Grandstream Networks GVR3550 User manual

Grandstream Networks, Inc.
GVR3550/GVR3552 Network Video Recorder
User Manual
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

GVR3550/GVR3552 USER MANUAL Page 1of 121
Firmware version: 1.0.0.72 Last Updated: 09/2015
GVR3550/GVR3552 User Guide
Index
CHANGE LOG............................................................................................................. 9
GVR3550................................................................................................................................................... 9
GVR3552................................................................................................................................................... 9
WELCOME................................................................................................................. 10
PRODUCT FEATURES.........................................................................................................................10
SAFETY COMPLIANCE........................................................................................................................11
FCC CAUTION....................................................................................................................................... 11
RF EXPOSURE INFORMATION (SAR).............................................................................................12
WARRANTY............................................................................................................................................12
INSTALL GVR3550/GVR3552................................................................................14
GVR3550/GVR3552 EQUIPMENT PACKAGE................................................................................. 14
GVR3550 PRODUCT APPEARANCE................................................................................................15
GVR3552 PRODUCT APPEARANCE................................................................................................18
INSTALLING GVR3550 HDD....................................................................................................... 19
INSTALLING GVR3552 HDD....................................................................................................... 20
CONNECT GVR3550/GVR3552..................................................................................................21
NETWORK CONNECTION...........................................................................................................23
EXTERNAL USB DEVICE.............................................................................................................23
INSTALLING eSATA......................................................................................................................24
CONNECT HDMI MONITOR........................................................................................................24
CONNECT VGA MONITOR..........................................................................................................24
CONNECT ALARM DEVICE........................................................................................................ 24
EXTERNAL INTERCOM DEVICE............................................................................................... 26
PRODUCT OVERVIEW............................................................................................28
GVR3550/GVR3552 SPECIFICATIONS............................................................................................ 28
IR REMOTE CONTROL........................................................................................................................30
INPUT METHOD.................................................................................................................................... 32
LOCAL OPERATIONS.................................................................................................34
USING THE WIZARD............................................................................................................................ 34
LOGIN...................................................................................................................................................... 34
LOCAL PREVIEW.......................................................................................................................... 36
PREVIEW STATUS........................................................................................................................36
BASIC PREVIEW OPERATION...................................................................................................37
IMAGE CONFIG............................................................................................................................. 38
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

GVR3550/GVR3552 USER MANUAL Page 2of 121
Firmware version: 1.0.0.72 Last Updated: 09/2015
PTZ CONTROL...............................................................................................................................39
RIGHT-CLICK................................................................................................................................. 43
SHORTCUT BUTTON................................................................................................................... 45
LOCAL PLAYBACK................................................................................................................................45
SEARCH RECORD........................................................................................................................46
VIDEO PLAYBACK........................................................................................................................ 48
MAIN MENU............................................................................................................... 52
SETTINGS...............................................................................................................................................52
CAMERA MANAGEMENT............................................................................................................ 52
SCHEDULE..................................................................................................................................... 59
ALARM CONFIG.............................................................................................................................66
NETWORK SETTINGS................................................................................................................. 68
SYSTEM SETTINGS..................................................................................................................... 73
MAINTENANCE......................................................................................................................................85
UPGRADE....................................................................................................................................... 85
BACKUP...........................................................................................................................................86
RESET & REBOOT........................................................................................................................88
IMPORT & EXPORT...................................................................................................................... 89
TROUBLESHOOTING...................................................................................................................91
STATUS................................................................................................................................................... 94
RECORDING INFO........................................................................................................................95
SYSTEM INFO................................................................................................................................96
NETWORK INFO............................................................................................................................96
RESOURCE USAGE..................................................................................................................... 97
ALARM INFO...................................................................................................................................98
HDD INFO........................................................................................................................................99
LOGOUT........................................................................................................................................100
WEB MANAGEMENT............................................................................................ 101
OVERVIEW...........................................................................................................................................101
SYSTEM LOGIN.................................................................................................................................. 101
WEB PAGE INTRODUCTION............................................................................................................102
LIVE VIEW.....................................................................................................................................102
PLAYBACK....................................................................................................................................105
SETTINGS.....................................................................................................................................105
FIRMWARE UPDATE............................................................................................ 109
MANUAL UPGRADE........................................................................................................................... 109
UPGRADE VIA TFTP FIRMWARE SERVER.................................................................................. 110
CONFIGURING TFTP SERVER................................................................................................110
UPGRADE FIRMWARE WITH TFTP SERVER...................................................................... 111
UPGRADE VIA HTTP/HTTPS FIRMWARE SERVER........................................................... 111
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

