Guardian Telecom SR40 Guide
Explosion Proof Speaker, Ringer & Speaker/Ringer
Models SR40 and SR60
Installation & Operation
P004562 Rev. H 180430 4/30/2018 12:24 PM
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 2
Table of Contents
Overview .........................................................................................................................3
Features..........................................................................................................................3
Accessories.....................................................................................................................3
SR40/60 Models and Options..........................................................................................4
Installing the SR40/60 .....................................................................................................5
Wiring and Setting up the SR40/60..................................................................................6
P7240 24V, P7243 230V, P7248 12V and P7250 120V Ringers ..............................6
P7241 24V, P7244 230V, P7249 12V and 7251 120V Ringers with 70V Paging ......7
P7245 SR40 and P7260 SR60 70V Paging Speakers ..............................................8
P7246 SR40 70V Paging Speaker with DC Filter Circuit ..........................................9
P7247 SR40 and P7262 SR60 16 Ohm Paging Speakers......................................10
Maintenance..................................................................................................................10
SR40/60 Replacement Parts .........................................................................................10
SR40 Specifications ......................................................................................................11
SR60 Specifications ......................................................................................................13
Storage .........................................................................................................................14
Cleaning Tips for Guardian Telephones ........................................................................14
APPENDIX A - Hazardous Location Classification ........................................................15
Warranty .......................................................................................................................17
Disclaimer .....................................................................................................................17
Warning.........................................................................................................................17
Service Telephone Number...........................................................................................17
Feedback ......................................................................................................................17
Guardian Product Return...............................................................................................18
Table of Figures
Figure 1 - Overall Dimensions..............................................................4
Figure 2 - Ringer Wiring.......................................................................6
Figure 3 - Ringers with 70V Paging .....................................................7
Figure 4 - Paging Speakers Wiring ......................................................8
Figure 5 - Paging Speaker with DC Filter Circuit ..................................9
Package Contents
One (1) SR40 or SR60 Ringer, Speaker or Speaker Ringer
One (1) Installation & Operation Manual
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 3
Overview
SR40/SR60 Explosion Proof Speaker/Ringer
Guardian Telecom’s rugged, versatile SR40 and SR60 Hazardous Area Speaker/Ringers can be set
up as loud speakers for paging applications, loud ringers to signal incoming phone calls, or both
functions can be combined in one device. Approval for use in hazardous areas makes these
speaker/ringers ideal for use in harsh, industrial environments. SR40’s and SR60’s generate up to
110dB and can be factory set in ringer configuration for 12, 24, 120 or 230 volts AC. The SR40 has
a 40 watt driver and the SR60 has a 60 watt driver.
SR40/60 speakers are designed to provide security against ignition of the surrounding atmosphere.
All parts of the apparatus, which might produce an electrical spark, are completely enclosed. All
passages to the outside are made such that any spark or flame will be cooled to a temperature below
the ignition threshold before reaching the outside atmosphere.
The SR40/60 Models P7240 and P7243 are loud Telephone Ringers while models P7241 and P7244
are ringers with additional 70V paging capability. In order for these products to operate as a
telephone ringer, a ring detect relay is needed to control the AC voltage to the ringer circuit when the
telephone ringing signal is detected. All ringers are capable of producing a sound pressure level of
110 dB, which is adjustable on the circuit board. The Paging function of the speaker is designed to
operate on a 70 Volt audio system and comes factory set to 30 Watts, (15 Watts when combined with
the ringer function). A jumper setting on the circuit board is used to select lower wattage levels.
Models P7247 and P7262 are 16 ohm speakers only, models P7245 and P7260 are 70V speakers
only and model P7246 is a 70V speaker with DC filter circuit to monitor line integrity.
