go hearing Go Ultra User manual

User Manual V1.0
Go Ultra
OTC Hearing Aids
www.gohearing.com
hearing

Precautions and Warnings
WARNING: If you are younger than 18, do not use this. You should go to
a doctor, preferably an ear-nose-throat doctor (an ENT), because your
condition needs specialized care. Over-the-counter hearing aids are only for
users who are age 18 and older.
WARNING: When to See a Doctor
If you have any of the problems listed below, please see a doctor, preferably an
ear-nose-throat doctor (an ENT).
• Your ear has a birth defect or an unusual shape. Your ear was injured or
deformed in an accident.
• You saw blood, pus, or uid coming out of your ear in the past 6 months.
• Your ear feels painful or uncomfortable.
• You have a lot of ear wax, or you think something could be in your ear.
• You get really dizzy or have a feeling of spinning or swaying (called vertigo).
• Your hearing changed suddenly in the past 6 months.
• Your hearing changes: it gets worse then gets better again.
• You have worse hearing in one ear.
• You hear ringing or buzzing in only one ear.
This OTC hearing aid is for users who are 18 and older. People who are younger than
18 with hearing loss should see a doctor, preferably an ENT, because they may need
medical testing and management. Hearing loss can affect speech and learning, so
professional tting and continuing care are also important.

WARNING: This hearing aid should not cause pain when inserting it. Remove this
device from your ear if it causes pain or discomfort when you insert or place it.
To try again, make sure to follow the instructions. If you feel pain or discomfort
again, contact the manufacturer. If your pain or discomfort doesn’t go away,
contact your hearing healthcare professional. You can also report this to FDA as
an adverse event according to the instructions that appear later.
These PRECAUTIONS point out situations which could cause minor or moderate
injuries to the user or to the hearing aid.
• You should familiarize yourself fully with the entire contents of this user manual
before using the Go hearing aid to ensure personal safety and correct use.
Contact the Go contact center for support if you experience unexpected
operations or performance.
• Do not attempt to modify the shape of the hearing aids yourself.
• For best results, use hearing aid accessories provided by Go Hearing.
• Never leave your hearing aids where small children and pets can reach them.
These WARNINGS point out situations which could cause serious injuries to the
user or to the hearing aid.
• In some acoustic environments, over amplication can cause discomfort and
damage to the patient’s hearing.
• Do not use your hearing aids in explosive or oxygen-enriched areas.
• Allergic reactions to hearing aids are unlikely. However, if you experience
itching, redness, soreness, inammation, or a burning sensation in or around
your ears, inform a hearing healthcare provider and contact your physician.

• You may notice accelerated accumulation of earwax when using your
hearing aid. This is normal, but see your hearing healthcare provider if you
continue to have difculty.
• In the unlikely case that any parts remain in the ear canal after the removal
of the hearing aid, contact a physician immediately. Report the event to your
hearing healthcare provider as soon as possible.
• Remove your hearing aids for CT and MRI scans or for other electromagnetic
procedures.
• Never leave your hearing aids and/or charging case where small children and
pets can reach them.
• If you feel pain in or behind your ear, if it is inamed, if skin irritation or
accumulations of ear wax occur, please check with a hearing healthcare
provider, preferably an ear-nose-throat doctor (ENT).
• If you have active implantable devices, please keep magnets (ie. the charging
case) at least 6 inches away from the active implant.
• Do not cover the whole charging case while charging with the charging cable,
e.g. with a cloth etc.
• Please do not share your hearing aids with other people.
• Sleeping with your hearing aids in your ears is not recommended. Risks
vary from damaging your hearing aids to experiencing discomfort and/or
feedback. You will nd, however, that there are many assistive devices
available to you, such as wake-up alarms that can be placed under your
pillow or wristbands that vibrate when you have a phone call.
• Contact [phone] for support if you experience unexpected operations
or performance.

Caution: The sound output should not be uncomfortable or painful. The
sound output should not be uncomfortable or painful. You should turn down
the volume or remove the device if the sound output is uncomfortably loud
or painful. If you consistently need to turn the volume down, you may need to
further adjust your device.
Caution: You might need medical help if a piece gets stuck in your ear. If
any part of your hearing aid, like the eartip, gets stuck in your ear, and you
can’t easily remove it with your ngers, get medical help as soon as you can.
You should not try to use tweezers or cotton swabs because they can push
the part farther into your ear, injuring your eardrum or ear canal, possibly
seriously.
Note: If you remain concerned, consult with a professional. If you try this
device and continue to struggle with or remain concerned about your
hearing, you should consult with a hearing healthcare professional.
Caution and notices for users
Caution: This is not hearing protection. You should remove this device if you
experience overly loud sounds, whether short or long-lasting. If you’re in a
loud place, you should use the right kind of hearing protection instead of
wearing this device. In general, if you would use ear plugs in a loud place, you
should remove this device and use ear plugs.

Note: Tell FDA about injuries, malfunctions, or other adverse events. To
report a problem involving your hearing aid, you should submit information
to FDA as soon as possible after the problem. FDA calls them “adverse
events,” and they might include: skin irritation in your ear, injury from the
device (like cuts or scratches, or burns from an overheated battery), pieces
of the device getting stuck in your ear, suddenly worsening hearing loss from
using the device, etc.
Instructions for reporting are available at https://www.fda.gov/Safety/
MedWatch, or call 1-800-FDA-1088. You can also download a form to mail
to FDA.
Note: What you might expect when you start using a hearing aid. A hearing
aid can benet many people with hearing loss. However, you should know
it will not restore normal hearing, and you may still have some difculty
hearing over noise. Further, a hearing aid will not prevent or improve a
medical condition that causes hearing loss. People who start using hearing
aids sometimes need a few weeks to get used to them. Similarly, many
people nd that training or counseling can help them get more out of their
devices. If you have hearing loss in both ears, you might get more out of
using hearing aids in both, especially in situations that make you tired from
listening-for example, noisy environments.

Welcome to your Go Ultra OTC
Hearing Aids.
This manual will provide you with all the information you need
to use and maintain your new OTC hearing aids.
For additional information on the use of these hearing aids visit
www.gohearing.com.

What’s inside the box
Get to know your hearing aids
Hearing aid overview
Setting up and use
Using your hearing aids
Charging the hearing aids
Cleaning, maintenance and care
Consumables
Troubleshooting
Warranty
Contact us
Information and description of symbols
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Table of Contents
11

2What’s inside the box?
1 x pair of Go Ultra OTC hearing aids
6 x Open domes
(Small, medium and large sizes)
6 x Closed domes
(Small, medium and large sizes)
1 x Charging case
6x Slim tubes
(2x size 1, 2x size 2, 2x size 3)
Power
adaptor
1 x Charging cable for
the charging case
1 x Cleaning brush
2 x Cleaning wires
1 x Ear measuring tool