Hague Watermax 10 Series User manual

10 Series
Owner's Manual

10 Series Owner’s Manual
Table Of Contents
PREFACE 1
PRE-INSTALLATION 2
INSTALLATION AND START UP 4
SETTING & USING THE SYSTEMS CONTROL 5
ENGINEERING SPECIFICATIONS 12
MODE I SETTING CHART 13
MODE II SETTING CHART 14
TROUBLE-SHOOTING 15
PARTS – WATERMAX HOOK-UP/COVER ASSEMBLY 18
PARTS – WATERMAX BRINE TANK ASSEMBLY 19
PARTS – WATERMAX TANK-CABINET ASSEMBLY 20
PARTS – WATERMAX INJECTOR ASSEMBLY 21
PARTS – WATERMAX BYPASS ASSEMBLY 23
PARTS – WATERMAX DRIVE END CAP ASSEMBLY 25
PARTS – WATERMAX BRINE VALVE HOUSING ASSEMBLY 27
PARTS – WATERMAX FILL PLUG ASSEMBLY 29
PARTS – WATERMAX DRAIN END CAP ASSEMBLY 30
PARTS – WATERMAX SAFETY SHUTOFF ASSEMBLY 31
PARTS – BRINE VALVE ELBOW INSTALLATION INSTRUCTIONS 32
PARTS – BRINE CABINET DATA 33
25 YEAR LIMITED RESIDENTIAL WARRANTY 34
Installation Record and Water Readings
Date of Installation _________________________________________
Serial Number_____________________________________________
Model Number ____________________________________________
Returned Warranty Card Date ________________________________
Hardness_________________________________________________
Iron _____________________________________________________
pH ______________________________________________________
Other____________________________________________________

10 Series Owner’s Manual
1
PREFACE
Congratulations on your decision to place your confidence in a superior
Hague WaterMax water treatment appliance.
Recognized nationwide for built-in quality, dependability, and ease of service,
this appliance represents state-of-the-art in home water treatment.
While your appliance should be installed and serviced by a professional
Hague WaterMax dealer, important information is contained in this manual
which will help you get the maximum benefit and enjoyment from your
particular appliance.
We urge you to read this information carefully and review it again at any time
a malfunction may occur. In most cases, this review will uncover minor
problems that you can correct yourself, thereby saving you time and the cost
of an unnecessary service call.
How To Get
Maximum Efficiency 1. Maintain salt level at least 1/3 full; use solar or pellet salt. Purchase a
clean grade of salt. Use one or the other; do not mix.
2. Allow the appliance to regenerate at a time when the water is not being
used. If you have more than one appliance, allow two hours between each
regeneration.
3. Protect your WaterMax, including the drain line, from freezing.
4. Should dirt, sand, or large particles be present in your water supply, it is
important that you consult your Hague dealer for filters that will eliminate
this problem.
5. Bypass the appliance(s) if well, plumbing, or pump work is required, and
turn on outside tap until water runs clear before putting the appliance back
in service.
Your WaterMax appliance may be disinfected with 5.25% sodium
hypochlorite, which is the active ingredient in household bleach. To disinfect
your appliance, add 4 fluid ounces of household bleach per cu.ft. of resin to
the brine well of the brine tank (the brine tank should have water in it to
permit the solution to be carried into the softener.) For non-resin media, add
.8 fluid ounces of household bleach per cu.ft. of media to the brine well.
Initiate an immediate recharge (Page 9.)
OPERATIONAL, MAINTENANCE, AND REPLACEMENT REQUIREMENTS ARE ESSENTIAL FOR THE
PRODUCT TO PERFORM TO SPECIFICATIONS.

10 Series Owner’s Manual
PRE-INSTALLATION
1. Water Pressure — Not less than 20 psi nor greater than 120 psi.
2. Minimum Service Flow Rate Available to the appliance — 3 gpm or
equal to backwash flow rate of your particular model. (See Engineering
Specifications, Page 12.)
3. Drain — Drain the appliance to a floor drain or washer drain. To prevent
back siphoning, the installer must provide an adequate air gap or a siphon
break.
4. Electricity — Use standard 115 Volt AC.
5. Water Quality — If water supply contains sulfur, bacteria, iron bacteria,
tannins, algae, oil, acid, salt, or other unusual substances, special
equipment must be installed ahead of the WaterMax system unless stated
on Engineering Specifications (Page 12.)
Some Don’ts 1. Do not install if the above items are not satisfactory.
2. Do not install if incoming or outlet piping water temperature exceeds
120°F.
3. Do not allow soldering torch heat to be transferred to valve components or
plastic parts.
Some Do’s 1. Do install after the pressure tank and not between the well pump and
pressure tank. (See Fig. 1, pg. 3.)
2. Do comply with all local plumbing and electrical codes.
3. Do install pressure-reducing valve if inlet pressure exceeds 90 psi.
4. Do examine the inlet line from the pressure tank to appliance on well
water (recommended minimum inlet pipe size is ¾" I.D.) On municipal
water, the recommended minimum inlet pipe size is ½" I.D.
5. Do install gravity drain on salt storage tank and media tank cabinet.
6. Do secure drain line on appliance and at drain outlet.
7. A minimum of 10 feet of pipe from the outlet of the water conditioner to
the inlet of the water heater is recommended.

