Glow Stream HD User manual

User Manual

©2020 Glow Stream LLC. All rights reserved. This publication nor any portion thereof may
not be reproduced or used in any manner whatsoever without the express written
permission of the publisher.
Glow Stream™ is a trademark of Glow Stream LLC. NDI® is a registered trademark of
NewTek, Inc. vMix® is a registered trademark of StudioCoast Pty Ltd. Windows® is a
registered trademark of Microsoft Corporation.
Every effort was made to ensure that the information contained in this user guide was
accurate at the time of publication. However, the publisher has no control over third-
party software or websites referenced herein, and changes to such software and websites
after the date of publication may render these instructions inaccurate.
Glow Stream™cameras are sold for use in the United States. Any use of Glow Stream™
products outside the United States voids any warranty in effect, and after-sale support is
not available outside the United States.
Glow Stream™HD User Manual v1.0.2 (December 2020)

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Read this first
Before operating the unit, please read this manual thoroughly, and retain it for future reference.
CAUTION
Local regulations
Please follow all local regulations and ordinances when installing and using this camera.
Electrical safety
Please follow all proper electrical safety precautions when installing and
operating this camera.
Power supply voltage and polarity
The camera requires 12V of DC power, with a maximum current of 2
Amps. The polarity is shown in the drawing to the right. The camera may
also be powered via the ethernet port by connecting to a network switch
with Power-over-Ethernet capabilities.
Use care
•When installing and using this camera, avoid excess stress, vibration and moisture.
•Do not install or use this camera near water.
•Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.

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•Never move the camera head by hand. This can damage the camera and prevent it from being
panned or tilted by remote control.
•Install only on a smooth horizontal surface. Do not attempt to install on an angled surface.
•When installing on the wall or ceiling, use only the manufacturer’s mounting bracket.
•Make sure there are no obstacles in the rotation range.
•Disassembling the camera may damage it and will void the manufacturer’s warranty.
•Do not power on until installation is complete.
•Unplug the camera during lightning storms or when unused for long periods of time.
Electromagnetic interference
Using this camera in the presence of a strong electromagnetic field may affect the camera image, and
can damage the electronics.
Warning: Follow all instructions carefully when installing and using this camera. Any use of
this camera outside these instructions may damage it and void the manufacturer’s
warranty.

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Contents
Read this first ........................................................................................................................................... 1
CAUTION........................................................................................................................................................................................................................ 1
Use care.......................................................................................................................................................................................................................... 1
Contents.....................................................................................................................................................3
Getting Started........................................................................................................................................7
Camera Hardware .................................................................................................................................................................................................. 7
Included Items..........................................................................................................................................................................................................8
Power on and initial configuration..............................................................................................................................................................8
Video Output ............................................................................................................................................................................................................. 9
NDI Video Output.............................................................................................................................................................................................. 9
HDMI Video Output ......................................................................................................................................................................................... 9
3G-SDI Video Output....................................................................................................................................................................................... 9
Camera Operations................................................................................................................................9
Remote Control........................................................................................................................................................................................................ 9
1. Infrared Remote..................................................................................................................................................................................... 10
2. Web Browser............................................................................................................................................................................................ 10
3. PTZ Controller............................................................................................................................................................................................11
4. Broadcast Software................................................................................................................................................................................11
5. Mobile App...................................................................................................................................................................................................11
Camera Features.....................................................................................................................................................................................................11
Technical Specifications ....................................................................................................................14
Remote Controller................................................................................................................................ 17
Camera Control...................................................................................................................................................................................................... 19

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Camera Selection............................................................................................................................................................................................20
Pan/Tilt Control.................................................................................................................................................................................................20
Zoom ........................................................................................................................................................................................................................ 21
Focus........................................................................................................................................................................................................................ 21
Backlight Compensation Setting......................................................................................................................................................... 22
Setting/Clearing Presets ............................................................................................................................................................................ 22
Camera Remote Controller Address Setting ................................................................................................................................ 23
Menu Settings ........................................................................................................................................................................................................ 23
Main Menu...........................................................................................................................................................................................................24
(Setup) System Settings .............................................................................................................................................................................24
(Camera) Camera Settings ....................................................................................................................................................................... 25
(Exposure) Exposure Settings................................................................................................................................................................. 25
(Color) Color Settings....................................................................................................................................................................................26
(Image) Image Settings .............................................................................................................................................................................. 27
(Focus) Focus Settings.................................................................................................................................................................................29
(Noise Reduction) Noise Reduction Settings ...............................................................................................................................29
(P/T/Z) Pan, Tilt, Zoom settings ..............................................................................................................................................................30
Network Connection ...........................................................................................................................31
Connecting to the Network............................................................................................................................................................................ 31
Alternate Direct Connection..................................................................................................................................................................... 31
Setting the camera’s IP address................................................................................................................................................................. 32
Prepare computer to access camera................................................................................................................................................. 32
Use web browser to access camera ...................................................................................................................................................34
Set the camera’s IP address..................................................................................................................................................................... 35
Return computer’s IP address to previous setting ...................................................................................................................36
Test the NDI connection (optional) .....................................................................................................................................................36
Web Client..............................................................................................................................................38
Web client Log In .................................................................................................................................................................................................38

