Chapter 4. Support
For questions or technical support please visit http://gromaudio.com/support.html Your
question will be answered within next 1 business day
CHAPTER 5 — Warranty License Agreement and Disclaimers
6.1 THIRTY (30) - DAY MONEY BACK WARRANTY
You can return any product purchased directly from GROM AUDIO, referencing a Return Merchandize Au-
thorization (RMA) during the Thirty-(30) day period following shipment by GROM AUDIO, may be returned for
a full refund of the purchase price actually paid for any reason. The RMA number must be obtained from
GROM Audio Customer Support via web form on www.gromaduio.com/support.html, and is valid for only fif-
teen - (15) days from its issuance. RMA must be noted on the outside of the returned PRODUCTS’ pack-
aging. The PRODUCTS must be returned in its original packaging, intact, without any evidence of tampering
with the PRODUCTS or physical damage caused by the Customer (End-User). We would strongly recom-
mend that the item be shipped insured. We are not responsible for the lost or stolen items.
SHIPPING AND HANDLING OF THE END-USER IS NOT REFUNDABLE.
PLEASE ALLOW UP TO TWO WEEKS FOR GROM AUDIO TO CREDIT YOUR ACCOUNT.
6.2 ONE (1) YEAR LIMITED WARRANTY
This warranty covers any supplied or manufactured parts of the product that, upon inspection by GROM Au-
dio authorized personnel, is found to have filed in normal use due to defects in the material or workmanship.
This warranty does not apply to the installation e penses. Attempting to service or modify this unit, operating
this unit under conditions other than the recommended will render this warranty void.
GROM Audio shall not be liable for any personal injury, property damage and or any incidental or consequen-
tial damages of any kind resulting from malfunctions, defects, misuse, improper installation or alteration of
this product.
All parts of this product are guarantied for a period of 1 year as follows:
Within the first 12 months form the date of purchase, subject to the conditions above, GROM Audio will repair
or replace the product at their discretion, if it is defective in the material or workmanship.
All customers should contact GROM Audio support team at http://gromaudio.com/support.htmland obtain an
RMA number. All defective adapters returned to GROM Audio within warranty period must be accompanied
by the original invoice (or copy).
All shipping handling charges are non-refundable. Warranty does not cover normal tear and wear, damages
due to negligence, improper installation and operation.
Once the RMA is requested, the customer will receive detailed return instructions, and the address for the re-
turn.
6.3 LICENSE AGREEMENT AND DISCLAIMER
GROM Audio GROM-HDR1 HD radio adapter (hereinafter referred to as ‘PRODUCT’) and its related soft-
ware
This is a legal agreement between you, as the END USER, and GROM AUDIO (“GROM”). Please read the
terms and conditions of this agreement carefully before using the GROM PRODUCTS. By using the GROM
PRODUCTS and software installed on the GROM PRODUCTS, you are agreeing to be bound by the terms of
this agreement. As GROM does not install this equipment, GROM disclaims any liability for improper installa-
tion of the GROM PRODUCTS or the “after-market” equipment (inputs). Furthermore, the END USER ac-
knowledges that the PRODUCTS and software are not inherently dangerous and do not provide any inherent
risks and therefore potential damages to the END USER, other that ‘fitness for its purpose.’ Some radio re-
ceiver models may cause you to e perience some technical difficulties, if the product does not operate prop-
erly, please promptly contact THE technical department at
www.gromaudio.com/support.html
6.3.1 GRANT OF LICENSE
GROM grants to you a non-transferable, non-e clusive license to use the PRODUCT and its software in-
stalled on the GROM product (the “PRODUCTS”) and the related documentation solely for your own personal
use or for internal use by your business, only on such GROM PRODUCTS. You shall not copy, reverse en-
gineer, translate, port, modify or make derivative works of the Software contained in the PRODUCT. You
shall not loan, rent, disclose, publish, sell, assign, lease, sublicense, market or otherwise transfer the Soft-
ware in the PRODUCT or use it in any manner not e pressly authorized by this agreement. You shall not de-
rive or attempt to derive the source code or structure of all or any portion of the Software in the PRODUCT by
reverse engineering, disassembly, recompilation, or any other means. You shall not use the Software in the