Gefen EXT-USB-400FON User manual

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www.gefen.com
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USB 400 FO
EXT-USB-400FON
User Manual

Technical Support:
Telephone [phone]
[phone]
Fax [phone]
Technical Support Hours:
8:00 AM to 5:00 PM PST Monday thru Friday, PST
Write To:
Gefen LLC
c/o Customer Service
20600 Nordhoff St
Chatsworth, CA 91311
www.gefen.com
[email protected]
Notice
Gefen LLC reserves the right to make changes in the hardware, packaging and
any accompanying documentation without prior written notice.
USB-400FO is a trademark of Gefen LLC
All trademarks are the property of their respective owners.
© 2010 Gefen LLC, All Rights Reserved
All trademarks are the property of their respective companies
ASKING FOR ASSISTANCE
Rev A3

CONTENTS
1 Introduction
2 Operation Notes
3 Features
4 Sender Unit Panel Layout
5 Sender Unit Panel Descriptions
6 Receiver Unit Panel Layout
7 Receiver Unit Panel Descriptions
8 Connecting And Operating The USB-400FO Extender
9 Troubleshooting The USB-400FO Extender
14 Specifications
16 Warranty

1
INTRODUCTION
Congratulations on your purchase of the USB-400FO. Your complete satisfaction
is very important to us.
Gefen
Gefen delivers innovative, progressive computer and electronics add-on solutions
that harness integration, extension, distribution and conversion technologies.
Gefen’s reliable, plug-and-play products supplement cross-platform computer
systems, professional audio/video environments and HDTV systems of all sizes
with hard-working solutions that are easy to implement and simple to operate.
The Gefen USB-400FO
This new USB Extender supports all USB 2.0 devices, extending to 1640 feet
(500 meters) away from the USB source. The receiver end is also a four USB
2.0 hub.
By using fiber optic cables, the new USB-400FO extends a long distance from
the location of a computer. It provides an EMI interference-free solution for using
USB at remote locations.
How It Works
The USB-400FO sender unit is connected to the source using the supplied USB
short cable. The USB peripheral(s) are connected to the receiver unit at the
remote end. Two LC-terminated multimode fiber optic cables are used to link the
sender to the receiver. The Receiver unit must be powered by a 5V DC power
supply. The Sender unit is powered by the USB bus.
Applications
The USB-400FO is invaluable for applications where complete control of devices
is necessary when using USB when placing in restricted areas, such as medical
facilities and oil rigs. The USB-400FO will connect with any USB-compliant
peripheral in all operating systems supporting USB 2.0.

READ THESE NOTES BEFORE INSTALLING OR
OPERATING THE USB-400FO
This equipment is a new version replacing the existing part number,
EXT-USB-400FO, and can provide outstanding extension facilities for any device
or USB application that requires a peripheral connection over a distance, such as
a USB camera or USB hard drive, keyboard and mouse.
The USB-400FO works like a USB hub with extension capabilities over a distance of
up to 1,640 feet. This means, for example, that a remote USB sensor can be placed
at a safe distance from the sender unit in situations that demand this type of security.
The USB-400FO signal controls the keyboard, mouse, trackball and other USB
peripherals using send and receive units. The USB signal is extended by using
multimode fiber optic cabling.
• The USB-400FO units are housed in a metal box for better RF shielding.
• The USB-400FO uses dual multi-mode LC fiber optic cables to connect the
sender and receiver units.
• The USB-400FO units were designed to operate on any type of computer
where USB is used for peripherals.
• Use the computer’s USB port when using a local keyboard/mouse that is not
part of the extensions used with the USB-400FO sender unit.
• In order to operate the product properly, the USB-400FO Sender and USB-
400FO Receiver units must be connected, powered up, and fiber optic cables
installed between both units.
Requirements:
To complete the installation, you will also require the following items that are not
included with the product:
• USB 1.1 or 2.0 Compatible computer (host computer) with a USB compliant
operating system
• USB 1.1 or 2.0 Compatible device
• 2-strand fiber optic cable with Duplex LC connectors (if using surface cabling)
OR, 2-strand fiber optic cabling with two information outlets and two 2-strand
fiber optic patch cords with Duplex LC connectors (if using premise cabling)
Note: The maximum length of the multimode fiber optic cable (MMF) supported
by the USB-400FO system, including patch cords, is 500m on 50/125m MMF or
275m on 62.5/125m MMF.
OPERATION NOTES
2