10 Series Owner’s Manual
3
Where To Locate
The 10 Series Where you will locate the 10 Series depends on what other water treatment
equipment you currently have installed. The 10 Series should be located:
After: Before:
Water Meter Water Heater
Pressure Tank
Figure 1
Keep in mind that you need to have a drain available nearby for waste water.
In placing the 10 Series, consider the following:
•=Install the 10 Series ahead of the water heater to prevent build-up of hard
water deposits in the water heater. This placement will maintain the water
heater efficiency.
•=Install pressure-reducing valve if inlet pressure exceeds 90 psi (620 kPa).
•=A minimum of 10 feet (3 m) of 3/4" (19 mm) pipe from the outlet of the
water conditioner to the inlet of the water heater is recommended to
reduce the potential for hot water back flowing into the valve.
TYPICAL 10 SERIES INSTALLATION

10 Series Owner’s Manual
INSTALLATION AND START UP
1. Place the 10 Series in the desired location. Turn off the electricity and/or
water supply to the water heater. Make sure the inlet, outlet and drain
connections meet the applicable local codes. Check arrows on the bypass
valve to be sure the water flows in proper direction. CAUTION: Do not
plumb the appliance in backwards.
2. The drain hose must be a minimum of 1/2" I.D. tubing and should make
the shortest run to a suitable drain.
3. Connect the salt tank to the valve head with the flexible 3/8" plastic tube
included with the system. Be sure to insert the plastic insert in the end of
the brine tube. (See Figure 13, page 32.)
Connect the Overflow Line to the brine tank. If the brine tank is filled
with too much water, or if there is a malfunction, an overflow line will
direct excess water to drain.
Insert the 2 pc. Overflow fitting into the outside of the cabinet and attach
it with the plastic thumb nut. Connect ½" I.D. tubing (not supplied)
between the overflow fitting and a suitable waste receptor. Maintain a
minimum of 2" (50 mm) air gap between the drain line and the flood
level rim of the waste receptor to prevent back siphoning. This is a
gravity drain. The overflow line must end at a drain that is at least 3"
lower than the bottom of the overflow fitting.
4. Attach the drain line. Route the drain line to a floor drain, laundry tub or
other suitable waste receptor. Maintain a minimum of 2" (50 mm) air
gap between the drain line and the flood level rim of the waste receptor
to prevent back siphoning.
5. Place the appliance in the bypass position and turn on the main water
supply. Open the nearest cold water faucet to flush the plumbing of any
excess soldering flux, air, or any other foreign material.
6. Close the faucet and check for leaks. If leaks are found, turn off the main
water supply and open the nearest cold water faucet to depressurize the
lines. Close the faucet to eliminate siphoning action. Repair leaks.
Place the bypass in the “service” position. Slowly open the main water
supply valve and fill the WaterMax. Then open the nearest cold water
faucet to purge air out of the appliance. Close faucet.
7. Connect transformer power cord to the back of the controller.
8. Plug in transformer.
9. Program the Systems Control as outlined on Page 5-11.
10. Add water to the brine tank. Fill to a minimum of 2" above the grid
plate. Make sure that the salt dosage is set as recommended for the
application. After the first regeneration, the appliance will automatically
refill the correct amount of water into the brine tank.
11. Initiate a manual regeneration and inspect for proper operation. Allow
the appliance to draw all the water out of the brine cabinet until the air
check sets. Then advance to Brine Refill position by using Change &
Select buttons simultaneously. Let the tank fill with proper amount of
water. The controller will then step the valve to the Home position.

10 Series Owner’s Manual
5
12. Fill the brine tank with salt.* Note: Do not mix pellet with solar salt!
13. Open the inlet valve and turn on the electricity to the water heater. To
complete the installation, open a cold water tap and allow the appliance
to flush for 20 minutes or until approximately 72 gallons have passed
through the appliance. Verify flashing light on controller, indicating
water flow. (See Figure 2, below.)
14. Make sure the bypass valve is left in the “service” position. Test the
water at the test port to verify soft water.
15. Place covers on both cabinets.
*When using potassium chloride as an alternative to sodium chloride,
increase the hardness setting by 12%. Note: we do not recommend using
potassium chloride when iron is present in the raw water supply.
SETTING & USING THE SYSTEMS CONTROL
Control Panel Buttons
(A) SERVICE SETTINGS
This section is recommended for qualified service personnel only. Must be
set correctly for proper performance.
FUNCTION: Used to enter SERVICE SETTINGS mode. All three
OPERATING MODES can be selected and all operating parameters can be
set for each OPERATING MODE when this button is activated.
A
B
C
D
E
F
igure 2
F
G

