Gecko in.xe User manual

in.xeTM
innovative spa pack platform
Versatile
Easy to install
Watertight
TechBook
Gecko Alliance
450 des Canetons, Quebec City (Qc), G2E 5W6 Canada, 1.800.78.GECKO
9225 Stellar Court, Corona, CA 92883 USA, 951.667.2000
www.geckoalliance.com Printed in Canada 09-2013
9919-100760-C
Rev. 09-2013
© Groupe Gecko Alliance Inc., 2013
All trademarks or registered trademarks
are the property of their respective owners.

in.xe TechBook
11
Table of contents
Warnings ............................................................................................................................................................... 2
Introduction ......................................................................................................................................................... 3
Features ................................................................................................................................................................. 4
Overview .............................................................................................................................................................. 5
in.xe dimensions: ................................................................................................................................................ 5
in.k200 dimensions: ........................................................................................................................................... 6
in.xe installation
- Floor installation procedure ................................................................................................................ 6
- Wall installation procedure .................................................................................................................. 7
in.k200 installation & connections
- Installing the in.k200 ............................................................................................................................. 8
- Connecting the main keypad to the in.xe spa pack .......................................................................... 8
in.xe connections
- Electrical wiring for North American model of the in.xe .................................................................. 9
- Electrical wiring for North American or CE model of the in.xe ........................................................ 9
- Heater connections ............................................................................................................................. 11
in.k200 keypad overview
- Function description .......................................................................................................................... 28
- Instructions .......................................................................................................................................... 28
- Typical settings .................................................................................................................................... 30
in.xe error codes
- in.xe error codes summary ................................................................................................................. 31
- Hr error message / step-by-step ....................................................................................................... 32
- Prr error message / step-by-step ....................................................................................................... 32
- HL error message / flow chart & step-by-step ................................................................................. 33
- FLO & UPL error message / flow chart & step-by-step ................................................................... 35
- OH error message / flow chart & step-by-step ............................................................................... 37
Troubleshooting
- Pump 1 doesn't work / flow chart & step-by-step ........................................................................... 38
- Pump 2 or blower doesn't work / flow chart & step-by-step ....................................................... 40
- Circulation pump doesn't work / flow chart & step-by-step ......................................................... 42
- Ozonator doesn't work / flow chart & step-by-step ....................................................................... 43
- Nothing seems to work / flow chart & step-by-step ....................................................................... 44
- Spa not heating / flow chart & step-by-step .................................................................................... 45
- Keypad doesn't seem to work step-by-step ................................................................................... 46
GFCI trips ............................................................................................................................................................ 47
Step-by-step field replacement procedure .................................................................................................. 48
How to replace the heater ................................................................................................................................ 51
Specifications ..................................................................................................................................................... 53

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in.xe TechBook
WARNINGS:
Before installing or connecting the unit, please read the following.
* FOR UNITS FOR USE IN OTHER THAN SINGLE-FAMILY DWELLINGS, A CLEARLY LABELED
EMERGENCY SWITCH SHALL BE PROVIDED AS PART OF THE INSTALLATION. THE SWITCH SHALL
BE READILY ACCESSIBLE TO THE OCCUPANTS AND SHALL BE INSTALLED AT LEAST 5' (1.52 M) AWAY,
ADJACENT TO, AND WITHIN SIGHT OF THE UNIT.
* ANY DAMAGED CABLE MUST BE IMMEDIATELY REPLACED.
* TURN POWER OFF BEFORE SERVICING OR MODIFYING ANY CABLE CONNECTIONS IN THIS UNIT.
* TO PREVENT ELECTRIC SHOCK HAZARD AND/OR WATER DAMAGE TO THIS CONTROL, ALL
UNUSED RECEPTACLES MUST HAVE A DUMMY PLUG.
* THIS CONTROLLER MUST NOT BE INSTALLED IN PROXIMITY OF HIGHLY FLAMMABLE MATERIALS.
* LOW VOLTAGE OR IMPROPER WIRING MAY CAUSE DAMAGE TO THIS CONTROL SYSTEM. READ
AND FOLLOW ALL WIRING INSTRUCTIONS WHEN CONNECTING TO POWER SUPPLY.
* THIS PACK CONTAINS NO SERVICEABLE PARTS. CONTACT AN AUTHORIZED SERVICE CENTER FOR
SERVICE.
* ALL CONNECTIONS MUST BE MADE BY A QUALIFIED ELECTRICIAN IN ACCORDANCE WITH THE
NATIONAL ELECTRICAL CODE AND ANY STATE, PROVINCE OR LOCAL ELECTRICAL CODE IN
EFFECT AT THE TIME OF THE INSTALLATION.
Aeware®, Gecko®, and their respective logos are Registered Trademarks of Gecko Alliance Group.
in.xe™, in.access™, in.touch™, in.k200™, in.flo™, in.put™, in.seal™, in.link™, in.t.cip™, in.stik™, heat.wav™
and their respective logos are Trademarks of Gecko Alliance Group.
All other product or company names that may be mentioned in this publication are tradenames,
trademarks or registered trademarks of their respective owners.
Warnings

