Glowworm Ultracom2 12sxi User manual

Ultracom2 sxi
18sxi
12sxi
High Efficiency Condensing
System Boilers
G.C. No. 41-019-12
G.C. No. 41-019-13
www.glow-worm.co.uk
Instructions for Use
To be left with the user
30sxi
G.C. No. 41-019-14

- 1 -
READ CAREFULLY BEFORE USING
1 Readme..................................................................................................... 3
1.1 Welcome........................................................................................... 3
1.2 GuaranteePack................................................................................ 3
1.3 Servicing........................................................................................... 3
1.4 Benchmark....................................................................................... 4
1.5 Quickreferenceguide...................................................................... 4
2 Introducingyourappliance......................................................................... 5
2.1 Appliancedescription....................................................................... 5
2.2 Accessories...................................................................................... 5
3 Productdocumentation.............................................................................. 5
3.1 Documentstorage............................................................................ 5
3.2 Explanationofsymbols..................................................................... 5
4 Safety......................................................................................................... 6
4.1 Whattodoifyousmellgas?............................................................ 6
4.2 Safetyrecommendations.................................................................. 6
4.3 Safetyregulations............................................................................. 7
5 Guarantee/Responsibility......................................................................... 8
5.1 Detailedguarantee.......................................................................... 8
5.2 Applianceuse/manufacturerresponsibility..................................... 8
6 Recycling.................................................................................................... 9
6.1 Appliance.......................................................................................... 9
6.2 Packaging......................................................................................... 9
7 Clearances................................................................................................. 9
TABLE OF CONTENTS

- 2 -
HOW TO OPERATE YOUR APPLIANCE
8 Overview.................................................................................................. 10
8.1 Display............................................................................................ 10
8.2 SwitchingOn...................................................................................11
8.3 UserControls..................................................................................11
ANY ASSISTANCE?
9 FaultFinding............................................................................................. 13
10 Appliancesafetydevices.......................................................................... 14
10.1 BoilerShutdown............................................................................. 14
10.2 Protectingagainstfrost................................................................... 14
10.3 CondensateDrainBlockage........................................................... 14
10.4 SafetyDischargeValve.................................................................. 14
11 Appliancemaintenanceandservicing...................................................... 15
11.1 Cleaning......................................................................................... 15
11.2 RegularServicing........................................................................... 15
11.3 SpareParts..................................................................................... 15
11.4 SealedWaterSystems................................................................... 15
12 Tipsforsavingenergy.............................................................................. 16
13 Contactyourafter-salesorganisation....................................................... 16
TABLE OF CONTENTS

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READCAREFULLYBEFOREUSING
READ CAREFULLY BEFORE USING
1 Read me
1.1 Welcome
Theseinstructionsareanintegralpart
oftheboilerandmust,tocomplywith
thecurrentissueoftheGasSafety
(InstallationandUse)Regulations,beleft
withtheuser.
Pleaseensurethattheinstallerhasfully
completedtheBenchmarkChecklist
inthecentrepagesoftheinstallation
instructionssuppliedwiththeproductand
thatyouhavesignedittosaythatyou
havereceivedafullandclearexplanation
ofitsoperation.Theinstallerislegally
requiredtocompleteacommissioning
checklistasameansofcomplyingwiththe
appropriateBuildingRegulations(England
andWales).
AllinstallationsmustbenotiedtoLocal
AreaBuildingControleitherdirectlyor
throughaCompetentPersonsScheme.
ABuildingRegulationsCompliance
Certicatewillthenbeissuedtothe
customerwhoshould,onreceipt,writethe
NoticationNumberontheBenchmark
Checklist.
• Pleasereadtheseinstructionsand
followthemcarefullyforthesafeand
economicaluseofyourboiler.
iDo not forget to read the
chapters “Safety” and
“Guarantee” where you will nd
important information for your
safety.
1.2 Guarantee Pack
Thepackcontainstheletterofintroduction
andtheguarantee.Theextended
guaranteeissuppliedlooseandwe
recommendthatyoushouldreadit.
• Completeandreturnassoonaspossible
yourguaranteeregistrationcard.
Ifyourguaranteeregistrationcardis
missingyoucanobtainacopyorrecord
yourregistrationbytelephoning
theGlow-wormCustomerServicenumber
08000732142.
1.3 Servicing
Thisproductshouldbeservicedregularly
tooptimiseitssafety,efciencyand
performance.Theserviceengineershould
completetherelevantServiceRecord
ontheBenchmarkChecklistaftereach
service.TheBenchmarkChecklistmay
berequiredintheeventofanywarranty
workandassupportingdocumentation
relatingtohomeimprovementsinthe
optionaldocumentssectionoftheHome
InformationPack.
Toensurethecontinuedefcientandsafe
operationoftheboileritisrecommended
thatitischeckedandservicedatregular
intervals.Thefrequencyofservicingwill
dependuponthesiteconditionsand
usage,butingeneral,onceayearshould
beenough.
• Toobtainservice,pleasecallyour
installerorGlow-worm’sownservice
organisation.

