Troubleshooti g
What do the li hts on front of HD PVR 2 mean?
-Blue li ht: When HD PVR 2 is powered on and the Windows driver is running the blue light is
on. If the blue light is blinking the HD PVR 2 is not ‘seen’ by your PC. Check the USB cable!
-Yellow li ht is on after you start Hauppau e Capture: this is good and means HD PVR 2
detects video and you are ready to record. If you do not have a yellow light then your video
source is not being ‘seen’ by the HD PVR 2. If you are recording from a PC gaming system
make sure your graphics card is set to 1080p60 or 720p and the refresh rate is 60Hz.
Otherwise make sure you have set the correct Video and Audio Input.
-Blue record rin : indicates that HD PVR 2 is recording or streaming video.
-Red li ht: this means the video encoder inside HD PVR 2 cannot send data to your PC. There
are a number of reasons this could happen. If your PC is running slowly and cannot get data
from HD PVR 2 quickly enough the red light might go on for a few seconds until the PC can
accept data. Change to another USB port on your PC then power down HD PVR 2 wait a few
seconds and power up again. If you continue to see the Red light while recording and have
checked your cabling contact Hauppauge technical support.
No video in the Hauppau e Capture preview window:
Step 1: Make sure HD PVR 2 is listed in the Capture tab. If not then please check your USB
cables and make sure the blue light is on on the front of HD PVR 2. If you cannot see HD PVR 2
listed reinstall the Windows driver by running Step 1: Install HD PVR 2 Drivers from the
Installation CD. Power cycle the HD PVR 2 and reboot your PC after reinstalling the drivers.
Step 2: Check the video mode of your console. It must be set at either 1080p60 or 720p. If you
are using a PC game system check our website at: www.hauppau e.com/pcsetup
Step 3: Check your cables. Remove each cable and make sure it’s firmly reseated into each
device you are using. If using HDMI cables try swapping the HDMI cables (in cable with the out).
Step 4: Check the Video input settin . If the Video input setting is wrong you will get a black
preview window. Set Video input to Component video for a PS3 and HDMI for all other devices.
Is the yellow light on on the front of HD PVR 2? If the yellow light is not on then either you have the
wrong Video input source set or your game console is not turned on.
Step 5: If you are usin a PS3, make sure you have disconnected the HDMI cable between
Page 7 Page 8 Page 9
Page 10 Page 11 Page 12
the PS3 and your TV set. Having HDMI connected at the same time as Component video will shut
off Component Video and you will not see video in the preview window. Once you have disconnect-
ed the HDMI cable you will need to reset the PS3 by PUSHING and HOLDING the power button on
the front of the PS3 until you hear the SECOND beep. This means the video mode has been reset.
Step 6: If usin HDMI, verify your source device does not use HDCP copy protection (the
PS3 uses HDCP on HDMI). If this is the case use the component video input.
Step 7: If the yellow li ht is on the front of HD PVR 2 and you still see a black preview
window, try recording some video. If you can successfully playback a recording but you cannot
see live video in the Preview window there might be a video rendering problem (video card drivers
hardware acceleration…) Check device settings for video decoder details. To enable hardware
acceleration select “hardware acceleration” in the Settings menu in Hauppauge Capture.
If capture fails it is likely something is wrong with the video input to HD PVR 2. This could be a bro-
ken or loose video cable or you plugged the cables into the wrong connector on HD PVR 2.
Pass throu h video problems
No video on my TV set:
Open Hauppauge Capture and verify the correct Video input is selected. Video and audio input
must be set initially for passthrou h to work (if you power cycle the HD PVR 2 it may revert to
its default setting and will need to be set again). Also check the video mode on your PS3 or Xbox
360. The video mode should be 1080p or 720p.
No video on my TV set but I can see video in the Capture tab
Check that the HDMI cable from the HD PVR 2 (HDMI out) is connected to your TV monitor and the
TV is set to the correct HDMI port if multiple are available on yourTV.
Try changing the output resolution from your game console. Some TV monitors may not support all
HDMI output resolutions.
Wron colors with Component Video
Check the Component video cable: unplug and replug the Red Green and Blue video cables.
Make sure the Red audio cable is not plugged into the Red video cable.