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Download and Install Plug-in .......................................................................................................................................................................39
Preview .......................................................................................................................................................................................................................40
Recording .................................................................................................................................................................................................................40
Playback.....................................................................................................................................................................................................................40
Configuration .........................................................................................................................................41
Local Configuration............................................................................................................................................................................................ 42
Audio Configuration........................................................................................................................................................................................... 42
Video configuration............................................................................................................................................................................................ 43
Video encoding................................................................................................................................................................................................ 43
Stream Release ................................................................................................................................................................................................44
RTP Broadcasting...........................................................................................................................................................................................44
Video Parameters........................................................................................................................................................................................... 45
Character-Overlapping............................................................................................................................................................................... 47
Character Size...................................................................................................................................................................................................48
Video output......................................................................................................................................................................................................48
Network configuration.....................................................................................................................................................................................48
Network port .....................................................................................................................................................................................................48
Ethernet parameters....................................................................................................................................................................................49
DNS parameters..............................................................................................................................................................................................49
GB28181 .................................................................................................................................................................................................................49
System configuration........................................................................................................................................................................................ 49
Device Properties ...........................................................................................................................................................................................49
System Time ...................................................................................................................................................................................................... 50
User Management......................................................................................................................................................................................... 50
Version upgrade................................................................................................................................................................................................51
Restore factory setting.................................................................................................................................................................................52
Reboot ....................................................................................................................................................................................................................52
Logout..........................................................................................................................................................................................................................52

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External Interfaces .............................................................................................................................. 53
Bottom Dial Switch .............................................................................................................................................................................................54
RS-232 Interface .................................................................................................................................................................................................... 55
RS-232 Mini-DIN 8-Pin Port Definition ..............................................................................................................................................56
RS-232 DB9 Port Definition ......................................................................................................................................................................56
Visca Daisy-Chain Example ...................................................................................................................................................................... 57
Serial Communication Control.................................................................................................................................................................... 57
VISCA protocol list................................................................................................................................................................................................58
Camera return command .........................................................................................................................................................................58
Camera control command .......................................................................................................................................................................59
Pelco-D protocol command list ............................................................................................................................................................68
Pelco-P protocol command list.............................................................................................................................................................69
Maintenance ..........................................................................................................................................70
Troubleshooting ....................................................................................................................................71
My camera won’t power on.......................................................................................................................................................................71
My computer won’t connect to the camera .................................................................................................................................. 71
Sometimes there is no image..................................................................................................................................................................71
Image shakes when zooming in or out............................................................................................................................................ 72
Remote control does not work .............................................................................................................................................................. 72
Serial port does not work...........................................................................................................................................................................72
There is high latency in vMix ................................................................................................................................................................... 73
The video freezes when using the NDI stream ...........................................................................................................................73
How much bandwidth does NDI|HX use?......................................................................................................................................73
Limited Warranty.................................................................................................................................74

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Getting Started
Camera Hardware
Figure 1.1: Parts of the Camera
1. Camera Lens
2. Camera Base
3. Infrared Remote Receiver
Light
4. Bottom Dial Switch
5. Tripod Screw Hole
6. RS232 Control Interface
(input )
7. RS232 Control Interface
(output )
8. RS485 Input (left +,right-)
9. Audio Input Interface
10. 3G-SDI Interface
11. HDMI Interface
12. 10/100 Network Interface
Ethernet Port
13. DC 12V Input Power
Supply Socket

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Included Items
The following items are included in the box:
•Glow Stream™HD camera
•DC 12V power adapter
•Ethernet crossover cable
•Infrared remote controller
•User Manual
•Quick Start Guide
•Warranty card
Power on and initial configuration
Plug an ethernet cable into a network switch with Power-over-Ethernet (PoE), or connect the DC12V
power supply adapter to the camera with power supply socket.
When you power on the camera the power indicator light and remote control receiver light will blink. The
camera head will move for a few seconds, then return to the home position (horizontal and vertical
intermediate position). When the remote control receiver light stops blinking, the self-check is finished
and the camera is ready for use.
Note: If you set a camera position for Preset 0 (see page 22), when the power-on self-test
is completed the camera will automatically move to the Preset 0 position.