GVR3550/GVR3552 USER MANUAL Page 3of 121
Firmware version: 1.0.0.72 Last Updated: 09/2015
CONFIGURING HTTP SERVER............................................................................................... 111
UPGRADE FIRMWARE WITH HTTP SERVER..............................................................................112
FACTORY RESET.................................................................................................. 113
RESET VIA LOCAL GUI......................................................................................................................113
RESET VIA WEB PAGE......................................................................................................................113
RESET VIA BUTTON.......................................................................................................................... 114
EXPERIENCING GVR3550/GVR3552................................................................115
APPENDIX................................................................................................................116
FAQs...................................................................................................................................................... 116
RECORDING TIME CALCULATION.................................................................................................119
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

GVR3550/GVR3552 USER MANUAL Page 4of 121
Firmware version: 1.0.0.72 Last Updated: 09/2015
Table of Figures
GVR3550/GV33552 User Guide
Figure 1 GVR3550 Front Panel.................................................................................................................................. 15
Figure 2 GVR3550 Back Panel.................................................................................................................................. 16
Figure 3 GVR3552 Front Panel.................................................................................................................................. 18
Figure 4 GVR3552 Back Panel.................................................................................................................................. 18
Figure 5 GVR3550 HDD Installation Diagram......................................................................................................... 20
Figure 6 Connect GVR3550 Diagram....................................................................................................................... 22
Figure 7 Connect GVR3552 Diagram....................................................................................................................... 22
Figure 8 Connect Input/Output Device With Phoenix............................................................................................. 25
Figure 9 Alarm Device Connection Diagram............................................................................................................26
Figure 10 IR Remote Control...................................................................................................................................... 30
Figure 11 Soft Keyboard—English Input Method.................................................................................................... 32
Figure 12 Soft Keyboard—Chinese Input Method.................................................................................................. 32
Figure 13 Soft Keyboard—Symbols and Numbers................................................................................................. 33
Figure 14 Soft Keyboard—Numeric Keyboard........................................................................................................ 33
Figure 15 Local Login Page........................................................................................................................................ 35
Figure 16 Live Preiew Page–Right Click Menu........................................................................................................35
Figure 17 Abnormal Alarm Prompt............................................................................................................................ 37
Figure 18 Basic Preview Operations......................................................................................................................... 37
Figure 19 Image Config Page.....................................................................................................................................39
Figure 20 PTZ Control Page....................................................................................................................................... 39
Figure 21 PTZ Control Page—Preset....................................................................................................................... 41
Figure 22 PTZ Control Page—Patrol........................................................................................................................ 42
Figure 23 PTZ Control Page—Pattern...................................................................................................................... 43
Figure 24 Right Click Mouse Menu............................................................................................................................44
Figure 25 Preview Page Shortcut Button Menu...................................................................................................... 45
Figure 26 Video Playback Page................................................................................................................................. 46
Figure 27 Video Playback—Video Status Toolbar.................................................................................................. 46
Figure 28 Video Playback—Search by Tag............................................................................................................. 47
Figure 29 Tag Management Page............................................................................................................................. 48
Figure 30 Video Playback Toolbar.............................................................................................................................48
Figure 31 Save Snapshot Failed Prompt ................................................................................................................50
Figure 32 Tagging Management Page......................................................................................................................50
Figure 33 Locked Video Management Page ..........................................................................................................50
Figure 34 Video Save Path Setting Page ............................................................................................................... 51
Figure 35 Main Menu Page.........................................................................................................................................52
Figure 36 Search Camera Page................................................................................................................................ 53
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

