GLEAM Cargo User manual

Explanation of symbols

Congratulations on your new GLEAM Cargo eBike! We are very happy that you decided on revolutionizing
mobility together with us by purchasing your GLEAM Cargo eBike. We believe that this is the new way of
emission free transport.
To get you started, please read this manual carefully. Foremost, the safety warnings need to be read before
riding your new Cargo eBike.
Greetings from Vienna,
The GLEAM Team
GLEAM dealer
Feel also free to contact the GLEAM
headquarters in Vienna directly:
If you need any further information or if you have
any questions regarding your GLEAM Cargo eBike
please contact your local GLEAM dealer.
A list of GLEAM dealers can be found online at:
gleam-bikes.com/dealers

GLEAM was born out of the need of a Viennese messenger for the ideal vehicle for his daily job. With the
aim to revolutionize urban mobility and reduce local emissions, GLEAM developed a unique cargo eBike.
With its Dynamic Tilting Technology (DTT©) and full suspension, it brings more joy for you as the driver and
more comfort for your most valuable cargo.
1.1. Intended use
The GLEAM Cargo eBike is intended for transportation of cargo according to the load limits (see below). It
is designed for use on hard surfaces such as paved roads and fortified paths. It is not intended for use off-
road!
Use other than described in this manual can lead to serious injury!

1.2. Product description
You should never exceed the load limits specified for the Cargo eBike, as overloading can lead to
mechanical failure and/or loss of control and result in serious injury.
The permissible total weight is the sum of weight of the Cargo eBike, all accessories and
superstructure, weight of the rider and cargo. If a rear cargo carrier is installed, you must observe
the load limit for the specific carrier.

1.3. Parts of the eBike
The pictures below show you the different parts of the Cargo eBike. Familiarize yourself with them in order
to get a full understanding of your GLEAM Cargo eBike.
1
Seatpost clamp
14
Rear light
2
Seatpost
15
Cargo platform
3
Seat
16
Battery
4
Cockpit
17
Rear brake
5
Front Suspension
18
Rear brake lock / Parking brake
6
Fender
19
Tilting (Un)Lock
7
Front Wheel
20
Front brake
8
Frame
21
Bell
9
Engine
22
On-board computer controller
10
Pedals
23
Front light
11
Crank arm
24
On-board computer/ Display
12
Dynamic Tilting Technology
25
Bike stem/ Cockpit height
13
Rear wheel

When cycling, always adapt your speed and riding style to the road conditions and your skills. Note that the
braking distance can be increased by heavy load, wet roads or loose material on the road surface and can
lead to loss of traction!
Read all safety warnings and all instructions. Failure to follow the warnings and instructions may
result in electric shock, fire and/or serious injury.
Please note that a Cargo eBike in traffic is exposed to high stress and all mechanical components
wear out eventually. All materials and components respond differently to wear or fatigue. If the
design life of a component is exceeded, it may fail without warning. This can lead to injury to the
driver. If you notice any cracks, scratches or colour changes in highly stressed areas, this is an
indication that the lifetime of the component has been reached and that it should be replaced.
When you have activated the eBike drive, the eBike will start moving immediately when you pedal.
Always be careful when taking off to avoid an accident.
Notice that while riding an eBike you are traveling rapidly and silently and other road users may
underestimate your speed or fail to hear you approaching. Therefore, always adapt your speed to
the conditions, respect others and make your presence known by using the bell if needed.
It is very important to always shut off your eBike system and remove the battery before
performing any service, adjustments or cleaning of the eBike. Unintentional activation of the eBike
system can lead to serious injury!
In wet weather ride at a slower speed, turn corners gradually and avoid sudden braking. Brake
earlier than usual as it will take a longer distance to stop. Potholes and slippery surfaces such as
line markings and train tracks might become more slippery when wet.