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READCAREFULLYBEFOREUSING
1.4 Benchmark
Glow-wormisalicensedmemberof
theBenchmarkSchemewhichaimsto
improvethestandardsofinstallation
andcommissioningofdomesticheating
andhotwatersystemsintheUKandto
encourageregularservicingtooptimise
safety,efciencyandperformance.
1.5 Quick reference guide
WedesignedthisQuickreferenceguide
sothatyoucanstartusingyourappliance
rightaway.
ThisQuickreferenceguideassumesthat
theappliancehavebeeninstalledand
commissionedbyacompetentperson.
Benchmarkismanagedandpromoted
bytheHeatingandHotwaterIndustry
Council.
• Formoreinformationvisit
www.centralheating.co.uk

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READCAREFULLYBEFOREUSING
2 Introducing your appliance
2.1 Appliance description
TheUltracom2sxirangeofboilersare
designedforuseaspartofasealedwater
centralheatingsystemwithfullypumped
circulation.Thepump,expansionvessel
andassociatedsafetydevicesarealltted
withintheboiler.
Thedomestichotwaterisdelivered
directlytothetapwithouttheneedfor
storage.
Intelligentcontrolsareavailableas
accessoriesfromGlow-worm.
ContactyourInstallerorGlow-wormsales
forfurtherinformation.
TheUltracom2boilerisanappliance
thatusescondensingtechnology,which
recoversheatfromtheuegases,this
operatingprinciple,consumeslessenergy
andcontributestothereductionofyour
householdCO2emissions.
Thisapplianceisaroom-sealedtype
equippedwithauesystemforairsupply
andtheremovalofcombustionproducts.
Thisuesystemoffersthepossibilityto
installtheapplianceinanyroomwithout
theneedforadditionalventilation.
Installationandcommissioningofthe
applianceshouldonlybecarriedoutbya
competentperson.Theyareresponsible
fortheinstallationandthecommissioning
inaccordancewithstandardsinforce.
Youshouldalsoconsultacompetent
personformaintenanceandrepairofthe
applianceaswellasforanyadjustment
necessary.
2.2 Accessories
TheUltracom2iscompatiblewith
mostmakesofprogrammableroom
thermostats.Theboilercansupplyeither
230Vor24Vdependingonthetype.
Forincreasedsystemcompatibilityand
increasedenergysavingwithintelligent
controlGlow-wormofferarangeof
controlsdedicatedtoworkusingaunique
communicationsystem-eBus.
• Forfurtherdetailspleasecontactyour
installer.
3 Product documentation
3.1 Document storage
• Makesurethatthismanualisstored
closetoyourapplianceforfuture
reference.Shouldyoumovehome
ensurethatthismanualishandedover
tothenewhomeowners.
• Readtheseinstructionsandfollow
themcarefullyforthesafeandefcient
useofyourappliance.
Noresponsibilityorliabilitycanbe
acceptedfordamagescausedbyfailureto
followtheinstructionsinthismanual.
3.2 Explanation of symbols
aDANGER: Risk of injuries.
bATTENTION: Risk of damage
to the appliance or to its
surroundings.
iIMPORTANT INFORMATION