S
St
ta
ar
rt
t/
/S
St
to
op
p
r
re
ec
co
or
rd
di
in
ng
g:
:
Y
Yo
ou
u
c
ca
an
n
a
al
ls
so
o
u
us
se
e
t
th
he
e
r
re
ec
co
or
rd
d
b
bu
ut
tt
to
on
n
o
on
n
t
to
op
p
o
of
f
t
th
he
e
H
HD
D
P
PV
VR
R
2
2
t
to
o
s
st
ta
ar
rt
t
oorr ssttoopp rreeccoorrddiinnggss))
NNaammee ooff yyoouurr rreeccoorrddiinngg:: ddeeffaauulltt nnaammee iiss tthhee ddaattee aanndd ttiimmee
T
Ti
im
me
ed
d
r
re
ec
co
or
rd
di
in
ng
g:
:
I
If
f
y
yo
ou
u
w
wo
ou
ul
ld
d
l
li
ik
ke
e
t
to
o
h
ha
av
ve
e
y
yo
ou
ur
r
r
re
ec
co
or
rd
di
in
ng
g
m
ma
ad
de
e
f
fo
or
r
a
a
c
ce
er
rt
ta
ai
in
n
t
ti
im
me
e
((eexxaammppllee:: 1100 mmiinnuutteess)),, sseett tthhiiss ttoo tthhee ttiimmee..
IIff yyoouu lleeaavvee tthhiiss aatt 0000::0000::0000,, tthheenn yyoouu wwiillll nneeeedd ttoo mmaannuuaallllyy
ssttaarrtt//ssttoopp yyoouurr rreeccoorrddiinngg
VViiddeeoo aanndd AAuuddiioo ssoouurrcceess::
FFoorr aa PPCC ggaammee,, XXbbooxx OOnnee,, XXbbooxx 336600,, PPSS oorr WWiiiiUU,, sseett ffoorr HHDDMMII..
FFoorr PPSS33 oorr aa ccaabbllee TTVV bbooxx,, cchhaannggee VViiddeeoo iinnppuutt ttoo CCoommppoonneenntt aanndd
AAuuddiioo iinnppuutt ttoo LLiinnee iinn
MMiiccrroopphhoonnee iinnppuutt::
IIff yyoouu wwaanntt ttoo rreeccoorrdd yyoouurr ggaammee ccoommmmeennttaarryy,, sseelleecctt yyoouurr mmiiccrroo--
p
ph
ho
on
ne
e
h
he
er
re
e.
.
A
Au
ud
di
io
o
v
vo
ol
lu
um
me
e:
:
SSeett tthhee aauuddiioo vvoolluummee ooff yyoouurr ggaammee,, yyoouurr mmiiccrroopphhoonnee aanndd yyoouurr PPCC
aauuddiioo hheerree.. TToo ddiissaabbllee PPCC aauuddiioo,, ttuurrnn tthhiiss aallll tthhee wwaayy ttoo tthhee LLEEFFTT
((tthhiiss iiss 00 vvoolluummee))..
VViiddeeoo ffoorrmmaatt::
WWhheenn tthhee HHDD PPVVRR 22 ccaann ‘‘sseeee’’ yyoouurr vviiddeeoo ssoouurrccee,, iitt rreeppoorrttss tthhee ffoorr--
mmaatt ooff yyoouurr vviiddeeoo hheerree..
SSnnaappsshhoott bbuuttttoonn::
CClliicckk tthhiiss bbuuttttoonn ttoo ttaakkee aa ssnnaappsshhoott ooff yyoouurr vviiddeeoo.. YYoouu ccaann aallssoo hhiitt
t
th
he
e
s
sp
pa
ac
ce
eb
ba
ar
r
o
on
n
y
yo
ou
ur
r
k
ke
ey
yb
bo
oa
ar
rd
d
t
to
o
t
ta
ak
ke
e
a
a
s
sn
na
ap
ps
sh
ho
ot
t.
.
Q
Qu
ua
al
li
it
ty
y:
:
T
Th
hi
is
s
i
is
s
w
wh
he
er
re
e
y
yo
ou
u
s
se
et
t
t
th
he
e
b
bi
it
t
r
ra
at
te
e
o
of
f
y
yo
ou
ur
r
rreeccoorrddiinnggss.. TThhee hhiigghheerr tthhee bbiittrraattee,, tthhee
bbeetttteerr yyoouurr vviiddeeoo qquuaalliittyy wwiillll bbee bbuutt tthhee
mmoorree ddiisskk ssttoorraaggee yyoouurr rreeccoorrddiinnggss wwiillll
ccoonnssuummee..
