Grand Design Imagine User manual

OWNER’S MANUAL
IMAGINE TRAVEL TRAILER

Welcome to Our Family!
Thank you for purchasing a quality built Grand Design recreational vehicle and choosing
the RV lifestyle as a family friendly form of leisure, recreation and fun. It is the intent of the
Grand Design RV Team and our Dealer Partners to do our absolute best to assure that you
enjoy a positive ownership experience and capitalize on all the exciting opportunities this
“Grand” lifestyle has to offer.
Your new Grand Design RV has been designed and built to our personal high standards
as well as those of the Recreational Vehicle Industry Association. In addition, our products
meet or exceed all applicable state and federal regulations, standards and requirements in
order to assure your safety.
Please thoroughly read and understand the contents of this Owner’s Manual and the various
component manufacturer manuals that came with your RV. It is imperative for your personal
safety that you become familiar with and learn how to properly operate the various systems,
appliances and components included in your RV. Read all cautions, warnings and notices
very carefully. Familiarize yourself and your family with the safety features built into your RV,
and what actions and steps are necessary to assure safe camping. Always place the safety
of you and your family first.
Please carefully read the Limited Base Warranty and Limited Structural Warranty that comes
with your new RV. Be sure to understand the extent of your coverage and duration as well
as the various exclusions and limitations that may apply. In addition, please understand the
ongoing maintenance and upkeep requirements that need to be performed for your warranty
to remain in effect. Failure to perform required maintenance could void your warranty. Your
new RV may have additional warranties provided by the various component suppliers that
extend beyond the Limited Base Warranty. Please be sure to read all component warranty
information found in your Owner’s Packet and submit any required registration forms.
Again, thank you from Grand Design RV and your Grand Design RV Dealer for your pur-
chase. We wish you many safe and enjoyable journeys in your new RV and a lifetime of fond
memories.

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TABLE OF CONTENTS
Imagine Owner's Manual
INTRODUCTION………………………………………………………………………………………5
REPORTING SAFETY DEFECTS………………………………………………………………10
SERVICE & WARRANTY…………………………………………………………………………11
Grand Design RV, LLC ONE YEAR LIMITED BASE WARRANTY……………………………17
Grand Design RV, LLC THREE YEAR LIMITED STRUCTURAL WARRANTY………………23
COMPONENT MANUFACTURER CONTACT INFORMATION………………………………29
COMPONENT MANUFACTURER WARRANTY INFORMATION……………………………30
OCCUPANT SAFETY………………………………………………………………………………31
PRE-TRAVEL INFORMATION……………………………………………………………………49
TOWING & LEVELING……………………………………………………………………………65
ELECTRICAL SYSTEMS…………………………………………………………………………75
PLUMBING SYSTEMS……………………………………………………………………………83
WATER HEATER BYPASS 3-VALVE SYSTEM…………………………………………………94
WINTERIZING & SANITIZING 3-VALVE SYSTEM……………………………………………95
PROPANE SYSTEM………………………………………………………………………………101
APPLIANCES………………………………………………………………………………………109
ELECTRONICS……………………………………………………………………………………111
HEATING & COOLING……………………………………………………………………………115
SLIDEOUT SYSTEMS……………………………………………………………………………119
INTERIOR…………………………………………………………………………………………123
CONVERT SOFA INTO A BED…………………………………………………………………128
CONVERT DINETTE INTO A BED………………………………………………………………129
EXTERIOR…………………………………………………………………………………………131
REQUIRED MAINTENANCE SCHEDULE……………………………………………………138
REQUIRED MAINTENANCE SCHEDULE……………………………………………………139
BASIC TROUBLESHOOTING……………………………………………………………………141
GLOSSARY…………………………………………………………………………………………151
INDEX………………………………………………………………………………………………162

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5
Introduction
INTRODUCTION
ABOUT THIS MANUAL
The purpose of this manual is to serve as guide to describe
normal operation, safety, care, and maintenance of your
recreation vehicle (RV). Information in this manual is subject
to change without notice and represents information relevant
at the time of publication. The photographs, drawings, compo-
nents, and systems described may not represent what is ac-
tually in your RV due to ongoing upgrades and improvements.
There is nothing in this manual that creates any warranty,
express or implied. Information in this manual is not meant in
any way to supplement, modify, or alter the terms and condi-
tions of your Limited Base and Structural Warranties, or any
component manufacturer warranties.
Procedures outlined in this guide are typical for normal op-
erating conditions. You are responsible for the safe operation
and use of your RV, and we have tried to include information
to assist you. There are occasional tips to help you enjoy the
recreational lifestyle; however, this guide is not intended to
teach you how to camp, or where.
If you have any questions, concerns, or require assistance
regarding any aspect of your RV, please contact your dealer
or Grand Design RV.
Corporate Oce
11333 County Road 2
Middlebury IN 46540
Phone: [phone]
Fax: [phone]
Website: www.granddesignrv.com
Customer Service
13868 County Road 4
Bristol IN 46507
Phone: [phone]
Fax: [phone]
Email: [e-mail]
OWNER’S INFORMATION PACKAGE
Your new Imagine RV includes an Owner’s Information Pack-
age containing various component manufacturer manuals,
and registrations. Some component manufacturers offer

