GILBARCO VEEDER-ROOT FlexPay Encrypting PIN Pad User manual

FlexPay™Encrypting PIN Pad (EPP)
Start-up and Service Manual
MDE-4784D

Computer Programs and Documentation
All Gilbarco Inc. and/or Veeder Root Company computer programs (including software on diskettes and within memory chips) and documentation are copyrighted by, and shall
remain the property of, Gilbarco Inc. and/or Veeder Root Company. Such computer programs and documents may also contain trade secret information. The duplication, disclosure,
modification, or unauthorized use of computer programs or documentation is strictly prohibited, unless otherwise licensed by Gilbarco Inc. and/or Veeder Root Company.
Federal Communications Commission (FCC) Warning
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications not expressly
approved by the manufacturer could void the user’s authority to operate this equipment.
Approvals
Trademarks
Gilbarco is an ISO 9001:2008 registered company.
Underwriters Laboratories (UL):
U L File# Products listed with U L
MH1941 All Gilbarco pumps and dispensers that bear
the UL listing mark.
MH8467 Transac System 1000 and PAM 1000
E105106 Dell DHM Minitower
E165027 G-SITE and Passport Systems
National Conference of Weights and Measures (NCWM) - Certificate of Conformance (CoC):
Gilbarco pumps and dispensers are evaluated by NCWM under the National Type Evaluation Program (NTEP). NCWM has issued the following CoC:
CoC# Product Model # CoC# Product Model #
02-019 Encore Nxx 02-036 Legacy Jxxx
02-020 Eclipse Exx
02-037
G-SITE Printer (Epson) PA0307
02-025 Meter - C Series PA024NC10 G-SITE Distribution Box PA0306
Meter - C Series PA024TC10 G-SITE Keyboard PA0304
02-029 CRIND — G-SITE Mini Tower PA0301
02-030
TS-1000 Console — G-SITE Monitor PA0303
TS-1000 Controller PA0241 G-SITE Printer (Citizen) PA0308
Distribution Box PA0242 02-038 C+ Meter T19976
Meter - EC Series PA024EC10 02-039 Passport PA0324
VaporVac Kits CV 02-040 Ecometer T20453
05-001 Titan KXXY Series
California Air Resources Board (CARB):
Executive Order # Product
G-70-52-AM Balance Vapor Recovery
G-70-150-AE VaporVac
Registered trademarks
CRIND®InfoScreen®Transac®
Dimension®Series Legacy®Transac®System 1000
e-CRIND®Making Things Better®Trimline®
Eclipse®MPD®TRIND®
Encore®Passport®VaporVac®
G-SITE®Performer®
Gilbarco®The Advantage® Series
Additional US and foreign trademarks pending.
Other brand or product names shown may be
trademarks or registered trademarks of their
respective holders.
Non-registered trademarks
Applause™Media System G-SITE®Lite™SMART Meter™
CIM™Highline™SmartPad™
C-PAM™Horizon™Surge Management System™
ECR™MultiLine™Tank Monitor™
EMC™Optimum™Series TCR™
FlexPay™PAM™1000 Titan™
G-CAT™PAM™Ultra-Hi™
Gilbert™SMART Connect™ValueLine™
G-SITE®Link™SMART CRIND™
This document is subject to change without notice.
E-mail: [email protected] · Internet: http://www.gilbarco.com
©2011 Gilbarco Inc. All Rights Reserved

MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011 Page i
Table of Contents
Table of Contents
1 – Introduction 1
Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Intended User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Product Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Abbreviations and Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
2 – Important Safety Information 7
3 – Start-up and Service 11
Start-up Procedure for the FlexPay EPP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Temperature Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Built-in Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Tampering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Service Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Reading the Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
CRIND Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Encore 500 Series and Eclipse Dispensers. . . . . . . . . . . . . . . . . . . . . . .15
The Advantage Series and Encore 300 Dispensers . . . . . . . . . . . . . . . .18
System Health Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Method 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Method 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Connecting a Laptop to the FlexPay EPP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Using the M08743A001 FlexPay EPP Programming Cable . . . . . . . . . .26
Using the M08743A002 Standalone FlexPay EPP
Programming Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Using the FlexPay EPP Mapping Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Common Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Backward Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Downloading the Single Click Update Tool . . . . . . . . . . . . . . . . . . . . . . .29
Installing the FlexPay EPP Mapping Tool . . . . . . . . . . . . . . . . . . . . . . . .36
Configuring the FlexPay EPP Mapping Tool . . . . . . . . . . . . . . . . . . . . . .37
Creating a New Key Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Setting Up the Clone Function in a Key Map . . . . . . . . . . . . . . . . . . . . . .50
Sending the Key Map File to the FlexPay EPP . . . . . . . . . . . . . . . . . . . .51
Verifying FlexPay EPP Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Encore 500 Series and Eclipse Dispensers. . . . . . . . . . . . . . . . . . . . . . .52
The Advantage Series Units and Encore 300 Dispensers. . . . . . . . . . . .53
Verifying CRIND Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Encore 500 Series and Eclipse Dispensers. . . . . . . . . . . . . . . . . . . . . . .53
The Advantage Series and Encore 300 Dispensers . . . . . . . . . . . . . . . .53
Advanced GSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Table of Contents
Page ii MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
Replacing the FlexPay EPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Encore 500 Series and Eclipse Dispensers . . . . . . . . . . . . . . . . . . . . . . 57
The Advantage Series and Encore 300 Dispensers . . . . . . . . . . . . . . . . 59
New Features in FlexPay EPP 2.1 (M10662B001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Changes in the Bezel/POD for FlexPay EPP 2.1 . . . . . . . . . . . . . . . . . . 61
Troubleshooting Communication Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
FlexPay EPP Mapping Tool Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Encore 500 Series and Eclipse Dispensers . . . . . . . . . . . . . . . . . . . . . . 62
The Advantage Series and Encore 300 Dispensers . . . . . . . . . . . . . . . . 65
Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
4 – Wiring 77
The Advantage Series - Side A and Side B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Encore S Series - Side A and Side B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Eclipse Side-1 and Side-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Encore 300. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Encore 500 - Side A and Side B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
FlexPay EPP Heater Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011 Page 1
Purpose Introduction
1 – Introduction
Purpose
This manual provides start-up, service, and troubleshooting instructions for FlexPay™
Encrypting PIN Pads (EPPs) that are installed on the Encore®Series, Eclipse®, and The
Advantage®Series dispensers.
Intended User
This manual is intended for Authorized Service Contractors (ASCs) who are trained to service
the FlexPay EPP.
Overview
FlexPay EPPs meet Payment Card Industry (PCI) requirements for debit transactions that are
processed at fuel dispensers.
They provide an integrated solution that can be factory-installed or retrofitted in the field.
The major advantages of Gilbarco®’s FlexPay EPPs are listed below:
• No wiring or Point Of Sale (POS) system changes
• Integrated appearance
• Local key encryption in PIN Pad
• Triple-Data Encryption Standard (TDES)

Introduction Overview
Page 2 MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
Figure 1-1 shows the FlexPay EPP system configuration.
Figure 1-1: FlexPay EPP - System Configuration
POS
Advanced GSM
CRIND®Control Node
Door Node
Mono Display and Soft keys
Flexpay EPP with SmartPad™
Emulation Auxiliary
Function
Keypad
Dual Head Card Reader
Component Functionality
FlexPay EPP with SmartPad
Emulation • Emulates SmartPad protocol
• Holds acquirer TDES Derived Unique Key Per Transaction (DUKPT) key
and sends PIN block encrypted in acquirer DUKPT Key
• Supports Auxiliary Function Keypad interface
Aux.iliary Function Keypad Supports up to eight low-cost add on function keys
Advanced GSM GSM used for CRIND devices with all FlexPay devices (shipped before or
after January 1, 2009) and CRIND devices without FlexPay, including a
SDES/TDES mixed environment.
The FlexPay EPP standard mandates PCI physical and logical security including the
encryption of PINs using acquirer DUKPT keys using TDES for encryption.
Product Configurations
• FlexPay EPP Factory Installed - Encore 300/500/S and Encore S Enhanced dispensers
• FlexPay EPP Retrofit Kits - Encore 300/500/S, Encore S Enhanced, The Advantage Series
(Monochrome only), and Eclipse dispensers

MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011 Page 3
Required Tools Introduction
Product Specifications
Figure 1-2: FlexPay EPP
• PCI Compliant PIN Pad
- PIN encrypted directly in PIN Pad. Capable of remote key loading
- TDES encryption standard
• PIN Pad equipped with standard buttons and color indicators: YES/Receipt, No, Cancel,
Clear, Enter/OK, and Americans with Disabilities Act (ADA)
• Option keys (4) available with no POS system changes
• Integrated into current dispenser design for seamless look
• Side shield protection for all models
• Backwards compatible with POS and current CRIND hardware
Required Tools
The following tools are required to service the FlexPay EPP on a dispenser:
• Hand Drill/Pneumatic Air Drill
• 7 mm Drill Bit
• 1/4” Socket/Ratchet Set or Nut Driver (magnetic)
• 5/16” Socket/Ratchet Set or Nut Driver (magnetic)
• 9/32” Socket/Ratchet Set or Nut Driver (magnetic)
• Flat-blade Screwdriver
• Phillips®Screwdriver
• Putty Knife/Exacta Knife
• Needle Nose Pliers
• Isopropyl Alcohol
• Laptop and FlexPay EPP Programming Cables
• Wrist Strap
• Antistatic Mat
• IC Extractor

Introduction Related Documents
Page 4 MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
Related Documents
Document
Number Title GOLD Library
MDE-2531 Gilbarco Pump and Dispenser Start-up/Service
Manual Service Manual
MDE-2540 The Advantage, Legacy®& MPD®Series Owners
Manual Advantage & Legacy Models
MDE-3802 Encore & Eclipse Site Prep Manual • Encore and Eclipse Installers
• Encore and Eclipse
• Site Prep
MDE-3804 Encore/Eclipse Start-Up/Service Manual • Encore and Eclipse
• Service Manual
MDE-3893 Encore and Eclipse Owner’s Manual • Encore and Eclipse
• Encore and Eclipse Installers
MDE-3985 Encore Installation Manual • Encore and Eclipse
• Encore and Eclipse Installers
• Footprint & Elevation Library
MDE-4799 FlexPay Encrypting PIN Pad (EPP) Mapping Cables FlexPay EPP & SCR
MDE-4807 FlexPay Encrypting PIN Pad (EPP) Remote Key
Loading (RKL) and Debit Activation Instructions • Encore and Eclipse
• FlexPay EPP & SCR
MDE-4900 Secure Card Reader (SCR2) Kit Installation
Instructions for Encore 500 S • FlexPay EPP & SCR
• Encore and Eclipse
MDE-4927 Secure Card Reader (SCR) V2 Kit Installation
Instructions for Encore 500 • FlexPay EPP & SCR
• Encore and Eclipse
MDE-4928 SCR2 Kit Installation Instructions for Encore S
Enhanced • FlexPay EPP & SCR
• Encore and Eclipse
MDE-4929 Secure Card Reader (SCR) V2 Kit Installation
Instructions for Eclipse • FlexPay EPP & SCR
• Encore and Eclipse
MDE-4930 Secure Card Reader (SCR2) Kit Installation
Instructions for The Advantage Series • FlexPay EPP & SCR
• Advantage & Legacy Models
MDE-4931 Secure Card Reader (SCR) V2 Kit Installation
Instructions for Encore 300 • FlexPay EPP & SCR
• Encore and Eclipse
PT-1736 The Advantage/MPD/CRIND Illus. Parts Manual Parts Manual
PT-1936 Encore Illustrated Parts Manual • Parts Manual
• Encore and Eclipse
• Encore and Eclipse Installers
Abbreviations and Acronyms
Term Description
ADA Americans with Disabilities Act
ASC Authorized Service Contractor
CRIND Card Reader IN Dispenser
DUKPT Derived Unique Key Per Transaction
EPP Encrypting PIN Pad
GSM Gilbarco Security Module

MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011 Page 5
Abbreviations and Acronyms Introduction
IC Integrated Circuit
MOC Major Oil Company
PCA Printed Circuit Assembly
PCI Payment Card Industry
POS Point Of Sale
SDES Single-Data Encryption Standard
TDES Triple-Data Encryption Standard
TRIND®Transmitter/Receiver IN Dispenser
Term Description

