Graham Architectural Products Series 2400 Planning guide

1551 Mt. Rose Avenue
York, PA 17403-2909
HOMEOWNER’S WINDOW
MAINTENANCE & OPERATION
MANUAL
FOR:
ACOUSTICAL ALUMINUM WINDOWS
Copyright © 2004

Graham Architectural Products
Homeowner’s Manual
Acoustical Aluminum Windows
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TABLE OF CONTENTS
Cleaning Aluminum, Glass, and Screens 1-2
Vent and Sash Operation 2-3
WaterDrainage 4
Condensation and Humidity 4-5
Series 2400 Double-Hung Window 6-8
Series 0400 Horizontal Sliding Window 9-11
Series 6500 Casement/Projected Window 12-15
Series 1100 Fixed Window 16-17
Series 0800 Sliding glass door 18-21
Appendix1 22-23
Appendix2 24

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Homeowner’s Manual
Acoustical Aluminum Windows
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Congratulations . . . and thank you for your selection of Graham Architectural Products windows,
which have become an integral part of your new home or replacement window project. All our
products are manufactured to the highest possible standards. All Graham windows and patio doors
are engineered and randomly selected for testing by certified third party laboratories to assure that
our products perform as designed day in and day out. Like any highly-engineered product,
periodic maintenance is required to assure a lifetime of low maintenance performance.
There are several elements the homeowner should pay attention to when cleaning and maintaining their
Graham window or door. These elements are:
•The cleanliness of the aluminum, glass, and screen
•The operability of vents and sashes
•Effectiveness of the water drainage system
•Understanding of condensation and humidity
Cleanliness of the Aluminum, Glass, and Screen
In order to extend the life of your window, it is very important to keep it clean. Many kinds of debris and
dirt build-up can harm your window and decrease its durability. The aluminum should be cleaned on a
regular basis to prevent a build-up, which could be difficult to remove later. Although this sounds like a
difficult task, it really is quite easy to clean the aluminum surface with little effort. In most cases, a heavy
rain is sufficient to clean the exterior side of the window.
Normal Maintenance for Aluminum Painted Surfaces
The painted surface provided will not normally show an appreciable amount of dirt collection. Very often,
rainfall may be sufficient to keep the exterior surface clean. In most geographic locations dirt or soil will
not have a detrimental effect on the coating, but cleaning may be desirable for appearance sake. Graham
recommends following AAMA publication No. 610.1-1979 “Voluntary Guide Specification for Cleaning
and Maintenance of Painted Aluminum Extrusions and Curtain Wall Panels” for maintaining the
aluminum finish. A copy of that document can be found in Appendix 1 of this manual.
Normal Maintenance for Glass
Clean the glass using standard glass cleaner such as Windex®. Do not use abrasive cleaners, as it will
scratch the glass. Decals and dried debris can be removed with a new single edged razor blade, wetting
the glass first with glass cleaner.
Normal Maintenance of the Screen
To clean the screens, simply hose them off with water. For built-up dirt, you can use a mild soap and
sponge, then rinse thoroughly. Do not use abrasive cleaners. Damaged screen mesh can be replaced by the
owner or by most local hardware shops. Do not use aerosol cleaning agents on screens, as certain
propellants in the cleaners can cause damage to the molded corner parts.

