go hearing Go Lite User manual

User Manual V3.0
Go Lite & Go Prime
OTC Hearing Aids
www.gohearing.com
hearing

Precautions and Warnings
WARNING: If you are younger than 18, do not use this.
You should go to a doctor, preferably an ear-nose-
throat doctor (an ENT), because your condition needs
specialized care. Over-the-counter hearing aids are
only for users who are age 18 and older.
WARNING: When to See a Doctor
If you have any of the problems listed below, please
see a doctor, preferably an ear-nose-throat doctor
(an ENT).
• Your ear has a birth defect or an unusual shape. Your
ear was injured or deformed in an accident.
• You saw blood, pus, or uid coming out of your ear in
the past 6 months.
• Your ear feels painful or uncomfortable.
• You have a lot of ear wax, or you think something
could be in your ear.
This OTC hearing aid is for users who are 18 and older. People
who are younger than 18 with hearing loss should see a
doctor, preferably an ENT, because they may need medical
testing and management. Hearing loss can affect speech
and learning, so professional tting and continuing care are
also important.

• You get really dizzy or have a feeling of spinning or
swaying (called vertigo).
• Your hearing changed suddenly in the past 6 months.
• Your hearing changes: it gets worse then gets better
again.
• You have worse hearing in one ear.
• You hear ringing or buzzing in only one ear.
WARNING: This hearing aid should not cause pain
when inserting it. Remove this device from your ear if
it causes pain or discomfort when you insert or place
it. To try again, make sure to follow the instructions.
If you feel pain or discomfort again, contact the
manufacturer. If your pain or discomfort doesn’t go
away, contact your hearing healthcare professional.
You can also report this to FDA as an adverse event
according to the instructions that appear later.
These PRECAUTIONS point out situations which could
cause minor or moderate injuries to the user or to the
hearing aid.
• You should familiarize yourself fully with the entire
contents of this user manual before using the Go
hearing aid to ensure personal safety and
correct use. Contact the Go contact centre for
support if you experience unexpected operations or
performance.
• Do not attempt to modify the shape of the devices

yourself.
• For best results, use hearing aid accessories provided
by Go Hearing.
• Never leave your devices where small children and
pets can reach them.
These WARNINGS point out situations which could
cause serious injuries to the user or to the hearing aid.
• In some acoustic environments, over amplication
can cause discomfort and damage to the patient’s
hearing.
• Do not use your device in explosive or oxygen-
enriched areas.
• Allergic reactions to hearing aids are unlikely.
However, if you experience itching, redness, soreness,
inammation, or a burning sensation in or around
your ears, inform a hearing healthcare provider
and contact your physician.
• You may notice accelerated accumulation of earwax
when using your hearing aid. This is normal, but see
your hearing healthcare provider if you continue to
have difculty.
• In the unlikely case that any parts remain in the
ear canal after the removal of the hearing aid,
contact a physician immediately. Report the event to
your hearing healthcare provider as soon as possible.

• Remove your aids for CT and MRI scans or for other
electromagnetic procedures.
• Never leave your hearing aids and/or charging case
where small children and pets can reach them.
• If you feel pain in or behind your ear, if it is inamed,
if skin irritation or accumulations of ear wax occur,
please check with a hearing healthcare provider,
preferably an ear-nose-throat doctor (ENT).
• If you have active implantable devices, please keep
magnets (ie. the charging case) at least 6 inches
away from the active implant.
• Do not cover the whole charging case while charging
with the charging cable, e.g. with a cloth etc.
• Please do not share your hearing device with other
people.
• Sleeping with your hearing aids in is not
recommended. Risks vary from damaging your
hearing aids to experiencing discomfort and/or
feedback. But with some research, you will nd that
there are many assistive devices available to you,
such as wake-up alarms that can be placed under
your pillow or wristbands that vibrate when you have
a phone call.
• Contact [phone] for support if you experience
unexpected operations or performance.

