Gree Crossover GWH09AGC-D3DNA2B/I User manual

IMPORTANT : Please read this manual
carefully before running this unit, and
save it for future reference.
© Copyright, GREE Canada, 2021
12102021
Operation Manual
Crossover Heat Pump
GWH09AGC-D3DNA2B/I - GWH09AGC-D3DNA1B/O
GWH12AGC-D3DNA2A/I - GWH12AGC-D3DNA1A/O
GWH18AGD-D3DNA2B/I - GWH18AGD-D3DNA1B/O
GWH24AGE-D3DNA2A/I - GWH24AGE-D3DNA1A/O

3
TABLE OF CONTENTS
FOREWORD
Thank you for your purchase! This manual is the universal version for this product manu-
factured by GREE Canada. The appearance of the unit that you have purchased may differ
from the one shown in this manual, however it does not change the basic guidelines on how
to properly operate this appliance.
To ensure satisfactory operation for many years, this manual should be read carefully
before using the appliance.
After reading, keep it in a safe place. Please refer to the manual if you have any questions
about operation or if you encounter any irregularities that need to be corrected.
1. SAFETY GUIDELINES
Safety Symbols Description ........................................................................................................ 4
Exception Clauses ...................................................................................................................... 4
Compliance Statements.............................................................................................................. 5
Operations and Maintenance Safety Instructions ....................................................................... 6
2. COMPONENT SUMMARY
Indoor Unit................................................................................................................................... 7
Outdoor Unit................................................................................................................................ 7
3. OPERATION GUIDE
Remote Control Buttons.............................................................................................................. 8
Remote Control Display Screen Indicators ................................................................................. 9
Basic Operating Instructions ..................................................................................................... 10
Function Description and Setting ...............................................................................................11
4. MAINTENANCE
Cleaning the Surface................................................................................................................. 20
Cleaning the Dust Filter............................................................................................................. 20
Pre and Post Season Maintenance........................................................................................... 21
Recycling and Disposal............................................................................................................. 21
5. TROUBLESHOOTING
Error Codes Identication.......................................................................................................... 22
Common Malfunctions and Possible Fixes ............................................................................... 22
6. WARRANTY............................................................................................................................... 24
Electrical products should be properly disposed.
Please recycle where facilities exist.
Check with your local authority or retailer for recycling.

4
This symbol indicates an imminently hazardous situation that, if not avoided, will
cause severe personal injury, death, or substantial property damage.
DANGER
This symbol indicates a potentially hazardous situation that, if not avoided, will or can
cause minor personal injury or property damage.
CAUTION
This symbol indicates a potentially hazardous situation that, if not avoided, can cause
severe personal injury, death, or substantial property damage.
WARNING
This symbol indicates that the items must be observed. Incorrect use may result in
personal injury or property damage.
NOTE
SAFETY GUIDELINES
SAFETY SYMBOLS DESCRIPTION
The following symbols are used throughout this manual to indicate immediate or potential hazards. It is the
owner’s responsibility to read and follow all safety information and instructions accompanying these sym-
bols. Failure to heed safety information increases the risk of serious injury or death, property damage and/
or product damage.
EXCEPTION CLAUSES
The manufacturer will not assume any liability when personal injury or property damage is caused by the
following reasons:
1. Damage the product due to improper use or misuse of the product.
2. Modify, change, maintain or use the product with other equipment without complying with the manufac-
turer’s instruction manual.
3. After verication, the product defect is directly caused by corrosive gas.
4. After verication, the defects are caused by mishandling during product transportation.
5. Operation, repair, maintenance of the unit without complying with the instruction manual or related
regulations.
6. After verication, the problem or dispute is caused by the quality specications or performance of parts
and components produced by other manufacturers.
7. The damage is caused by natural disasters, bad operating environment or force majeure.
If it is necessary to install, move or service the heat pump, please contact your dealer or local service
center rst. The appliance must be installed, moved or serviced by qualied technicians. Failure to do
so may result in serious damage or personal injury, or even death.
When refrigerant leaks or must be discharged during installation, maintenance or disassembly, it must
be handled by certied professionals or in accordance with local laws and regulations.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities or lack of experience and knowledge, unless they are given supervision or instruc-
tion in its use by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the unit.