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Acoustical Aluminum Windows
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Vent and Sash Operation
General
The windows which have been installed into your home are referred to as “dual windows.” This means
that there are two sets of sash or vents (interior and exterior) separated by a wide air space. This wide air
space between the panes of glass results in better noise reduction. The interior sash/vent must be operated
or removed for cleaning the exterior sash/vent.
Hung Windows
Hung windows are windows with the operating sash moving in a vertical direction. These windows are
balanced using block and tackle devices; one on each side of the operating sash. To operate the sash,
make sure the locking device is in the unlocked position, grasp the pull handle, and slide the sash away
from the locking frame member (upward for the bottom sash and downward for the top sash). More
detail is given in the 2400 window section of this manual.
Horizontal Sliding Windows
Horizontal sliding windows are windows where the sash move in a horizontal direction. To operate the
sash, make sure the locking device is in the unlocked position, grasp the pull handle, and slide the sash
away from the locking frame member. Ensure that there is no debris in sill tracks, as this will impede
smooth operation. More detail is given in the 0400 window section of this manual.
Casement/Projected Windows
Casement window:
A window unit in which the vent cranks outward, to the right or left.
Projected window:
Window unit that the vent swings either inward or outward, from the top or the bottom.
All moving hinge and locking hardware should be kept clean and lubricated at least annually with a
greaseless type lubricant. More detail is given in the 6500 window section of this manual.
Fixed Windows
Fixed windows are those windows that have non-operating sash or fixed glazing. More detail is given in
the 1100 window section of this manual.
Sliding Glass Doors
Sliding glass doors are doors comprised of one or more operating panels that move in a horizontal
direction. To operate the panel, make sure the locking device is in the unlocked position, grasp the pull
handle, and slide the panel away from the locking frame member. More detail is given in the 0800 door
section of this manual.

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Acoustical Aluminum Windows
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Water Drainage System
Your Graham windows incorporate a low-point, high-pressure weep system. This system uses small holes
in the window sill, which will route water to the exterior face of the window or door through very small
openings (weep holes). It is customary for water to accumulate in the sill area when raining. There is no
cause for alarm, as this water will weep to the exterior. At times, the small passages get plugged with
excess dirt and debris. This is evidenced by water standing in the sill long after the rain has stopped or
overflowing the sill during a rain period. In most cases, a piece of wire or a pipe cleaner inserted into the
weep holes will clear the debris (Photo 1). In severe cases, the snap-in sill track may be removed to
expose possible clogged openings in the sill frame. Highly-effective weep systems have been engineered
into all Graham window products to allow for water drainage. Please keep weep holes clean and clear so
that water drains to the outside, as designed. To ensure proper operation, keep the sill of your windows
free of dust, and periodically clean your weep holes with a small soft bottle brush or pipe cleaner.
Understanding Condensation & Humidity
Condensation on exterior surfaces of windows and doors occurs because of the improved U-values of the
windows produced today. On clear nights with still, humid air, condensation occurs when moisture-laden
air comes in contact with a glass surface that is below the dew point temperature. “Dew point” is the
temperature at which the air will no longer hold its moisture vapor. Cold air holds less moisture than
warm air. In high-performance windows with low-E glass and argon gas-filled, the outside glass surface
will actually be colder than a similar “regular” window without these features. This is because the high-
performance window is doing its job— reducing heat flow to the outside and preventing the warming of
the exterior surface above dew point. This is not a window defect. Like dew forming on grass and car
hoods, it is a natural phenomenon. Condensation on interior surfaces of windows and doors occurs
because of a combination of high humidity and insufficient air exchange inside the home. In many
windows built using older technologies, there were gaps in the windows where a significant draft could be
felt and where air would flow. This exchange of air, in many cases, was sufficient enough to prevent
condensation from forming. The high-performance windows of today are designed to be as air tight as
possible to reduce heat loss. By doing this, it reduces air flow, and in humid conditions, will allow for
condensation to form on windows. Again, this is not a window defect.
Photo 1
Keep Weep Holes Clear of Debris