FFoorr rreeccoorrddiinngg,, aallwwaayyss sseett ttoo VVaarriiaabbllee..
A
Ad
dv
va
an
nc
ce
ed
d
m
me
en
nu
u:
:
TThhiiss iiss wwhheerree yyoouu ccaann sseett tthhee vviiddeeoo ssccaalleerr,, ccoolloorr ccoonn--
ttrroollss,, aauuddiioo sseettttiinnggss
F
Fi
il
le
e
s
se
el
le
ec
ct
to
or
r:
:
YYoouurr llaasstt rreeccoorrddiinngg wwiillll bbee aatt tthhee ttoopp ooff tthhee
lliisstt.. YYoouu ccaann aallssoo cchhoooossee aannyy ootthheerr rreeccoorrddiinngg..
EExxppoorrtt ttoo MMPP::
SSoommee vviiddeeoo eeddiittoorrss nneeeedd
aann MMPP ffiillee.. WWhheenn yyoouu aarree
f
fi
in
ni
is
sh
he
ed
d
t
tr
ri
im
mm
mi
in
ng
g
y
yo
ou
ur
r
vviiddeeooss,, cclliicckk tthhiiss bbuuttttoonn
aanndd yyoouurr vviiddeeoo wwiillll bbee
ccoonnvveerrtteedd ttoo MMPP wwiitthhoouutt
aannyy lloossss iinn vviiddeeoo qquuaalliittyy..
S
St
ta
ar
rt
t
a
an
nd
d
p
pa
au
us
se
e
y
yo
ou
ur
r
vviiddeeoo::
YYoouu ccaann ssttaarrtt oorr
ppaauussee yyoouurr vviiddeeooss
wwiitthh tthhiiss bbuuttttoonn
C
Cu
ut
t
f
fr
ro
om
m
t
th
he
e
L
LE
EF
FT
T:
:
WWhheenn yyoouu cclliicckk
tthhiiss bbuuttttoonn,, yyoouu
wwiillll ddeelleettee aallll ooff
t
th
he
e
v
vi
id
de
eo
o
t
to
o
t
th
he
e
L
LE
EF
FT
T
o
of
f
t
th
he
e
vviiddeeoo mmaarrkk..
VViiddeeoo mmaarrkk::
TThhiiss sshhoowwss yyoouu
tthhee ccuurrrreenntt ppoossii--
ttiioonn iinn yyoouurr
r
re
ec
co
or
rd
di
in
ng
g
o
of
f
t
th
he
e
vviiddeeoo yyoouu sseeee iinn
tthhee pprreevviieeww wwiinn--
ddooww
CCuutt ffrroomm tthhee RRIIGGHHTT::
WWhheenn yyoouu cclliicckk
tthhiiss bbuuttttoonn,, yyoouu
wwiillll ddeelleettee aallll ooff
t
th
he
e
v
vi
id
de
eo
o
t
to
o
t
th
he
e
RRIIGGHHTT ooff tthhee vviiddeeoo
mmaarrkk..
UUppllooaadd ttoo YYoouuTTuubbee::
AAfftteerr yyoouu hhaavvee
ttrriimmmmeedd yyoouurr
v
vi
id
de
eo
os
s,
,
c
cl
li
ic
ck
k
h
he
er
re
e
ttoo uuppllooaadd tthheemm ttoo
YYoouuTTuubbee..
EEnntteerr yyoouurr YYoouuTTuubbee ccrreeddeennttiiaallss::
EEnntteerr yyoouurr uusseerr nnaammee aanndd ppaasssswwoorrdd..
N
No
ot
te
e:
:
i
if
f
y
yo
ou
u
h
ha
av
ve
e
m
mu
ul
lt
ti
ip
pl
le
e
Y
Yo
ou
uT
Tu
ub
be
e
a
ac
cc
co
ou
un
nt
ts
s
l
li
in
nk
ke
ed
d
t
to
o
o
on
ne
e
uusseerr nnaammee aanndd ppaasssswwoorrdd,, yyoouu ccaannnnoott uussee tthhiiss ffuunnccttiioonn ttoo
uuppllooaadd ttoo YYoouuTTuubbee.. YYoouu wwiillll nneeeedd ttoo mmaannuuaallllyy uuppllooaadd
uussiinngg aa wweebb bbrroowwsswweerr.. YYoouurr vviiddeeooss ccaann bbee ffoouunndd iinn tthhee
MMyyVViiddeeooss ffoollddeerr oonn yyoouurr PPCC..