10 Series Owner’s Manual
Press and hold (approximately 3 seconds) until display changes to “Set
language???”. Use the NEXT button to step through parameters that can be
set.
(B) IMMEDIATE RECHARGE
FUNCTION: Used to put the appliance into an immediate regeneration.
Press and hold (approximately 5 seconds) until display changes to “Going
to 1”. The appliance is now in regeneration and will return to “Gal.
Remain” after completion of all cycles.
(C) CUSTOMER SETTINGS/NEXT
This section is recommended for qualified service personnel only. Must be
set correctly for proper performance.
FUNCTION: Multi-purpose. 1.) Used to enter CUSTOMER SETTINGS
mode. 2.) Used to “step” through parameters that can be set in
CUSTOMER & SERVICE SETTINGS modes. Press and release to
accomplish various functions.
(D) CHANGE DIGIT
FUNCTION: Used to change values of parameters that can be set. Used
in conjunction with SELECT DIGIT button. Used simultaneously with
CHANGE DIGIT button to “speed up” individual regeneration cycle times
for a quick test.
Press and release the Select Digit button to move cursor one digit to the left
of parameter that can be set. When cursor is at extreme left position, press
again to reset cursor to extreme right position.
(E) SELECT DIGIT
FUNCTION: Used to control cursor movement when in CUSTOMER &
SERVICE SETTINGS modes. Used in conjunction with CHANGE DIGIT
button. Also used simultaneously with CHANGE DIGIT button to “speed
up” individual regeneration cycle times for a quick test.
Press and release the Select Digit button to move cursor one digit to the left
of parameter that can be set. When cursor is at extreme left position, press
again to reset cursor to extreme right position.

10 Series Owner’s Manual
7
Control Panel
Display (F) LCD DISPLAY
FUNCTION: Shows status of control; NORMAL OPERATING mode,
SERVICE SETTINGS mode or CUSTOMER SETTING mode. It is very
important to know which mode the control is in for proper operation.
(G) WATER FLOWING INDICATOR LIGHT
FUNCTION: When light is blinking, it indicates that water is flowing
through the WaterMax. This is useful for checking for proper plumbing and
leaks.
Description Of The Three WaterMax Operating Modes
CAUTION: Be sure the controller is firmly “locked” onto the drive end cap
assembly.” The four tabs on top of the drive end cap will allow the clips on
the bottom of the controller case to lock onto the end cap tabs. (See detail
diagram on page 18; fig. 3.)
MODE 1
TIMER MODE: Will regenerate based on frequency. Example: every 2
days or as specified up to 12 days. Time of regeneration can be set.
MODE 2
PATENTED SAVEMATIC – DEMAND DELAYED: Is based on actual
water usage and total capacity of the appliance. Will only regenerate using
the amount of salt needed to maintain capacity. Time of regeneration can
be set. If total capacity is depleted before set regeneration time, a forced
regeneration will occur. Appliance will regenerate again that night and then
go back to the normal setting.
MODE 3
DEMAND IMMEDIATE: Will regenerate based on water usage alone.
Regeneration will occur when the capacity limit is reached. Time of
regeneration cannot be set.
THE FOLLOWING EXAMPLE takes you through the steps involved for
setting the WaterMax SYSTEMS CONTROL. If you follow these steps,
you will set a WaterMax 12 AMQ for OPERATING MODE 2, DEMAND
DELAYED operation. All three OPERATING MODES use similar
procedures.

10 Series Owner’s Manual
Push the SERVICE SETTINGS button to enter SERVICE SETTINGS mode. The display will show: Set
language???
This parameter is used to set the language that is displayed in the CUSTOMER SETTINGS mode: ENG –
English, FRA – French, ESP – Spanish, DEU – German, ITA – Italian.
1.00 Push the CHANGE DIGIT button until the correct language is displayed. In this example, set to: Set
Language ENG.
2.00 Push the NEXT button to step to the next parameter. The display will show: Units ENG
2.00a Push the CHANGE DIGIT button to toggle English/metric units of measure.
For this example, set to: Units ENG.
3.00 Push the NEXT button to step to the next parameter. The display will show: History NO This
parameter is used to enter the History file. The History file is used as a record of water readings for future
reference. (3.00 – 3.14 is an electronic notepad only and does not affect the operation of the appliance.)
3.00a Push the CHANGE DIGIT button to toggle between Yes or No. Setting to “Yes” will enter the History
file and setting to “No” will bypass the History file. In this example, set to: History Yes
3.01 Push the NEXT button and the display will show Soft Ver 1.00. This is information only and cannot be
reset. Push the NEXT button to step to the next parameter. The display will show: Inst. Date ######
This parameter is to be set to the installation date of the appliance. There are six digits. The first two are
the month. The next two are the day and the final two are the year. This is the first entry in the History
file.
3.01a Push and release the SELECT DIGIT button until the cursor ( _ ) is positioned in the display as follows:
Inst. Date ######
3.01b Push and release the CHANGE DIGIT button until the value above the cursor is equal to the tens position
of the desired Month setting.
3.01c Continue using the SELECT and CHANGE buttons until the desired date is displayed. Example: April
22, 2000 = 042200
3.01 d Push the SELECT and CHANGE buttons until the desired date is entered.
3.02 Push the NEXT button to step to the next parameter. The display will show: # People ## This
parameter is used to record the number of people in the household and should match the “# People” setting
in the CUSTOMER SETTINGS file.
3.02a Push the SELECT and CHANGE buttons until the desired number of people in the household is reached.
In this example, set to: # People 04
3.03 Push the NEXT button to step to the next parameter. The display will show: Hard. Gr. ###
This parameter is used to record the tested Hardness of the water.
3.03a Push the SELECT and CHANGE buttons until the desired hardness number is reached. In this example,
use 40 gpg: Hard. Gr. 040
3.04 Push the NEXT button to step to the next
Parameter. The display will show: Iron ppm ###
This parameter is used to record the tested iron content of the water.
3.04a Push the the SELECT and CHANGE buttons until the desired iron number is reached. In this example, set
iron to 002 (this is 2 ppm).
3.05 Push the NEXT button to step to the next Parameter. The display will show: Mang. ppm ###
This parameter is used to record the tested Manganese content of the water.
3.05a Push the SELECT and CHANGE buttons until the desired manganese number is reached. In this example,
set to: Mang. ppm 000
3.06 Push the NEXT button to step to the next Parameter. The display will show: Chlor. ppm ###
This parameter is used to record the tested chlorine content of the water.

