Guardian Safety Pendants ProTec User manual

ProTec
User Guide
Contents
What’s in the box…………………….2
Testing Your Device……………....6
ProTec Product Features….………..3
Fall Detection……………………...7
Your Device…………………………..4
Useful Codes……..………………..8
Charging the Battery………………...4
Troubleshooting………..……….…9
Turning the Device ON/OFF………..4
Terms and Conditions…….……..10
Emergencies/ Phone Calls………....5
Safety Precautions……….………11
Page 1
© 2019. Guardian Safety Pendants. All Rights Reserved

What’s in the Box
1) ProTec with pre-installed 5) 1x Charging Cradle
rechargeable battery
2) 1x Wall Power Adapter
6) ProTec User Guide Mini-
Booklet
3) 1x Charging Cable
4) 1x Black Lanyard
(may be either of the lanyards
shown below)
Page 2
© 2019. Guardian Safety Pendants. All Rights Reserved

ProTec Product Features
Feature
Description
One-Touch
Press the SOS button for 2-3 seconds to
Operation
until you feel it vibrate, then release
Side Button
Press until it vibrates to speed-dial
one of your emergency contacts
Lightweight
43 grams - comfortable to carry or wear
Small in Size
62 mm x 45 mm x 17 mm - compact yet
powerful
Loud
Crystal clear audio quality
Realtime GPS
Shows your location to your contacts
Location
using Google Maps
36 Hour Battery
Many factors determine how long a
Charge
battery will last between charges. It is
recommended to charge daily
3G Mobile Network
Take it wherever you go
Battery Charging
The red light is lit up on the charging
Indicator
cradle when charging properly. The red
light then dims or disappears when fully
charged
Waterproof to IP65
Water may be splashed on it but it’s best
standard
to use with care when in the shower (see
pg 11)
Fall Detection
Automatically notifies your emergency
contacts if a fall is detected
Page 3
© 2019. Guardian Safety Pendants. All Rights Reserved

Your Device
Charging the Battery
Place the device in the charging cradle.
Connect the Micro USB side (the smaller
end) of the charging cable to the charging
cradle port (at the back of the cradle) and
connect the larger end of the USB cable to
the Wall Power Adapter plug.
The red light on the charging cradle remains lit when
charging. The light dims or disappears when fully charged.
Turning the Device ON/OFF
To turn on the device: Press the Side Button for about 2
seconds until it vibrates (the side lights will also flash). The
device can be also turned on by placing it into the charging
cradle.
To turn off the device: Press and hold the
Side Button and then immediately the SOS
button together briefly until the lights turn off.
Page 4
© 2019. Guardian Safety Pendants. All Rights Reserved

Emergencies/Phone Calls
In an Emergency
Press and hold the SOS button for 2-3 seconds until the
device vibrates. The green light will start to flash rapidly
to confirm the request. A text saying "Help me!"
(+ a Google Maps Link with their location) is then sent to
all of your emergency contacts.
The device will call these contacts one at a time until someone answers.
The emergency contact must press ‘1’on their phone keypad after
answering or they will be disconnected in 1-3 minutes. If the device
fails to connect to the first number, it will call the second number after a 5-
10 second delay.
When calling ONLY ONE emergency contact
Hold the Side Button for 2-3 seconds until the
device vibrates. The green light will start to flash rapidly to
confirm the request. You’ll then be connected with your
designated emergency contact. In this case, no other calls
will be placed nor texts sent to the other emergency
contacts.
Hanging Up (button quick press)
If you want to end the phone call at any time, press the
SOS button just once briefly (you don’t have to hold it
down). Hanging up during an emergency sequence will
stop the ProTec from calling the other emergency
contacts.
Receiving Calls
Calls can be received on your ProTec from any number. It has an auto
answer feature so when called it will vibrate and ring just once before
automatically answering. Press SOS once briefly to hang up or wait for
the person you’re speaking with to hang up using their phone.
Page 5
© 2019. Guardian Safety Pendants. All Rights Reserved

