indicates that there is no additional information in
Caller ID memory.
NEW Indicates call or calls have not been reviewed.
UNKNOWN NAME/ The incoming call is from an area not serviced by
CALLER/NUMBER Caller ID or the CID information was not sent.
PAGING FROM BASE Indicates the page button on the base is pressed.
BLOCKED CALL The caller’s number is blocked from transmission.
BLOCKED NAME The caller’s name is blocked from transmission.
INCOMPLETE DATA CID information is interrupted during transmission,
or the phone line is
excessively noisy.
LINE IN USE Indicates the telephone line is in use.
SEARCHING Indicates the handset is searching for the base.
OUT OF RANGE Indicates the handset is too far away from the base.
Move closer to the base.
LONG DISTANCE Indicates the CID record is a long distance number.
LOW BATTERY Indicates the battery needs to be charged.
REPT Repeat call message. Indicates that a new call from
the same number was received more than once.
NO DATA No Caller ID information was received with the call.
EMPTY Indicates a memory location is vacant.
NO CALLS Indicates no calls have been received.
CALL WAITING Indicates a call is waiting on the line.
ANSWERER Indicates the answering system is being
REMOTE accessed remotely.
Answering System Display Messages
The following messages show the status of the answering system or help you set
up and use the system.
0-59 Indicates the total number of messages.
CL (blinking) The voice time/day stamp needs to be set.
- - Answering system is turned off.
An (blinking) The system is answering a call.
F (blinking) Answering system memory is full.
Six bars (blinking) The system is recording a memo or an announcement.
LA (Line Access) External line remote answering system.
Troubleshooting Tips
Cordless Phone Solutions
No dial tone
• Check or repeat installation steps:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base and the
wall jack.
• Connect another phone to the same wall jack; if it doesn’t work, the problem
might be your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (16 hours).
• Make sure the battery pack (in the handset) is properly installed.
• The handset should beep when you press the TALK/END/CALL BACK button,
and the charge/in use indicator on the base should be lit when the handset
rests in the cradle. If not, the battery may need to be charged.
• Place the handset in the base for at least 20 seconds to reset the unit.
Handset does not ring
• Make sure the RINGER switch on the handset is turned to ON.
• The handset may be out of range of the base. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging some
phones.
• Check for dial tone.
You experience static, noise, or fading in and out
• Change channels.
• The handset may be out of range of the base. Move closer to the base.
• Relocate the base. Make sure the base is not plugged into an outlet with
another household appliance.
• Charge the battery.
Unit beeps
• Place handset in base for 20 seconds; if it still beeps, charge battery for 16
hours.
• Clean charging contacts on handset and base with a soft cloth or an eraser.
• See solutions for “No dial tone.”
• Replace battery.
Memory Dialing doesn’t work
• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence?
Caller ID Solutions
No Display
• Charge the battery (for 16 hours). Or replace the battery.
• Make sure that the unit is connected to a non-switched electrical outlet.
Disconnect the power converter from the outlet and plug it in again.
• You must be subscribed to the standard Name/Number Caller ID service from
your local telephone company to receive CID information.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the first ring. This message indicates
either the presence of noises on the line, or that an invalid message has been
sent from the telephone company.
Answering System Solutions
Can’t hear messages, beep, etc.
• Adjust speaker volume.
Time/Day setting stuck at 12 a.m Mon.
• Set the time clock.
Answers on 10th ring
• Make sure answering system is turned on.
• Answering system memory may be full. Erase some messages.
Incoming messages are incomplete
• An extension phone may have been lifted as a message is received.
• Answering system memory is full. Erase some messages.
• You may have accidently pressed the PLAY/STOP button during playback and
stopped the message.
Won’t respond to remote commands
• You must use a tone-dial phone. This phone does not support pulse (rotary)
dialing.
• Make sure to enter the correct security code.
• Did unit hang up? If you take no action for a period of time, it automatically
hangs up.