in.xe TechBook
3
Introduction
in.xe
Entry-level spa system
Congratulations! You have purchased one of the finest
entry-level spa packs available.
To install, use and enjoy your in.xe spa system take
the time to carefully read these instructions.
The in.xe has been designed for these typical spa
configurations:
• Single pump system
• Dual pump system
• Pump & blower system
• Dual pump & blower system
The in.xe can be wall-mounted or installed on its
mounting base and comes with an integrated heat.wav
water heater.

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in.xe TechBook
The in.put was designed to ease wire insertion
(up to # 4 AWG) and connections. Tighter input
connection reduces heat generated for increased
component lifetime.
in.put
input terminal block
The in.seal provides an extra level of protection
against water infiltration. Connectors and
power box are designed to be watertight so no
water can be in direct contact with electrical
components (IPX-5).
in.seal
watertight protection
A heater safety system located on the heat.wav
heater with an all-electronic dry-fire protection.
in.flo
dry-fire protection
in.t.cip is an intelligent water temperature refresh
algorithm that calculates optimal time to start
pumps and get water temperature readings.
in.t.cip continuously readjusts the heater start time.
in.t.cip
water temperature algorithm
Features
The in.xe system boasts a long list of technical features. Each of them contributes to bringing the most advanced
solutions available to in.xe equipped spa owners:
Electronic components are placed into separate
and inaccessible compartments. Only serviceable
parts are made accessible to service technicians.
in.axess
board access prevention
First ever UL approved kinetic heating protection
manages water temp increase generated by pump
heat dissipation. Hardware protection shuts all
accessories off if it senses water overheating.
in.kin
kinetic heat monitoring
The in.stik is a pen drive with an in.link
connector very similar to a USB memory stick.
It connects to the spa pack and contains data
to program or configure its system. The system
executes the data upload automatically.
in.stik
automated software upload
in.link cables are output and input plugs and
connectors that come with colored and tagged
polarizers. Totally waterproof, they are designed
to be easily configured and to ensure that all
cables of equipment used to make a spa or hot
tub work properly are well connected at their
intended connection port, eliminating any risk of
miswiring.
in.link
ingenious plugs and connectors

in.xe TechBook
5
Overview
in.xe dimensions:
Transformer fuse
Main power
entry connection
Main power
cable input entry
Mounting feet
Installation brackets
Door to access
power input
connectors
and fuses
Light 12 V AC
connector (1 A max)
2 connectors for
outputs controlled by
independent relays (for
ozonator, CP, light, blower
or any other accessories)
(120/240 V 5 A).
*Only one output is available on
IN.XE-3
Connector for direct
120/240 V 5 A output
(for audio or accessories)
Main keypad connector
Accessory fuse Pump 2 fuse Pump 1 fuse
Communication
connector (in.stik)
Bonding lug
Access to heater
connections
heat.wav heater
Note: No connectors should remain unplugged. Use blank plugs to fill unused connectors.
* Pump 2
connector
Pump 1
connector
* Only available on IN.XE-5
Front view Side view
10.8"
(275.6 mm)
4.2"
(106.7 mm)
1.2"
(30.5mm)
Ø.25"
(6 mm)
4x
3.9"
(98.3 mm)
6"
(152 mm) 3" (76 mm) 8.3" (210 mm)
5.37"
(136.4 mm)
11.75"
(298.5 mm)
2.75"
(69.9mm)
4.5"
(114.3 mm)
Bottom view Rear view
17.38"
(441.5 mm)
5.51"
(140 mm)
19.32"
(490.7 mm)
5.69"
(144.5mm)
Ø.25"
(6 mm)
11.0"
(279.4 mm)