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READCAREFULLYBEFOREUSING
4 Safety
4.1 What to do if you smell gas?
- isolateyourgassupplyatthegas
emergencycontrolvalve.
- Eliminateallsourcesofignition,i.e.
smoking,blowlamps,hotairgunsetc.
- donotoperateelectricallightsor
switches,eitheronoroff.Openall
doorsandwindows,ventilatethearea.
- openimmediatelywindowsanddoors
inordertoventilatetheproperty.
- donotsearchforgasleakswitha
nakedame.
- callthegassuppliersemergencyphone
number:0800111999
- alertotherbuildingoccupants.
4.2 Safety recommendations
Youmustcomplywiththefollowing
recommendationsandsafetyinstructions:
• Neverperformanymaintenanceor
repairoftheapplianceyourself.
Onlycompetentpersonsareallowedto
workontheappliance.
• Nevertamperwithsafetydevices.
• Donotattempttomodifytheappliance
oritsimmediatesurroundingsasthis
mayaffectonthesafeuseofthe
appliance.
• Undernocircumstancesmusttheuser
interferewithoradjustsealedparts.
• Donotallowchildrentooperatethe
appliance.
• Donotobstructtheuesystem
Certainhomeimprovementsmay
adverselyaffecttheoperationofyour
appliance–youshouldconsultyour
installerforadvicebeforecarryingoutany
work.
• Donotexposetheappliancetohigh
humidity.
• Donotuseorstoreexplosiveor
inammablematerials(e.g.petrol,
aerosols,solvents,chlorinebased
detergents,paint,glueetc.)inthesame
roomastheappliance.Undercertain
conditions,thesesubstancescanprove
tobecorrosive.
• Donottouchtheheatedsurfacesof
theappliance,suchasoutletduct,
hydraulicconnections,alsoafterthe
applianceoperationbecause,for
acertaintime,thesesurfacesmay
becomehot.Anycontactwiththemcan
causeburns.
• Thehotwaterdeliveredbythe
appliancecanbeveryhot.The
appliancehotwatertemperaturecanbe
adjustabletosuityourspecicneeds
aspartofthecommissioning.Particular
caremustbetakenshouldthesystem
beusedbyyoungchildren,thevery
oldandthosewithsensoryloss.In
theseinstanceslowerdistribution
temperaturesshouldbeusedorthe
systemprotectedbyatemperingvalve.
Thisappliancecontainsmetalparts
(components)andcareshouldbe
takenwhenhandlingandcleaning,with
particularregardtoedges.
• Inthecaseofanywaterleak,
immediatelyturnoffthecoldwater
supplytotheapplianceandhave
theleakrepairedbyyourcompetent
person.
• Donotstoreorplacearticlesonthe
appliance.

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READCAREFULLYBEFOREUSING
4.3 Safety regulations
Servicing/maintenanceshouldbecarried
outbyacompetent personapproved
atthetimebytheHealthandSafety
Executive,inaccordancewiththerulesin
forceinthecountriesofdestination.
Ifthisboilerisinstalledinarentedproperty
intheUKthereisadutyofcareimposed
ontheownerofthepropertybythecurrent
issueoftheGasSafety(Installationand
Use)Regulations,Section35.
• Gas Safety (Installation and Use)
Regulations
Inyourowninterestsandthatofsafety,it
istheLawthatALLgasapplianceshave
beeninstalledbyacompetentperson
approvedatthetimebytheHealthand
SafetyExecutive,inaccordancewiththe
currentissueoftheseregulations.
Gas Category
ThisboilerisforuseonlyonG20natural
gasbutcanbeconvertedforuseonG31
propane.
Electrical Connection
TheboilerMUSTbeearthed.
TheboilerMUSTbeconnectedtoa
permanent230Vac,50Hzsupply,fused
at3A.
Connectionofthewholeelectricalsystem
oftheboiler,includinganyheating
controls,totheelectricalsupplymustbe
throughonecommonisolator.
Thecoloursofthreecoreexiblecable
are,blue-neutral,brown-live,greenand
yellow-earth.
Testing and Certication
Thisboileriscerticatedtothecurrent
issueofEN483forperformanceand
safety.
Itisimportantthatnoalterationismadeto
theboilerunlessapproved,inwriting,by
Glow-worm.
AnyalterationnotapprovedbyGlow-
worm,couldinvalidatethecertication,
boilerwarrantyandmayalsoinfringe
thecurrentissueofthestatutory
requirements.
CE Mark
Thisboilermeetstherequirements
ofStatutoryInstrument,No.3083of
theBoiler(EfciencyRegulations,
andthereforeisdeemedtomeetthe
requirementsofDirective92/42/EEC
ontheefciencyrequirementsfornew
hotwaterboilersrewithliquidorgaseous
fuels.
TypetestforpurposesofRegulation5
certiedby:Notiedbody1312.
Product/productioncertiedby:Notied
body0086.
TheCEmarkonthisapplianceshows
compliancewith:
- Directive90/396EEConthe
approximationofthelawsofthe
MemberStatesrelatingtoappliances
burninggaseousfuels.
- Directive2006/95/EEConthe
harmonisationoftheLawsofthe
MemberStatesrelatingtoelectrical
equipmentdesignedforusewithin
certainvoltagelimits.
- Directive2004/108/EEC
ontheapproximationoftheLaws
oftheMemberStatesrelatingto
electromagneticcompatibility.