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Acoustical Aluminum Windows
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Table I. Maximum Humidity Levels for No Window Condensation
(Interior Glass Surface 1)
Glass Surface Temperatures and Relative Humidity with Inside Temperature at 70°F
Single Glazed Window Double Glazed Window
15 mph wind No wind 15 mph wind No wind
Outdoor
Temp. Indoor Glass
Temp. Indoor R.H. Indoor Glass Temp. Indoor R.H. Indoor Glass Temp. Indoor R.H. Indoor Glass Temp. Indoor R.H.
40°F 47°F 44% 55°F 59% 59°F 68% 61°F 73%
20°F 32°F 24% 45°F 41% 52°F 53% 56°F 61%
0°F 17°F 12% 35°F 27% 45°F 41% 50°F 49%
-20°F 2°F 6% 24°F 17% 38°F 32% 44°F 39%
-40°F -14°F 2% 14°F 10% 31°F 23% 38°F 31%
1 There are many different types of window framing materials. These values are for the window glazed area only.
Recommended maximum humidity levels to prevent condensation on all parts of the window are listed
below taking into account various window framing materials and glazing types. These are the
recommended humidity levels, and may not be applicable for every household. Differences in glass types
(lowE vs. clear) will allow for variances in humidity levels.
Outdoor Temp. Maximum Indoor Humidity with 70ºF Room Temperature
+10ºF to +35ºF not over 35%
0ºF to +10ºF not over 30%
-10ºF to 0ºF not over 25%
-20ºF to -10ºF not over 20%
-20ºF or below not over 15%
Other factors that influence condensation are:
Window Size- Larger windows may have a higher tendency to show condensation.
.
Window Location- Windows protected from the wind will have a higher tendency to show condensation.
Screens- Windows protected by exterior screens may have a different condensation behavior than the
same windows without screens under the same conditions.
Air Circulation- Good air circulation, such as exposure to wind, reduces the occurrence of condensation.
Building projections, foliage, and other wind breaks may contribute to condensation.
Interior Shades- Opening interior shades or blinds may reduce condensation by allowing more heat to
transfer to the outside or allow interior room airflow to come in contact with the window.
Minor differences in conditions can cause condensation to form on one window and not on another, even
when they are side-by-side. Finally, condensation on windows can be a seasonal, night-time event. When
outside temperatures are warm, the glass temperature will usually be above the dew point. The same is
true during cold, winter weather. Condensation will most often occur during transition months.

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Homeowner’s Manual
Acoustical Aluminum Windows
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Photo 3
Unlock And Raise Bottom Sash
MAINTENANCE INSTRUCTIONS
SERIES 2400
DOUBLE HUNG WINDOW
Sash Removal
A. Interior Bottom sash
1. Activate balance release clips which are located in the jamb tracks about
six inches from the top of the window (Photo 2). Clips are activated by
pulling the lower edge away from the jamb.
2. Unlock and raise sash until balances engage the release clips. Continue
to raise sash another two (2) inches to free the sash from the balances
(Photos 3 & 4).
3. While holding sash by the top and bottom rail, shift sash towards either
jamb. When sash is completely over to one side, pull the other side
inward and the sash will come free from the frame. Continue to pull the
sash into the room while supporting its weight (Photos 5 & 6).
Exterior
Top Sash
Exterior
Bottom
Sash
Interior
Top
Sash
Interior
Bottom
Sash
Photo 2
Activate Balance Release Clip
Photo 4
Raise Sash Until Balances
Engage Balance Clips
Photo 5
Shift Sash To One Side
Photo 6
Pull Sash Out Of Jamb
And Inward To Remove From Frame

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Acoustical Aluminum Windows
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Photo 7
Activate Top Sash Balance Clip
Photo 8
Slide Sash Into Jamb Pocket
Photo 9
De-activate Balance Release
Clip
Push
SERIES 2400
DOUBLE HUNG WINDOW
B. Interior Top Sash
1. After the bottom sash is removed, lower the top sash until the balance
release clips are exposed. Activate the balance release clips and
remove the sash as described above in steps two and three (Photo 7).
C. Exterior Sash
1. The exterior sash are removed in the same manner as the interior set
of sash. Follow the steps above for interior sash removal to remove
the exterior sash also.
Sash Replacement
1. Insert sash completely into one jamb pocket while holding sash so that
bottom rail is two (2) inches above the lower end of the sash balance
(Photo 8). (Top sash must be installed prior to installing the lower
sash).
2. Align sash with the other jamb and shift sash into a centered position
between the jambs.
3. Carefully lower the sash onto the balances. The balances should
support the weight of the sash.
4. Lower the sash to clear the balance release clips. De-activate the clip
by pushing in the bottom of each clip so it is flush with the jamb
(Photo 9).
5. If balance does not lower with sash (stays up while sash goes down)
stop process. Remove sash and start over at step 1.
Balance Replacement
1. Remove sash, as described above, to expose the balances located in
each jamb.
2. Firmly grip balance housing and pull down to release the balance
from the clip
(Photo 10). Continue to hold balance firmly while slowly allowing
balance to move upward until the hook attaching the balance to the
jamb is exposed.
Photo 10
Gras
p
And Pull Balance