6
Introduction
warranties beyond that offered through the Limited Base and
Structural Warranties. Some components are excluded from
the Limited Base and Structural Warranties, and are warrant-
ed separately and exclusively by the individual component
manufacturer. Activation of each component warranty is criti-
cal, and it is important you register within the prescribed time
limits to avoid loss of warranty coverage.
This manual and the Owner’s Information Package should be
considered a permanent part of the RV. If the RV is sold, they
should remain with the RV for the next owner.
MANUFACTURING CERTIFICATION
Grand Design RV is subject to frequent and random audits to
ensure our RVs are constructed to the thorough safety and
manufacturing codes, standards and regulations established
by the Recreation Vehicle Industry Association (RVIA), and
Transport Canada.
Either an RVIA or CSA Group (formerly the Canadian Stan-
dards Association or CSA) label is affixed to the sidewall next
to the entry door to confirm your RV has been constructed
to these exacting codes and standards. RV’s built for sale in
Canada may differ to conform to Canadian codes.
THE VEHICLE IDENTIFICATION NUMBER
The unique 17-digit vehicle identification number (VIN) for
your RV is listed on the Federal Certification label, and is
stamped on a permanently affixed metal tag attached to the
RV A-frame. A breakdown of a typical Grand Design RV VIN
is shown in the example below:
SAE World Identier:
573 — Grand Design RV

7
Introduction
Make / Model:
M — Momentum
S — Solitude
R — Reflection
E — Imagine
Length:
The number listed falls within a pre-determined, specified
grouping that does not indicate the actual measured length of
your RV.
Model Year:
E — 2014
F — 2015
G — 2016
H — 2017
J — 2018
K — 2019
SAFETY PRECAUTIONS
Nothing is more important than the personal safety of you,
your family and others. Safety encompasses several areas re-
lated to the RV experience. This includes driving/towing safe-
ty, occupant safety, operational safety, environmental safety,
and more. Any time you are dealing with carbon monoxide
producing appliances, propane gas, electricity and other haz-
ards it is critical that safety become your number one priority
in and around your recreational vehicle.

8
Introduction
(Safety Alert Symbols Cont.)

9
Introduction
[Customer Supplied] This denotes aftermarket items not
installed or included by Grand Design RV. Items noted as
“customer supplied” are not covered by the Limited Base and
Structural Warranties. The inclusion of items noted as “cus-
tomer supplied” does not imply or suggest the availability,
application sustainability, or inclusion for any specific unit.
[If so equipped] This denotes items that may be installed by
Grand Design on particular RVs. Additionally, some items not-
ed as “if so equipped” can only be included during the man-
ufacturing phase and cannot be added at a later date. The
inclusion of items noted as “if so equipped” does not imply or
suggest the availability, application sustainability, or inclusion
for any specific unit.
[Optional] This denotes items that may be an option on all or
particular models. Additionally, some optional items can only
be included during the manufacturing phase and cannot be
added at a later date. The inclusion of optional items does not
imply or suggest the availability, application sustainability or
inclusion for any specific unit.

10
Reporting Safety Defects
REPORTING SAFETY DEFECTS
United States
If you believe that your vehicle has a defect, which could
cause a crash or could cause injury or death, you should im-
mediately inform the National Highway Traffic Safety Adminis-
tration (NHTSA) in addition to notifying Grand Design RV.
If NHTSA receives similar complaints, it may open an inves-
tigation, and if it finds that a safety defect exists in a group of
vehicles, it may order a recall and remedy campaign. How-
ever, NHTSA cannot become involved in individual problems
between you, your dealer, or Grand Design RV.
To contact NHTSA, you may either call the Vehicle Safety
Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go
to www.safercar.gov; or write to:
NHTSA Headquarters
Attn: Administrator
1200 New Jersey Avenue, SE
Washington DC 20590
You can also obtain other information about motor vehicle
safety from www.safercar.gov.
Canada
If you believe that your vehicle has a defect, which could
cause a crash or could cause injury or death, you should
immediately contact the Transport Canada's Defect Investiga-
tions and Recalls Division, and Grand Design RV.
To contact Transport Canada, call 1-800-333-0510 toll-free
in Canada (or call 1-819-994-3328 if calling from the Gatin-
eau-Ottawa area or internationally); go to www.tc.gc.ca; or
write to:
Transport Canada
Defect Investigations and Recalls Division
330 Sparks Street
Ottawa ON K1A 0N5
Canada