0020092786_01-04/10-Glow-worm
- 8 -
READCAREFULLYBEFOREUSING
The CE mark shows that this
appliance has been designed
according to the safety
techniques and rules in force.
The compliance of this
appliance with the relevant
standards has been certied.
5 Guarantee / Responsibility
5.1 Detailed guarantee
ThankyouforinstallinganewGlow-worm
applianceinyourhome.
Glow-wormappliancesaremanufactured
totheveryhigheststandardsowe
arepleasedtoofferourcustomersa
ComprehensiveGuarantee.
Thisproductisguaranteedfor24months
fromthedateofinstallationor30months
fromthedateofmanufacture,whicheveris
theshorter,forpartsandlabour.
Thesecondyearofthepartsguarantee,
fromthebeginningofthe13thmonth
onwardsafterinstallationormanufacture,
isconditionalupontheboilerhaving
beenservicedbyacompetentperson
approvedatthetimebytheHealthand
SafetyExecutive,inaccordancewiththe
manufacturer’srecommendations.We
stronglyrecommendregularservicing
ofyourgasappliance,butwherethe
conditionisnotmet,anychargeablespare
partsorcomponentsissuedwithinthe
applicableguaranteeperiodstillbenet
froma12monthwarrantyfromthedateof
issuebythemanufacturer.
5.2 Appliance use / manufacturer
responsibility
Servicing/maintenanceshouldbecarried
outbyacompetentperson approved
atthetimebytheHealthandSafety
Executive,inaccordancewiththerulesin
forceinthecountriesofdestination.
Theguaranteeisapplicableonthe
conditionthat:
- Theapplianceisinstalledbya
competentpersoninaccordancewith
installationinstructions.
- Theapplianceisusedfornormal
domesticpurposesandinaccordance
withthemanufacturer’soperatingand
maintenanceinstructions.
- Theapplianceisserviced,maintained,
byacompetentperson.
- Therepairorreplacementofparts
duringtheguaranteeperioddoesnot
havetheeffectofextendingtheperiod.
Themanufacturerhasnoresponsibility
whatsoeverforanydamageresulting
from:
- Anydefectsordamageresulting
fromincorrectorpoorinstallation,
inadequateservicing,ormaladjustment
ofthegasorwaterused.
- Anydefectsinthesystemtowhichthe
applianceisconnected.
- Anydefectscausedbyinadequatefrost
protection.
- Anydeteriorationormaladjustment
followingchangesinthenatureor
pressureofthegasorthewaterused,
orachangeinthecharacteristicsofthe
electricalsupplyvoltage.
• Forfurtherdetails,refertoyourTerms
andConditions.