10 Series Owner’s Manual
9
3.06a Push the SELECT and CHANGE buttons until the desired chlorine number is reached. In this example,
set to: Chlor. ppm 000
3.07 Push the NEXT button to step to the next Parameter. The display will show: Sulfur ppm
This parameter is used to record the tested sulfur content of the water.
3.07a Push the SELECT and CHANGE buttons until the desired sulfur number is reached. In this example, set
to: Sulfur 00.0
3.08 Push the NEXT button to step to the next parameter. The display will show: pH ###
This parameter is used to record the tested pH of the water.
3.08a Push the SELECT and CHANGE buttons until the desired pH number is reached. In this example, set to:
pH 07.0
3.09 Push the NEXT button to step to the next parameter. The display will show: Iron Bact NO or YES
This parameter is used to record the presence of iron bacteria in the water.
3.09a Push the SELECT and CHANGE buttons until the desired word is reached. In this example, set to: Iron
Bact. NO
3.10 Push the NEXT button to step to the next parameter. The display will show: Tot. Regens. ###
This parameter is used to record the total number of regenerations the appliance has gone through and
cannot be reset.
3.11 Push the NEXT button to step to the next parameter. The display will show: Tot. Gal. ########
This parameter is used to record the total number of gallons of water that has passed through the appliance
and cannot be reset.
3.12 Push the NEXT button to step to the next parameter. The display will show: Model # #####
This parameter is used to record the model number of the appliance.
3.12a Push the SELECT and CHANGE buttons until the desired model number is reached. In this example, set
to: Model # 12AMQ
3.13 Push the NEXT button to the next parameter. The display will show: Save History NO
This parameter, if set to YES, will save the current information you have just entered. If set to NO, it will
leave the History file as previously defined.
3.14 Push the CHANGE DIGIT button to toggle between Yes or No. In this example, set to: Save History
YES
4.00 Push the NEXT button to step to the next parameter. The display will show: Tot. Regens. ###
This parameter displays the number of regenerations the appliance has gone through since the last time the
SERVICE SETTINGS mode was entered. This parameter is reset to 000 after exiting the SERVICE
SETTINGS mode.
Push the NEXT button to step to the next parameter. The display will show: Tot. Gal. ###
This parameter displays the Total Gallons the appliance has gone through since the last time the SERVICE
SETTINGS mode was entered. This parameter is reset to 000 after exiting the SERVICE SETTINGS
mode.
5.00 Push the NEXT button to step to the next parameter. The display will show: Mode # The “Mode #” is
the number of the OPERATING MODE for which the systems control is set.
5.00a Push the CHANGE DIGIT button to change the value of “Mode #” until it reads 2 (for this example.)
6.00 Push the NEXT button to step to the next parameter. The display will show: Hard. Gr. ### The “###”
is the hardness number of the water tested. This number is to be the actual hardness reading and is not
compensated for iron.
6.00a Push and release the SELECT DIGIT button until the cursor ( _ ) is positioned in the display as follows:
Hard. Gr. ###. The cursor is now under the “one” position.
6.00b Continue pushing the SELECT and CHANGE buttons until the desired hardness number is displayed.
Example: Hard. Gr. 040
7.00 Push the NEXT button to step to the next parameter. The display will show: Iron ppm ###

