Gtech Accutherm User manual

Service Manual for the
Accutherm Ultra Printer
2-ACU-003-01
January 2014

Copyright
Windows is a registered trademark of Microsoft Corporation in the United States and other
countries.
All other trademarks in this document are owned by or licensed to GTECH S.p.A. or Spielo
International Canada ULC and are registered or pending registration in the United States and other
countries.
This document is the property of GTECH S.p.A., Providence, RI, and Spielo International Canada
ULC. It contains confidential and trade secret information. This document, including all
information within it, may not be used, transferred, reproduced, published, or disclosed, in whole
or in part, directly or indirectly, except as expressly authorized by an officer of GTECH S.p.A.
pursuant to written agreement.
Copyright © 2014 GTECH S.p.A. and Spielo International Canada ULC. All rights reserved.

2-ACU-003-01 RH-i
Revision History
This document describing the Accutherm Ultra has a revision number. Each time
this document is updated, the document revision number is updated. The number
below represents the current revision of this manual.
Service Manual for the Accutherm Ultra Printer
2-ACU-003-01
For future documentation revisions, the last two digits of the number above will
increment by 1 (for example, when revision 01 is revised, the last two digits in the
number above will become 02). Revision details are tracked in the table below.
No provisions exist for automatic, on-site updates of this manual.
Revision # Description Date Writer
2-ACU-003-01 DRAFT for Review 9/13/2010 M. Brown
2-ACU-002-02 Final for Delivery 11/02/2010 J. Pearson
2-ACU-002_03 Updates from trainer 1/15/2014 J. Pearson
2-ACU_003_01 Release as updated Service Manual 1/28/2014 J.Pearson

RH-ii GTECH Technical Training and Support Services
This manual is intended for use as a training guide. Accordingly, although we
strive to be as accurate as possible at print time, product information contained in
this manual should not be construed as official product specification information
or as legally-binding promises of product performance. Each chapter also has a
revision level since chapters may be edited before new manuals are published. If
you believe your manual is out of date, contact GTECH Learning Technology
Services to obtain the latest edition level.
Stephanie Lataille, Documentation Manager
GTECH Technical Training and Support Services
(401)-392-7961 or [email protected]
To suggest or request updates to this manual, please contact your Field Services
Engineering (FSE) Representative or send an email to #Field Services
Engineering or [email protected] and it will be forwarded.

Table of Contents
Revision History
Chapter 1
Introduction
Overview of Accutherm Ultra....................................1-2
Mechanical Specifications..........................................1-3
Environmental Specifications ....................................1-4
Electrical Specification ..............................................1-4
Standard Printer Features ...........................................1-5
Mechanism.................................................................1-7
Print Head ................................................................1-7
Paper Motion............................................................1-8
Cutter .......................................................................1-8
Sensors.....................................................................1-8
Power Supply...........................................................1-8
Control Electronics.....................................................1-9
Overview..................................................................1-9
Processor and Memory ............................................1-9
Print Head Interface...............................................1-10
Motor Controllers ..................................................1-10
Sensor Interface .....................................................1-11
Power Supply Circuitry .........................................1-11
Communications Interface.....................................1-12
Chapter 2
Installation
Introduction................................................................2-1
Installation Instructions..............................................2-2
Loading Paper ............................................................2-6

TOC-ii GTECH Technical Training and Support Services
Chapter 3
Configuration
Chapter 4
Operation
Chapter 5
Diagnostics
Printer Self Test..........................................................5-2
Self-Test Mode.........................................................5-3
Normal Operation Errors .........................................5-4
Extended Diagnostics.................................................5-6
Chapter 6
Download
AccuTherm® Ultra Firmware Install Procedure........6-2
Chapter 7
Disassembly
Warranty Information.................................................7-1
Required Tools...........................................................7-2
Disconnect the Power Cable ......................................7-2
Disconnect the USB Communications Cable.............7-3
Remove the Cover Assembly.....................................7-4
Remove the Power Supply from the Base
Assembly...................................................................7-7
Remove the Printer Mechanism Assembly from
the Base Assembly....................................................7-8
Remove the Main Controller PCB Assembly
from the Printer Mechanism Assembly ....................7-9

Service Manual for the Accutherm Ultra Printer TOC-iii
Remove the Print Head Assembly from the Printer
Mechanism Assembly (Lower Print Mechanism) ..7-11
Remove the Rotary Knife from the Printer
Mechanism Assembly (Lower Print Mechanism) ..7-13
Remove Paper Path Assembly from Printer
Mechanism..............................................................7-14
Remove Stacker Guide Assembly from the
Printer Mechanism Assembly.................................7-18
Remove Platen from the Knife/Stacker Assembly...7-20
Remove Fixed Blade from the Knife/Stacker
Assembly.................................................................7-21
Chapter 8
Troubleshooting
Introduction to Troubleshooting.................................8-1
Troubleshooting Steps for FST’s ...............................8-2
Troubleshooting Steps for RLT’s...............................8-5
Loading Paper ............................................................8-9
Clearing a Paper Jam................................................8-11
Chapter 9
Preventive Maintenance
General Cleaning........................................................9-1
Cleaning the Print Head .............................................9-2
Cleaning the Top-of-Form/ Paper Low Sensor..........9-3
Cleaning the Jam Detection Sensor............................9-4
Cleaning the Platen.....................................................9-4

TOC-iv GTECH Technical Training and Support Services
Appendix A
Handling Precautions
ESD HANDLING .....................................................A-ii
What is ESD?..........................................................A-ii
Becoming “Static Safe” ..........................................A-ii
ESD-Induced Failure Modes..................................A-iii
Typical Symptoms of ESD Damage......................A-iii
Common False Assumptions Concerning ESD.....A-iii
ESD Precautions Checklist....................................A-iv
GTECH Manufacturing Specification ..................A-vii
PACKAGING ........................................................A-viii
General Packaging Procedures ............................A-viii
Appendix B
Diagrams
Appendix C
Spare Parts and Tools
In-Warranty Service.................................................C-iii
Post-Warranty Service..............................................C-iv
Ordering Spare Parts from Assembly Drawings......C-vi
Printer Assembly.....................................................C-vii
Assembly-Base (16-2054-01E)................................C-ix
Assembly-Paper Bucket (16-2056-01E) ...................C-x
Assembly - Mid-Frame (16-2055-01E)....................C-xi
Assembly-Paper Cover............................................C-xii
Assembly-Lower Mechanism ................................C-xiii
Assembly-Knife/Slacker (15-3737-01E)................C-xvi
Assembly-Paper Path (15-3746-01E).....................C-xix
Tools List.................................................................C-xx