11
Service & Warranty
SERVICE & WARRANTY
DEALER’S RESPONSIBILITIES
At the time of sale of the new RV, your dealer is expected to:
1. Deliver your RV in the best condition possible. Your RV
must pass the dealer’s Pre-Delivery Inspection (PDI),
which includes all system tests.
2. Provide orientation and familiarize you, the retail own-
er, with the operation of all systems and components
of the new RV.
3. Explain and review the provisions of the Limited Base
Warranty and Limited Structural Warranty to you.
4. Ensure you receive a complete Owner Information
Package, and assist you in completing all necessary
warranty registrations (including locating model and
serial numbers as needed).
5. Instruct you on how to receive local and out of town
service for your RV and its separately warranted com-
ponents, whether in or out of warranty.
6. Service all Grand Design RV products.
7. Complete and return your “Warranty Registration and
New Vehicle Pre-Delivery Inspection Check List” form
within thirty (30) days from the date of delivery to
Grand Design RV to activate your applicable warranty
coverage.
OWNER’S RESPONSIBILITIES
As the owner, you are responsible for the regular care and
proper maintenance of your RV. Proper maintenance will help
avoid situations where the Limited Base Warranty and Limited
Structural Warranty will not cover items due to neglect. You
need to perform maintenance services in accordance with
this manual and the corresponding manufacturer instructions
for the components included in your RV.
As the owner, it is your responsibility and obligation to return
the RV to an authorized dealer for any warranty repairs and
service that may be required. Your dealer is responsible for

12
Service & Warranty
proper service prior to delivery, and has a continued interest
in your satisfaction. Therefore, we recommend warranty and
maintenance services be performed by your Grand Design
RV dealer.
As with your other personal belongings, it is important to
protect yourself and others with insurance coverage. Your
insurance agent can assist you in obtaining the appropriate
insurance coverage for personal liability, theft, collision, prop-
erty damage, etc.
OBTAINING WARRANTY SERVICE
Service must be obtained within a reasonable time after dis-
covery of the defect and prior to the applicable warranty expi-
ration period. To help ensure your dealer provides the level of
service you expect, here are some suggestions:
Call ahead – Do not wait until you are ready to use your RV,
as your dealer may not be able to schedule it in immediately.
Generally, the service department is busiest on Mondays,
Fridays and before the holidays.
Be prepared – Have your warranty paperwork available, and
provide the service center with any past repair history as it
may assist the dealer technician in diagnosing the current
issue.
Make a list – Provide a written list of repairs needed in spe-
cific order of priority, and be reasonable with repair expecta-
tions. If you need your RV returned by a specific time, discuss
the situation with the dealer’s service management as a sec-
ond appointment may be necessary for work not completed or
parts that may need ordered.
While waiting – Drop your RV off if possible. Do not be
surprised if told you cannot watch work being done. Some
insurance requirements forbid admission of customers to the
service area.
Inspect the work performed – After a repair is performed
inspect it thoroughly. Notify the dealer’s service management
immediately of any dissatisfaction. If you cannot return your
RV immediately for repair, make an appointment as soon as
possible. In the event the issue should re-occur after you have
left the dealership, contact the repair center and Grand De-
sign RV Customer Support as soon as possible, so the situa-
tion can be resolved expediently.

13
Service & Warranty
OBTAINING EMERGENCY WARRANTY REPAIR
A roadside emergency can happen at any time, whether
your RV is new or old. If you are traveling, using the following
guidelines can help get you back on the road faster.
1. Use our website “Dealer Locator” located at www.
granddesignrv.com to find the nearest authorized re-
pair center.
2. If you cannot locate an authorized dealer near you, ask
the campground staff for referrals or check the local
telephone yellow pages. Or contact Grand Design RV
Customer Support or your selling dealer for assistance
in locating a repair facility.
a. Contact the RV repair facility to discuss your situa-
tion and make an appointment. Ask how their bill-
ing will be handled. They may choose to bill Grand
Design RV directly; otherwise, you are expected to
pay them.
b. Have the RV repair facility inspect your RV. Either
they or you must call Grand Design RV Customer
Support to discuss applicable warranty coverage
prior to any repair work being performed.
c. Grand Design RV Customer Support will issue
an authorization number upon warranty repair
approval and advise if any original parts must be
returned.
d. After the authorization number has been issued,
the repair center may begin actual repair on your
RV.
e. For reimbursement, either you or the RV repair
facility must send a copy of your itemized repair
bill and all requested return parts by UPS (regu-
lar ground, freight pre-paid) to Grand Design RV
within 60-days of the completed repair date. To
expedite processing your warranty claim, include
your name, address, phone number, RV 17-digit
VIN and authorization number. If returning parts,
include a copy of your freight bill.
3. Inspect the completed repair work thoroughly. If you
are not satisfied, communicate that to the RV repair
facility management. Make sure you are satisfied with
the repair before you pay or leave the premises.