3
FEATURES
Features
• “Extreme USB” technology is used to extend the range of USB 2.0 devices
up to 1640 feet (500 meters) using fiber-optic cables
• Receiver unit is also a USB 2.0 four-port hub
• Provides support for both low-speed and high-speed USB devices
• Fully backward-compliant with USB 1.1 and USB 2.0 specifications as
certified by the USB Implementer’s Forum
• Number of USB devices can be expanded using standard USB hubs
• Supports all operating systems including Windows®, Mac OS®, and Linux®
• Supports other USB peripherals and are used in devices such as PlayStation
and WII.
• A very secure method of USB control in areas where environmental
conditions prohibit access by people
• Ideal as optical isolation from over-voltage and static electricity
• Supports High Speed devices up to 480mb/s
Package Includes
(1) USB-400FO Sender
(1) USB-400FO Receiver
(1) USB Cable
(1) 5V DC Power Supply
(1) User’s Manual

4
SENDER UNIT PANEL LAYOUT
Front Panel
Back Panel
1
2
3
4
65 7

5
SENDER UNIT PANEL DESCRIPTIONS
1 Power LED (Blue)
LED turns on when power is supplied. Off when no power is supplied.
2 Link LED (Green)
Indicates a valid ExtremeUSB® link is established between the
Sender and Receiver
3 Host LED (Green)
Indicates that the system is properly enumerated on the host PC. LED blinks
when in suspend state.
4 Activity LED (Amber)
Indicates activity when data transmission is active between Sender and
Receiver. LED blinks intermittently with or without a USB device connected.
When the Sender and Receiver are in suspend mode, the LED is off.
5 Power port
An optional 5V power supply can be connected to the Sender unit to provide
power if the USB port on the host PC is not capable of delivering 500mA to the
unit.
6 USB Type B connector
Used to connect the Sender unit to the host computer.
7 Link Port (Duplex LC)
Extension link Duplex LC fiber optic transceiver port.

6
RECEIVER UNIT PANEL LAYOUT
Front Panel
Back Panel
3
4
5
6
8
7
1
2

7
RECEIVER UNIT PANEL DESCRIPTIONS
1 Port (USB Type A)
USB device input port
2 Device LED (Green/Orange)
Indicates when a USB device is connected to the Device Port. Solid green
when device is plugged in and active. Off when device is in a suspend mode
or Receiver unit is powered off. Orange when the Receiver unit detects an
overcurrent condition, or if the attached USB device attempts to draw more than
the 500mA current.
3 Power LED (Blue)
LED turns on when power is supplied. Off when no power is supplied.
4 Link LED (Green)
Indicates a valid ExtremeUSB® link is established between
the Sender and Receiver
5 Host LED (Green)
Indicates that the USB-400FO system is properly enumerated on the host PC.
LED blinks when in suspend mode.
6 Activity LED (Amber)
Indicates activity when data transmission is active between the Sender and
Receiver. LED blinks intermittently with or without a USB device plugged in.
When the Sender and Receiver are in a suspend mode, the LED is off.
7 Grounding point
Optional Earth Ground connection to housing of unit.
Accepts an M2 type screw.
8 Power port
Connects to the 5V DC power supply.
Required for proper operation.
9 Link Port (Duplex LC)
Extension link Duplex LC fiber optic transceiver port.

8
CONNECTING AND OPERATING THE USB-400FO EXTENDER
How to Operate the USB-400FO:
The Sender and Receiver units are interconnected by up to 500 meters of fiber
optic cabling. Two strands of 50/125m (500m) MMF or 62.5/125m (275m)
MMF cabling are required. The cabling subsystem must provide a duplex
connection with crossover, and must be terminated with Duplex LC connectors
at both ends.Installing the USB-400FO Sender unit:
1. Place the Sender unit near the computer source.
2. Install the supplied short USB cable between the Sender and USB 2.0 port
on the host computer.
Installing the USB-400FO Receiver unit:
1. Place the USB device(s) in the USB-400FO Receiver unit.
2. Plug the 5V DC power supply into the USB-400FO unit and a suitable AC
outlet.
3. Connect the power supply to the USB-400FO Receiver unit.
4. Connect USB devices.
Read These Notes Before Installing Or Operating the USB-400FO:
FCC Radio Frequency Interference Statement Warning
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions:
(1) this device may not cause harmful interference, and (2) this device must
accept any interference received including interference that may cause undesired
operation.
Checking the Installation on any PC or Macintosh Computers:
1. On the Sender and Receiver units, check that the Power, Host, and Link LEDs
are turned on and that the Activity LED is blinking. If the Link LED is permanently
off, then the cabling between the Sender and Receiver unit is not installed
properly or is defective.
2. For Windows users (2000, XP, Vista, Windows 7), open the Device Manager
to confirm that the USB-400FO has installed correctly. Expand the entry for
Universal Serial Bus controllers by clicking the + sign. If the USB-400FO has
been installed correctly, you should find it listed as a “Generic USB Hub”.
3. For Mac OS X users, open the System Profiler to confirm that the USB-400FO
has installed correctly. In the left hand column under Hardware, select “USB” and
inspect the right hand panel. If the USB-400FO has been installed correctly, you
should find it listed as a “Hub” under the USB high-Speed Bus/USB Bus.