10 Series Owner’s Manual
This parameter is used to calculate a compensated hardness automatically.
7.00a Push the SELECT and CHANGE buttons until the desired iron number is displayed.
Example: Iron ppm 002
8.00 Push the NEXT button to step to the next parameter. The display will show: Mang. ppm ###
8.00a Push the SELECT and CHANGE buttons until the desired manganese number is displayed.
Example: Mang. ppm 000
9.00 Push the NEXT button to step to the next parameter. The display will show: Comp. Hard. ###
This parameter is the calculated compensated hardness using the hardness, iron and manganese
settings. The formula is (4 x each ppm iron) + (4 x each ppm manganese) + hardness = compensated
hardness. This is not a parameter that can be set. The display should now read: Comp. Hard. 0048
10.00 Push the NEXT button to step to the next parameter. The display will show: Capty. Gr. #####
This parameter is used to set the softening capacity of the appliance. (See WaterMax engineering
specifications or setting charts on pages 12, 13 and 14 for capacities based on salt usage.)
10.00aPush the SELECT and CHANGE buttons until the desired capacity number is displayed. In this
example, set to: Capty. Gr. 28730
11.00 Push the NEXT button to step to the next parameter. The display will show:
72-96HourRegen No
This parameter, if set to “Yes”, is used to force the appliance to regenerate every 96 hours if regularly
scheduled regenerations based on water usage do not occur in 96 hours or less intervals. This should
always be “yes” if iron is present in the water.
11.00aPush CHANGE button to toggle parameter value from “No” to “Yes”. In this example, set to:
96HourRegen Yes
12.00 Push the NEXT button to step to the next parameter. The display will show: Distill/RO
Set this parameter to “Yes” if a distiller or reverse osmosis system is plumbed to use soft water from
the WaterMax.
12.00aPush the CHANGE button to toggle parameter value from “No” to “Yes”. In this example, set to:
Distill/RO Yes
13.00 Push the NEXT button to step to the next parameter. The display will show: Backwash 1 ##.# (See
WaterMax setting chart for 17 through 20.) The “##.#” is the time, in minutes to the nearest tenth, for
which the first backwash cycle can be set.
13.00aPush the SELECT and CHANGE buttons until the desired backwash time is displayed. In this
example, set to: Backwash 1 07.0
14.00 Push the NEXT button to step to the next parameter. The display will show: Brine/Rinse ##.#
The “##.#” is the time, in minutes to the nearest tenth, for which the first brine and slow rinse cycles
can be set.
14.00aPush the SELECT and CHANGE buttons until the desired combined brine and slow rinse cycle time is
displayed. In this example, set to: Brine/Rinse 30.0
15.00 Push the NEXT button to step to the next parameter. The display will show: Backwash 2 ##.#
The “##.#” is the time, in minutes to the nearest tenth, for which the second backwash can be set.
15.00aPush the SELECT and CHANGE buttons until the desired backwash time is displayed.
In this example, set to: Backwash 2 02.0
16.00 Push the NEXT button to step to the next parameter. The display will show: Salt lbs. ##.#
This parameter sets the amount of salt to be used to achieve the capacity setting. Remember, in
OPERATING MODE 2, WaterMax only uses as much salt as is needed to maintain the capacity
setting.
16.00aPush the SELECT and CHANGE buttons until the desired salt setting is displayed.
In this example, set to: Salt lbs 06.2
17.00 Push the NEXT button to step to the next parameter. The display will show: Turbine # ###
This parameter is used to adjust the water metering system on the WaterMax. For a WaterMax, this value
should always be 135. It is very important that this parameter is set correctly or your WaterMax will not

10 Series Owner’s Manual
11
monitor water usage properly.
17.00aPush the SELECT and CHANGE buttons until the correct value is displayed.
In this example, set to: Turbine # 135
18.00 Push the NEXT button to step to the next parameter. The display will show: Reg. Tonight NO
This parameter, if set to YES, will force a regeneration at the next set regeneration time (i.e. 02.00.) After
the regeneration, the parameter will automatically reset to “No.”
18.00a Push the CHANGE DIGIT button to toggle between Yes or No.
In this example, set to: Reg. Tonight YES
19.00 Push the NEXT button to step to the next parameter. The display will show: SAVING – then display
Gal. Remain #####
This is the normal operation display for OPERATING MODE 2. The # # # # # represents the number of
gallons of softening capacity between regenerations. This completes the SERVICE SETTINGS mode.
Even though the SERVICE SETTING mode has been completed, the WaterMax is not ready for service
until the CUSTOMER SETTINGS mode is completed. The following example takes you through the
steps required for setting the parameters of the CUSTOMER SETTINGS mode for OPERATING MODE
2.
1.00 Push and hold the Customer Settings/Next button to enter CUSTOMER SETTINGS mode. The display
will show: Set Time ##:## This parameter is to be set to the current time of day using military time.
1.00a Push the SELECT and CHANGE buttons until the desired time is displayed. In this example, set time to:
13:00. (13:00 is 1:00 p.m., 14:00 is 2:00 p.m.)
2.00 Push the NEXT button to step to the next parameter. The display will show: Reg Time ##:##
This parameter is to be set for the desired time a normally scheduled regeneration is to occur using
military time.
2.00a Push the SELECT and CHANGE buttons until the desired time is displayed. In this example, set to: Reg
Time 02:00. (02:00 is 2:00am, 14:00 is 2:00pm)
3.00 Push the NEXT button to step to the next parameter. The display will show: # People ##
3.00a Push the CHANGE button until the correct number of people in the household is displayed.
4.00 Push the NEXT button to save the parameter settings and exit the CUSTOMER SETTINGS mode.
The display will show: SAVING – then display Gal Remain #####
If you followed the above directions correctly, your WaterMax Systems Control is ready for
OPERATING MODE 2 service.