EEnntteerr tthhee TTiittllee,, KKeeyywwoorrddss aanndd
DDeessccrriippttiioonn::
TThhiiss iiss tthhee mmiinniimmuumm iinnffoorrmmaattiioonn
r
re
eq
qu
ui
ir
re
ed
d
b
by
y
Y
Yo
ou
uT
Tu
ub
be
e
t
to
o
u
up
pl
lo
oa
ad
d
yyoouurr vviiddeeooss..
TThheenn cclliicckk OOKK..
NNeexxtt,, sseelleecctt yyoouurr ssttrreeaammiinngg sseerrvviiccee::
YYoouu ccaann ssttrreeaamm wwiitthh TTwwiittcchh,,
YYoouuTTuubbee aanndd UUssttrreeaamm..
YYoouu ccaann aallssoo aadddd yyoouurr ccoommmmeenn--
ttaarryy bbyy sseelleeccttiinngg yyoouurr mmiiccrroopphhoonnee
iinn tthhee ‘‘MMiicc iinnppuutt’’ bbooxx aabboovvee..
FFoorr mmoorree iinnffoorrmmaattiioonn oonn YYoouuTTuubbee
ssttrreeaammiinngg sseettuupp,, ggoo hheerree::
wwwwww..hhaauuppppaauuggee..ccoomm//yyoouuttuubbee
EEnntteerr yyoouurr llooggiinn iinnffoorrmmaattiioonn::
OOnnccee yyoouu hhaavvee sseelleecctteedd
yyoouurr sseerrvviiccee,, cclliicckk hheerree
aanndd tthhee LLooggiinn bbooxx wwiillll
ooppeenn..
IIff yyoouu aarree uussiinngg TTwwiittcchh,,
yyoouu ccaann aallssoo cchhoooossee yyoouurr
IInnggeesstt sseerrvveerr iinn tthhee
LLooccaattiioonn bbooxx..
LLooggiinn bbooxx::
TThhiiss iiss wwhheerree yyoouu eenntteerr yyoouurr
uusseerr nnaammee aanndd ppaasssswwoorrdd..
OOnnccee yyoouu hhaavvee eenntteerreedd tthhiiss
iinnffoorrmmaattiioonn,, yyoouu wwiillll sseeee
‘‘GGaatthheerriinngg ccrreeddeennttiiaallss’’ aass wwee
ttrryy ttoo lloogg oonnttoo yyoouurr aaccccoouunntt..
SSttaarrtt SSttrreeaammiinngg::
OOnnccee yyoouu hhaavvee llooggggeedd iinnttoo yyoouurr aaccccoouunntt,, cclliicckk tthhee SSttaarrtt
SStteeaammiinnggbbuuttttoonn.. YYoouu wwiillll tthheenn bbee ssttrreeaammiinngg ttoo yyoouurr sseerrvviiccee..
FFiirrsstt,, sseett yyoouurr ssttrreeaammiinngg qquuaalliittyy::
WWee rreeccoommmmeenndd ssttaarrttiinngg aatt
11..55MMbbppss aanndd cchheecckkiinngg ttoo
sseeee iiff yyoouurr ssttrreeaamm llooookkss
ggoooodd..
IIff iitt iiss,, tthheenn yyoouurr IInntteerrnneett
ccoonnnneeccttiioonn iiss ggoooodd aanndd yyoouu
ccaann iinnccrreeaassee tthhee QQuuaalliittyy ttoo
22..00MMbbppss oorr mmoorree..
Capture tab
StreamEez tab
Edit tab YouTube tab
FFiillee sseelleeccttoorr::
Y
Yo
ou
ur
r
l
la
as
st
t
r
re
ec
co
or
rd
di
in
ng
g
w
wi
il
ll
l
b
be
e
a
at
t
t
th
he
e
t
to
op
p
o
of
f
t
th
he
e
l
li
is
st
t.
.
Y
Yo
ou
u
c
ca
an
n
a
al
ls
so
o
c
ch
ho
oo
os
se
e
a
an
ny
y
o
ot
th
he
er
r
r
re
ec
co
or
rd
di
in
ng
g.
.