9
TROUBLESHOOTING THE USB-400FO EXTENDER
Troubleshooting:
The following table provides troubleshooting tips. The topics are arranged in the
order in which they should be executed in most situations. If you are unable to
resolve the problem after following these instructions, please contact technical
support for further assistance.
PROBLEM CAUSE SOLUTION
All LEDs on
Sender unit are
off.
The Sender unit is not
receiving power from the
USB port or the optional)
Sender 5VDC power supply.
1. Ensure that the USB
connection between the
Sender and host computer is
properly installed.
2. Move the USB connector to
another USB port on the host
computer.
All LEDs on
Receiver unit
are off.
The Receiver unit is not
receiving power from the
5VDC power supply.
1. Ensure that the 5VDC
power supply is properly
connected to the Receiver
unit.
2. Check that the 5VDC
power supply is connected
to a live source of electrical
power. Check that the
Receiver power LED is
illuminated.
Link LEDs on
Sender unit
and Receiver
unit are off.
There is no connection
between the Sender unit
and Receiver unit.
1. Ensure that a multimode
fiber optic cable with
crossover is connected
between the Sender and
Receiver units.
2. Connect a fiber optic
crossover patch cord between
the Sender and Receiver
units. Recheck operation of
the system.

10
TROUBLESHOOTING THE USB-400FO EXTENDER
PROBLEM CAUSE SOLUTION
All LEDs on
Sender unit are
off.
The Sender unit is not
receiving power from the
USB port or the (optional)
Sender 5VDC power supply.
1. Ensure that the USB
connection between the
Sender and host computer is
properly installed.
2. Move the USB connector to
another USB port on the host
computer.
All LEDs on
Receiver unit
are off.
The Receiver unit is not
receiving power from the
5VDC power supply.
1. Ensure that the 5VDC
power supply is properly
connected to the Receiver
unit.
2. Check that the 5VDC
power supply is connected
to a live source of electrical
power. Check that the
Receiver power LED is
illuminated.
Link LEDs on
Sender unit
and Receiver
unit are off.
There is no connection
between the Sender unit
and Receiver unit.
1. Ensure that a multimode
fiber optic cable with
crossover is connected
between the Sender and
Receiver units.
2. Connect a fiber optic
crossover patch cord between
the Sender and Receiver
units. Recheck operation of
the system.
Link LED
on Sender /
Receiver
units are on,
Host LED
on Sender/
Receiver units
are off.
The host computer is not
powered on.
The Sender unit is not
connected to the computer
(when used with the
optional Sender 5VDC
power supply).
The computer does not
support USB hubs.
1. Disconnect all USB devices
from the Receiver unit.
2. Disconnect the Sender unit
from the computer.
3. Disconnect the Receiver
unit from the 5VDC power
supply.
4. Reconnect the Sender unit
to the computer

11
TROUBLESHOOTING THE USB-400FO EXTENDER
PROBLEM CAUSE SOLUTION
Link LED on
Sender /Receiver
units are on, Host
LED on Sender/
Receiver units
are off.
(continued)
The USB-400FO is
malfunctioning.
5. Reconnect the Receiver
unit to the 5VDC power
supply.
6. In the Universal Serial Bus
controllers section of Device
Manager, check that the USB-
400FO is recognized as a
“Generic USB Hub”.
USB-400FO units
were working,
but the Host
LED on Sender/
Receiver units
are suddenly
blinking
The Receiver unit is
in suspend mode. The
operating system may
put the USB-400FO in
suspend mode when the
computer is put into a
Suspend/Standby state or
when no USB devices are
attached.
1. Recover/Resume the
operating system from
Suspend/Standby mode
(see your operating system’s
documentation).
2. Attach a USB device to the
USB-400FO.
All LEDs on both
the Sender unit
and Receiver
unit are on but
the USB device
does not operate
correctly, or is
detected as
an “Unknown
Device” in the
operating system.
The USB device is
malfunctioning.
The computer does
not recognize the USB
device.
The application software
for the device is not
operating.
1. Disconnect the USB-
400FO from the computer.
2. Connect the USB device
directly to the USB port on the
computer.
3. If the device does not
operate properly, consult the
user documentation for the
device.
4. Update your system
BIOS, chipset, or USB
Host controller drivers from
your System/Mother board
manufacturer’s website.
5. If the device operates
properly when directly
connected to the computer,
connect another device (of
a different type) to the USB-
400FO. Connect the USB-
400FO to the computer.