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in.xe TechBook
The following material
is recommended:
4- # 10 screws of
appropriate length with
round, truss or pan
head.
4- washers .5” OD x
.0625” thickness (12 mm
OD x
1.5 mm)
Select the most appropria-
te location on the floor for
spa pack and firmly attach
guide plate to wooden
base with 2 screws backed
by 2 washers.
in.k200 dimensions:
2"
(51 mm)
4.75"
(120 mm)
1.7"
(43 mm)
Features:
LED display
4 Keys
8 light indicators
in.link connector
Mechanical Specs:
Weight: 0.9 lb (0.41 kg)
Dimensions (W x H x D):
Front panel: 4.75" x 2" x 1.7"
(120 mm x 51 mm x 43 mm)
Soft gasket
Approvals: UV resistance (ASMTD4329)
UL, CSA, TUV and CE
Now firmly attach unit to
wooden base by using
the remaining 2 screws
backed by 2 washers to
attach the front of the feet.
Note: The spa pack must
be installed at least
4" (52 mm) above
potential flood level.
If floor is on ground level,
pack should be raised at
least 4" (52 mm).
Important!
Please note that
countersunk screws
should not be used as
they can damage the
power box support.
Slide back side of the
unit's feet into the guide
plate. It should easily slide
into place.
Floor installation procedure
in.xe installation
4"
Warning!
Beware the application of some products
commonly used against corrosion (such as WD-40
family products) as they could damage the power
box, due to a negative chemical reaction between
some industrial oils and its plastic enclosure. Any
other materials which may come in contact with
the enclosure must be carefully evaluated under
end use conditions for compatibility.

in.xe TechBook
7
Wall installation procedure
Firmly attach lower
mounting holes on each
side of the pack with
the 2 remaining screws
and 2 washers.
The following material is
recommended:
4- # 10 screws of
appropriate length with
round, truss or pan
head.
4- washers .5" OD x
.0625” thickness (12 mm
OD x
1.5 mm)
Use two 2 standard 2x4
or 2x6 wall studs, spaced
on 16-inch centers to affix
the spa pack.
In the case of a flat
wooden surface: select
the most appropriate
location on wall for
the spa pack. A 4" (52
mm) square cut-out will
be needed to allow
the transformer to fit
through it.
Firmly attach, one at a
time, upper mounting
holes on each side of the
spa pack with 2 screws
backed by 2 washers.
Note: Make sure these
2 screws and 2 washers
are installed. They will
make the pack stable
when input, outputs and
accessory connectors will
be inserted in their ports.

8
in.xe TechBook
Installing the in.k200
The keypad should be installed directly onto the spa (or very close to it) so that it is easily accessible to the user.
• To install the in.k200, drill two 1” (25 mm) diameter holes at 2.625” (67 mm) from center to center as illustrated.
• Cut out the material between the two holes (see illustration).
• Clean the installation surface and peel the adhesive backing from the keypad.
• Insert keypad and align it correctly, then ensure it is properly glued by gently pressing evenly on the entire surface.
If the keypad is equipped with an optional holder plate, remove the two wing nuts from the back of the keypad and
remove the mounting bracket.
Insert the keypad into the opening you have cut out. Put the mounting bracket and the wing nuts back on their
respective bolts and fix the keypad securely in place (see illustration below).
Note: It is the installer’s responsibility to ensure that no obstructions (cables, piping, etc.) are present below the deck
at the drill hole location.
Note: If the installation location is not perfectly even (e.g. wood surface), make a silicone joint between the
installation surface and the back of the unit to ensure a proper seal around it.
∅ 1"
(25 mm)
Gasket with adhesive
2.625"
67 mm
∅ 1"
(25 mm)
∅ 1"
(25 mm)
1" (25 mm)
dia. drill
1"
(25 mm)
3.625"
92 mm
Connecting the main keypad to the in.xe spa pack
The in.k200 comes with a 10' (3.048 m) cable and an in.link connector.
To connect the in.k200, first remove the in.xe cover (6 screws), then insert the in.link connector into the appropriate
keypad connector (as illustrated.) Route the cable through one of the molded strain relief channels on the bottom
right side of the spa pack (as illustrated.) Don’t forget to replace the cover and all 6 screws (do not over tighten
cover screws.)
Note: always shut power down before connecting an accessory to the in.xe.
in.k200 installation & connections
in.k200
Connect the main keypad
in.k200 as indicated here.