It is the user’s sole responsibility to comply with laws and regulations in the country where the Cargo eBike
is used. Check out the legal requirements for especially (but not limited to):
▪Speed limits
▪Lighting and reflectors
▪Use of bike helmets
▪Transportation of children in the Cargo eBike
4.1. Before first ride
▪Read this user manual and the separate manual for Bosch eBike System which you can find at
www.gleam-bikes.com/downloads.
▪Charge the Bosch battery according to instructions in the Bosch eBike system manual. Note that on
delivery of your GLEAM Cargo eBike, the battery will only be partially charged, therefore fully
charge it before your first ride.
▪Ensure that the position of seat and handlebar is adjusted to your body.
▪Security checks:
oCheck the assembly and settings of brakes. Ensure that you can easily reach the brake
levers and that you know which lever operates which brake.
oCheck that the wheels are securely fastened to the frame.
oCheck the air pressure in the tires. The correct pressure is usually found on the tire
sidewall. Do not exceed the minimum or maximum tire pressure!
▪Familiarize yourself with your new Cargo eBike’s handling, braking, operation of gears and the
Bosch eBike system components while riding away from roads with heavy traffic. Do not ride with
cargo before you feel confident riding the Cargo eBike.
4.2. Before each ride
Please follow this safety checklist before each ride:
There is no damage to the frame or suspension.
1. The handlebars, stem, seat post and seat are securely fastened and set up in the correct position for the
rider.
2. The brakes work and are properly fastened.
3. The light system and bell work
4. All Bosch eBike batteries are securely seated in their mounts.
5. All bolted connections and quick release connections are tight.
6. The rims and tires are free of damage, eccentricity or foreign bodies and the tires have sufficient tread
depth and are inflated to the correct pressure. Do not exceed the minimum and maximum tire pressure!
When riding at night, make sure not to ride your GLEAM Cargo eBike without lights on and that
your batteries are well charged. We also recommend wearing reflective and light-coloured
clothing. Rids at night should only be done if necessary. Slow down and use familiar roads with
street lighting.

It is important for comfort and safety to have the correct cycling position. Before cycling adjust the seat
height and handlebar height.
▪You should comfortably reach the handlebar and all controls, particularly the brake levers.
▪Make sure you can safely reach the ground with your feet. If you cannot, position the seat lower.
5.1. How to find the optimal seat height
▪Sit in the seat with your hands holding the handlebar (you
can lock the Cargo eBike tilt-lock to make this easier).
▪Position the crank arms vertically. With the heel of your
foot on the lower pedal, the leg should be fully
outstretched. Adjust seat height so this is the case. Refer
to "Adjusting seat height".
▪This ensures that when you pedal normally (where the
front part of your foot is on the pedal) the leg will remain
slightly bent at the knee —even with the pedal in lowest
position.
When learning to ride the Cargo eBike it is a good idea to position the seat a little lower. This
way you can get off the seat faster should you suddenly need to put your feet on the ground.
5.2. How to adjust the seat height
To adjust the seat height of your GLEAM Cargo eBike:
▪Open the lever of the seat post clamp.
▪Move the seat to desired height.
▪Make sure that the nose of the seat points forward.
▪Close the lever until it is flush with the seat post clamp. There should be considerable
resistance.
▪Try to rotate the seat sideways. If it rotates, the seat post clamp is too loose. Do not ride the
Cargo eBike if the seat is not properly secured!
▪If the lever is very tight and you can’t close it with just your hand, open the lever, loosen the
locknut a little by turning it counter-clockwise and try to close the lever again. Repeat if
necessary.
▪If the lever closes without resistance, open the lever, tighten the locknut a little by turning it
clockwise and try to close the lever again. Repeat if necessary.
Do not extend the seat post past the minimum insertion mark printed on the seat post! The
minimum insertion must not be visible above the end of the seat tube. Riding the Cargo eBike
with the seat post extended too far may lead to serious injury!

5.3. How to adjust seat position and angle
▪Loosen the two bolts underneath the seat until the adjustment mechanism can move.
▪Adjust the angle of the seat so that the top surface is roughly horizontal.
▪Slide the seat forward/aft to the desired position.
▪Re-tighten the two bolts underneath the seat.
5.4. Adjusting cockpit height
The height of the cockpit relative to the seat will determine your upper body position on the Cargo eBike.
A good starting point is to position the seat and cockpit at the same level. Test ride and adjust to your
preference. Lowering the cockpit will result in a sportier position. Raising the cockpit will lend a more
upright city bike-style position. To change the height of the cockpit, loosen the 4 screws, change the angle
of the cockpit and tighten the screws again. Adjust all other components on the cockpit to the new angle.