5
SAFETY GUIDELINES
COMPLIANCE STATEMENTS
WARNING : GREE Canada has not approved any changes or modications to this device by the user. Any
changes or modications could void the user’s authority to operate the equipment.
FEDERAL COMMUNICATIONS COMMISSION (FCC) REGULATIONS
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions :
(1) this device may not cause harmful interference, and (2) this device must accept any interference re-
ceived, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
● Reorient or relocate the receiving antenna ;
● Increase the separation between the equipment and receiver ;
● Connect the equipment into an outlet on a circuit different from that to which the receiver is connected ;
● Consult the dealer or an experienced radio/TV technician for help.
INDUSTRY CANADA (IC) REGULATIONS
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
This equipment complies with FCC’s and IC’s RF radiation exposure limits set forth for an uncontrolled en-
vironment. The antenna(s) used for this transmitter must be installed and operated to provide a separation
distance of at least 20cm from all persons and must not be collocated or operating in conjunction with any
other antenna or transmitter. Installers must ensure that 20 cm separation distance will be maintained be-
tween the device (excluding its handset) and users.

6
SAFETY GUIDELINES
CAUTION:
▪ This appliance is not intended for use by persons
(including children) with reduced physical, sen-
sory or mental capabilities or lack of experience
and knowledge, unless they are given supervi-
sion or instruction in its use by a person responsi-
ble for their safety.
▪ Children should be supervised to ensure that they
do not play with the unit.
▪ Cleaning and maintenance should not be per-
formed by unsupervised children.
▪ If the power cord is damaged, it must be replaced
by the manufacturer, its service agent or similarly
qualied persons to avoid any hazard.
▪ Do not plug the heat pump into a multipurpose
outlet. Doing so may lead to a re hazard.
▪ Disconnect the power supply when cleaning the
heat pump. Failure to do so may result in electric
shock.
▪ Do not wash the heat pump with water to avoid
the risk of electric shock.
▪ Do not spray water on the indoor unit. This could
cause electric shock or malfunction.
▪ Do not repair the heat pump yourself. You may
expose yourself to electric shock or damage
the equipment. Please contact your local dealer
when you need to repair the appliance.
▪ When removing the dust lter, avoid touching the
ns to prevent injury.
▪ Do not extend ngers or objects into the air inlet
or outlet. Doing so could cause injury or damage.
▪ Do not spill water on the remote control, other-
wise it could become inoperative.
▪ When cleaning the dust lter, do not use an open
ame or hair dryer to dry the lter to avoid defor-
mation and re hazard.
▪ Do not block the air outlet or inlet. Doing so may
result in malfunction.
▪ Do not stand or step on the outdoor unit casing, or
place heavy objects on it. This could cause dam-
age or personal injury.
▪ When any of the following conditions occur, turn
off the heat pump and disconnect the power sup-
ply immediately, then contact your local dealer or
service center for repairs.
1. The power cord is overheating or damaged.
2. There is abnormal sounds during operation.
3. The circuit breaker trips frequently.
4. The indoor unit gives off a burning smell.
5. The indoor unit is leaking.
OPERATION AND MAINTENANCE SAFETY INSTRUCTIONS

7
COMPONENT SUMMARY
INDOOR UNIT
OUTDOOR UNIT
Front Panel Display
1Front panel
2Upper airow deector
3Lower airow deector
4Air outlet
5Air inlet
6Display (see below)
7Dust lter
8Directional louvers (inside)
9Emergency button
11 Temperature indicator
12 Power indicator
1 2 7 83 4
6 95
11
12
13 Air inlet
14 Air outlet
15 Wiring cover
16 Valve cover
17 Gas valve
18 Liquid valve
14 15
16
17
18
13
NOTE: The above illustrations are only intended to be simplied representations of the appliance and
may not reect the exact appearance of the product purchased.
NOTE: The content of
the display and the colours
and shapes of the indica-
tors may vary. Please refer
to the actual display.