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Acoustical Aluminum Windows
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Photo 11
Remove Balance Hook With
Screwdriver
SERIES 2400
DOUBLE HUNG WINDOW
3. Disconnect balance hook from jamb using a flat blade screw driver (Photo 11).
4. To install a new balance, place the hook through the slot in jamb and push balance down until top
of balance is below the clip. Allow balance to slide up and engage the bottom of the balance clip
(Photo 12).
Cleaning and Lubricating of Jamb Track
1. We recommend that the balance tracks be cleaned and lubricated at least once a year.
2. To clean, use a mild, non-abrasive cleaner and wipe down the interior and exterior track pockets
in both the jamb balance track from top to bottom (Photo 13).
3. Dry the track with a clean, dry cloth.
4. Lubricate by spraying the entire length of the jamb tracks with silicone spray lubricant. A pure,
non-petroleum base silicone spray is recommended (Photo 14).
Photo 12
Balance Engaging In Release Cli
p
s
Photo 13
Keep Jamb Tracks Clean Photo 14
Use Non-petroleum Base Silicone
To Lubricate Jamb Tracks

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Homeowner’s Manual
Acoustical Aluminum Windows
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Photo 15
Release Sash Lock And Slide
MAINTENANCE INSTRUCTIONS
SERIES 0400
HORIZONTAL SLIDING WINDOW
Sash Removal
There are four sash in the main frame of a typical horizontal sliding window. For purposes of this
manual, they will be referred to as sash # 1 through # 4. Sash # 1 will be the innermost sash progressing
outward to sash # 4, the outermost, when looking at the window from inside the home. To remove the
sash, the innermost sash (# 1) is removed first, and then # 2, # 3, and finally # 4. A three lite or XOX
slider with a total of six vents is also available. Follow the rationale below for sash
removal, removing end sash first then center sash.
1. Release the sash lock on sash # 1, and slide sash to the open position,
allowing clearance for hands to grip sash (Photos 15).
2. Firmly grasp both side rails approximately halfway down from the top, and
carefully raise the sash into the head pocket (Photo 16).
3. With the sash raised, pull the bottom of the sash toward the interior of the
house until the bottom sash rail is clear of the sill (Photo 17).
4. With the bottom rail still clear of the sill, lower the sash until it disengages
from the head.
5. Continue steps 1-4 for each sash to be removed.
Sash # 3 Sash # 4
Sash # 2
Sash # 1
Photo 16
Grasp Both Side Rails And Raise
Sash Into Head Pocket
Photo 17
Pull Bottom Of Sash Inward

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Photo 21
Press New Wheel In Place
Photo 22
Remove Two Screws To Replace Wheel Housing
Photo 18
Rollers Are On Bottom
Photo 19
Align Bottom Rail
W
ith Sill S
ash
Photo 20
Remove Roller With Flat Blade Screwdriver
SERIES 0400
HORIZONTAL SLIDING WINDOW
Sash Replacement
1. To replace the sash, the reverse order for the removal is followed (#
4, # 3, # 2, and # 1).
2. Insert top rail of sash # 4 into frame head.
Note: Make sure the sash is in the correct orientation; the rollers
are on the bottom rail of the sash (Photo 18).
3. With the top rail engaged into the head, align the bottom rail of the
sash with the sill sash track (Photo 19).
4. Lower the sash into the track and slide sash to check proper alignment.
5. Repeat steps 2-4 for the remaining sash in the order described above.
Replacing Sash Rollers
1. Use a narrow flat blade screw driver.
Insert blade under the wheel and
gently pry the wheel out of housing
(Photo 20).
2. Place new wheel assembly in the
provided slot and press into place
(Photo 21).
3. To replace entire wheel housing,
simply remove the two sash assembly
screws located inside the housing and slide the housing out of
the rail (Photo 22).
4. Insert the new wheel housing and align sash assembly screw
holes.
5. Insert screws and tighten.
6. If wheel assembly is not previously installed, place the assembly
into the housing at this time.
7. Return the sash to the frame as described under sash
replacement.