GVR3550/GVR3552 USER MANUAL Page 5of 121
Firmware version: 1.0.0.72 Last Updated: 09/2015
Figure 37 Manual Add Camera Page—Add Camera ........................................................................................... 54
Figure 38 Manual Add Camera Page—Add DVS................................................................................................... 54
Figure 39 Record Mode Config Page........................................................................................................................56
Figure 40 Record Mode Settings Page..................................................................................................................... 56
Figure 41 Camera Event Settings Page................................................................................................................... 57
Figure 42 Encoding Config Page............................................................................................................................... 58
Figure 43 Schedule Config Page............................................................................................................................... 60
Figure 44 Add New Schedule Page.......................................................................................................................... 61
Figure 45 Schedule Config—Add New Schedule—Copy to Other Period.......................................................... 62
Figure 46 Schedule Details Page.............................................................................................................................. 63
Figure 47 Holiday Config Page.................................................................................................................................. 64
Figure 48 Add New Holiday Page.............................................................................................................................. 65
Figure 49 Add New Holiday Editing Page................................................................................................................ 65
Figure 50 Holiday Details Page.................................................................................................................................. 66
Figure 51 IO Alarm Config Page................................................................................................................................ 67
Figure 52 Abnormal Alarm Config Page................................................................................................................... 68
Figure 53 Network Settings—Basic Settings Page................................................................................................. 69
Figure 54 Network Settings—Advanced Settings Page......................................................................................... 70
Figure 55 Specify UPnP External Port Page............................................................................................................71
Figure 56 Security Settings Page ............................................................................................................................ 72
Figure 57 System Settings Page—Basic Settings Page........................................................................................73
Figure 58 System Settings Page—Date & Time..................................................................................................... 75
Figure 59 System Settings Page—Display Settings............................................................................................... 76
Figure 60 System Settings Page—Email Settings.................................................................................................. 77
Figure 61 System Settings Page—Local View Control.......................................................................................... 78
Figure 62 Local View Control—Apply Camera........................................................................................................ 79
Figure 63 System Settings Page—HDD Management.......................................................................................... 79
Figure 64 HDD Management—Add new Volume....................................................................................................80
Figure 65 HDD Management—Edit Volume Property............................................................................................ 80
Figure 66 System Settings Page—User Management...........................................................................................81
Figure 67 User Management—Add User................................................................................................................. 82
Figure 68 User Management—Edit User..................................................................................................................83
Figure 69 User Management—Edit Normal User....................................................................................................83
Figure 70 User Management—Edit Operator User.................................................................................................84
Figure 71 System Settings Page—NTP Server.......................................................................................................85
Figure 72 Backup Page—Record Backup................................................................................................................ 86
Figure 73 Backup Page—Quick Backup Page........................................................................................................ 87
Figure 74 Backup Page—Quick Backup Progress Bar.......................................................................................... 87
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

GVR3550/GVR3552 USER MANUAL Page 6of 121
Firmware version: 1.0.0.72 Last Updated: 09/2015
Figure 75 Backup Page—Search Backup................................................................................................................ 88
Figure 76 Reset & Reboot Page................................................................................................................................ 89
Figure 77 Import & Export Page.................................................................................................................................90
Figure 78 Network Diagnosis Page........................................................................................................................... 91
Figure 79 S.M.A.R.T. Detection Page....................................................................................................................... 92
Figure 80 HDD Bad Sector Detection Page............................................................................................................. 93
Figure 81 System Log Page....................................................................................................................................... 94
Figure 82 Recording Info Page.................................................................................................................................. 95
Figure 83 System Info Page....................................................................................................................................... 96
Figure 84 Network Info Page...................................................................................................................................... 97
Figure 85 Resource Usage Page...............................................................................................................................98
Figure 86 Alarm Info Page.......................................................................................................................................... 99
Figure 87 HDD Info Page.......................................................................................................................................... 100
Figure 88 Web Page—Login.................................................................................................................................... 101
Figure 89 Web Page—Menu.................................................................................................................................... 102
Figure 90 Web Live View Page................................................................................................................................103
Figure 91 Web Playback Page.................................................................................................................................105
Figure 92 Web Page—Basic Settings.....................................................................................................................106
Figure 93 Web Page—Maintenance Menu............................................................................................................ 107
Figure 94 Web Page—Debug Log.......................................................................................................................... 107
Figure 95 Manual Upgrade Page.............................................................................................................................109
Figure 96 Configure Dialog....................................................................................................................................... 110
Figure 97 TFTP Server Directory Settings............................................................................................................. 111
Figure 98 Factory Reset on GUI Page....................................................................................................................113
Figure 99 Factory Reset on Web Page.................................................................................................................. 114
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