Features
Body and Cap Construction
•
Cast, copper free aluminum
•Powder coated
Compliance
•
Hazardous areas
•
Weatherproof
Sound Pressure Level (SPL)
•
110 dB at one meter
Accessories
•
P7226 Hazardous area ring detect relay
•
P7231 Hazardous area off-hook detect relay
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 4
Figure 1 - Overall Dimensions
SR40/60 Models and Options
•
P7240 SR40, 24V Ringer
•
P7241 SR40, 24V 15 Watt Paging Loudspeaker/Ringer
•
P7243 SR40, 230V Ringer
•
P7244 SR40, 230 V, 15 Watt Paging Loudspeaker/Ringer
•
P7245 SR40, 30 Watt 70V Paging Loudspeaker
•
P7246 SR40, 30 Watt, 70V Paging Loudspeaker with DC Filter Circuit for Monitoring Line Integrity
•
P7247 SR40, 30 Watt, 16 Ohm Paging Loudspeaker
•
P7248 SR40, 12V Ringer
•
P7249 SR40, 12V, 15 Watt Paging Loudspeaker/Ringer
•
P7250 SR40, 120V Ringer
•
P7251 SR40, 120V, 15 Watt Paging Loudspeaker/Ringer
•
P7260 SR60, 60 Watt, 70V Paging Loudspeaker
•
P7262 SR60, 60 Watt, 16 Ohm Paging Loudspeaker
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 5
Installing the SR40/60
•Ensure that the device is suitable for the intended service e.g. telephone
ringer, ringer/paging, paging only. Also check to ensure that the device will
handle the voltages and signals that will be supplied. Switching from 120 to
230 VAC and from 12 to 24 VAC can be accomplished in the field by
changing jumpers on the circuit board. It is not possible to switch between
high and low voltage ranges in the field, the proper voltage range must be
ordered from the factory. Application of incorrect voltage may damage
the device or result in non-performance.
See: SR40/60 Models
and Options
•Declassify the hazardous location or disconnect wiring in a safe area
before proceeding with any installation or electrical wiring.
Caution: Installation or
electrical wiring in a
hazardous location
could result in serious
injury to personnel or
damage to property.
•Ensure that none of the electrical connection circuits are live.
•Install the SR40/60 according to appropriate electrical codes using
approved electrical fittings.
Note: This device must be wired using Division 2 wiring methods as
specified in 501-4(b) of the National Electrical Code NEPA 70, for
installation in the United States.
•Choose a wall location that is free of obstructions and permits space for ½”
NPT conduit runs or other approved wiring methods.
See: Figure 1 - Overall
Dimensions.
•Consider the need to later access the interior of the speaker when selecting
the mounting method.
•Ensure mounting can support 20lbs. (9kg).
•
Use a small diameter rod to remove the end cap.
•
Make any required checks and adjustments before mounting the speaker.
See: Wiring and Setting
up the SR40/60
•Mount with two 3/8” bolts or equivalent
•Run wiring into the body of the device.
•Make wiring connections as instructed on the following pages.
•Ensure that threads and sealing surfaces are clean and undamaged.
•Replace the end cap and tighten firmly ensuring that the faces of the end
cap and the body are in contact.
•Apply power to the system.
•Test the unit by making a call to the telephone to which the ringer is
connected and/or making a paging call.
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 6
Wiring and Setting up the SR40/60
P7240 24V, P7243 230V, P7248 12V and P7250 120V Ringers
•Note: The SR40 ringer requires an externally switched power supply
such as Guardian’s P7226 Ring Detect Relay.
•Confirm that the AC voltage supply matches the voltage requirements for
the SR40 ringer board (12/24 VAC or 120/230 VAC).
See: SR40/60 Models
and Options
•Confirm that the jumpers on the circuit board are set to the correct voltage
as per the part number.
See: Figure 2 - Ringer
Wiring
•Ensure that none of the electrical connection circuits are live.
•Attach the AC wires to the designated points on the circuit board terminals.
•Reduce the ringer volume if desired by adjusting the control on the circuit
board.
Figure 2 - Ringer Wiring
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 7
P7241 24V, P7244 230V, P7249 12V and 7251 120V Ringers
with 70V Paging
•Note: The SR40 ringer requires an externally switched power supply.
If the paging speaker is to be installed in proximity to a telephone that
is to be used for paging, an off hook detect relay or other methods
may be required to prevent acoustic feedback.
•Connect the ringer section of the device as explained above.
•Attach the 70-Volt paging lines to the designated terminals on the circuit
board.
See: Figure 3 - Ringers
with 70V Paging.
•If paging speaker power is to be less than factory set 15 Watts, set the
jumper to the desired power level.
For Ringer detail refer to Figure 2
Figure 3 - Ringers with 70V Paging
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 8
P7245 SR40 and P7260 SR60 70V Paging Speakers
•Note: If the paging speaker is to be installed in proximity to a
telephone that is to be used for paging, an off hook detect relay or
other methods may be required to prevent acoustic feedback.
•Attach the 70-Volt paging lines to the designated terminals on the circuit
board.
