GENERAL MOBILE GM 8 GO DUAL User manual

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Rear
Camera
Notification
Light
Proximity
Sensor
Volume
Up
Volume
Down
Charge-USB Port Speaker Microphone Earphone
Jack
Flash
Receiver
Front
Camera
FingerprintPower
Key
MicroSD
Card
Nano
SIM
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Dimensions 150 x 70.5 x 8.59 mm
Network 4.5G LTE Cat4, 150/50Mbps
LT E
Bands
FDD: 1(2100), 3(1800), 5(850), 7(2600),
8(900), 20(800)
TDD: 38(2600), 40(2300)
Display 5.5” HD+ (1440x720)
Corning®Gorilla®Glass
Processor Mediatek MT6739 Quad-core 64 bit
Operating
System Android (Go edition)
Camera Rear: 13 MP AF Dual Flaşlı
Sele: 5MP
Connection Wi-Fi 802.11 a/b/g/n
Bluetooth 4.2, A2DP, LE
Memory 16GB Storage,
Micro SD support up to 128GB
Battery 3500 mAh
FM Radio Yes
Fingerprint Yes
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Dimensions 150 x 70.5 x 8.59 mm
Network 4.5G LTE Cat4, 150/50Mbps
LT E
Bands
FDD: 1(2100), 3(1800), 5(850), 7(2600),
8(900), 20(800)
TDD: 38(2600), 40(2300)
Display 5.5” HD+ (1440x720)
Corning®Gorilla®Glass
Processor Mediatek MT6739 Quad-core 64 bit
Operating
System Android (Go edition)
Camera Rear: 13 MP AF Dual Flaşlı
Sele: 5MP
Connection Wi-Fi 802.11 a/b/g/n
Bluetooth 4.2, A2DP, LE
Memory 16GB Storage,
Micro SD support up to 128GB
Battery 3500 mAh
FM Radio Yes
Fingerprint Yes
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Problem Cause Solution
Ringtone is not
audible.
The device
may be in silent
mode.
You may increase the
volume level using the
volume buttons on the
right of your device.
No network
connection
/ network
disconnected
The signal may
be weak or you
may be located
outside the ope-
rator’s network
coverage zone.
Please make sure you
are located inside your
operator’s network
coverage zone.
Charging error
Battery may be
too hot or cold.
Allow your device to
reach normal tempe-
rature.
Power cable or
your adapter
may be malfunc-
tioning.
Procure a new original
power cable or adapter.
The USB port of
your device may
be malfuncti-
oning.
Take your device to
the nearest authorized
service and have it
repaired.
Turns off /
freezes
There may be a
software-related
problem.
1. Check if your
software is updated to
the current version.
2. You can return
your device to factory
settings by following
Settings>System>Re-
set>Factory data reset
(It is recommended to
back up your data sin-
ce it will be deleted).
Messages /
images cannot
be received
There may be
not enough
storage space.
Delete unnecessary
data.
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Problem Cause Solution
Ringtone is not
audible.
The device
may be in silent
mode.
You may increase the
volume level using the
volume buttons on the
right of your device.
No network
connection
/ network
disconnected
The signal may
be weak or you
may be located
outside the ope-
rator’s network
coverage zone.
Please make sure you
are located inside your
operator’s network
coverage zone.
Charging error
Battery may be
too hot or cold.
Allow your device to
reach normal tempe-
rature.
Power cable or
your adapter
may be malfunc-
tioning.
Procure a new original
power cable or adapter.
The USB port of
your device may
be malfuncti-
oning.
Take your device to
the nearest authorized
service and have it
repaired.
Turns off /
freezes
There may be a
software-related
problem.
1. Check if your
software is updated to
the current version.
2. You can return
your device to factory
settings by following
Settings>System>Re-
set>Factory data reset
(It is recommended to
back up your data sin-
ce it will be deleted).
Messages /
images cannot
be received
There may be
not enough
storage space.
Delete unnecessary
data.
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Problem Cause Solution
Files cannot be
opened
The le format
may not be
supported
Check the le formats.
Phone does
not turn on
On/off button
may be pressed
and held for
a very short
duration.
Press and hold the on/
off button at least 3
seconds.
The battery may
be empty.
Charge the battery.
Applications
cannot be
opened
May not be
supported by the
service provider.
Contact your service
provider.
Phone
calls cannot be
placed
Dialing error. Network is not
identied.
A new SIM
might have been
inserted.
Check the
restrictions.
Cost limit
might have been
reached.
Contact your service
provider.
SIM Error No SIM inserted
or SIM is
not correctly
inserted.
Make sure your SIM
card is inserted
correctly.
The screen
does not
display when a
call is received
May be a
proximity sensor
issue.
If you are using a
protective band or a
case with your device,
make sure that it does
not cover the space
around the sensor.
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We declare that product
Product: GSM WCDMA LTE Mobile Phone with WiFi
and Bluetooth
Model: GM 8 Go Dual (Brand: General Mobile)
(RED Regulations): We hereby declare that the above named
product is in conrmance to all the essential requirements
of the Radio Equipment Directive (2014/53/EU). To which
this declaration relates, is in conformity with the following
standards and/or other normative documents:
Standards:
Draft ETSI EN 301 489-1 V2.2.0
Draft ETSI EN 301 489-52 V1.1.0
Draft ETSI EN 301 489-17 V3.2.0
Draft ETSI EN 301 489-19 V2.1.0
ETSI EN 303 413 v1.1.1
ETSI EN 301 511 V12.5.1/ ETSI EN 301 908-1
V11.1.1/ ETSI EN 301 908-2 V11.1.2
ETSI EN 301 908-13 V11.1.2/ Final draft ETSI
EN303 345 V1.1.7
ETSI EN300 328 V2.1.1/ ETSI EN301 893
V2.1.1
EN 50360:2017/ EN 50566:2017
EN 62209-1:2016 / EN62209-2:2010/ EN
62479:2010
EN60950-1: 2006/ A11:2009/ A1:2010/
A12:2011/A2:2013
EN50332-2:2013/ EN50332-2:2013
Manufacturer:
Telpa Teknoloji Hizmetleri A.S.
Ikitelli OSB Mahallesi 17. Cadde, No:3, 34490
Basaksehir ISTANBUL /TURKEY
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