in.xe TechBook
9
Electrical wiring for North American model of the in.xe
Electrical wiring for North American or CE model of the in.xe
Main electrical box GFCI panel
Warning!
For units for use in other than single-family
dwellings, a clearly labeled emergency switch shall
be provided as part of the installation. The switch
shall be readily accessible to the occupants and
shall be installed at least 5' (1.52 m) away, adjacent
to, and within sight of the unit.
-----
This product must always be connected to a circuit
protected by a ground fault interrupter.
Proper wiring of the electrical service box, GFCI
and in.xe terminal block is essential!
Check your electrical code for local regulations.
Only copper wire should be used, never
aluminum.
-----
Disposal of the product
The appliance (or the product) must be
disposed of separately in accordance with
the local waste disposal legislation in force.
To install the wiring for the in.xe spa control, you'll need
a Phillips screwdriver and a flat screwdriver.
Loosen the 2 screws of the spa pack door and open it.
Remove 5.5" (142 mm) of cable insulation.
Strip away 1" (25 mm) of each wire insulation.
Pull the cable through the cutout of the box
and secure it with a strain relief (1" NPT strain relief;
hole diameter: 1.335").
(For CE use an IEC certified plastic bushing that will
maintain the IPX5 rating.)
Make sure that only the uncut sheathing is clamped
at this opening.
Push the color-coded wires into the terminals as
indicated on the sticker and use the flat screwdriver
to tighten the screws on the terminals.
After making sure wire connections are secure, push
them back into the box and close the door. Tighten
the 2 screws of the spa pack door.
Connect the bonding conductor to the bonding lug on
the front of the in.xe spa pack (a grounded electrode
conductor shall be used to connect the equipment
grounding conductors).
in.xe connections
bonding lug

10
in.xe TechBook
For 240 V (4 wires)
Correct wiring of the
electrical service box,
GFCI, and pack terminal
block is essential.
Call an electrician
if necessary.
in.xe.ce 230 V
or 230/400 V
Correct wiring of the
electrical service box,
RCD, and pack terminal
block is essential!
Call an electrician
if necessary.
For 120 V (*3 wires)
*If connected to a 3
wire system, no 240 V
component will work.
Refer to "Connections
for 120 V heater" section
of this manual.
Electrical wiring North American model in.xe
Electrical wiring European model in.xe.ce
Single-phase Dual-phase
Warning!
in.xe.ce models must
always be connected
to a circuit protected
by a Residual-Current
Device (RCD) having
a rated operating
residual-current not
exceeding 30 mA.

in.xe TechBook
11
Heater connections
heat.wav heater
in.xe comes with a high performance heat.wav heater.
With no pressure switch, it features in.flo integrated
dry-fire protection.
A watertight panel protects the heater and probe
connectors. Removing the panel gives access to in.flo
dry-fire protection and hi-limit/regulation probe
connectors, line 1, line 2 and ground power input cables
connection ports.
The heat.wav heater is factory configured 240 V /4 kW
(or 2 kW), but it can be converted to a dedicated
120 V / 1 kW by simply switching a cable connection
port. Option available on North American models only.
heat.wav specification summary:
• Supports 120 V or 240 V
• Protected by external breaker (not fused)*
• Incoloy® or Titanium (optional) heater element
for greater protection against corrosion.
*Note: European models are 230 or 240 V and are fuse protected
GroundNL1
L2 GroundL1
Connections for 120 V
heater (1 kW)
Connections for 230/240 V
heater (4 kW or 2 kW)