General Product Care
To keep your telephone working and looking good, follow these guidelines:
• Avoid putting the phone near heating appliances and devices that generate
electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping the unit and other rough treatment.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this will
damage the finish.
• Retain the original packaging in case you need to ship the phone at a later date.
• Periodically clean the charge contacts on the handset and base with a soft cloth.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You’re too close to appliances such as microwaves, stoves,
computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
• Microwave oven is using the same frequency.
Service
If trouble is experienced with this equipment, for repair or warranty
information, please contact customer service at 1-800-448-0329. If the
equipment is causing harm to the telephone network, the telephone company
may request that you disconnect the equipment until the problem is resolved.
This product may be serviced only by the manufacturer or its authorized
service agents. Changes or modifications not expressly approved by
ATLINKS USA, Inc. could void the user’s authority to operate this product. For
instructions on how to obtain service, refer to the warranty included in this
guide or call customer service at 1-800-448-0329.
Or refer inquiries to:
ATLINKS USA, Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to the booklet for future reference or jot down the
date this product was purchased or received as a gift. This information will be
valuable if service should be required during the warranty period.
Purchase date _________________________________________________________
Name of store ________________________________________________________
NOTE: The RBRC seal on the battery used in your
ATLINKS USA, Inc. product indicates that we are
participating in a program to collect and recycle Nickel
Cadmium batteries throughout the United States.
Please call 1-800-8-BATTERY for information or contact
your local recycling center.
Accessory Information
To place order, have your Visa, MasterCard, or Discover Card ready
and call toll-free 1-800-338-0376.
A shipping and handling fee will be charged upon ordering.
We are required by law to collect appropriate sales tax for each individual state, country,
and locality to which the merchandise is being sent.
Items are subject to availability.
DESCRIPTION MODEL NO.
Headset 5-2425
Handset Replacement Battery 5-2548
AC Power adaptor 5-2512
Belt Clip 5-2673
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from
date of shipment to the rental firm, whichever comes first.)
What we will do:
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is
under warranty for the remainder of the original product’s warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were originally provided
with the product. We recommend using the original carton and packing materials.
• ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
that the product is within the warranty period, must be presented to obtain warranty
service.” For rental firms, proof of first rental is also required. Also print your name
and address and a description of the defect. Send via standard UPS or its equivalent
to:
ATLINKS USA, Inc.
c/o Thomson
11721 B Alameda Ave.
Socorro, Texas 79927
• Pay any charges billed to you by the Exchange Center for service not covered by the
warranty.
• Insure your shipment for loss or damage. ATLINKS accepts no liability in case of
damage or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides information regarding
operating instructions and user controls. Any additional information, should be
obtained from your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed with your unit. It
will make it easier to contact you should it ever be necessary. The return of the card
is not required for warranty coverage.
Limitation of Warranty:
• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS
PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION
GIVEN BY ATLINKS USA, INC., ITS AGENTS, OR EMPLOYEES SHALL CREATE A
GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.
• REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
EXCLUSIVE REMEDY OF THE CONSUMER. ATLINKS USA, INC. SHALL NOT BE
LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM
THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS
OR IMPLIED WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES
AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF
INDIANA. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON
THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH
ABOVE.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts so the above
limitations or exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have other rights
that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
Changing the Battery
CAUTION: To reduce the risk of fire or personal injury, use only the
battery 5-2548 that is compatible with this unit.
1. Make sure the telephone is OFF (not in TALK mode) before you replace battery.
2. Remove the battery compartment cover.
3. Disconnect the cord attached to the battery pack from the jack inside the battery
compartment and remove the battery pack from the handset.
4. Reconnect the battery pack and insert it in the
battery compartment.
5. Put the battery compartment cover back on.
6. Place handset in the base or handset charge cradle to charge. If you don’t
charge the handset battery properly (for 16 hours) when you first set up the
phone and/or when you install a new battery pack, the battery’s long-term
performance is compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this
type, toxic materials could be released which can cause injury.
• To reduce the risk of fire or personal injury, use only the battery listed in the
User’s Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