0020092786_01-04/10-Glow-worm - 9 -
READCAREFULLYBEFOREUSING
aThis appliance is intended
to be installed only within
the designated countries
displayed on the type plate.
• Itistheresponsibilityofparents,
guardiansandcarers,thatthe
applianceisprotectedawayfrom
personsundertheircare.
6 Recycling
Thisappliancecontainsmanyrecyclable
partsandshouldbedisposedofaccording
tothecurrentregulations.Thepackaging
shouldalsobedisposedofaccordingto
thecurrentregulations.
6.1 Appliance
This symbol indicates that
this appliance must not be
disposed of with household
waste, that it should be
selectively collected for
energy recovery, reuse or
recycling.
• Taketheappliancetoanappropriate
collectionpoint.
iBy complying with this
directive, you will contribute
to the preservation of natural
resources and the protection of
human health.
6.2 Packaging
Thecompetentpersonwhoinstalledthe
appliancemust:
- sortthewastesoastoseparatethose
whichcanberecycled(cardboard,
plastics...)fromthosethatcannot.
- disposeofthewasteincompliancewith
regulationsinforce.
7 Clearances
600*
min.
0
min.
0
min.
200
min.
150
min.
NOTE:
* A removable compartment door can
be placed a minimum 5 mm in front of
appliance. A clearance of 600 mm is
required from a xed surface.

0020092786_01-04/10-Glow-worm
- 10 -
HOWTOOPERATEYOURAPPLIANCE
HOW TO OPERATE YOUR
APPLIANCE
8 Overview
8.1 Display
3
2
16
4
5
Key
1 Domestic hot water temperature control
buttons (only operational if Glow-worm
external controls are tted)
2 Display
3 Reset button
4 On/Off button
5 Central heating temperature control
button
6 Mode selection button
2
1
3
4
5
Key
1 Domestic hot water temperature
(This mode is only operational if
Glow-worm external controls are tted)
2 Fault symbols
3 Central heating system pressure
4 Burner operating indicator
5 Central heating temperature

0020092786_01-04/10-Glow-worm - 11 -
HOWTOOPERATEYOURAPPLIANCE
8.2 Switching On
Checkthatallisolatingvalvesandthegas
servicecockontheapplianceareopen
andthatwaterowsfromthehotwater
taps,closethetaps.
aDo not operate the boiler
without water.
• Makesurethat:
- Theappliancehaselectricalpower,
- Thegasservicecockisopen
- Themainswatersupplyisturnedon
aIf you are in any doubt about
the boiler being lled with
water contact your installer
or Glow-worm's own service
organisation using the
telephone number shown in
the chapter " Contact your
after-sales organisation".
• Presstheon/offbutton(4).
Thecontrolpanelwillashanddisplayall
itsdigits.Itwillthenreturntothedefault
displayanddependingontheselected
operationandcontrols,displaythe
temperaturesettingsandwaterpressure.
Turning off
• Presstheon/offbutton(4).
Theapplianceisnolongerpoweredand
thedisplayswitchesoff.
aIf you intend to leave your
property empty for a prolonged
period, please refer to the
Appliance Safety Devices
section.
8.3 User Controls
Selection of operating mode(s)
Tochangetheoperatingmode:
• Pressthebutton .
Symbol Mode
Heating+domestichotwater
Heatingonly
DomesticHotwateronly
None Frostprotectionmodeonly
iIMPORTANT: When neither
of the symbols are displayed,
the boiler is in frost-protection
mode.
Adjusting the domestic hot water
temperature (This mode is only
operational if Glow-worm external controls
are tted)
Domestichotwaterhaspriorityover
centralheating.
• Pressthebuttons or ofthe
function toadjustthetemperatureof
domestichotwater.
Temperature of the water
(°C)
min. 38
recommended 50
max. 60

0020092786_01-04/10-Glow-worm
- 12 -
HOWTOOPERATEYOURAPPLIANCE
Adjustment for the water temperature
in the heating circuit
• Pressthebuttons or ofthe
function toadjustthetemperatureof
thewaterintheheatingcircuit.
Temperature of the water
(°C)
min. 10
recommended 50
max. Pre-setbytheinstaller
NOTE:IfaGlow-wormoutdoorsensoror
Glow-wormintelligentcontrolsaretted,
thetemperatureofthewaterintheheating
circuitiscalculatedbytheboiler.Itis
neithernecessarynorpossibletoadjustit
manually.