•If paging speaker power is to be less than factory set 30 Watts, (SR40) or
60 Watts, (SR60), set the speaker line input to the desired power level.
Figure 4 - Paging Speakers Wiring
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 9
P7246 SR40 70V Paging Speaker with DC Filter Circuit
•Note: If the paging speaker is to be installed in proximity to a
telephone that is to be used for paging, an off hook detect relay or
other methods may be required to prevent acoustic feedback.
•The P7246 Paging Speaker is configured to be part of a system that
monitors the integrity of connecting wiring. It contains circuitry that can be
set with a jumper on the circuit board to either conduct or inhibit DC current.
To be effective circuitry is required at the paging amplifier to impress and
detect a 24 VDC bias voltage on the paging line. The monitoring system
requires that all speakers on the line, except the last one must inhibit DC
current flow; therefore they must all be model P7246.
•Place jumper J2 in the “ON” position (ON-Center terminal) for the End of
Line Unit. All other units on a common line set Jumper J2 in the “OFF”
position (OFF-Center terminal).
See: Figure 5 - Paging
Speaker with DC Filter
Circuit
•Attach the 70-Volt paging lines to the designated terminals on the circuit
board.
•If paging speaker power is to be less than factory set 30 Watts, set the
jumper to the desired power level.
Figure 5 - Paging Speaker with DC Filter Circuit
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 10
P7247 SR40 and P7262 SR60 16 Ohm Paging Speakers
•Note: If the paging speaker is to be installed in proximity to a
telephone that is to be used for paging, an off hook detect relay or
other methods may be required to prevent acoustic feedback.
•Attach the amplifier 16 ohm paging lines to the black and white wires from
the driver.
Maintenance
•Note: Follow these instructions to access the interior of the
Speaker/Ringer to make adjustments.
•Disconnect the voltages supplied to the speaker/ringer before removing the
end cap.
•Use a small diameter rod to remove the end cap.
•
Make any necessary repairs or adjustments.
•Replace the end cap and tighten firmly ensuring that the faces of the end
cap and the body are in contact.
•Apply power to the system.
•Test the unit by making a call to the telephone or system to which the ringer
is connected and/or making a paging call.
•Ensure that equipment and wiring in a hazardous location complies with
regulations and standards applicable to that location.
Note: These devices must be wired using Division 2 wiring methods
as specified in 501-4(b) of the National Electrical Code NEPA 70, for
installation in the United States.
•Inspect periodically for broken or worn parts and correct any abnormal
condition immediately.
SR40/60 Replacement Parts
Part No.
Description
P002868
Deflector
P002869
Cone
P004539
SR40 Driver
P004540
SR60 Driver
Circuit boards - specify product part number and serial number
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 11
SR40 Specifications
Driver
SOUND PRESSURE LEVEL (SPL)
DELIVERED (PROJECTION HORN
INSTALLED)
110dB AT ONE METER MAX
16 Ohm Paging Speaker
FREQUENCY RESPONSE
250-7500HZ
POWER RATING
30 WATTS CONTINUOUS
IMPEDANCE
16 OHMS
70 Volt Paging Speaker
LINE MATCHING TRANSFORMER 70 VOLT;30 WATT (TAPS FROM 3.8 TO 30
WATTS)
70 Volt Paging Speaker with Ringer
LINE MATCHING TRANSFORMER 70 VOLT;15 WATT (TAPS FROM 0.6 TO 15
WATTS)
Telephone Ringer
INPUT VOLTAGE/CURRENT 12 VAC: 1A
24 VAC: 0.75A
120VAC: 0.5A
230VAC: 0.25A
INPUT VOLTAGE/FUSE 12 VAC: 2.0A 250 VOLT 2AG SLOW BLOW
24 VAC: 1.50A 250 VOLT 2AG SLOW BLOW
120VAC: 0.50A 250 VOLT 2AG FAST BLOW
230VAC: 0.25A 250 VOLT 2AG FAST BLOW
DUTY CYCLE
50%
RINGER OUTPUT (SPL) >110dB AT 1METER,VOLUME CONTROL
ON CIRCUIT BOARD
Mechanical
BODY &CAP CONSTRUCTION COPPER FREE CAST ALUMINUM WITH
EPOXY POWDER COAT
FLAME ARRESTOR
HASTALOY (OR BRASS FOR U.S.A.)