6.1. Brake system
To UNLOCK the parking position, push the Rear Brake Command (a) and move the lever (b) with the other
hand to the second position, release the Brake (a) and switch on the board computer to start your ride.
To LOCK the parking position, push the Rear Brake Command (a) and move the lever with the other hand
to the original first position, release the Brake (a). Check if the Parking Lock is really locked. In that position,
the basic Roll (Tilt)-Lock is also active. There is an additional Roll-Lock System which can be activated (c)
while parking. It is not intended to be used while driving. To de-activate the tilting, push the lever (c) until
it locks. To release it and activate the tilting system push the button (d) until the lever goes back to its
original position.
Do not forget to LOCK the parking position and the Roll-Lock when leaving the bike, as your
GLEAM Cargo eBike is in danger to lose balance otherwise or may roll away!
6.2. Change gears
The Enviolo Automatic Gear Hub shifts
automatically between “gears” according to the
rpm-Setup (how fast the driver has to pedal) of
the driver. To change the preferred rpm-rate,
push the “i-Button” for 2 seconds at the Bosch
Support Setup i (c) until you see Enviolo on the
screens and then push the Bosch Support Setup
(+/-) Buttons to change between higher and lower
pedal rate on the Display. Standard pedal rate
(rpm) should be around 55.
To learn more about the Enviolo Gear Hub please visit our website: gleam-bikes.com/downloads
Gear down before a climb and continue gearing down as required to maintain pedalling speed.
On the descent, use the high gears to avoid rapid pedalling. Do not exceed a comfortable speed!
Maintain control and take additional care.

6.3. Light system
The GLEAM Cargo eBike is equipped with a LED light system from Supernova. The lights are powered from
the Bosch eBike battery. Even when the eBike battery is drained and there is no motor support, the lights
will remain on for approximately 1 h. Charge the battery immediately after returning home.
Do not ride in the dark without functioning lights! Do not ride an eBike with Supernova lights
without the eBike system battery installed. The lights will not work and you will not be visible
on the road. Riding without lights is very dangerous and may lead to an accident!
The lights are switched on and off through the
on-board computer when button 2 (see 8.5. On-
board computer) on the On-board computer is
pushed.
The angle of the headlights (12) shall be adjusted
so that the brightest point of the light beam
meets the ground at a distance of 10 m in front
of the eBike. The adjustment can be performed
using a standard hex key. The angle of the rear
light (24) is always adjusted so that the light
beam is horizontal.
The Supernova lights do not require changing bulbs. Advanced LED technology offers many years of
problem-free operation. For best performance and safety clean the lenses of the lights with a soft damp
cloth when dirty.

The cargo on the vehicle should always be
properly secured. Use tension belts to fix your
cargo to the vehicle. In case of the Freestyle
version use all the available slots to secure your
cargo in the right position. The cargo box is fixed
to the main chassis with at least 6 screws. These
should not be loosened while driving. If you want
to store the box and use the Bike without box
loosen all 6 screws and take the box from the
vehicle platform.
GLEAM equips their models with Bosch E-bike systems and GATES belts. This chapter will give a brief
overview over these components.
For detailed information about the power pack, the battery charger, the on-board computer
Intuvia and the drive unit please find these separate manuals on our website:
www.gleam-bikes.com/downloads
8.1. Drive Units
GLEAM uses the BOSCH Performance Line CX engine.
Do not open the drive unit yourself. The drive unit must be repaired only by qualified experts and
only with original spare parts. This will ensure that the safety of the drive unit is maintained.
Unauthorized opening will void warranty claim.
8.2. Belts
For the GLEAM Cargo eBike, belts from Gates are
used. Proper belt tension is essential for optimum
operation of the Gates Carbon Drive System. Lack
of belt tension can lead to tooth jump or
“skipping,” when the teeth of the belt slide over
the teeth of the rear sprocket. Too much tension
can damage the bearings within the rear hub, can
cause the system to drag, and can increase the
wear of your drive system.