GVR3550/GVR3552 USER MANUAL Page 7of 121
Firmware version: 1.0.0.72 Last Updated: 09/2015
Table of Tables
GVR3550/GVR3552 User Guide
Table 1 GVR3550 Package List................................................................................................................................. 14
Table 2 GVR3552 Package List................................................................................................................................. 14
Table 3 Optional Equipment List................................................................................................................................ 15
Table 4 GVR3550 Front Panel Buttons Explanation.............................................................................................. 15
Table 5 GVR3552 Back Panel Buttons Explanation............................................................................................... 17
Table 6 GVR3552 Power Indicator Explanation...................................................................................................... 18
Table 7 GVR3550/GVR3552 Software Specifications............................................................................................28
Table 8 GVR3550/GVR3552 Hardware Specifications.......................................................................................... 29
Table 9 GVR3550 Remote Control Icons Explanation........................................................................................... 30
Table 10 Soft Keyboard Specifications..................................................................................................................... 33
Table 11 Preview Page–Camera Status Explanation........................................................................................... 36
Table 12 Preview Status Explanation........................................................................................................................36
Table 13 Abnormal Alarm Explanation......................................................................................................................37
Table 14 Basic Preview Operations Explanation.................................................................................................... 37
Table 15 PTZ Control Parameters Explanation....................................................................................................... 39
Table 16 Right Click Mouse Menu Parameters Explanation................................................................................. 44
Table 17 Video Status Parameters Explanation......................................................................................................47
Table 18 Video Playback Toolbar Explanation........................................................................................................ 48
Table 19 Camera Parameters Setting Explanation.................................................................................................54
Table 20 DVS Parameters Setting Explanation.......................................................................................................55
Table 21 Record Mode Config Parameters Explanation........................................................................................56
Table 22 Camera Events Settings parameters Explanation..................................................................................57
Table 23 Camera Alarm Parameters Explanation...................................................................................................58
Table 24 Encoding Config Parameters Explanation............................................................................................... 59
Table 25 IO Alarm Config Parameters Explanation................................................................................................ 67
Table 26 Abnormal Alarm Parameters Explanation................................................................................................68
Table 27 Basic Network Parameters Explanation................................................................................................... 69
Table 28 GVR3550 Basic System Setting Parameters Explanation.................................................................... 73
Table 29 System Settings Page—Date & Time Parameters Explanation........................................................... 75
Table 30 System Settings Page—Display Settings Parameters.......................................................................... 76
Table 31 Email Template Parameters Specifications............................................................................................. 77
Table 32 System Settings Page—HDD Management Parameters Explanation................................................ 79
Table 33 Edit Volume Property Parameters Explanation.......................................................................................81
Table 34 Upgrade Parameters Explanation............................................................................................................. 85
Table 35 Import & Export Parameters Explanation.................................................................................................90
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

GVR3550/GVR3552 USER MANUAL Page 8of 121
Firmware version: 1.0.0.72 Last Updated: 09/2015
Table 36 Network Diagnose Parameters Explanation............................................................................................91
Table 37 HDD S.M.A.R.T Detection Parameters Explanation.............................................................................. 92
Table 38 HDD Bad Sector Detection Parameters Explanation............................................................................. 93
Table 39 System Log Parameters Explanation....................................................................................................... 94
Table 40 Device Status Parameters Explanation....................................................................................................98
Table 41 Remote Preview Operation Explanation................................................................................................ 103
Table 42 Remote Preview Camera Specifications................................................................................................104
Table 43 Debug Log Parameters Explanation.......................................................................................................107
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]

GVR3550/GVR3552 USER MANUAL Page 9of 121
Firmware version: 1.0.0.72 Last Updated: 09/2015
CHANGE LOG
Only major new features or major document of the GVR3550/GVR3552 updates are listed here. Minor
updates for corrections or editing are not documented here.
GVR3550
Firmware Version: 1.0.10.72
This is the initial version.
GVR3552
Firmware Version: 1.0.10.72
This is the initial version.
VoIPon www.voipon.co.uk [email protected] Tel: [phone] Fax: [phone]