0020092786_01-04/10-Glow-worm - 13 -
ANYASSISTANCE?
ANY ASSISTANCE?
9 Fault Finding
Inthissectionfaultcodesthatare
displayed,whichCANbecarriedoutby
theUSERtorestoreapplianceoperation
(Correctiveaction:...).Otherfaultcodes
MUSTbesolvedbyacompetentperson
only.
iLike all condensing boilers
it will produce a plume of
condensation from the ue
terminal in cool weather.
This is due to the high
efciency and hence low ue
gas temperature of the boiler.
It is normal and not a fault
indication.
• Ifaftercarryingoutthisbasicadvice
andyourappliancestilldoesnotwork,
leaveitturnedoffandcontactyour
competentperson.
Fault code Possible causes Solution
The
appliance
stops
working
Electricalcircuit
interrupted
Checkthatthereisnopowercutandthattheapplianceis
correctlyconnected.Whenelectricalpowercomesback
on,theapplianceautomaticallycomesbackintoservice.
Ifthefaultpersists,contactyourInstallation/Servicing
companyorGlow-wormService.
Fault
Pressonthe"reset"button.Waitfor5seconds.Ifthefault
persistsandthesymbol
xx
appears,contactyour
Installation/ServicingcompanyorGlow-wormService.
Lackofwaterinthe
installation
(<0.5bars)
Openthellingtaplocatedundertheapplianceuntil
youobtainapressureofbetween0.8and1.2barson
theindicator,refertodiagramoverleaf.Ifrellingneeds
tobecarriedouttoooften,theremaybealeakinyour
installation.Inthiscase,contactyourInstallation/Servicing
companyorGlow-wormService,tohaveyoursystem
checked.
Excesswaterinthe
installation
Withcentralheatingoff,openthevent(bleedscrew)ona
radiatortoallowwatertoescapeandreducethepressure
intheheatingcircuit,orcontactyourInstallation/Servicing
companyorGlow-wormService.
xx Fault ContactyourInstallation/ServicingcompanyorGlow-
wormService.

0020092786_01-04/10-Glow-worm
- 14 -
ANYASSISTANCE?
10 Appliance safety devices
10.1 Boiler Shutdown
Theboilersoftwareisdesignedto
recognisethepotentialforanoverheat
lockoutandwillshutdownbeforethis
happens.
• Torestarttheboiler,pressthereset
button,seechapter"Applianceuse►
Overview".
Iftheboilerfailstoresumenormal
operationandallexternalcontrolsare
callingforheat,thencallyourInstallation/
ServicingcompanyorGlow-wormservice.
10.2 Protecting against frost
Appliance Protection
Incaseoftheriskoffrost:
• Makesurethattheelectricalandgas
supplytotheapplianceisturnedon.
• Foranabsenceofseveraldays,select
the"frostprotection"mode.Inthis
mode,onlythewaterpressureinthe
heatingcircuitisvisible.or
• Setthe"holiday"modeintheexternal
control.
Thefrost-protectionsystemstartsthe
appliance'spumpwhenthetemperaturein
theheatingcircuitgoesbelow12°C.The
pumpstopswhenthetemperatureofthe
waterintheheatingcircuitreaches15°C.
Ifthetemperatureintheheatingcircuit
goesbelow7°C,theburnerislituntilthe
temperaturereaches35°C.
Iftheboilerisin"DomesticHotWater"
modeonly,thefrost-protectionsystemis
alsoactive.
System Protection
Theboileralonecannotensurethatthe
installationisprotectedagainstfrost.
NOTE:Anyotherexposedareasofthe
systemshouldbeprotectedbyaseparate
frostthermostat.
Incaseofprolongedabsence,where
powertothedwellingandtheboileris
switchedoff,contactyourInstallation/
ServicingcompanyorGlow-wormService
tohavetheinstallationdrainedortohave
theheatingcircuitprotectedbyaddingan
anti-freezespeciallydesignedforheating
systems.
bCAUTION: Your domestic
water circuit (hot and cold) is
not protected by the boiler.
10.3 Condensate Drain Blockage
Asasafetyfeaturetheboilerwillstop
workingifthecondensatedrainbecomes
blocked.Duringfreezingconditionsthis
maybeduetotheformingoficeinthe
condensedrainexternaltothehouse.
• Releaseaniceblockagebytheuseof
warmclothsonthepipe.
Theboilershouldthenrestart.
• ContactyourInstallation/Servicing
companyorGlow-wormserviceifthe
faultpersists.
10.4 Safety Discharge Valve
Thesafetydischargevalveanddischarge
pipeisttedtotheboiler.
• Ifthereisanydischargefromthepipe,
switchofftheboilerelectricalsupply,
thencallyourInstallation/Servicing
companyorGlow-wormservice.

