Hand Held Products Dolphin 9500 Series User manual

™
Quick Start Guide
Dolphin®9500Series
MobileComputers
Microsoft®WindowsMobile™2003
SecondEditionSoftwareforPocketPCs

Disclaimer
Hand Held Products, Inc. (“Hand Held Products”) reserves the right to make
changes in specifications and other information contained in this document
without prior notice, and the reader should in all cases consult Hand Held
Products to determine whether any such changes have been made. The
information in this publication does not represent a commitment on the part of
Hand Held Products.
Hand Held Products shall not be liable for technical or editorial errors or
omissions contained herein; nor for incidental or consequential damages
resulting from the furnishing, performance, or use of this material.
Thisdocumentcontainsproprietaryinformation that is protected by copyright. All
rights are reserved. No part of this document may be photocopied, reproduced,
or translated into another language without the prior written consent of Hand
Held Products.
©2005 Hand Held Products, Inc. All rights reserved.
Web Address: www.handheld.com
Trademarks
Dolphin, HomeBase, Mobile Base and QuadCharger are trademarks or
registered trademarks of Hand Held Products, Inc.
Windows Mobile, Windows, Windows NT, Windows 2000, Windows ME,
Windows XP, ActiveSync, Outlook, and the Windows logo are trademarks or
registered trademarks of Microsoft Corporation.
TheBluetoothtrademarksareownedby BluetoothSIG,Inc., U.S.A.andlicensed
to Hand Held Products.
Other product names mentioned in this manual may be trademarks or registered
trademarks of their respective companies and are hereby acknowledged.

Dolphin® 9500 Series Quick Start Guide iii
Congratulations! ...................................................................... 1
Dolphin 9500 Series Terminals ...............................................1
Dolphin 9500 Series Peripherals and Accessories.................. 1
Hardware Overview................................................................. 2
Setting Up Dolphin 9500 Series Terminals.............................. 4
Unpack the Carton and Verify its Contents .............................4
Install the Main Battery Pack................................................... 5
Charge the Main and Backup Batteries................................... 5
Initialize the Mobile Computer................................................. 7
Today Screen ......................................................................... 9
Navigation Bar and Start Menu ...............................................9
Verifying Operations with Demos ......................................... 10
Verifying Radio Status .......................................................... 11
Adjusting the Backlight.......................................................... 12
Entering Information.............................................................. 12
Using the Keyboards ............................................................ 13
Using the Stylus..................................................................... 17
Using the Imager .................................................................. 18
Taking an Image ................................................................... 20
Soft Reset (Warm Boot) ....................................................... 21
Hard Reset (Cold Boot)......................................................... 21
Suspend Mode ...................................................................... 21
Communications.................................................................... 21
Troubleshooting..................................................................... 22
Product Service and Repair .................................................. 24
Technical Assistance ............................................................ 25
Limited Warranty .................................................................. 26
Regulatory and Safety Approvals for Dolphin 9500 Series
.. 28
FCC Compliance................................................................... 28
TableofContents

iv Dolphin® 9500 Series Quick Start Guide

Dolphin® 9500 Series Quick Start Guide 1
Dolphin9500SeriesQuickStartGuide
Congratulations!
You have made a wise choice in selecting the Dolphin, a device known
worldwide for the following features:
• Microsoft Windows Mobile 2003 Second Edition Software for Pocket PCs
• Integrated, wireless, triple-radio design for real-time data collection
• Ergonomic form factor and lightweight design
• Rugged construction that withstands harsh treatment and real world use
• Adaptus Imaging Technology provides advanced point-and-shoot decoding
and imaging
• 7.4V, 14.8 watt hour Lithium-ion (Li-ion) batteries
Dolphin 9500 Series Terminals
There are four terminals in the Dolphin 9500 Series:
Dolphin 9500 Ergonomic form factor for single-handed use.
Dolphin 9550 Integrated pistol grip for high-volume scanning applications.
Dolphin 9501 Flashlight form factor with a laser scanner and imager.
Dolphin 9551 Integrated pistol-grip with a laser scanner and imager.
Dolphin 9500 Series Peripherals and Accessories
Dolphin HomeBase™Charging/communications cradle with auxiliary battery
well. Data transfers via RS-232 serial or USB ports.
Dolphin MobileBase™Mobile charging/communication cradle. RS-232 serial
transfers data transfers and powers out at 5 volts.
Dolphin
QuadCharger™Four-slot battery charger that charges four Li-ion
batteries in under four hours. One slot doubles as a
battery analyzer.
Dolphin Mobile
Charger Charges a Dolphin terminal by plugging into a vehicle
cigarette lighter/power port.
Dolphin Net Base Four-slot charging/communication cradle designed for
Ethernet-based communications.
Dolphin ChargeBase Four-slot charging cradle that stores, powers, and
charges a terminal in each slot.
Dolphin Cable Kits USBorserial cablesthatchargeandcommunicate with
the terminal directly, without a cradle.