8
OPERATION GUIDE
REMOTE CONTROL BUTTONS
1POWER Turns the unit ON or OFF
2Increases temperature or timer
delay
3Decreases temperature or timer
delay
4TURBO Activates or desactivates Turbo
mode
5MODE Allows to select an operation
modes
6FAN Allows to select a ventilation
speed
7VERTICAL
SWING Adjusts vertical swing angle
8HORIZONTAL
SWING Adjusts horizontal swing angle
9I FEEL Activates or desactivates
I Feel function
10 TIMER-ON /
TIMER-OFF
Allows to set a switch-on or
switch-on timer
11 HEALTH /
SCAVENGING
Activates or desactivates Heath
and/or Scavenging modes
12 LIGHT Activates or desactivates indoor
unit display
13 CLOCK Allows to set the system clock
14 TEMP Allows to set the temperature
display type
15 SLEEP Allows to select a Sleep mode
option
16 WIFI Activates or desactivates WiFi
function
1
2
4 6
8
10
1311
1512
14 16
5
3
7
9
NOTE: Buttons and indicators may differ from model to model, but their functionality remains the
same. Some functions may not be available on all models.

9
OPERATION GUIDE
REMOTE CONTROL DISPLAY SCREEN INDICATORS
Scavenging mode
X-Fan function
Temp.
display
type
Set temperature
Indoor ambient temperature
Outdoor ambient temperature
Clock
Temperature display
WiFi function
Time display
Timer-ON / Timer-OFF
Horizontal swing angle
Vertical swing angle
Control lock function
Quiet mode
I Feel function
Set fan speed
Turbo mode
Sending signal
Operation Modes
Auto mode
Cooling mode
Drying mode
Ventilation mode
Heating mode
Sleep mode
8 °C Heating function
Power Limit mode
Health mode

10
OPERATION GUIDE
BASIC OPERATING INSTRUCTIONS
BATTERY REPLACEMENT
1. Remove the battery compartment cover from the back of
the remote control by lifting it in the direction of the arrow.
2. Take out the depleted batteries.
3. Insert two new 7# AAA (1.5 V) dry batteries, making sure to
match the polarity markings (+ and –) shown on the remote
control.
4. Replace the compartement cover by sliding it into place.
NOTES:
▪ Do not use rechargeable batteries.
▪ Replace with new batteries of the same brand when re-
placement is required.
▪ Do not dispose of used batteries with other domestic
waste. Separate collection of such waste for special
treatment is necessary.
USAGE RECOMMENDATIONS
▪ Direct the remote control toward the signal receiver of the
indoor unit for optimal use.
▪ In order for the signal to be transmitted successfully, the dis-
tance between the remote control and the indoor unit must
be less than 8 meters (26 feet) and within a 60° angle.
▪ Make sure that there are no objects between the remote con-
trol and the signal receiver of the indoor unit that could block
the signal.
▪ Never leave the remote control exposed to the sun.
▪ Keep the remote control at a distance greater than 1 meter (3
feet) from appliances or devices such as televisions, uores-
cent lamps, wireless phones or other electrical appliances to
avoid signal interference.
▪ When not using the remote control for an extended period of
time, please remove the batteries so as not to wear them out
needlessly.
▪ A blurry or blank display screen on the remote control may
indicate a low battery level. In such a case, replace the bat-
teries with new ones.
▪ If the remote control is lost or damaged, use the emergency
button to turn the indoor unit on or off.
1
2
4
3
Indoor unit
signal receiver
8 m (26 ft) 60°
Emergency
button
Open the front panel and press the
emergency button on the inside of
the panel to turn on the unit. When
turned on, the unit operates in Auto
mode.