Introduction Abbreviations and Acronyms
Page 6 MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
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MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011 Page 7
Important Safety Information
2 – Important Safety Information
Notes: 1) Save this Important Safety Information section
in a readily accessible location.
2) Although DEF is non-flammable, Diesel is
flammable. Therefore, for DEF cabinets that are
attached to Diesel dispensers, follow all the
notes in this section that pertain to flammable
fuels.
This section introduces the hazards and safety precautions
associated with installing, inspecting, maintaining or servicing
this product. Before performing any task on this product, read
this safety information and the applicable sections in this
manual, where additional hazards and safety precautions for
your task will be found. Fire, explosion, electrical shock or
pressure release could occur and cause death or serious injury,
if these safe service procedures are not followed.
Preliminary Precautions
You are working in a potentially dangerous environment of
flammable fuels, vapors, and high voltage or pressures. Only
trained or authorized individuals knowledgeable in the related
procedures should install, inspect, maintain or service this
equipment.
Emergency Total Electrical Shut-Off
The first and most important information you must know is how
to stop all fuel flow to the pump/dispenser and island. Locate
the switch or circuit breakers that shut off all power to all fueling
equipment, dispensing devices, and Submerged Turbine
Pumps (STPs).
Total Electrical Shut-Off Before Access
Any procedure that requires access to electrical components or
the electronics of the dispenser requires total electrical shut off
of that unit. Understand the function and location of this switch
or circuit breaker before inspecting, installing, maintaining, or
servicing Gilbarco equipment.
Evacuating, Barricading and Shutting Off
Any procedure that requires access to the pump/dispenser or
STPs requires the following actions:
• An evacuation of all unauthorized persons and vehicles from
the work area
• Use of safety tape, cones or barricades at the affected unit(s)
• A total electrical shut-off of the affected unit(s)
Read the Manual
Read, understand and follow this manual and any other labels
or related materials supplied with this equipment. If you do not
understand a procedure, call a Gilbarco Authorized Service
Contractor or call the Gilbarco Support Center at
1-800-800-7498. It is imperative to your safety and the safety of
others to understand the procedures before beginning work.
Follow the Regulations
Applicable information is available in National Fire Protection
Association (NFPA) 30A; Code for Motor Fuel Dispensing
Facilities and Repair Garages, NFPA 70; National Electrical
Code (NEC), Occupational Safety and Hazard Association
(OSHA) regulations and federal, state, and local codes. All
these regulations must be followed. Failure to install, inspect,
maintain or service this equipment in accordance with these
codes, regulations and standards may lead to legal citations
with penalties or affect the safe use and operation of the
equipment.
Replacement Parts
Use only genuine Gilbarco replacement parts and retrofit kits on
your pump/dispenser. Using parts other than genuine Gilbarco
replacement parts could create a safety hazard and violate
local regulations.
Safety Symbols and Warning Words
This section provides important information about warning
symbols and boxes.
Alert Symbol
This safety alert symbol is used in this manual and on
warning labels to alert you to a precaution which must be
followed to prevent potential personal safety hazards. Obey
safety directives that follow this symbol to avoid possible injury
or death.
Signal Words
These signal words used in this manual and on warning labels
tell you the seriousness of particular safety hazards. The
precautions below must be followed to prevent death, injury or
damage to the equipment:
DANGER:Alerts you to a hazard or unsafe practice
which will result in death or serious injury.
WARNING: Alerts you to a hazard or unsafe practice
that could result in death or serious injury.
CAUTION with Alert symbol: Designates a hazard or
unsafe practice which may result in minor injury.
CAUTION without Alert symbol: Designates a hazard or
unsafe practice which may result in property or
equipment damage.
Working With Fuels and Electrical Energy
Prevent Explosions and Fires
Fuels and their vapors will explode or burn, if ignited. Spilled or
leaking fuels cause vapors. Even filling customer tanks will
cause potentially dangerous vapors in the vicinity of the
dispenser or island.
DEF is non-flammable. Therefore, explosion and fire safety
warnings do not apply to DEF fluid lines.
The EMERGENCY STOP, ALL STOP, and
PUMP STOP buttons at the cashier’s station
WILL NOT shut off electrical power to the
pump/dispenser. This means that even if you
activate these stops, fuel may continue to flow
uncontrolled.
You must use the TOTAL ELECTRICAL
SHUT-OFF in the case of an emergency and not
the console’s ALL STOP and PUMP STOP or
similar keys.
!
WARNING
!
!
!
!