PROJECTION HORN
ABS
DIMENSIONS (FULLY ASSEMBLED)
20.2X14.2X8.3 INCHES (513X360X210 MM)
WEIGHT
9KG (20 LBS.)
SHIPPING DIMENSIONS
16X12X12 INCHES (407X305X305 MM)
SHIPPING WEIGHT
10 KG (22LBS.)
TEMPERATURE
-40°TO +60° C(-40°TO +140°F)
HUMIDITY
0-100 %RH
DUSTPROOF
GASKETED &THREADED JOINTS
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 12
Compliances
HAZARDOUS LOCATION PERMISSIONS
CSA
CLASS I, DIVISION 1, GROUPS B, C&D
CLASS I, ZONE 1, GROUP IIB +H2;TYPE 3R
CLASS II, DIVISION 1, GROUPS E, F&G
CLASS III
TEMP CODE:T5 FOR SR40 MODELS
TEMP CODE:T3C FOR SR60 MODELS
UL
CLASS I, DIVISION 1, GROUPS B, C&D
CLASS I, ZONE 1, GROUP IIB +H2;TYPE 4X
T6 (EXCEPTION T4 ON 120 VAC &230 VAC
MODELS)
TAMB: -40°TO +104°(-40°TO +40°C)
WEATHERPROOF &WATERTIGHT
ENCLOSURE 3R (CSA), 4X (UL)
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 13
SR60 Specifications
Driver (16 Ohm Paging Speaker)
FREQUENCY RESPONSE
250-7500HZ
POWER RATING
60 WATTS CONTINUOUS
SOUND PRESSURE LEVEL (SPL) DELIVERED
(PROJECTION HORN INSTALLED)
113dB AT ONE METER MAX
IMPEDANCE
16 OHMS
70 Volt Paging Speaker
LINE MATCHING TRANSFORMER 70 VOLT;60 WATT (TAPS FROM 5TO 60
WATTS)
Mechanical
BODY &CAP CONSTRUCTION COPPER FREE CAST ALUMINUM WITH EPOXY
POWDER COAT
FLAME ARRESTOR
HASTALOY
PROJECTION HORN
ABS
DIMENSIONS (FULLY ASSEMBLED)
20.2X14.2X8.3 INCHES (513X360X210 MM)
WEIGHT
9KG (20 LBS.)
SHIPPING DIMENSIONS
16X12X12 INCHES (407X305X305 MM)
SHIPPING WEIGHT
10 KG (22 LBS.)
TEMPERATURE
-40°TO +60°C(-40°TO +140°F)
HUMIDITY
0-95 %RH NON-CONDENSING
DUSTPROOF
GASKETTED &THREADED JOINTS
Compliances
HAZARDOUS LOCATION PERMISSIONS
CSA
CLASS I, DIVISION 1, GROUPS B, C&D
CLASS I, ZONE 1, GROUP IIB +H2
CLASS II, DIVISION 1, GROUPS E, F&G
CLASS III; TEMP CODE T3C
WEATHERPROOF &WATERTIGHT
ENCLOSURE 3R
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 14
Storage
General Storage (All situations):
•Note any stacking limits or warnings on packaging (if any).
•Do not store in temperatures over +80C.
•Store in original packaging if possible until needed.
Long Term Storage (> 6 Months):
•If area is air conditioned and not subject to high changes in humidity, continue to store in
original packaging.
•If wide humidity shifts are expected, then use these steps:
oRemove product from packaging (including plastic bags) and store on shelf in open air.
oIf area is subject to a high degree of dust, to help maintain cosmetic appearance you can
cover with cloth (Do not cover with plastic or materials that will trap moisture) or clean
periodically.
oDo not store out of packaging long term where they are exposed to sunlight. Long term
exposure to UV may cause fading on plastic parts.
Cleaning Tips for Guardian Telephones
Guardian Telephones may occasionally need to be cleaned to maintain appearance. Generally,
wiping the surface with a clean, water dampened cloth will remove most films or residues. If the
soiling is too stubborn for plain water, a mild detergent solution may be used. Be sure to wipe
away any detergent residue with a plain water dampened cloth. The Telephone may be
cleaned with any general-purpose household glass and surface type cleaner. Do not spray the
telephone directly! Spray the cleaner on a soft cloth then wipe the surface. Pre-treated cloths,
like those used for eyeglasses or cameras, may be used to clean the Telephone. Premoistened
towelettes may also be used, however, avoid those containing lanolin or aloe as they will leave
a slippery residue. The handset and surface of the telephone may be cleaned with disinfectants
used for general cleaning in a medical environment. Isopropyl alcohol may be used applied with
a cloth. Avoid using alcohol on silicon based keypads, since doing so may significantly degrade
legibility.