14
Service & Warranty
Obtaining weekend or after business hours emergency
repair assistance
If an authorized Grand Design RV dealer is not located near-
by, contact your selling dealer for assistance. If your dealer is
closed, check with the campground staff or telephone yellow
pages for an RV repair facility. Have the item repaired and
contact Grand Design RV Customer Support immediately the
following business day.
REPLACEMENT PARTS
Replacement warranty parts are distributed exclusively by au-
thorized Grand Design RV dealers or service centers. Grand
Design RV does not sell parts retail direct or to non-autho-
rized dealers. If an original part is no longer available, Grand
Design RV or your dealer will try to provide an appropriate
substitute.
AFTERMARKET INSTALLATIONS & ALTERATIONS
Aftermarket installations or alterations to the original equip-
ment vehicle as distributed by Grand Design RV are not cov-
ered by the Limited Base and Structural Warranties. The spe-
cial body company, assembler, equipment installer, or up-fitter
is solely responsible for warranties on the body or equipment
and any alterations (or any effect of the alterations) to any of
the parts, components, systems, or assemblies installed by
Grand Design RV. Grand Design RV is not responsible for the
safety or quality of design features, materials, or workmanship
of any alterations by such suppliers.
UPDATING YOUR CONTACT INFORMATION
Federal record keeping laws require that we maintain a file of
owners of our RVs. Please help us keep your contact infor-
mation updated so that, in the event of a recall or customer
notification letter, you are notified.
Please let us know (in writing) in the event of a change of
address or ownership, or if your RV is stolen, totaled or de-
stroyed. Email your updated contact information request to
[e-mail] or mail to:
Grand Design RV
11333 County Road 2
Middlebury IN 46540
If you have any questions, please contact Grand Design RV
Customer Support at [phone].

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17
Service & Warranty
Grand Design RV, LLC ONE YEAR LIMITED BASE WARRANTY
SUMMARY
What does this Warranty cover?
Grand Design RV, LLC (“Warrantor”) provides this One (1) Year (“Warranty Period”) Limited Base
Warranty [which begins to run from the earlier of (i) the date of purchase by the original retail con-
sumer purchaser or (ii) when the recreational vehicle is put into service] against certain defects in ma-
terials and/or workmanship for the recreational vehicle manufactured by, and workmanship provided
directly by, Warrantor arising under normal use and service to the ORIGINAL RETAIL CONSUMER
PURCHASER for the Warranty Period of the recreational vehicle. This Warranty only covers mate-
rial components and parts of the recreational vehicle actually manufactured by and made by Warran-
tor and labor provided directly by Warrantor but no parts not made or manufactured by Warrantor.
In addition to the forgoing and the other limitations and restrictions set for in this limited warranty,
this limited warranty only covers a recreational vehicle sold by an authorized warrantor dealer to the
original retail customer or its assign (transfer) to another retail purchaser within the warranty period,
but only if the warranty for the recreational vehicle is registered in the original vehicle owner’s name
within the thirty (30) day start date period set forth above.
THIS WARRANTY CONSTITUTES THE EXCLUSIVE REMEDY FOR ALL DEFECTS OF
MATERIAL AND WORKMANSHIP. THIS WARRANTY IS IN LIEU OF ANY AND ALL OTH-
ER EXPRESSED OR IMPLIED WARRANTIES. THERE ARE NO OTHER EXPRESSED OR
IMPLIED WARRANTIES BEYOND THOSE SET FORTH HEREIN. THERE ARE NO WARRAN-
TIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. IN ADDITION
TO THE EXCLUSIONS SET FORTH IN THIS LIMITED WARRANTY, THIS WARRANTY DOES
NOT APPLY TO DAMAGE DUE TO NEGLIGENT USE, MISUSE, ABUSE OR ACCIDENT
INVOLVING ANY PART AND/OR ALL OF THE RECREATIONAL VEHICLE, OR THE REPAIR
OR ALTERATION OF SUCH RECREATIONAL VEHICLE. ANY REPAIR OR ALTERATION TO
THE RECREATIONAL VEHICLE SPECIFICALLY VOIDS THIS WARRANTY. ANY COMMER-
CIAL USE, RENTAL, OR BUSINESS USE OF THE RECREATIONAL VEHICLE VOIDS THIS
AND ALL OTHER WARRANTIES PROVIDED BY WARRANTOR.
The sole remedy for a breach of the warranty is as follows. Defective parts and workmanship will be
replaced by the Warrantor, or the Warrantor’s authorized agent, provided that the following terms are
met:
1. TheWarrantor’sauthorizedagentmustbenotiedofthecovereddefectwithinthewarrantyperi-
od and within Twenty (20) days of when the defect was discovered or should have been discovered by
a reasonable person exercising reasonable care according to the terms of this Limited Warranty.
2. The person seeking the replacement of the defective part or labor must be the original retail con-
sumer purchaser, or an assignment to another consumer purchaser within the Warranty Period. Any
assignment does not extend the Warrant Period.
3. The defective material or workmanship for which the warranty work and/or part is sought must
be to the RECREATIONAL VEHICLE itself only.
4. TheothertermsandconditionsofthisLimitedWarrantymustbesatised.