Tension recommendation: 35-50 Hz (28-40 lbs). These tension recommendations are a good
starting point, which may need to be adjusted higher or lower based on the rider size, gear ratio,
and power placed on the pedals. For more details on the proper belt tension, please go to
https://www.gatescarbondrive.com/gallery?tab=training.
8.3. Riding with electric assistance
The GLEAM Cargo eBike is equipped with a Bosch eBike system that assists you while pedalling. Without
pedalling, there is no assistance. The motor output always depends on the amount of your pedalling power.
When applying less pedalling power, the assistance level will be lower than when applying a lot of pedalling
power. This applies independent of the selected assistance level. If you excess speeds of 25 km/h, the eBike
drive and the power assistance will automatically switch off until your speeds falls below 25km/h again.
8.4. Batteries
Use only the Bosch charger provided with your eBike or an identical original Bosch charger. Only this charger
is matched to the lithium-ion battery pack used in your eBike.
The battery pack is supplied partially charged. To ensure full battery pack capacity, completely
charge the battery pack in the charger before using for the first time.
If you use the DualBattery system on the GLEAM
eBike consider the following:
No journey is too long: DualBattery is the perfect
solution for you. The combination of two Bosch
batteries delivers up to 1.000 Wh and can be
installed also after you bought the vehicle. The
system switches intelligently between the two
batteries both during charging and discharging.
The Battery Management System also offers
maximum protection for the DualBattery system
against overcharging, undervoltage, overheating
and short circuits as well as extending the service
life of the batteries.
Make sure the battery is properly connected to ensure functionally. When the battery is inserted
in the holder a “click” sound has to be heard.
Factors that…
▪Heavy use
▪Storage above 30°C ambient
temperature
▪Long-term storage fully charged or
fully drained
▪Parking the eBike in direct sunlight
▪Minimal use
▪Storage at a temperature between 0 and
20°C
▪Storage at approx. 30 to 60% charge status
▪Parking the eBike in the shade or a cool
location

8.5. On-board computer Intuvia and controller
The Intuvia On-board computer is designed to control the Bosch eBike system. These images (source: Bosch
handbook) show the On-board computer Intuvia. All number references made in this chapter will refer to
the pictures below.

To assemble the on-board computer (3), slide it from the front into the holder (4). To remove it, press the
lock latch (15) and slide the on-board computer toward the front out of the holder (4).
To switch the eBike system on or off press the button (5) on the On-board computer.
Settings can be easily selected via the separate controller (9) without the need to take one’s hands off the
handlebar:
▪Press [+] button (12) to increase, or [–] (11) button to decrease assistance level. Assistance level can be
selected from OFF, ECO, TOUR, SPORT or TURBO.
▪Press the [i] button (1) to change riding data displayed by the On-board computer.
The On-board computer is usually charged via the battery pack of the Cargo eBike but can also be charged
via the USB port. Open the protective cap (8), connect the USB port (7) of the onboard computer via a
suitable USB cable to a standard USB charger or the USB port of a computer (5 V charging voltage, max 500
mA charging current). “USB connected “will appear in text indication (d) of the On-board computer.
A USB connection is not a waterproof plug-in connection. When riding in the rain, an external device
must not be connected and the USV connection must be completely sealed with the protective cap (8).
The battery charge-control indicator (i) shows the charge level of the eBike battery pack, not that of the on-
board computer’s internal battery pack.

8.6. Push-assistant
The push-assistance feature makes it easier to push the eBike. To activate the push-assistance function:
▪Briefly press button [WALK] (14) on your On-board computer's controller.
▪After activation, press button [+] (12) within 3 s and keep it pressed. The eBike drive is switched on, and
assists you in pushing the eBike up to the speed of 6 km/h.
8.7. Range
The range of Bosch rechargeable batteries depends on many factors. Your range is influenced by you as a
rider, the chosen support level, as well as the capacity and condition of the battery installed on your eBike.
In addition, there are environmental factors such as temperature, wind conditions or route topography that
play a key role in determining how far you will go.
You can calculate your individual range here: https://www.bosch-ebike.com/en/service/range-
assistant/
The On-board computer can display the current battery level (i), estimated range (d) and motor
performance level (e). For more information refer to the manual for your On-board computer at:
www.gleam-bikes.com/downloads
Keep the following in mind to get the most range out of your battery:
▪Pedalling above 50 revolutions per
minute optimizes the efficiency of the
drive unit. In contrast, very slow
pedalling is very costly in terms of
energy.
▪The mass should be minimized by
keeping the total weight of the bicycle
and luggage from being unnecessarily
high.
▪As with a car, frequent starting and
stopping is less economical than long
distances at a nearly constant speed.
▪Correct shifting makes eBiking more
efficient: It is best to start off and take
inclines in a low gear. Switch to a higher
gear in accordance with the terrain and
speed
▪Rolling resistance can be minimized by
proper tire pressure. To maximize
range, inflate the tires to the maximum
permissible tire pressure.
▪Keep track of the motor performance
indicator of the On-board computer
and adapt your riding style accordingly.
A long bar means greater power
consumption.
With decreasing temperature, the efficiency of a rechargeable battery goes down, because electrical
resistance increases. In winter you can expect a reduction in the normal range.