•Do not use furniture polishes, waxes or plasticizer-based cleaner (Armor All etc.)
•Do not use lanolin, aloe, glycerin or other skin care type products.
•Do not apply any solvent such as acetone, mineral spirits etc.
•Do not directly spray or immerse the handset.
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 15
APPENDIX A - Hazardous Location Classification
CLASS I, DIVISIONS 1 & 2, GROUP B
acrolein formaldehyde(gas) propyl nitrate
butadiene hydrogen ethylene oxide
manufactured gases containing more than 30% hydrogen(by volume) proplene oxide
CLASS I, DIVISIONS 1 & 2, GROUP C
acetaldehyde epichlorohydrin methyl formal
allyl alcohol ethylene methyl mercaptan
butyl mercaptan ethylenimine monomethyl hydrazine
n-butyraldehyde ethyl mercaptan morpholine
carbon monoxide n-ethyl morpholine nitroethane
crotonaldehyde hydrogen cyanide nitromethane
dicyclopentadiene hydrogen selenide 2-nitropropane
diethyl ether hydrogen sulfide propionaldehyde
diethylamine isobutyraldehyde n-propyl ether
di-isopropylamine Isopropyl glycidyl ether tetrahydrofuran
dimethylamine methylacetylene triethylamine
1,4-dioxane methylacetylene-propadiene unsymetrical dimethyl hydrazine
di-n-propylamine methyl ether valeraldehyde
CLASS I, DIVISIONS 1 & 2, GROUP D
acetic acid ethyl benzene methyl isocyanate
acetone ethyl chloride methyl methacrylate
acetonitrile ethylenediamine 2-methyl-1-propanol
acrylonitrile ethylene dichloride 2-methyl-2-propanol
allyl chloride ethyl glycol monomethyl ether naptha
ammonia (3) ethyl formate nonane
n-amyl acetate gasoline nonene
sec-amyl acetate heptane octane
benzene heptene octene
butane hexane pentane
1-butanol (butyl alcohol) 2-hexanone 1-pentanol
2-butanol (secondary butyl alcohol) hexenes 2-pentanone
n-butyl acetate isoamyl acetate 1-pentene
sec-butyl acetate isoamyl alcohol petroleum naptha
butylamine isobutyl acrylate propane
butylene isoprene 1-propanol
chlorobenzene isopropyl acetate 2-propanol
chloroprene isopropylamine n-propyl acetate
cyclohexane isopropyl ether propylene
cyclohexene liquefied petroleum gas propylene dichloride
cyclopropane mesityl oxide propylene oxide
1,1-dichloroethane methane pyridine
1,2-dichloroethylene methanol styrene
1,3-dichloropropene methyl acetate toluene
di-isobutylene methyl acrylate tripropylamine
ethane methylamine turpentine
ethanol methylcyclohexane vinyl acetate
ethyl acetate methyl ethyl ketone vinyl chloride
ethyl acrylate methyl formate vinylidene chloride
ethylamine methyl isobutyl ketone xylenes
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 16
APPENDIX A (cont.)
CLASS II, DIVISIONS 1 & 2, GROUP E
Atmospheres containing combustible metal dusts regardless of resistivity, or other combustible dusts of
similarly hazardous characteristics having resistivity of less than 105ohm-centimeter
CLASS II, DIVISIONS 1 & 2, GROUP F
Atmospheres containing carbon black, charcoal, coal or coke dusts which have more than eight percent
total volatile material (carbon black per ASTM D1620; charcoal, coal and coke dusts per ASTM D271)
or atmospheres containing these dusts sensitized by other materials so that they present an explosion
hazard, and having resistivity greater than 100 ohm-centimeter but equal to or less than 108 ohm
centimeter.
CLASS II, DIVISIONS 1 & 2, GROUP G
Atmospheres containing combustible dusts having resistivity of 100000 ohm-centimeter or greater.
NOTE: This appendix is a summary of information contained in the National Electrical Code. Please
refer to local applicable Electrical Codes for details and latest update.