10 Series Owner’s Manual
ENGINEERING SPECIFICATIONS
10 SERIES 13MAQ 13BEQ
*13MXQ 13MDQ 12AMQ 12APQ ** *** 12AKQ 12AJQ ****
Tannin (ppm) 0 0 0 0-2 0 0 0 0
Sulfur (ppm) – SulfurStat 0 0 0 0 0 0-5** 0 0
Iron (ppm) – ferrous – clear water 0 0 12 0 12 2-12** 15 5
Maximum Compensated Hardness 90 90 110 90 90 90 90 60
Maximum Chlorine (ppm) 1 3 0 0 0 0 0 0
Minimum pH 7 7 7 7 7 7 7 6.3
Filtration – nominal rating (microns) 20 25 20 20 20 20 20 20
#1 Salt –5850 grains per lb of salt
(
lbs./ca
p
acit
y)
1/5,850 1/5,850 1.6/9,360 NA 1/5,850 NA NA NA
#2 Salt –5163 grains per lb of salt
(
lbs./ca
p
acit
y)
2.7/13,890 2.7/13,890 4.2/21,680 NA 2.7/13,890 NA NA 2.7/13,890
#3 Salt –4679 grains per lb of salt
(
lbs./ca
p
acit
y)
6.2/28,730 6.2/28,730 9.6/44,840 8.5/28,730 6.2/28,730 6.2/28,730 6.2/28,730 6.2/28,730
#4 Salt –3828 grains per lb of salt
(
lbs./ca
p
acit
y)
9.3/35,300 9.3/35,300 14.4/55,090 10.7/35,300 9.3/35,300 9.3/35,300 9.3/35,300 9.3/35,300
Media Amount Compartment #1 1.5 lbs. 2.0 lbs. 1.5 lbs. 1.5 lbs. NA NA NA NA
Media Amount Compartment #2 Empty .4 cu.ft. .6 cu.ft. .3 cu.ft. 6 lbs. 27 lbs. .4 cu.ft. .4 cu.ft.
Media Amount Compartment #3 1.06 cu.ft. 1.06 cu.ft. 1.06 cu.ft. 1.06 cu.ft. 1.06 cu.ft. 1.06 cu.ft. 1.06 cu.ft. 1.06 cu.ft.
Backwash Rate (gpm) @ min. water pressure 2.432.42.45***Empty77
Brine Line Flow Control Refill (gpm) .5 .5 .5 .5 .5 .5 .5 .5
Water Pressure (min-max psi) 20-120 20-120 20-120 20-120 20-120 30-120 30-120 30-120
Flow Rate @ 25 psi drop 19.5 19.5 17 17 23 19.6 19.6 20.5
Flow Rate @ 15 psi drop 11 13 10.5 10.5 11.2 10.6 10.6 12.5
Pressure Drop @ Flow Rate Of 4 gpm 6.5 psi 8.5 psi 8.5 psi 8.5 psi 3.2 psi 6 psi 6 psi 7 psi
(#1 Salt Setting) total length of reg. Min / gal 12/13.5 12/16 12/13.5 NA 12/24 NA NA NA
(#2 Salt Setting) total length of reg. Min / gal 18/16.5 18/19 26/20.5 NA 18/27 NA NA 23/70
(#3 Salt Setting) total length of reg. Min / gal 38/26.5 38/29.5 58/36.5 47/31 38/37 44/80 44/80 44/80
(#4 Salt Setting) total length of reg. Min / gal 56/35.5 56/38 74/44.5 64/39.5 58/56 61/89 61/89 61/89
Shipping weight (lbs.) 135 152 168 152 140 167 160 180
Bacteriostatic – KDF® Process Media – Listed
With The U.S. EPA As A Bacteriostatic Device.
U.S. EPA #54369-OH-001 YES YES YES YES YES YES YES YES
Valve Inlet/Outlet 1"
Drain Line (Minimum I.D.) ½ "
Water Temperature (Min-Max) 40-120 ºF
Height (inches) 38"
Floor Space (inches) 14" x 28"
Salt storage capacity: 200 lbs, 90kg
Brine & Rinse total: .65 gpm
Brine Draw: .25 gpm
Rinse: .4 gpm
Electrical rating: 115V, 60 cycle.
*Municipally Supplied Chlorinated Water Only.
**Must Have A Minimum of 2 ppm Iron and a Minimum of 200 ppm TDS.
***Unit Has No Backwash Flow Control Button Or Retainer. Must Have A
Minimum Of 7 gpm @ 30 psi Available For Proper Backwash.
****Calcite Will Add Additional Hardness
To Water Before Softening.
Rate Of Flow Must Be Verified At The
End Of ½" ID Drain Line.
 Any Hardness Over 10 gpg Will
Increase The Chance Of Calcium
Carbonate Precipitation. As The
Hardness Increases So Does The Chance
Of This Precipitation.
 Must Use Citric Acid to Regenerate
Along With Salt.
•=Iron Reduction To .3 ppm Or Less.
•=When Adding Media In The Field,
Check For Proper Settings (See
Specifications, Above.)
•=Regeneration Every 96 Hours Is
Required When Iron Is Present In
The Raw Water Supply. Use Salt
Setting #3 Or #4.