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Photo 23
Keep Sash Tracks Clear Of Debris
Photo 24
Use Non-petroleum Base Silicone To Lubricate Sash
Tracks
SERIES 0400
HORIZONTAL SLIDING WINDOW
Cleaning and Lubricating of Slider Track
1. We recommend that the Head and Sill Slider Tracks be
cleaned and lubricated at least once a year.
2. To clean, use a mild non-abrasive cleaner and wipe
down the interior and exterior track pockets in both the
head and sill from jamb to jamb (Photo 23).
3. Dry track with a clean, dry cloth.
4. Lubricate by spraying the entire length of the
head and sill slider tracks with silicone spray.
A pure, non-petroleum base silicone spray is
recommended (Photo 24).

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Acoustical Aluminum Windows
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Photo 25
Place Paper On The Interior Vent
Weather-Stripping.
Photo 26
With Locks In Closed Position Pull
Photo 27
Check Locking Pawl To Keeper Alignment
MAINTENANCE INSTRUCTIONS
SERIES 6500
CASEMENT/PROJECTED WINDOW
Hardware Adjustment
A. Locking Handles
1. The first step is to tighten the nut and star washer behind the cam
handle (project-in-windows) to ensure that it is tight and secure.
2. Make sure that the gasket between the locking handle and the vent or
frame is in place (project-in-windows).
3. Perform a paper test (Photos 25 & 26) to
ensure the vent and frame members are
weathering properly. (See Appendix # 2)
4. Check to ensure the locking pawl hits the
keeper and compresses the vent and frame
properly (Photo 27).

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Photo 29
Friction Screw Location
SERIES 6500
CASEMENT/PROJECTED WINDOW
B. Hinges, Magnum Hinge (slide arms)
1. Make sure the track of the hinge is clean of construction dirt and debris (Photo 28).
2. These hinges are equipped with friction screws that allow the vent to
be held in whatever position you open it to (Photo 29).
3. These hinges can be provided with stops that allow the vent to open
between 85°and 95°. We can also provide limit devices at 45°. If
you have a situation that exists that you need a different limiting other
than 45°or 90°, please contact the factory.
4. Lubricate hinges per figure # 1 at every 1200 cycles or once per year
(Photo 30).
C. Butt Hinges
1. Graham Architectural Products provides a five-knuckle butt hinge with a stainless steel
pin. These hinges, depending upon the environment, should be lubricated with light oil
every 4 – 6 months. This is basically the only maintenance that is required for this hinge.
This hinge is typically used for escape windows and larger casement windows.
Photo 28
Check Hinge Track For Debris
Photo 30
Lubrication Points Location

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SERIES 6500
CASEMENT/PROJECTED WINDOW
OPTIONAL GUARDIAN GLAZING SYSTEM
(Lift and Tuck System)
The 6500 window system has an optional interior access panel called a “Guardian insert panel”. This
design is similar to the 1100 fixed window described in the next section of this manual whereas a
removable glazing panel is attached to the interior of the window. If sash are supplied with a Guardian
panel within the primary vent, the following directions will apply in addition to those previously
mentioned.
Removing of Guardian Insert Panel:
1. Insert a 9/64” Allen key into each guardian lock and turn 90°, to the open position.
2. The Guardian insert is now free to remove by lifting upward until bottom is free to pull outward.
Installing of Guardian Insert Panel:
1. Install the Guardian insert into primary sash frame by inserting top rail of Guardian into pocket at
top of glazing area.
2. Once top rail is fully inserted, rotate the bottom of the Guardian insert inward, and lower into
bottom pocket (lift and tuck).
3. Insert a 9/64” Allen key into each Guardian lock and turn 90°, to the locked position.
Standard Design
Interior
Guardian
insert panel
Guardian Panel

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SERIES 6500
CASEMENT/PROJECTED WINDOW
Figure # 1

