
15 Troubleshooting
Troubleshooting
If you run into trouble with installation or operation, get in touch with support (page 2).
General Use
My device does not turn on or has trouble staying on.
Check power and ground connections (page 6). Please reference the technical
The analog output signal indicates values lower than expected.
by using wires with a heavier gauge, especially in the ground wire.
How often do I need to calibrate my device?
Annual recalibration is recommended. Check your device’s last calibration date. If it
is time to recalibrate, request a recalibration from customer support (page 2).
I dropped my device. Is it OK? Do I need to recalibrate?
If the device powers up and appears to respond normally, then it is likely OK.
It may or may not need a recalibration. Tare the device, and compare it against
about the drop at your next annual recalibration so we can check it out for you.
Flow Readings
The live ow readings won’t settle down.
unnoticed by your other devices. This sensitivity can help detect problems with
averaging. Controllers use PD or PD²I control loop algorithms to reach the setpoint
My controller won’t reach its setpoint.
Action
to help avoid this issue.
My ow readings are negative.
Does the controller work if it is laying down? Will it be accurate?
Action
orientation and can be used sideways, on its back, or upside-down.
Can I put the ow controller on top of a vibrating device? Will it be accurate?
My controller does not agree with another mass ow meter I have in line.
Check the STP or NTP settings to ensure that your standardized temperature and
correct gas is selected (page 18).