10 Series Owner’s Manual
13
MODE 1 SETTINGS --- 5 BUTTON CONTROLLER.
10 SERIES 13MAQ 13BEQ * 13MXQ 13MDQ 12AMQ 12APQ
** *** 12AKQ 12AJQ ****
Mode 1 YES YES YES YES YES YES YES YES
Regeneration Frequency As
re
q
uired As re
q
uired As re
q
uired 1 or 2 As re
q
uired 1 or 2 1 or 2 1 or 2
96 hour regeneration
(
if iron
p
resent
–
y
es
)
--- --- YES --- YES YES YES YES
#1 SALT SETTING
Backwash 1 (minutes) 1 1 1 --- 2 --- --- ---
Brine rinse (minutes) 7 7 7 --- 7 --- --- ---
Backwash 2 (minutes) 3 3 3 --- 2 --- --- ---
Capacity
@
salt lbs. 5,850 1 lb. 5,850 1 lb. 9,360 1.6 lb. --- 5,850 1 lb. --- --- ---
#2 SALT SETTING
Backwash 1 (minutes) 1 1 1 --- 2 --- --- 7
Brine rinse (minutes) 12 12 19 --- 12 --- --- 12
Backwash 2 (minutes) 3 3 3 --- 2 --- --- 2
Capacity
@
salt lbs. 13,890 2.7 lbs. 13,890 2.7 lbs. 21,680 4.2 lbs. --- 13,890 2.7 lbs. --- --- 13,890 2.7 lbs.
#3 SALT SETTING
Backwash 1 (minutes) 1 1 1++ 1 2++ 7 7 7
Brine rinse (minutes) 30 30 47 38 30 30 30 30
Backwash 2 (minutes) 3 3 3 3 2 2 2 2
Capacity
@
salt lbs. 28,730 6.2 lbs. 28,730 6.2 lbs. 44,840 9.6 lbs. 28,730 8.5 lbs. 28,730 6.2 lbs. 28,730 6.2 lbs. 28,730 6.2 lbs. 28,730 6.2 lbs.
#4 SALT SETTING
Backwash 1 (minutes) 1 1 1++ 1 4++ 7 7 7
Brine rinse (minutes) 45 45 60 52 45 45 45 45
Backwash 2 (minutes) 3 3 3 3 2 2 2 2
Capacity
@
salt lbs. 35,000 9.3 lbs. 35,000 9.3 lbs. 55,090 14.4 lbs.. 35,000 10.7 lbs. 35,000 9.3 lbs. 35,000 9.3 lbs. 35,000 9.3 lbs. 35,000 9.3 lbs.
*Municipally supplied chlorinated water only.
**Must have a minimum of 2 ppm iron and a minimum of 200 ppm TDS.
***Unit has no backwash flow control button or retainer. Must have a minimum of 7 gpm@30 psi available for proper backwash.
****Calcite will add additional hardness to water before softening.
•If iron is present in water supply, use salt setting #3 or #4.
++If iron is present in the water supply, set #1 backwash to 7 minutes.

10 Series Owner’s Manual
MODE 2 SETTINGS --- 5 BUTTON CONTROLLER.
10 SERIES 13MAQ 13BEQ * 13MXQ 13MDQ
** 12AMQ 12APQ ** *** 12AKQ ** 12AJQ ****
Mode 2 YES YES YES NO YES NO NO YES
Capacity As
re
q
uired As re
q
uired As re
q
uired --- As re
q
uired --- --- As re
q
uired
96 hour regeneration (if iron
p
resent
–
y
es
)
YES OR NO YES OR NO YES OR NO --- YES OR NO --- --- YES OR NO
#1 SALT SETTING
Backwash 1 (minutes) 1 1 1 --- 2 --- --- ---
Brine rinse (minutes) 7 7 7 --- 7 --- --- ---
Backwash 2 (minutes) 3 3 3 --- 2 --- --- ---
Capacity
@
salt lbs. 5,850 1 lb. 5,850 1 lb. 9,360 1.6 lb. --- 5,850 1 lb. --- --- ---
#2 SALT SETTING
Backwash 1 (minutes) 1 1 1 --- 2 --- --- 7
Brine rinse (minutes) 12 12 19 --- 12 --- --- 12
Backwash 2 (minutes) 3 3 3 --- 2 --- --- 2
Capacity
@
salt lbs. 13,890 2.7 lbs. 13,890 2.7 lbs. 21,680 4.2 lbs. --- 13,890 2.7 lbs. --- --- 13,890 2.7 lbs.
#3 SALT SETTING
Backwash 1 (minutes) 1 1 1++ --- 2++ --- --- 7
Brine rinse (minutes) 30 30 47 --- 30 --- --- 30
Backwash 2 (minutes) 3 3 3 --- 2 --- --- 2
Capacity
@
salt lbs. 28,730 6.2 lbs. 28,730 6.2 lbs. 44,840 9.6 lbs. --- 28,730 6.2 lbs. --- --- 28,730 6.2 lbs.
#4 SALT SETTING
Backwash 1 (minutes) 1 1 1++ --- 4++ --- --- 7
Brine rinse (minutes) 45 45 60 --- 45 --- --- 45
Backwash 2 (minutes) 3 3 3 --- 2 --- --- 2
Capacity
@
salt lbs. 35,300 9.3 lbs. 35,300 9.3 lbs. 55,090 14.4 lbs. --- 35,300 9.3 lbs. --- --- 35,300 9.3 lbs.
*Municipally supplied chlorinated water only.
**NA, see Mode 1 Setting Chart.
***Unit has no backwash flow control button or retainer. Must have a minimum of 7 gpm@30 psi available for proper backwash.
See Mode 1 Setting Chart and Engineering Specifications.
****Calcite will add additional hardness to water before softening.
•If iron is present in water supply, use salt setting #3 or #4.
++If iron is present in the water supply, set #1 backwash to 7 minutes.