Caution: The sound output should not be
uncomfortable or painful. The sound output should
not be uncomfortable or painful. You should turn down
the volume or remove the device if the sound output
is uncomfortably loud or painful. If you consistently
need to turn the volume down, you may need to further
adjust your device.
Caution: You might need medical help if a piece gets
stuck in your ear. If any part of your hearing aid, like
the eartip, gets stuck in your ear, and you can’t easily
remove it with your ngers, get medical help as soon
as you can. You should not try to use tweezers or cotton
swabs because they can push the part farther into
your ear, injuring your eardrum or ear canal, possibly
seriously.
Note: If you remain concerned, consult with a
professional. If you try this device and continue
to struggle with or remain concerned about your
hearing, you should consult with a hearing healthcare
professional.
Caution and notices for users
Caution: This is not hearing protection. You should
remove this device if you experience overly loud
sounds, whether short or long-lasting. If you’re in a
loud place, you should use the right kind of hearing
protection instead of wearing this device. In general,
if you would use ear plugs in a loud place, you should
remove this device and use ear plugs.

Note: Tell FDA about injuries, malfunctions, or other
adverse events. To report a problem involving your
hearing aid, you should submit information to FDA
as soon as possible after the problem. FDA calls
them “adverse events,” and they might include: skin
irritation in your ear, injury from the device (like cuts
or scratches, or burns from an overheated battery),
pieces of the device getting stuck in your ear, suddenly
worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.
fda.gov/Safety/MedWatch, or call 1-800-FDA-1088. You
can also download a form to mail to FDA.
Note: What you might expect when you start using a
hearing aid. A hearing aid can benet many people
with hearing loss. However, you should know it will not
restore normal hearing, and you may still have some
difculty hearing over noise. Further, a hearing aid
will not prevent or improve a medical condition that
causes hearing loss. People who start using hearing
aids sometimes need a few weeks to get used to them.
Similarly, many people nd that training or counseling
can help them get more out of their devices. If you
have hearing loss in both ears, you might get more out
of using hearing aids in both, especially in situations
that make you tired from listening-for example, noisy
environments.

Welcome to your Go
Hearing Aids.
This manual will provide you with all the
information you need to use and maintain
your new OTC hearing aid devices.
This manual explains both Go Prime and Go
Lite models. Please check the side and/or
front of outer packaging to see which model
you have.
Ensure you follow instructions relevant to
your model.
For additional information on the use of these
devices visit www.gohearing.com.

What’s inside the box
Components of the devices
Quick start guide
Charging the devices
Device information
Cleaning and maintenance
Wax guard replacement instruction
Troubleshooting
Getting used to the devices
Contact us
Information and description of symbols
2
3
4
10
13
14
15
17
18
21
22
Table of Contents
11

2
What’s inside the box?
2 x Color coded OTC
Hearing Aids
6 x Domes (Small, medium
and large sizes)
4 x Spare wax guards
1 x Charging case
1 x
Charging
adapter
1 x Volume adjustment tool
(for the Go Lite only)
1 x Charging cable for
the charging case 1 x Cleaning brush
2

Components of the devices
Pull wire
Go Prime:
Volume/
program
control
Go Lite:
Volume
control
Magnetic
port
Wax guard
Charging
port
Microphone
Replaceable
domes
3

Quick start guide
Power ON/OFF
Selecting the correct dome
ON: The device will switch on automatically
once removed from the charging case. You
might hear it give feedback or whistle. This is
normal.
OFF: The device will switch off as soon as it’s
placed back in the charging case.
Important: The pull wire ts into the deep
groove in the charging case. The device
should feel secure when it connects to the
magnet.
Each device comes
with 3 different dome
sizes. The device comes
preassembled with a
medium-sized dome.
Choose a dome that allows the device to feel
comfortable and secure in your ear.
4

