www.gobotech.com.au
© 2023 Gobotech Pty Ltd. Grand Lighting Manuals - revision Aug 2023. Specifications are subject to change without notice.
Page 10 of 10
GL80_L25 IP65 LED GOBO PROJECTOR
SERVICE AND WARRANTY
STANDARD WARRANTY
SERVICE, WARRANTY CLAIMS AND RETURNS
The standard warranty applies only to Grand Lighting products sold by Gobotech Pty Ltd or its authorised resellers, or country distributors.
“Standard Warranty Period” means the warranty period applicable under the standard warranty being a period of 24 months from the original
date of purchase of the Grand Lighting product(s) unless specifically noted and agreed to otherwise. This warranty also applies to drivers and
power supplies that Gobotech have matched and sold with the Grand Lighting product.
Gobotech Pty Ltd or Grand Lighting will not be held responsible for any loss, damage, cost or expense incurred as a result of the installation or
removal of any Grand Lighting product for any reason nor does this warranty cover any Grand Lighting product that has become defective due
to an accident, act of god, improper installation, power surge, unreasonable use, improper service or unauthorised modification or adjustment
of drivers or other causes not arising out of defects in material and workmanship. Normal wear and effects of weather that do not affect the
safety or operation of the light are not covered by this warranty.
In the event that Grand Lighting is unable to replace or repair any defective Grand Lighting product under the warranty it will use reasonable
endeavours to provide an alternative of similar specification and quality. Whilst reasonable endeavours will be taken to match the light quality,
LED bin and/or colour temperature of the LED’s used for any replacements, it may not always be possible to do so, due to the age of the
product, changes in the LED suppliers product specification and availability. In these circumstances Grand Lighting will use reasonable
endeavours to offer the closest alternative available.
Replacement parts provided under the warranty are warranted on the same terms and for the remainder of the warranty period of the Grand
Lighting products they are replacing or in which they are installed.
Gobotech guarantees that Grand Lighting products are free from defects in materials or workmanship under normal use during the standard
warranty period.
During the standard warranty period, Gobotech will, (following prompt written notice of the issue(s) and a reasonable period for investigation)
at its discretion, repair or replace either the whole Grand Lighting product or any part of it that Gobotech deems to be defective as a result of
a material or manufacturing fault. Gobotech will not be in any way liable under the standard warranty in respect to any Grand Lighting product
that:
1) Was not originally installed in accordance with:
a) The installation instruction supplied with, or printed on, the Grand Lighting product or published on the
Grand Lighting website (www.grandlighting.com.au)
b) The standards of good practice.
2) Was not installed in suitable environmental conditions (including but not limited to ambient temperature,
moisture level and air flow for that particular Grand Lighting product;
3) Has been altered or modified in any way by third parties not authorised by Gobotech to do so;
4) Has been subject to misuse (including but not limited to incorrect operation by the user or connection to or
operation with an unsuitable power supply):
5) Has been previously repaired by a person other than an authorised representative of Gobotech
The standard warranty period will only be valid if the date of purchase is confirmed by an official invoice issued at the time of purchase.
In order to make a claim under the warranty and receive the Return Authorisation Form, please contact:
Gobotech Pty Ltd - www.gobotech.com.au
Please contact Gobotech for any items that are faulty and out of warranty to obtain a quote from our service department to either fix or replace
parts where possible.
All carriage, insurance and return charges or duties are the responsibility of the customer and are not covered by the warranty. Grand Lighting
products returned under the warranties should be appropriately packaged to prevent damage during transit. Any return of Grand Lighting
products under the warranty is done at the sole risk of the customer and Gobotech will not be liable for any damages or losses sustained
during transit.