12
in.xe TechBook
in.link connectors
The in.xe features in.link connectors with colored
and tagged polarizers. This new plug and connector
technology has been specifically designed for easy and
safe assembly. The tags are interchangeable depending
on the output; the polarizers are designed to avoid
misconnections.
In.link connectors are easily and conveniently accessible
from the front of the pack offering a wide range of
possible connection configurations. In.link connectors
come in 3 sizes (HC, LC and low voltage) for all types of
inputs and output devices.
High Current
Integrated latch
Low Current
Low voltage
Colored & tagged
polarizers
Latch snap & strain
relief
A latch mechanism is
provided to maintain male
and female connectors
together. The tab provided
on the male part gives
the operator an audible
and tactile feedback at
the insertion of the cable
in the female part. Once
the latch is engaged, it will
prevent both parts from
separating unintentionally
by vibration or shock.
To unplug the male
connector, a gentle press
on the tab will allow the
release of the locking
mecha-nism to separate
both parts.
Watertight design
UL & CE
The female connector
comes with a built-in
seal ensuring a watertight
connection assembly
sealed from moisture and
water ingress. This sealing
is intended to be suitable
for the North American
and European standards
and the demanding
spa environment.

in.xe TechBook
13
In.link output connectors:
High-Current - HC connectors:
Output Typical Device
Out 1 Pump 1
Out 2 Pump 2*
Low-Current - LC connectors (relay controlled):
Output Typical Device
Out 3 Blower*
Out 4 Ozonator
Out 5 Audio/video (direct to line)
Low-Voltage - LV connectors:
Output Typical Device
C Main keypad
CO Comm. Connector (in.stik, in.watch)
L1 Light
Female connector on spa pack
LCHC
6
5
4
3
2
1
6
5
4
3
2
1
* Pump 2
connector
Pump 1
connector * Blower connector Ozonator connector
Direct
connector
Keypad
connector
Communication
connector
Light
connector
Connector map
* Only available on IN.XE-5. IN.XE-3 has pump 1, ozonator
and direct connectors.

14
in.xe TechBook
Gecko P/N Description Typical use Cable Length
600DB0821 Cable in.link HC 2S
15A 240 V 8' dual-output loads up to 15 FLA (pump dual speed) 14/4 96"
600DB0967 Cable in.link HC 2S
15A 240 V 8' T CE dual-output loads up to 15 FLA (pump dual speed) for Europe 14/4 96"
600DB0833 Cable in.link HC 1S
15A 240 V 8' single-output loads up to 15 FLA (pump single speed) 14/3 96"
600DB0901 Cable in.link HC 1S
15A 240 V 8' T CE single-output loads up to 15 FLA (pump single speed) for Europe 14/3 96"
600DB0721 Cable in.link LC 1S
5A 240 V 4' single output loads up to 5 FLA (ozone, blower, circ. pump, DC supply, etc.) 18/3 48"
600DB1259 Cable in.link LC 1S
5A 240 V 8' T CE
single output loads up to 5 FLA (ozone, blower, circ. pump, DC supply, etc.)
for Europe 18/3 96"
600DB0754 Cable in.link LC 1S
5A 120 V 4' single output loads up to 5 FLA (ozone, circ. pump, DC supply, etc.) 18/3 48"
9920-401022 Cable in.link LV
Light 12 V AC 12' light 12 V AC 24/4 144"
High Current Low Current
Assembly 240 V cable kit in.link for in.xe
Assembly 120 and 240 V cable kit in.link for in.xe
Gecko P/N Description Typical use
9917-100894 Keying cable LC - BL - blue LC Keying
for Blower cable
9917-100898 Keying cable LC - O3 - gray
LC Keying
for Ozonator
cable
9917-100887 Keying cable HC - P2 - violet HC Keying
for Pump 2 cable
9917-100888 Keying cable HC - P1 - orange HC Keying
for Pump 1 cable

in.xe TechBook
15
Gecko P/N Description Typical use Cable Length
9920-401239 Cable in.link HC 2S
15A 120 V 8' dual-output loads up to 15 FLA (pump dual speed) 14/4 96"
600DB0857 Cable in.link HC 1S
15A 120 V 8' single-output loads up to 15 FLA (pump single speed) 14/3 96"
600DB0754 Cable in.link LC 1S
5A 120 V 4' single output loads up to 5 FLA (ozone, circ. pump, DC supply, etc.) 18/3 48"
9920-401022 Cable in.link LV
Light 12 V AC 12' light 12 V AC 24/4 144"
Assembly 120 V cable kit in.link for in.xe (continuation)
High Current Low Current