WARNING: When attaching a dome,
ensure that you rmly push it over the
ridge at the end of the sound outlet from
an angle, working your way around until
the whole ridge is encased in the dome.
It needs to be secure to prevent it from
coming off the device.
Inserting the device
The device comes in different colors and is
marked with an Rand an L.
Right ear: Red color and marked with R.
Left ear: Blue color and marked with L.
Align the device before
inserting them. Ensure the white
dot at the top of the device is
facing upwards.
Go Lite:
Right ear: Volume control
wheel at the bottom.
Left ear: Volume control wheel
at the top.
5

Tips for inserting and removing the device
• To insert the device, hold it with the pull wire
between your thumb and forenger.
• Gently pull your outer ear backwards with
your free hand to make it easier to insert.
Opening and closing your mouth may ease
insertion.
• Gently pull on the pull wire to remove the
device.
• Turn the volume down
the rst time you try the
device.
• It is normal for the
device to give
temporary feedback or
whistle when you insert
it or take it out.
Go Prime:
Right ear: Volume/program
control at the bottom.
Left ear: Volume/program control
at the top.
6

Please Note: Due to individual ear canal
differences, the devices might not
reach the correct depth of insertion as
desired. If the devices feel comfortable
and secure with no apparent feedback/
whistling then they should still offer
the desired benet. Be gentle, but rm
when inserting. Do not use force. If any
pain experienced, remove immediately
and consult a hearing healthcare
professional.
Adjusting the volume
Please Note: The
Volume Adjustment
Tool is intended
for the Go Lite
model only. Each
hearing aid needs
to be adjusted
individually.
7

8
Go Lite:
1. Use the small volume adjustment tool that’s
included.
2. Place the adjustment tool along the length
of the groove/line on the wheel.
3. The arrow will indicate the volume level.
4. Slowly and gently turn the wheel in the
desired direction.
5. Turn the wheel clockwise to increase the
volume.
6. Turn the wheel anti-clockwise to decrease
the volume.
Go Prime:
The button on your Go Prime hearing aids has
two functions which are accessed by pressing
the button differently.
One to adjust the volume level (quick press
and release) and the other to change
between 3 different program settings (press
and hold).
Changing the volume of your Go Prime
1. To change the volume, press and release the
button.

2. You should notice a gradual increase in
volume accompanied by a single beep.
3. When the maximum volume level is
reached, you will hear 2 beeps.
4. Pressing the button while you’re on the
maximum level will return the hearing aids to
the miminum volume level.
5. There are a total of 8 volume steps. Press the
button to increase the volume until you nd a
comfortable level between minimum
and maximum.
Changing the programs on the Go Prime
Your device has 3 listening program settings.
To change between programs, press and hold
the button for 3-4 seconds before releasing
the button.
Please Note: Every time the device is
switched on, it will revert back to the most
recent volume setting you used.
Please Note: Volume on each hearing aid
needs to be adjusted separately.
9

Please Note: Every time the device is
switched on, it will revert back to the most
recent program setting you used.
Please Note: The program on each hearing
aid needs to be changed separately.
10
Normal Setting
- Suitable when you struggle with all sounds.
- You will hear 1 beep when this is activated.
High-Frequency Setting
- Suitable when struggling to hear high
pitched sounds or when it is very noisy.
- You will hear 2 beeps when this is activated.
Low Frequency Setting
- Suitable when you struggle to hear low
pitched sounds or when listening to music.
- You will hear 3 beeps when this is activated.

Charging your devices
Before using the hearing
aids for the rst time,
remove the sticker and
charge them fully.
The charging cable can
connect to any USB power
source to charge the
charging case. Insert the
charging cable into the
bottom of the charging case.
Your devices can be used for up to 20hrs on
a single, full charge. A fully charged charging
case can charge the devices up to 6 times.
It takes between 2-3hrs to charge the devices
fully. It takes between 2-3hrs to charge the
charging case. The charging case and the
device can be charged simultaneously.
11