18
Service & Warranty
What types of things are excluded from the Warranty?
This Warranty does not cover:
a. Defects in any component parts or labor of the recreational vehicle which are not considered the
RECREATIONAL VEHICLE or which were not manufactured by Warrantor;
b. Defects in any items or labor which are covered by a separate warranty from the original manu-
facturer of any part that is used by Warrantor in the RECREATIONAL VEHICLE;
c. Deterioration due to normal wear, tear, and exposure;
d. Repairs or replacements made necessary by negligence, negligent use of, misuse of, abuse of,
loadingtheunitbeyonditsgrossweightlimitations,accidents,actsofGod,modicationsoralter-
ations in or to the RECREATIONAL VEHICLE by anyone, and failure to maintain or care for the
RECREATIONAL VEHICLE, and any and all matters which were not within the control of the War-
rantor;
e. Neglect of the recreational vehicle or any part of it;
f. Repairs or replacements made necessary by reason of a failure of the original retail consumer
purchaser or others to follow ordinary maintenance procedures as recommended by the Warrantor or
the manufacturer or dealer of the recreational vehicle;
g. Any defect caused in-transit to or from a dealer or to or from the consumer or by the consumer or
another;
h. Any defects in work, labor, materials or parts not actually manufactured by, performed by or
made by Warrantor;
i. Tires; Batteries; Optional Generators and certain Appliances & Electronic Entertainment Equip-
ment which is warranted separately by the respective component manufacturer.
j. Recreational vehicles purchased anywhere other than from an authorized Warrantor dealer;
k. Alterations,modicationsorchangestotheoriginaldesignandbuildoftherecreationalvehicle;
l. Vehicles used for rental, business or disaster relief purposes;
m. Routine maintenance and adjustments;
n. Vehicles registered and used outside the U.S. and Canada;
o. Consequential/incidental expenses (damages) such as service calls, transportation, lodging, food,
fuel, etc. NOTE: Some states do not allow the exclusion of incidental or consequential damages, so
this exclusion may not apply to you;
p. Fading, yellowing or aging of exterior materials due to UV or sunlight or weather exposure;
q. Damage that has occurred as a result of misuse, abuse, neglect, or lack of maintenance;
r. Damagecausedbyunregulatedwaterpressure,tankover-llorplumbingsystemmodications
resultinginoodingofthevehicle;
s. Damage caused by unprotected electrical hook-ups (home or campground), power surges, light-
ning,circuitoverloadorelectricalsystemmodications;
t. Damage caused by overloading or improper weight distribution;
u. Damage caused by improper ventilation resulting in excessive condensation which results in
water damage and/or mold or mildew;
v. Damage, fading or deterioration caused by prolonged exposure to natural elements;
w. Damage caused by infestation by insects or other animals;
x. Damage caused by the tow vehicle hitch, equalizer, stabilizer, electrical or brake controller sys-
tem;
y. Damagecausedbytheenvironmentorweather,including,butnotlimitedto,ooding,high
winds, acid rain, hail, lightning, high heat, extreme cold, etc.
z. Damage caused by road surface conditions, applications of salt or de-icing chemicals, gravel/
sand, ruts, holes, etc.;