Important Safety Information
Page 8 MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
No Open Fire
Open flames from matches, lighters, welding torches or
other sources can ignite fuels and their vapors.
No Sparks - No Smoking
Sparks from starting vehicles, starting or using power tools,
burning cigarettes, cigars or pipes can also ignite fuels and their
vapors. Static electricity, including an electrostatic charge on
your body, can cause a spark sufficient to ignite fuel vapors.
Every time you get out of a vehicle, touch the metal of your
vehicle, to discharge any electrostatic charge before you
approach the dispenser island.
Working Alone
It is highly recommended that someone who is capable of
rendering first aid be present during servicing. Familiarize
yourself with Cardiopulmonary Resuscitation (CPR) methods, if
you work with or around high voltages. This information is
available from the American Red Cross. Always advise the
station personnel about where you will be working, and caution
them not to activate power while you are working on the
equipment. Use the OSHA Lockout/Tagout procedures. If you
are not familiar with this requirement, refer to this information in
the service manual and OSHA documentation.
Working With Electricity Safely
Ensure that you use safe and established practices in working
with electrical devices. Poorly wired devices may cause a fire,
explosion or electrical shock. Ensure that grounding
connections are properly made. Take care that sealing devices
and compounds are in place. Ensure that you do not pinch wires
when replacing covers. Follow OSHA Lockout/Tagout
requirements. Station employees and service contractors need
to understand and comply with this program completely to
ensure safety while the equipment is down.
Hazardous Materials
Some materials present inside electronic enclosures may
present a health hazard if not handled correctly. Ensure that you
clean hands after handling equipment. Do not place any
equipment in the mouth.
In an Emergency
Inform Emergency Personnel
Compile the following information and inform emergency
personnel:
• Location of accident (for example, address, front/back of
building, and so on)
• Nature of accident (for example, possible heart attack, run
over by car, burns, and so on)
• Age of victim (for example, baby, teenager, middle-age,
elderly)
• Whether or not victim has received first aid (for example,
stopped bleeding by pressure, and so on)
• Whether or not a victim has vomited (for example, if
swallowed or inhaled something, and so on)
IMPORTANT: Oxygen may be needed at scene if gasoline has
been ingested or inhaled. Seek medical advice immediately.
Lockout/Tagout
Lockout/Tagout covers servicing and maintenance of machines
and equipment in which the unexpected energization or start-up
of the machine(s) or equipment or release of stored energy
could cause injury to employees or personnel. Lockout/Tagout
applies to all mechanical, hydraulic, chemical, or other energy,
but does not cover electrical hazards. Subpart S of 29 CFR Part
1910 - Electrical Hazards, 29 CFR Part 1910.333 contains
specific Lockout/Tagout provision for electrical hazards.
The pump/dispenser contains a chemical known to the
State of California to cause cancer.
WARNING
!
The pump/dispenser contains a chemical known to the
State of California to cause birth defects or other
reproductive harm.
WARNING
!
Gasoline/DEF ingested may cause
unconsciousness and burns to internal organs.
Do not induce vomiting. Keep airway open.
Oxygen may be needed at scene. Seek medical
advice immediately.
DEF generates ammonia gas at higher temperatures.
When opening enclosed panels, allow the unit to air out to
avoid breathing vapors.
If respiratory difficulties develop, move victim away from
source of exposure and into fresh air. If symptoms persist,
seek medical attention.
WARNING
!
WARNING
!
Gasoline inhaled may cause unconsciousness
and burns to lips, mouth and lungs.
Keep airway open.
Seek medical advice immediately.
WARNING
!
Gasoline/DEF spilled in eyes may cause burns to
eye tissue.
Irrigate eyes with water for approximately
15 minutes.
Seek medical advice immediately.
WARNING
!
Gasoline/DEF spilled on skin may cause burns.
Wash area thoroughly with clear water.
Seek medical advice immediately.
WARNING
!
DEF is mildly corrosive. Avoid contact with eyes, skin, and
clothing. Ensure that eyewash stations and safety
showers are close to the work location. Seek medical
advice/recommended treatment if DEF spills into eyes.
WARNING
!

MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011 Page 9
Important Safety Information
Hazards and Actions
The following actions are recommended regarding these hazards:
• Do not go near a fuel spill or allow anyone else in the area.
• Use station EMERGENCY CUTOFF immediately. Turn off all system circuit breakers to the island(s).
• Do not use console E-STOP, ALL STOP, and PUMP STOP to shut off power. These keys do not
remove AC power and do not always stop product flow.
• Take precautions to avoid igniting fuel. Do not allow starting of vehicles in the area. Do not allow
open flames, smoking, or power tools in the area.
• Do not expose yourself to hazardous conditions such as fire, spilled fuel, or exposed wiring.
• Call emergency numbers.
Spilled fuels, accidents involving pumps/dispensers, or uncontrolled fuel flow create a
serious hazard.
Fire or explosion may result, causing serious injury or death.
Follow established emergency procedures.
DEF is non-flammable. However it can create a slip hazard. Clean up spills promptly.
WARNING
!
Collision of a Vehicle with Unit Fire at Island Fuel Spill

Important Safety Information
Page 10 MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
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MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011 Page 11
Start-up Procedure for the FlexPay EPP Start-up and Service
3 – Start-up and Service
This chapter provides start-up, service, and troubleshooting instructions for the FlexPay EPP.
These procedures must be performed by a Gilbarco ASC who is trained to service the FlexPay
EPP.
Always wear proper eye protection when servicing the dispenser.
WARNING
AC or battery powered drills must not be used at the dispensing unit. There exists a
danger of explosion or fire due to the presence of hazardous vapors.
WARNING
!
Start-up Procedure for the FlexPay EPP
Before you begin, read and understand all safety information found in MDE-3804
Encore/Eclipse Start-Up/Service Manual.
Inform the Manager that the power will be removed and remove all power supplied to the
dispenser at the breaker located in the building. Block off the dispenser from customers.
To start up the FlexPay EPP in a factory-installed dispenser, proceed as follows:
1Remove power to the dispenser. Follow OSHA Lock-out and Tag-out procedures.
Failure to turn off the unit during the installation of the kit may cause injury or bodily harm from
electrical shock. Ensure that all power to the unit is switched off before opening the door to the
unit and during kit installation.
WARNING
2Open the main door (or lower door followed by the main door for Encore S dispensers).
3Isolate the Two-wire cable.
4Ensure that all FlexPay EPP cables are connected appropriately and secured.
5Restore power to the dispenser.

Start-up and Service Temperature Range
Page 12 MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
6Purge memory (in case of The Advantage Series or Encore 300 dispensers, install the coldstart
jumpers and perform a coldstart).
The FlexPay EPP may not enable proper debit functions if the purge memory or
coldstart procedure is not performed.
IMPORTANT INFORMATION
7When the dispenser comes up, enter the CRIND Diagnostic Mode, program the CRIND IDs,
CRIND Mode, and enable any peripheral devices (Cash Acceptors, TRIND® , and so on). For
Encore 500 and Eclipse dispensers, refer to “Entering Diagnostic Mode Using the CRIND
Diagnostic Card” on page 15 and for Encore 300 and The Advantage Series dispensers, refer
to “Entering Diagnostic Mode Using the CRIND Diagnostic Card” on page 18 .
8Bring the POS back online by re-connecting the Two-wire cable or by de-isolating at the
D-Box.
9After the download is complete, run a Keypad test (For Encore 500 and Eclipse units, refer to
“Performing the Keypad Test” on page 16 and for Encore 300 and The Advantage Series units,
refer to “Performing the Keypad Test” on page 18).
10 Check if debit transactions are accepted using the newly installed FlexPay EPP.
Temperature Range
Operating Temperature Range -30 °C to +70 °C
Storage Temperature Range -40 °C to +70 °C
Note: For security reasons, the encryption keys will be deleted and the FlexPay EPP will not
work, if the temperature is outside the storage range.
Built-in Battery Life
The battery has a minimum life of 5 years; it is indefinite when powered on.
Note: Do not replace or tamper with the battery. If the battery is tampered with, information
about the keys will be erased and the FlexPay EPP will have to be replaced. The battery
is a non-replaceable part.

MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011 Page 13
Sensors Start-up and Service
Sensors
The FlexPay EPP has secure hardware, preventing tampering with the electronics and
disclosure of the secret keys and PIN codes that are being stored.
The FlexPay EPP has sensors that can detect the following:
• Disassembly of the keyboard
• Disassembly of the security box
• Drilling into the PCB
• Drilling of the security box
• Low temperature
• High temperature
• Low battery
Tampering
The FlexPay EPP is tamper-resistant. If tampering is detected, the FlexPay EPP will stop
working. All encryption functionality will be disabled or destroyed, and a new FlexPay EPP
must be installed. This is to ensure that a cardholder’s personal data is not compromised.
Service Tool
A FlexPay EPP Service Tool is provided by Gilbarco and can be downloaded using the
Gilbarco Laptop Tool. The tool is a software-based application that will reside on your laptop.
The tool requires a Power/Serial Adapter Cable for downloading software programs to the
FlexPay EPP. The FlexPay EPP requires a software download to support TDES (refer to
“Tools” on page 14).
The Service Tool supports the following functions:
• Diagnostics
- Test basic responses
- Display Serial Number
- Error codes
- Key status
• Configuration
- Set key map (select from the list provided)
•Tools
- Downloads the TDES software to the FlexPay EPP which is provided by Gilbarco (must
be connected to a Gilbarco Server using an Ethernet connection).

To perform Remote Key Loading of TDES keys, refer to MDE-4807 FlexPay Encrypting
PIN Pad (EPP) Remote Key Loading (RKL) and Debit Activation Instructions.
IMPORTANT INFORMATION
Start-up and Service Reading the Status LEDs
Page 14 MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
For information on connecting a laptop to the FlexPay EPP, refer to “Connecting a Laptop to
the FlexPay EPP” on page 25.
Reading the Status LEDs
The Light Emitting Diodes (LEDs) on the CRIND Node and rear of the FlexPay EPP indicate
the status of FlexPay EPP communications.
LEDs are not present on the CRIND Logic Board in Encore 300 and The Advantage
Series dispensers.
IMPORTANT INFORMATION
In Encore 500 Series and Eclipse dispensers, SmartPad TX and RX LEDs are present on each
side, located underneath the Heartbeat LED. Flashing Yellow/Orange LEDs indicate that the
unit is functioning properly. If the LEDs are off, verify if the cable is connected properly at
both ends, that is, at the CRIND Board and FlexPay EPP. Then, verify if the LEDs on the rear
of the FlexPay EPP are flashing. The Red LED must be flashing steadily. Flashing Green LED
indicates that the FlexPay EPP is receiving and sending commands.
If there is a solid Red LED on power-up and the FlexPay EPP is not operational, then
attempt another warmstart. If a solid Red LED appears again, then it indicates that the
FlexPay EPP is damaged and must be replaced.
IMPORTANT INFORMATION

MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011 Page 15
CRIND Diagnostics Start-up and Service
CRIND Diagnostics
Encore 500 Series and Eclipse Dispensers
Entering Diagnostic Mode Using the CRIND Diagnostic Card
To enter the Diagnostic Mode, proceed as follows:
1Swipe the CRIND Diagnostic Card (see Figure 3-1).
Figure 3-1: Entering the Diagnostic Mode
CRIND Diagnostic Card
The CRIND Diagnostic Startup Menu appears.
Figure 3-2: CRIND Diagnostic Startup Menu

Start-up and Service CRIND Diagnostics
Page 16 MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
Performing the Keypad Test
To perform the Keypad Test, proceed as follows:
1On the CRIND Diagnostic Startup Menu, press 1. The CRIND Diagnostic Main Menu
appears.
Figure 3-3: CRIND Diagnostic Main Menu
2On the CRIND Diagnostic Main Menu, press 2. The Device Config Menu appears.
Figure 3-4: Device Config Menu
Device Config
1. Display Settings
2. Audio Setting
3. Cash Acceptor
4. TRIND
5. Card Reader
6. Printer
7. Barcode Scanner
8. Keypad