Testing Your Device
It’s recommended you test your ProTec every 1-3 months.
The SIM card registrant should periodically check the credit on
your SIM card, topping it up when it drops below $3.00.
Before Performing the Test
Your Guardian Safety Pendant has been programmed and is
ready to use. We highly recommend you read the ‘Quick Start
User Guide’to become familiar with your unit.
It would be helpful to have one of your contacts read it with you.
Performing the Test
1. Let your emergency contacts know you are testing the unit.
2. Press and hold the emergency button for 2-3 seconds until
it vibrates and beeps.
3. Texts will be sent to your emergency contacts letting them
know you need help, providing a Google Maps link to your
location.
4. Contact #1 will be called first. When they answer, confirm
that they can hear you and you can hear them.
5. The contact must press 1 on their keypad within 1 minute
after answering their phone. This tells the ProTec that a real
person has answered instead of a machine, eliminates the
time limit on the call, and ceases to call the other contacts.
Failing to press 1 will automatically disconnect the call. The
ProTec will then proceed to call the next contact.
Page 6
© 2019. Guardian Safety Pendants. All Rights Reserved

Fall Detection
Automatic fall detection will measure your orientation and impact
with a surface. Generally, the device needs to drop at least 50cm
then remain still for 2-3 seconds to activate. If the unit senses that
you may have fallen, it will play a distinctive tune for
approximately 20 seconds.While the tune is playing, you may
cancel the alert messages before they are sent to the emergency
contacts. To cancel the alarm, briefly press the SOS button.
Fall detection is particularly useful for those prone to blackouts or
epileptic seizures. It’s easy to turn fall detection off or on. Refer to the
Useful Codes (pg 8) or call us and we’ll make the change for you.
It is NOT recommended that you test the fall alert function while
wearing the device. If fall detection is on and you want to hear what
happens when a fall alert is triggered, hold the device just above
waist height over a soft surface (e.g. a carpeted area) and drop the
device. The tune will then play after a brief delay. Press the SOS
button while the tune is playing to cancel the calls and texts before
they’re sent. DO NOT throw the device.
The fall alert works best when the ProTec is worn on a lanyard or
used in the belt clip. Most of the time, when someone falls, they
are not unconscious. While this may happen, it’s always best to
press the SOS button in the event of a fall to be assured that your
emergency contacts will be notified.
NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also
possible that a fall may not be detected.
Page 7
© 2019. Guardian Safety Pendants. All Rights Reserved

Useful Codes
By sending the following ‘codes’in a text message to the
ProTec, you can make the following changes or receive
important information. NOTE: Do not add any spaces.
Code
Response
loc
LOCATING
DEVICE
Click the link on the incoming text to open Google Maps and see the user’s
location. An example return text will read:
(NAME OF UNIT)
Now or last known (referring to GPS location whether it’s current [now] or last known)
Time:dd/mm/yyyy hour:minute:second
Lat: Latitude
Long: Longitude
Speed: x Km/h
Alt: Altitude above sea level in meters
Bat: Battery %
maps.google.com/maps?q=xxx
A1,xx
A2,xx
A3,xx
etc.
PROGRAM
EMERGENCY
CONTACTS
Use this code to (re)program emergency contacts one at a time.
Replace xx with the phone number of your choosing
For example, to reprogram emergency contact 1, text:
A1,0411111111
To reprogram emergency contact 2, text:
A2,0422222222
To reprogram emergency contact 3, text:
A3,0433333333 e t c .
status
SHOWING
DETAILED
INFO
This will show you all the detailed information that has programmed into the pendant
such as, the battery %, fall detection (on or off), and a wealth of other information.
A text will come back showing:
A1: (phone number of emergency contact #1)
A2: (phone number of emergency contact #2) etc.
fl1
OR
fl0
(0 = zero)
FALL
DETECTION
fl1= turns on fall detection
fl0= turns on fall detection
A text will come back showing:
Falling detection on! or
Falling detection off!
fl1,X
(X = 1-9 )
FALL
DETETION
SENSITIVITY
fl1,1= most sensitive fall detection
fl1,9= least sensitive fall detection
The number on the end can range
anywhere between 1through to 9
Recommended sensitivity: 6
low1
OR
low0
(0 = zero)
LOW
BATTERY
low1= turns on low battery text notifications
low0= turns oFF low battery text notifications
A text will come back showing:
Low battery alarm on! or
Low battery alarm off!
Page 8
© 2019. Guardian Safety Pendants. All Rights Reserved