0020092786_01-04/10-Glow-worm - 15 -
ANYASSISTANCE?
11 Appliance maintenance and
servicing
11.1 Cleaning
aBefore cleaning turn the
appliance off.
Theappliancecasingcanbecleaned
usingamildliquiddetergentwithadamp
cloth,thenadryclothtopolish.
iDo not use any form of
abrasive or solvent cleaner
as you may damage the
paintwork.
11.2 Regular Servicing
Regularservicingoftheapplianceis
importanttotheprolonged,safeand
efcientuseofyourappliance.
aIncorrect or inadequate
servicing can severely affect
the safety of the appliance
and can lead to injury.
Werecommendthatyourapplianceis
servicedeveryyear.
• Onlyuseacompetentperson.
Theserviceengineershouldcomplete
therelevantServiceRecordonthe
BenchmarkChecklistaftereachservice.
TheBenchmarkChecklistmaybe
requiredintheeventofanywarranty
workandassupportingdocumentation
relatingtohomeimprovementsinthe
optionaldocumentssectionoftheHome
InformationPack.
Toobtainservice,pleasecallyourinstaller
orGlow-worm’sownserviceorganisation.
11.3 Spare Parts
Inordertoguaranteethesafeand
prolongedlifeoftheproduct,insistthat
onlythemanufacturer’sgenuinespare
partsareused.
• Donotusereconditionedorcopyparts
thathavenotbeenclearlyauthorised
byGlow-worm.
• Ifreplacementpartsarerequired
contactGlow-worm’sownservice
organisationforadviceusingthe
telephonenumberbelow.
Tel:01773828100
orforapprovedstockist,visitwww.glow-
worm.co.uk.
• Pleasequotethenameandmodelof
theboiler.
Thenameandmodelbadgeisonthefront
case.
• Ifindoubtseekadvicefromthe
localgascompanyorGlow-worm’s
ownserviceorganisationusingthe
telephonenumberbelow.
Tel:01773828100
11.4 Sealed Water Systems
Thedraining,rellingandpressurising
MUSTbecarriedoutbyacompetent
personapprovedatthetimebytheHealth
andSafetyExecutive.
• ContactGlow-worm’sownservice
organisationusingthetelephone
numberbelow.
Tel:01773828100

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- 16 -
ANYASSISTANCE?
12 Tips for saving energy
Yourinstallerwillbeabletogiveenergy
savingadviceaboutyoursystemandits
controls.
Forenergysavingadviceyoucancontact
theEnergySavingsTrustforadviceor
visitwww.energysavingtrust.org.ukwho
offersimpleeffectiveadviceaboutsaving
energy.
Regularservicingofyourboilerwillhelp
maintainitsefciency-servicingoncea
yearisrecommended
Turnyourthermostatdown.Reducing
yourroomtemperatureby1°Ccouldcut
yourheatingbillsbyupto10percent.Set
yourheatingandhotwateratthetime
controllertocomeononlywhenrequired
ratherthanallthetime.
13 Contact your after-sales
organisation
Customer service call
Tel:01773828100
Technical helpline
Tel:01773828300

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Because of our constant endeavour for improvement, details may vary slightly from those shown in these instructions.
Glow-worm,NottinghamRoad,Belper,Derbyshire.DE561JT