GILBARCO VEEDER-ROOT FlexPay Encrypting PIN Pad User manual

FlexPay™Encrypting PIN Pad (EPP)
Start-up and Service Manual
MDE-4784D

Computer Programs and Documentation
All Gilbarco Inc. and/or Veeder Root Company computer programs (including software on diskettes and within memory chips) and documentation are copyrighted by, and shall
remain the property of, Gilbarco Inc. and/or Veeder Root Company. Such computer programs and documents may also contain trade secret information. The duplication, disclosure,
modification, or unauthorized use of computer programs or documentation is strictly prohibited, unless otherwise licensed by Gilbarco Inc. and/or Veeder Root Company.
Federal Communications Commission (FCC) Warning
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications not expressly
approved by the manufacturer could void the user’s authority to operate this equipment.
Approvals
Trademarks
Gilbarco is an ISO 9001:2008 registered company.
Underwriters Laboratories (UL):
U L File# Products listed with U L
MH1941 All Gilbarco pumps and dispensers that bear
the UL listing mark.
MH8467 Transac System 1000 and PAM 1000
E105106 Dell DHM Minitower
E165027 G-SITE and Passport Systems
National Conference of Weights and Measures (NCWM) - Certificate of Conformance (CoC):
Gilbarco pumps and dispensers are evaluated by NCWM under the National Type Evaluation Program (NTEP). NCWM has issued the following CoC:
CoC# Product Model # CoC# Product Model #
02-019 Encore Nxx 02-036 Legacy Jxxx
02-020 Eclipse Exx
02-037
G-SITE Printer (Epson) PA0307
02-025 Meter - C Series PA024NC10 G-SITE Distribution Box PA0306
Meter - C Series PA024TC10 G-SITE Keyboard PA0304
02-029 CRIND — G-SITE Mini Tower PA0301
02-030
TS-1000 Console — G-SITE Monitor PA0303
TS-1000 Controller PA0241 G-SITE Printer (Citizen) PA0308
Distribution Box PA0242 02-038 C+ Meter T19976
Meter - EC Series PA024EC10 02-039 Passport PA0324
VaporVac Kits CV 02-040 Ecometer T20453
05-001 Titan KXXY Series
California Air Resources Board (CARB):
Executive Order # Product
G-70-52-AM Balance Vapor Recovery
G-70-150-AE VaporVac
Registered trademarks
CRIND®InfoScreen®Transac®
Dimension®Series Legacy®Transac®System 1000
e-CRIND®Making Things Better®Trimline®
Eclipse®MPD®TRIND®
Encore®Passport®VaporVac®
G-SITE®Performer®
Gilbarco®The Advantage® Series
Additional US and foreign trademarks pending.
Other brand or product names shown may be
trademarks or registered trademarks of their
respective holders.
Non-registered trademarks
Applause™Media System G-SITE®Lite™SMART Meter™
CIM™Highline™SmartPad™
C-PAM™Horizon™Surge Management System™
ECR™MultiLine™Tank Monitor™
EMC™Optimum™Series TCR™
FlexPay™PAM™1000 Titan™
G-CAT™PAM™Ultra-Hi™
Gilbert™SMART Connect™ValueLine™
G-SITE®Link™SMART CRIND™
This document is subject to change without notice.
E-mail: [email protected] · Internet: http://www.gilbarco.com
©2011 Gilbarco Inc. All Rights Reserved

MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011 Page i
Table of Contents
Table of Contents
1 – Introduction 1
Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Intended User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Product Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Abbreviations and Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
2 – Important Safety Information 7
3 – Start-up and Service 11
Start-up Procedure for the FlexPay EPP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Temperature Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Built-in Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Tampering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Service Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Reading the Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
CRIND Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Encore 500 Series and Eclipse Dispensers. . . . . . . . . . . . . . . . . . . . . . .15
The Advantage Series and Encore 300 Dispensers . . . . . . . . . . . . . . . .18
System Health Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Method 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Method 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Connecting a Laptop to the FlexPay EPP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Using the M08743A001 FlexPay EPP Programming Cable . . . . . . . . . .26
Using the M08743A002 Standalone FlexPay EPP
Programming Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Using the FlexPay EPP Mapping Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Common Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Backward Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Downloading the Single Click Update Tool . . . . . . . . . . . . . . . . . . . . . . .29
Installing the FlexPay EPP Mapping Tool . . . . . . . . . . . . . . . . . . . . . . . .36
Configuring the FlexPay EPP Mapping Tool . . . . . . . . . . . . . . . . . . . . . .37
Creating a New Key Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Setting Up the Clone Function in a Key Map . . . . . . . . . . . . . . . . . . . . . .50
Sending the Key Map File to the FlexPay EPP . . . . . . . . . . . . . . . . . . . .51
Verifying FlexPay EPP Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Encore 500 Series and Eclipse Dispensers. . . . . . . . . . . . . . . . . . . . . . .52
The Advantage Series Units and Encore 300 Dispensers. . . . . . . . . . . .53
Verifying CRIND Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Encore 500 Series and Eclipse Dispensers. . . . . . . . . . . . . . . . . . . . . . .53
The Advantage Series and Encore 300 Dispensers . . . . . . . . . . . . . . . .53
Advanced GSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Table of Contents
Page ii MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
Replacing the FlexPay EPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Encore 500 Series and Eclipse Dispensers . . . . . . . . . . . . . . . . . . . . . . 57
The Advantage Series and Encore 300 Dispensers . . . . . . . . . . . . . . . . 59
New Features in FlexPay EPP 2.1 (M10662B001) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Changes in the Bezel/POD for FlexPay EPP 2.1 . . . . . . . . . . . . . . . . . . 61
Troubleshooting Communication Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
FlexPay EPP Mapping Tool Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Encore 500 Series and Eclipse Dispensers . . . . . . . . . . . . . . . . . . . . . . 62
The Advantage Series and Encore 300 Dispensers . . . . . . . . . . . . . . . . 65
Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
4 – Wiring 77
The Advantage Series - Side A and Side B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Encore S Series - Side A and Side B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Eclipse Side-1 and Side-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Encore 300. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Encore 500 - Side A and Side B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
FlexPay EPP Heater Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011 Page 1
Purpose Introduction
1 – Introduction
Purpose
This manual provides start-up, service, and troubleshooting instructions for FlexPay™
Encrypting PIN Pads (EPPs) that are installed on the Encore®Series, Eclipse®, and The
Advantage®Series dispensers.
Intended User
This manual is intended for Authorized Service Contractors (ASCs) who are trained to service
the FlexPay EPP.
Overview
FlexPay EPPs meet Payment Card Industry (PCI) requirements for debit transactions that are
processed at fuel dispensers.
They provide an integrated solution that can be factory-installed or retrofitted in the field.
The major advantages of Gilbarco®’s FlexPay EPPs are listed below:
• No wiring or Point Of Sale (POS) system changes
• Integrated appearance
• Local key encryption in PIN Pad
• Triple-Data Encryption Standard (TDES)

Introduction Overview
Page 2 MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
Figure 1-1 shows the FlexPay EPP system configuration.
Figure 1-1: FlexPay EPP - System Configuration
POS
Advanced GSM
CRIND®Control Node
Door Node
Mono Display and Soft keys
Flexpay EPP with SmartPad™
Emulation Auxiliary
Function
Keypad
Dual Head Card Reader
Component Functionality
FlexPay EPP with SmartPad
Emulation • Emulates SmartPad protocol
• Holds acquirer TDES Derived Unique Key Per Transaction (DUKPT) key
and sends PIN block encrypted in acquirer DUKPT Key
• Supports Auxiliary Function Keypad interface
Aux.iliary Function Keypad Supports up to eight low-cost add on function keys
Advanced GSM GSM used for CRIND devices with all FlexPay devices (shipped before or
after January 1, 2009) and CRIND devices without FlexPay, including a
SDES/TDES mixed environment.
The FlexPay EPP standard mandates PCI physical and logical security including the
encryption of PINs using acquirer DUKPT keys using TDES for encryption.
Product Configurations
• FlexPay EPP Factory Installed - Encore 300/500/S and Encore S Enhanced dispensers
• FlexPay EPP Retrofit Kits - Encore 300/500/S, Encore S Enhanced, The Advantage Series
(Monochrome only), and Eclipse dispensers

MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011 Page 3
Required Tools Introduction
Product Specifications
Figure 1-2: FlexPay EPP
• PCI Compliant PIN Pad
- PIN encrypted directly in PIN Pad. Capable of remote key loading
- TDES encryption standard
• PIN Pad equipped with standard buttons and color indicators: YES/Receipt, No, Cancel,
Clear, Enter/OK, and Americans with Disabilities Act (ADA)
• Option keys (4) available with no POS system changes
• Integrated into current dispenser design for seamless look
• Side shield protection for all models
• Backwards compatible with POS and current CRIND hardware
Required Tools
The following tools are required to service the FlexPay EPP on a dispenser:
• Hand Drill/Pneumatic Air Drill
• 7 mm Drill Bit
• 1/4” Socket/Ratchet Set or Nut Driver (magnetic)
• 5/16” Socket/Ratchet Set or Nut Driver (magnetic)
• 9/32” Socket/Ratchet Set or Nut Driver (magnetic)
• Flat-blade Screwdriver
• Phillips®Screwdriver
• Putty Knife/Exacta Knife
• Needle Nose Pliers
• Isopropyl Alcohol
• Laptop and FlexPay EPP Programming Cables
• Wrist Strap
• Antistatic Mat
• IC Extractor

Introduction Related Documents
Page 4 MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
Related Documents
Document
Number Title GOLD Library
MDE-2531 Gilbarco Pump and Dispenser Start-up/Service
Manual Service Manual
MDE-2540 The Advantage, Legacy®& MPD®Series Owners
Manual Advantage & Legacy Models
MDE-3802 Encore & Eclipse Site Prep Manual • Encore and Eclipse Installers
• Encore and Eclipse
• Site Prep
MDE-3804 Encore/Eclipse Start-Up/Service Manual • Encore and Eclipse
• Service Manual
MDE-3893 Encore and Eclipse Owner’s Manual • Encore and Eclipse
• Encore and Eclipse Installers
MDE-3985 Encore Installation Manual • Encore and Eclipse
• Encore and Eclipse Installers
• Footprint & Elevation Library
MDE-4799 FlexPay Encrypting PIN Pad (EPP) Mapping Cables FlexPay EPP & SCR
MDE-4807 FlexPay Encrypting PIN Pad (EPP) Remote Key
Loading (RKL) and Debit Activation Instructions • Encore and Eclipse
• FlexPay EPP & SCR
MDE-4900 Secure Card Reader (SCR2) Kit Installation
Instructions for Encore 500 S • FlexPay EPP & SCR
• Encore and Eclipse
MDE-4927 Secure Card Reader (SCR) V2 Kit Installation
Instructions for Encore 500 • FlexPay EPP & SCR
• Encore and Eclipse
MDE-4928 SCR2 Kit Installation Instructions for Encore S
Enhanced • FlexPay EPP & SCR
• Encore and Eclipse
MDE-4929 Secure Card Reader (SCR) V2 Kit Installation
Instructions for Eclipse • FlexPay EPP & SCR
• Encore and Eclipse
MDE-4930 Secure Card Reader (SCR2) Kit Installation
Instructions for The Advantage Series • FlexPay EPP & SCR
• Advantage & Legacy Models
MDE-4931 Secure Card Reader (SCR) V2 Kit Installation
Instructions for Encore 300 • FlexPay EPP & SCR
• Encore and Eclipse
PT-1736 The Advantage/MPD/CRIND Illus. Parts Manual Parts Manual
PT-1936 Encore Illustrated Parts Manual • Parts Manual
• Encore and Eclipse
• Encore and Eclipse Installers
Abbreviations and Acronyms
Term Description
ADA Americans with Disabilities Act
ASC Authorized Service Contractor
CRIND Card Reader IN Dispenser
DUKPT Derived Unique Key Per Transaction
EPP Encrypting PIN Pad
GSM Gilbarco Security Module

MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011 Page 5
Abbreviations and Acronyms Introduction
IC Integrated Circuit
MOC Major Oil Company
PCA Printed Circuit Assembly
PCI Payment Card Industry
POS Point Of Sale
SDES Single-Data Encryption Standard
TDES Triple-Data Encryption Standard
TRIND®Transmitter/Receiver IN Dispenser
Term Description

Introduction Abbreviations and Acronyms
Page 6 MDE-4784D FlexPay™ Encrypting PIN Pad Start-up and Service Manual · December 2011
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