This manual covers servicing tasks that require specific knowledge and tools. GLEAM
recommends that you leave all service to a GLEAM authorized dealer. Riding an incorrectly
maintained eBike may result in serious injury!
Switch off the eBike System, remove batteries and On-board computer before servicing the
eBike. Risk of electric shock or injury from accidental activation of the eBike drive!
For the service of your BOSCH components, please find a BOSCH dealer near you here: www.bosch-
ebike.com/en/service/dealer-search
9.1. Recommended service schedule
Having maintenance carried out following the
GLEAM service plan will keep your GLEAM Series
X in top shape. The check-ups and adjustments
that are part of regular maintenance will prevent
breakage and costly repairs. Regular dealer
maintenance will also make your bike more
valuable in case of resale. Make sure to fill out the
model information and owner information and to
have your GLEAM dealer fill out the maintenance
forms in the GLEAM Registration book every
time.
Your GLEAM dealer will have saved all serial
numbers of relevant bike parts in their system.
Also, the frame number, in case of thievery.
When to service? The most accurate indicator of when your GLEAM Cargo eBike needs service
is the total distance travelled. The Bosch On-board computer can display this information
(odometer). Check the odometer and compare with the service record to find out how many km
you have ridden since last service.
Refer to the user manual for the On-board computer for information on activating the
"odometer" readout. Found at gleam-bikes.com/downloads
Do not ride the bicycle if you discover any malfuntions or if any the components are damaged
or not functioning. Risk of serious injury! Have the Cargo eBike servived by a GLEAM authorized
dealer immediately.
GLEAM service schedule
Within km or months
Maintenance 1
1.000 km
3 months
Maintenance 2
2.000 km
12 months
Maintenance 3
4.500 km
18 months
Maintenance 4
7.000 km
24 months
Maintenance 5
9.500 km
36 months
Maintenance 6
12.000 km
42 months
Maintenance 7
14.500 km
48 months

9.2. Wear parts
Some parts on your GLEAM Cargo eBike will wear out in normal use and will eventually need replacement.
The rate of wear depends on the level of maintenance, mileage, environmental conditions (rain, dirt, salt
etc.) Examples of such parts are:
▪brake pads
▪tires, inner tubes
▪belt, sprockets
For a full list with part numbers refer to GLEAM Cargo eBike wear parts list available at www.gleam-
bikes.com/downloads
For safety-critical components, only use genuine replacement parts provided by a GLEAM
authorized dealer. Incompatible components may fail in use and lead to serious injury!
9.3. Cleaning
Never use abrasive or corrosive substances to clean your Cargo eBike. Damage may occur.
Do not immerse any components, including the drive unit, in water or clean them with
pressurized water. Damage may occur.
A good way to clean your GLEAM Cargo eBike is with a low-pressure stream of water or a bucket with a
sponge or a soft long bristled brush. Cleaning your Cargo eBike by hand will also help you discover any
mechanical issues early on. There are many products on the market designed specifically for cleaning and
protecting eBikes and their components. They make the job of cleaning your bike easier. Ask your GLEAM
authorized dealer for advice.
9.4. Torque settings
It is vitally important that all threaded connections on the cargo are tightened to the correct
torque. Always use a torque wrench to tighten screw connections. Too much torque may lead
to damage the component. Too little torque may lead to the component coming loose and
serious injury. It is not possible to tighten threaded connections correctly without a specialist
torque wrench!
A detailed list on which screws are needed for which component can be found on the GLEAM website:
www.gleam-bikes.com/downloads