16
in.xe TechBook
Lamp test
All the segments and LEDs
are lighting up
Software revision
Revision of the software
Low level selection
Low level selected from
low level menu
Software number
Software part number
8.8.8
Boot up display sequence (Each parameter is displayed for 2 seconds)
Valuable Tips
Make sure that all valves are open in the spa plumbing
and that you have good water flow circulating from the
primary pump into the heater.
Important: a minimum flow rate of 18 GPM is required.
Technical information
There is no mechanical switch in the in.xe heater. Instead
in.xe systems have integrated in.flo technology. The in.flo
is an all electronic dry-fire protection device built-in
in.xe's heater.
At power up, in.flo performs a flow check through
the following process:
Pump 1 starts for 2 minutes The display will show "_ _ "
during the check flow process. After 2 minutes the system
validates proper water flow.
In case of failure, the system tries again.
The water temperature is shown on the keypad display.
Once the water has reached the set point value plus
0.8 ˚F the heater is turned off.

in.xe TechBook
17
Make sure all accessories
are linked to the bonding
connector and connected
to pack.
Turn on the breaker.
It's important to specify
the current rating of the
GFCI used to ensure
safe and efficient current
management (and no
GFCI trippings).
Press and hold Light
button until you access
the breaker setting menu.
Number of Phase
selection
UL Menu not available
CE 1 or 2
UL Swim 1 or 2
CE Swim 1, 2 or 3
The values displayed by
the system correspond
to 0.8 of the maximum
amperage capacity of the
GFCI.
Use the Up/Down button
to select the desired value.
The value can typically be
modified from 10 to 48 for
UL version, and 10 to 40 A
for CE version.
Then press Light button to
set breaker rating.
This table shows typical
settings of Br for GFCI.
Select the one that
matches your breaker.
GFCI Br
60 A 48 A
50 A 40 A
40 A 32 A
30 A 24 A
20 A 16 A
Note: Every OEM has its own
preset configurations.
98

18
in.xe TechBook
Shut electrical power off.
Turn power on.
At power-up the in.xe
system will upload all the
different configurations set
into the in.stik memory.
The in.xe will then
enter the low-level
configuration menu.
The keypad display will
show L xx where "xx"
represents the previous
configuration number
registered in the system.
Use the Up/Down key
to choose the new
desired low level
configuration number.
Press the Prog. key to
confirm the selected
configuration (consult
the configuration
selection chart section in
this manual).
If the Prog. key is not
pressed within 25
seconds, the unit will
exit this menu without
changing any settings.
Note: If the keypad in use
does not have the Prog.
key, use Light key instead.
If at power-up of the
system your keypad
display shows
the following message:
"L _ _ ", it means that all
low level configurations
have been downloaded,
but no configuration
number has been chosen.
Programming the in.xe
using the in.stik
This feature is very useful
on production lines to
configure packs and in the
field for service purposes,
like software updates.
Follow these simple
steps to upload new
predetermined low level
program configurations
into the spa pack.
Insert the in.stik in
the communication
connector (see fig. above).

in.xe TechBook
19
Programming the in.xe
using the keypad
Although every in.xe
spa pack is factory set,
in certain cases when
servicing or replacing a
new unit in the field, it
may be necessary to set
a new predetermined
low level program
configuration into
the spa pack.
Follow these simple steps
to re-enter the low level
programming menu using
the keypad:
Press and hold the Pump 1
key for 30 seconds.
98
Use the Up/Down key to
choose the new desired
low level configuration
number and press the
Program key to confirm
the selected configuration
(consult the configuration
selection chart section in
this manual).
If the Program key is
not pressed within 25
seconds, the unit will
exit this menu without
changing any settings.
If at power-up of the
system your keypad
display shows the
following message:
"L _ _ ", it means that all
low level configurations
have been downloaded,
but no configuration
number has been
chosen.
Note: If the keypad in
use does not have the
Program key, use the
Light key instead.
The keypad display will
show L xx where "xx"
represents the previous
configuration number
registered in the system.