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Photo 31
Start With Side Glazing Beads
Photo 33
Slide Bead Toward Center And
Photo 32
Once Started, Press Down On Interior Edge Of Bead
Press Here
MAINTENANCE INSTRUCTIONS
SERIES 1100
FIXED WINDOW
Interior Sash Removal and Replacement
1. The interior glass is contained in a removable sash. Snap out the two side glazing beads by
pressing down on the interior edge of the glazing bead toward the sash. Note: A flat blunt tool
and a rubber mallet can be used to start the glazing bead, but be careful not to damage the
bead because it will be reused later (Photos 31 & 32).
2. Then, while continuing to press down on the bead, remove
the bead by sliding it toward the center of the glass until it
has disengaged from the frame (Photo 33).
3. Remove the top and bottom glazing beads in the same
manner.
Interior
Removable Panel
Exterior
Fixed Light

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SERIES 1100
FIXED WINDOW
4. Carefully lift the sash out of the frame by tilting inward,
grasping the side rails, and lifting (Photo 34).
5. The exterior sash is now exposed for cleaning (Photo 35).
6. To replace the sash, the reverse procedure as described above
is followed.
7. Insert the bottom rail of the fixed sash into the sill of the frame
(Photo 36).
8. Tilt sash outward until the sash is vertical and centered in sash
track.
9. The glazing beads are
replaced starting with the top,
then bottom, followed by the
sides.
10. To install the glazing beads,
start at one end, inserting the
flat portion of the glazing
bead into the glazing rabbit of
the frame (Photo 37).
11. From that end, continue laterally to press the bead into the
pocket.
12. Continue this process with the remaining glazing beads.
Photo 34
When All Beads Are Removed, Tilt Sash
Toward Interior And Remove
Photo 35
Exterior Sash Exposed For Cleaning
Photo 36
To Replace Sash Insert Bottom Rail
In Sill Sash Track
Photo 37
Replace Glazing Beads Starting With Top

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Photo 39
Turn Screw Counter-Clockwise To Lower Panel
MAINTENANCE INSTRUCTIONS
SERIES 0800
SLIDING GLASS DOOR
Adjusting Panel Rollers:
1. Each roller height may be adjusted up or down to square
the panels to the jamb or interlock.
2. An adjustment screw is located at lower corners of each
panel. The adjustment screw is the lower screw (Photo
38).
3. Using a large Phillips screwdriver, turn the screw
clockwise to raise the panel and counter-clockwise to
lower (Photo 39).
Note: It may be
necessary to lift the
panel and take some
of the weight off the
rollers while adjusting.
Operable Panel Removal
Note: Two people are recommended for removing and
installing panels.
1. Open Operable Panel partially.
2. Lower the panel as low as possible by adjusting the panel rollers (turn screw counter-clockwise).
3. Slide door panel to the full open position, but allow clearance for hands to grip sides.
4. Grasp both stiles and carefully raise panel into head pocket (Photo 40).
Photo 38
Roller Adjustment Screw
Photo 40
Grasp Side Rails And Lift Into Head Pocket

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Photo 44
Remove Screws From Retainer Clip
SERIES 0800
SLIDING GLASS DOOR
5. With panel raised, pull bottom toward interior until the bottom
sash rail is clear of track (Photo 41).
6. With bottom rail clear of sill pocket, lower panel until it
disengages the head pocket.
7. Carefully remove panel and store in upright position.
Operable Panel Replacement
1. To replace panel reverse the procedure described above for
removal.
2. Insert door panel top rail into head pocket.
3. With the head engaged, move panel into a vertical position.
4. Lower panel into track, slide panel to check proper alignment.
Fixed Panel Removal
1. Remove sill threshold from sill track (Photos 42 & 43).
2. Remove fixed panel retainer clip from fixed jamb by removing attachment screws
(Photo 44).
Slide door panel to the open position, allowing clearance for hands to grip sides (Photo 45).
Photo 41
When Bottom Rail Is Clear Of Sill, Pull
Toward Interior
Photo 42
Remove Sill Threshold
Photo 45
Grasp Side Rails And Lift Into Head Pocket
Photo 43
Remove Sill Threshold