
Problem Possible Cause Problem
The bag lost its vacuumed
state after several days
The bag does not
vacuum completely even
in High Mode
Sponge strip has fallen off
The bag has small holes
User has not used the special textured bag with
sealed sides
Push it back into its slot. If it will not stay in place, stick it with double-sided tape
User tried to operate product within the 40
second cooling period
If product still does not vacuum completely
after the above criteria are checked
The lid was opened before the green light
turned off
Product is damaged
Vegetables and fruits release gas
Part of bag does not seal
The lid was opened before the green light
turned off
Change a new bag
Wait 40 seconds between each operation
DO NOT open the lid when the green light is still on
Contact German Pool Customer Service & Repair
Centre for repair
This is a normal phenomenon
Remove the obstruction
DO NOT open the lid when the green light is
still on
Troubleshooting
There is too much liquid in the food. It is not
recommended to vacuum food with too much liquid
There is obstruction (eg. fold, grease, liquid or
other substances) on the sealed end or
the opening of the bag
Choose the special textured bag with sealed
sides for vacuum use
Unplug the power supply, wait till product has
cooled down completely then plug in and try again
CMYCMMYCYCMYKai166838964637_VSM-90-M-22(1)_W140X95mm_LR.pdf 10 14/11/2022 9:34:19