10 Series Owner’s Manual
15
TROUBLE-SHOOTING
PROBLEM CAUSE ACTION
No soft water after No salt in brine tank. Add salt.
regeneration.
Sediment in brine tank has Remove the brine line and flush
plugged the brine line and/or clean. Clean air check. Clean
air check. (See Fig. 12, pg. 31.) brine tank.
Refill flow control is plugged. Remove brine piston housing and
(See Fig. 9, pg. 27.) clear debris from the flow control.
Drain line is pinched, frozen or Straighten, thaw or unclog the drain
restricted. (See Fig. 1, pg. 3.) line.
Clogged injector assembly. Remove injector cap and clean
(See Fig. 6, pg. 21) nozzle and throat with a wooden
toothpick. Replace throat if
removed.
Salt bridge has formed. High humidity or the wrong kind of
(See Fig. 4, pg. 19) salt can create a salt bridge. This is
a crust that forms an empty space
betweenthewaterandsalt.To
test, use a blunt object like a broom
handle. Push the handle into the
salt to dislodge the salt bridge.
No soft water. The plumbing bypass valve is in Place bypass valve in the service
the bypass position. (See Fig. 7, pg. 23.)position.
Appliance is plumbed in Check that appliance is plumbed
backwards. (See Fig. 1, pg. 3.) properly.
Extended power outage Reset time. (See Customer Settings)
Water hardness has increased Retest water and reset hardness. (See
Installation Record)
Not metering water. Check light. Light should flash with water
usage. If no light, see below.
Blending dial is open. Make sure blending dial is closed.
Light does not blink The bypass valve is in the Place bypass in the service position.
when water is flowing. Bypass position. (See Fig. 7, pg. 23.)

10 Series Owner’s Manual
TROUBLE-SHOOTING
PROBLEM CAUSE ACTION
Appliance is plumbed in backward. Check that appliance is plumbed properly.
(See Fig 1, pg. 3.)
Sensor not receiving signal from Remove sensor from bypass
Magnet. (See Fig. 7, pg. 23.) housing. Test with magnet on each
flat side of sensor. One side should
cause the light to glow. The other
will not. If light glows, check
turbine. If no light, replace sensor.
Turbine is jammed.(See Fig. 7, pg. 23.) Remove bypass valve and clear
debrisfromturbine.
Light blinks when water is There is a leak in your household Repair the leak.
not being used. (Fig. 2, p. 5) plumbing system.
Light on steady. (Fig. 2, p. 5) Turbine stopped over sensor. Run water. Verify flashing light.
Read-out lights do not glow. Electric cord is unplugged. Plug in transformer. (See Fig. 1, pg. 3.)
No electric power at outlet. Check power source. Make sure
Outlet is not controlled by a switch.
Defective transformer.(See Fig. 3, p. 18)Test with volt meter for 12VAC at
control. If less than 10 VAC or greater
than 14 VAC, replace transformer.
Defective circuit board. With 12V AC present at control,
Replace computer control.
High ambient temperature. If See Engineering Specifications, pg. 12.
temperature exceeds 120°F, display
will blank out. This does not affect the
operation of the controller.
Appliance stays in Defective magnet disk. Replace magnet disk. (See Fig. 8, p. 25.)
regeneration.
Cycle display remains “going
to _?_”.
Foreign object in valve body. Remove foreign objects from valve
body. (See Fig. 5, p. 20.)

10 Series Owner’s Manual
17
TROUBLE-SHOOTING
PROBLEM CAUSE ACTION
Broken valve assembly. Motor Repair drive end cap. (See Fig. 8, p. 25.)
running. Magnet disk not turning.
Excess water in brine tank. Restricted, frozen or pinched Remove restriction, thaw or
drain line. (See Fig. 1, pg. 3.) straighten drain line.
Plugged brine line, brine line flow Clean flow control, air check and
control or air check. (See Fig. 9, p. 27.) brine line. (See Fig. 12, p. 31.)
Plugged injector assembly. Clean or replace injector assembly.
(See Fig. 6, pg. 21.) Replace throat if removed.
Sticking brine refill valve. Remove valve. Lubricate piston
(See Fig. 9, pg. 27.) with silicone grease and
reassemble.
Not regenerating in proper Defective magnet disk. Replace magnet disk. (See Fig. 8, pg. 25)
sequence.
Defective controller. Replace controller. (See Fig. 3, pg. 18.)
Salty water Plugged injector Clean injector screen, nozzle and throat
(See Fig. 6, pg. 21.)
Low water pressure Maintain minimum pressure of 30 psi
(See Engin. Specs, pg. 12.)
Drain line or flow control restricted Remove restriction.
Brine line restricted or crimped Remove restriction, replace if crimped.
Excessive amount of water in Verify correct water level relative to salt
Brine cabinet setting. Check brine line and fittings
for loose connections (See Brine Cabinet
Data, page 33.)
Insufficient rinse time Check mode setting chart (pg. 13-14) for
proper brine Rinse time. Adjust time if
necessary.
Intermittent pressure drop Install check valve on the inlet water line to
from feed source. the appliance.
(Check local plumbing codes first.)

10 Series Owner’s Manual
PARTS --- WATERMAX HOOK-UP/COVER ASSEMBLY
PART # DESCRIPTION QU
1 90240MT Cabinet 1
2 90290 Media Cabinet Cover 1
3 CO700 2-Pc. Overflow 1
4 90837 Bypass Nut Gasket 2
5 90251 Bypass Nut 2
6 90254 Copper Adapter 2
90256 Cpvc Adapter ¾”
(Optional) 2
7 90801 Support Panel Screws 4
8 93245 12v Transformer/Power
Cord 1
9 90600 5-Button Control
Assembly 1
Controller Tab Lock Detail
Correct
Incorrect
F
igure 3