12
TROUBLESHOOTING THE USB-400FO EXTENDER
PROBLEM CAUSE SOLUTION
All LEDs on both
the Sender unit
and Receiver
unit are on but
the USB device
does not operate
correctly, or is
detected as
an “Unknown
Device” in the
operating system.
(continued)
The USB-400FO is
malfunctioning.
The computer does
not recognize the USB
device.
The application software
for the device is not
operating.
6. If the second device does
not operate, the USB-400FO
may be malfunctioning.
Contact technical support for
assistance.
7. If the second device does
operate properly, the first
device may not be compatible
with the USB-400FO.
USB device
is attached to
Receiver USB
port but Receiver
device LED is off
A USB device must have
the appropriate driver
installed on the computer
operating system
1. Install the required
USB device driver on the
computer operating system
prior to attaching the USB
device to the Receiver unit.
Please see your USB device
manufacturer’s website for
details.
2. Consult your USB device
documentation and power
your USB device with the
additional, USB device
manufacturer supplied, power
supply (if available).

13
TROUBLESHOOTING THE USB-400FO EXTENDER
PROBLEM CAUSE SOLUTION
Device LED is
orange and units
are no longer
functioning.
Overcurrent condition has
occurred because USB
device draws more power
than can be supplied
per USB specification
(500mA).
1. Power cycle Receiver.
LED Host and
LINK LEDs on
Sender/Receiver
units blink
intermittently.
Firmware mismatch
between the Sender and
Receiver.
1. Use a different Sender/
Receiver pair which have the
same firmware revision.
2. Upgrade the Sender/
Receiver firmware, contact
technical support for
assistance.

14
SPECIFICATIONS
USB 2.0 device support.............................................................................480Mbps
USB Input Connector....................................................................................Type B
USB Output Connector..................................................................................Type A
Link Connector...............................................................................................(2) LC
Power Supply.................................................................................................5V DC
Dimensions (Sender).....................................................................4”Wx3”Dx1.25”H
Dimensions (Receiver)..................................................................4”Wx3”Dx1.25”H
Shipping Weight...............................................................................................2 lbs
Operating temperature range................................................................0°C to 50°C
Range.........................1640ft (500m) over 50/125m Multi-Mode Fiber optic cable

15
NOTES

16
WARRANTY
Gefen warrants the equipment it manufactures to be free from defects in material
and workmanship.
If equipment fails because of such defects and Gefen is notified within two (2)
years from the date of shipment, Gefen will, at its option, repair or replace the
equipment, provided that the equipment has not been subjected to mechanical,
electrical, or other abuse or modifications. Equipment that fails under conditions
other than those covered will be repaired at the current price of parts and labor in
effect at the time of repair. Such repairs are warranted for ninety (90) days from
the day of reshipment to the Buyer.
This warranty is in lieu of all other warranties expressed or implied, including
without limitation, any implied warranty or merchantability or fitness for any
particular purpose, all of which are expressly disclaimed.
1. Proof of sale may be required in order to claim warranty.
2. Customers outside the US are responsible for shipping charges to and from
Gefen.
3. Copper cables are limited to a 30 day warranty and cables must be in their
original condition.
The information in this manual has been carefully checked and is believed to
be accurate. However, Gefen assumes no responsibility for any inaccuracies
that may be contained in this manual. In no event will Gefen be liable for
direct, indirect, special, incidental, or consequential damages resulting from
any defect or omission in this manual, even if advised of the possibility of such
damages. The technical information contained herein regarding the features and
specifications is subject to change without notice.
For the latest warranty coverage information, please visit Gefen’s Warranty web
page at http://www.gefen.com/kvm/aboutus/warranty.jsp
PRODUCT REGISTRATION
Please register your product online by visiting Gefen’s web site at
http://www.gefen.com/kvm/Registry/Registration.jsp