Troubleshooting
Issue
Commonly known cause
Potential Solution
False SOS alert or
unwanted
activation
occurred
User accidentally pressed the SOS
button when leaning against something,
holding an object up to the chest or was
trying to turn device off and did so
incorrectly.
Perhaps adjust how the
device is being worn -
shorten the length of the
lanyard so the device sits
higher on your chest.
Fall Detection
was activated by
mistake
The ProTec may trigger the fall alert
when it senses what may have been a
fall. If the fall alert warning sound is
easily activated by accident, it’s likely
that a setting adjustment is needed.
Refer to page 8 to learn how to adjust
the fall detection’s sensitivity level.
When you hear the fall
detection sound press the
SOS button once quickly to
abort.
User fell but Fall
Detection did not
activate
The ProTec’s fall detection must meet
certain criteria. The device may not
have dropped for the minimum height
requirement or the wearer may have
moved automatically cancelling the fall
alert.
The sensitivity of the fall
detection can be changed -
refer to page 8 in this guide
or simply call us. By wearing
the device closer to your
body, the device can better
pick up a fall. To detect a fall
the device has to be still for
at least 5 seconds before
and after the fall.
GPS location is
incorrect on
Google map
1) GPS was not in ‘search mode’at the
time of activation
2) GPS could not see the satellites at
the time (e.g. in a rural area)
3) User is likely indoors
GPS needs to site the
satellites. Try taking the
device outside
for 2-3 minutes so the
satellites
can pick up the correct
location
The device does
not seem to be
charging or the
charge is not
lasting very long
1) Device is not being placed in the
charging cradle properly. The red light
should be lit.
2) Standby time gradually becomes less
as the battery ages.
3) A weak or non-existent cell signal
causes quicker battery drain.
4) The Charging Contacts are dirty
(see page 4).
1) Ensure user is placing it
correctly in the charging
cradle.
2) Battery may need replacing
after 2 years of daily
recharging.
3) Recharge more often or
use a device with a bigger
antenna.
4) Check for discolouration or
cracks near the four metal
charging contact points on the
bottom of the device.
Page 9
© 2019. Guardian Safety Pendants. All Rights Reserved

Safety Precautions
This Guardian Safety Pendant (Guardian SP) is reliant on the cell phone service
provider’s network coverage to make phone calls, to send SMS text messages
and to transmit information regarding GPS positioning. These services may vary
between providers and locations throughout the world. GPS location is often not
available when the Guardian ProTec is inside a building. Also, outdoor location
performance can sometimes deliver inaccurate coordinates if the device is unable
to get a fix on a minimum number of satellites. The accuracy of GPS positioning is
determined by the availability of unobstructed line of sight to the available
satellites.
It is highly recommended that the user periodically test their unit every 1-3 months
by pressing the SOS button. Warn contacts first. It is the user’s responsibility to
assure that their phone service provider is notified before their credit or debit card
expires or if credit needs to be added to the SIM card used in their Guardian SP.
KEY POINTS
•It is NOT RECOMMENDED to wear with the lanyard while sleeping.
•The Guardian ProTec is built to wear while showering but is not submersible.
However if you do decide to take it into the shower, we recommend you place it into
a zip-lock bag. Otherwise, hang it on a hook or place it onto a low ledge above
drain level where you can easily get to it. Be aware that water infiltration,
particularly soapy water, may permanently disable or destroy this product.
•Switch off your ProTec when instructed to turn off all mobile phones on
commercial aircraft.
•Avoid using a damaged power cable. This may cause overheating or a
potential fire hazard.
•Never use any chemical or detergent to clean the Guardian SP. This
may erode its surface.
•In order to eliminate the risk of electric shock, do not touch the ends of
the power cable, charging plug or the metal parts on the inside of the
charging cradle with wet or damp hands.
•Avoid direct prolonged exposure to sunlight and high temperatures to
negate the potential of over-heating the battery, which may cause damage.
Page 10
© 2019. Guardian Safety Pendants. All Rights Reserved