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 17
Warranty
Guardian Telecom warrants your product to be free of defects in material and workmanship for a period
of one year. Guardian Telecom will repair or replace any defective unit that is under warranty free of
charge.
This warranty is null and void if any non-authorized modifications have been made to this product, or if
it has been subjected to misuse, neglect, or accident. This warranty covers bench repairs only; such
repairs must be made at Guardian Telecom or an authorized service depot. Guardian Telecom is not
responsible for costs incurred for on-site service calls, freight, or brokerage.
A return authorization must be obtained prior to warranty claims or repairs.
Disclaimer
The products covered by this manual are designed for use in Industrial Environments and/or Hazardous
Locations. Due to the range of possible applications for these instruments the manufacturer will not be
responsible for damages or losses of any kind suffered as a result of the use of this product, including
consequential damages.
Warning
Under no circumstances shall the End Cap be opened or removed without first disconnecting the
voltages supplied to the speaker.
It is the responsibility of the installer to ensure that equipment and wiring in a hazardous location
complies with regulations and standards applicable to that location.
All apparatus shall be completely assembled and properly sealed before connecting power.
Note: For Group B applications ensure that suitable fittings are installed.
Service Telephone Number
1-800-363-8010 in North America
Guardian Telecom provides a customer service telephone number which is toll-free within North
America. If you need assistance when installing or operating this product, please call the toll-free
telephone number between regular business hours (8:00AM-5:00PM), Mountain Standard Time. If you
are calling outside of regular business hours, please leave a detailed message, and a member of
Guardian Telecom’s Service Department will return your call as soon as possible. If your product
requires service, Guardian personnel will supply you with an RMA (return materials authorization)
number over the telephone or through our web site product return page. This number must be included
with your return address and the name of the person to contact.
Guardian Telecom, a division of Circa Enterprises Inc.
Toll-free 1-800-363-8010 in North America
Ph. (403) 258-3100
Fax. (403) 253-4967
www.guardiantelecom.com
Feedback
Guardian Telecom continually strives to make reliable, durable, and easy to use products. If you, as an
installer or user of our equipment, have any suggestions for improvements to this or any of our products
or documents, including this manual, we would appreciate hearing from you.
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 18
Guardian Product Return
Guardian products have been quality tested and are in full working order when shipped from
the factory. Given the rugged nature of these products shipping is not expected to damage a
unit. In the unlikely event of a malfunction Guardian follows the three-step procedure below.
Step I - On-Site Correction
•The most common source of difficulties with a new product is improper installation in one of
two ways: incorrect wiring connections or connection to an incorrect power source.
•Product wiring needs to be properly connected to the on-site wiring. Correct wiring
instructions are shown in the user manual included with the product.
•Connecting circuitry that is intended to receive a telephone signal to a standard power
source may destroy the component.
Step II - Return Materials Authorization (RMA)
•When a product has been installed following user manual instructions, and the unit fails to
operate, the user must contact Guardian Telecom to obtain authorization to return the
product. This can be done by completing a RMA form online at
www.guardiantelecom.com, or by calling the service telephone number given in this
manual.
•After providing information on the product, the owner and the nature of the problem,
Guardian will issue a RMA number, to be shown on documentation returned with the
product.
•In addition to the RMA number, shipping documents should include name, address and
telephone number of the owner along with contact information for the person responsible
for the repair and/or the user who identified the malfunction.
•(Where a product is being returned for repair from outside of Canada, customs
documentation must show the product’s serial number, date of export [date of purchase],
and a notation that the equipment is: “Canadian goods returning.”)
Step III - Factory Authorized Service
•Once received, each product is carefully inspected and tested. If the product is under
warranty, repairs are completed and the product returned to the owner, generally within
five working days of receipt by the factory.
•A product that has been subjected to misuse, neglect or accident or is beyond the warranty
period will be evaluated. The service department will provide the owner’s representative
with a repair cost estimate. Once approved, repairs are completed and the product
returned, generally within five working days.
Guardian Telecom Installation and Operation
Model SR40/SR60
Page 19
Notes:
Model No.
Part No.
Serial No.
Date of Purchase
Guardian Telecom, a division of Circa Enterprises Inc.
Toll-free 1-800-363-8010
Phone (403) 258-3100
Fax. (403) 253-4967
www.guardiantelecom.com
E-mail: sales@guardiantelecom.com
(Click to open message box)
Tough. Trusted. True.
© Guardian Telecom 2018
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