2 Dolphin® 9500 Series Quick Start Guide
Hardware Overview
The front, side, and bottom panels of all Dolphin 9500 Series terminals are the same.
Bottom Panel
Note: Dolphin 9550/9551 terminals do not have a hand strap.
SCAN
ESC
TAB
SFT
ABC
EFG
IJK
MNO
S
RQ
UVW
YZ
D
H
L
P
T
X
NUM
ENT
1 2 3
7 8 9
4 5 6
; :
*
@
F1 F2 F3 F4
F5 F6 F7 F8
START INS BKSP DEL
CTRL ALT
SEND
END
POWER
V
O
L
P
G
V
O
L
P
G
+
+
- 0
,
SP
Decode LED
Navigation keys
SCAN key
Keypad
Magnesium-
alloy top cover
Image Engine window
Scan LED
LCD with
Touch Screen
IrDA COM Port
Access Door to the
Secure Digital (SD)
memory interface
Audio Jack
(2.5mm)
Hand Strap
Front Panel Side Panel
17-pin industrial-grade
mechanical connector Hand strap clip

Dolphin® 9500 Series Quick Start Guide 3
Dolphin 9500/9501 Back Panel
Note: The back panel of the Dolphin 9501 has an expanded bottom housing to
accommodate the laser engine.
Dolphin 9550/9551 Back Panel
Dolphin 9550/9551 terminals feature an integrated pistol-grip on the back panel.
Note: The back panel of the Dolphin 9551 has an expanded bottom housing to
accommodate the laser engine.
Battery Well
(underneath the battery)
Battery
Stylus (in slot)
Speaker
Microphone
Pistol-Grip Handle
Image Engine
Window
Rubber Nose
Bumpers
Scan Trigger
Stylus (inserted
in the handle)
Rubber Bumper

4 Dolphin® 9500 Series Quick Start Guide
Setting Up Dolphin 9500 Series Terminals
1. Unpack the carton and verify its contents - page 4.
2. Install the battery in the terminal - page 5.
3. Charge the main battery in the terminal for a minimum of four hours - page 5.
4. Wake the terminal and initialize the mobile computer - page 7.
5. Allow AutoInstall to run (page 8) and end on the Today screen.
Unpack the Carton and Verify its Contents
Verify that the carton contains the following items:
• Dolphin 9500 Series mobile computer (the terminal)
• Main battery pack (7.4v Li-ion)
• Microsoft Companion CD-ROM
• Dolphin 9500 Series Quick Start Guide
Be sure to keep the original packaging in the event that the Dolphin terminal
should need to be returned for service - see page 24.
Each order includes a Dolphin Software Development Kit and User’s Guide CD;
verify that you received this CD with your order.
If you ordered accessories, verify that they are also included with the order.
Dolphin 9500/9501 Hand Strap
The Dolphin 9500/9501 ship with the hand
strap installed and fastened with a clip on the
bottom panel.
To install the battery pack, you must detach
the hand strap.
Push the clip of the hand strap down and
away from the terminal. Move the strap up
and away from the bottom panel.
To re-attach the hand strap, slide the clip
back into place on the bottom panel.
Clip
Hand Strap

Dolphin® 9500 Series Quick Start Guide 5
Install the Main Battery Pack
Use only the Li-ion battery packs provided by Hand Held Products. The
use of any battery pack not sold/manufactured by Hand Held Products
in the Dolphin 9500 Series terminal will void your warranty and may
result in damage to the Dolphin terminal or battery.
1. Remove the Li-ion battery pack from its
package.
2. Hold the terminal with the front panel
(keyboard) facing down.
3. If necessary, detach the hand strap.
4. Take the battery and insert the end
without the locking tab into the top of the
battery well and push down with a hinging
motion until the locking tab snaps.
5. If necessary, re-attach the hand strap.
Toremove the battery pack,detachthe hand
strap, press the locking tab on the battery
pack away from the bottom panel, and pull
the battery pack up with a hinging motion.
Charge the Main and Backup Batteries
The power supply consists of two types of battery power:
1. The main battery pack installed in the back panel and
2. The backup battery located inside the terminal.
The main battery powers the terminal and charges the internal backup battery.
The internal backup battery maintains the data stored in RAM memory and the
keeps the system clock running for up to 30 minutes when the main battery is
completely discharged or removed.
Terminals are shipped with both batteries completely discharged. Charge the
main battery pack for a minimum of four hours before initial use in the
terminal!
For charging, use a Dolphin 9500 Series peripheral and the power
cables provided by Hand Held Products. Use of peripherals or cables
not sold/manufactured by Hand Held Products will void the warranty
and may damage the terminal.
!
!

6 Dolphin® 9500 Series Quick Start Guide
Charging with the Dolphin HomeBase
1. Connect the HomeBase to the power supply provided
by Hand Held Products.
2. Slide the terminal into the terminal well until the Dock
LED lights solid green to indicate that the terminal is
properly seated.
3. The battery pack begins charging.
Charging with the Dolphin Mobile Base
1. Connect the Mobile Base to the appropriate
power source using a cable from Hand Held
Products.
2. Slide the terminal into the terminal well until the
Dock LED lights solid green to indicate that the
terminal is properly seated.
3. The battery pack begins charging.
Other Charging Options
When the Li-ion battery is installed in the terminal,
use a charging/communication cable.
When the Li-ion battery is not installed in the
terminal, place the battery pack in the Dolphin
QuadCharger and charge it completely. Then, install
the battery in the terminal.
SCAN
ESC
TAB
SFT
ABC
EFG
IJK
MNO
S
R
Q
UVW
YZ
D
H
L
P
T
X
NUM
ENT
123
789
456
;:
*
@
F1F2F3F4
F5F6F7F8
STARTINSBKSPDEL
CTRLALT
SEND
END
POWER
V
O
L
P
G
V
O
L
P
G
+
+
-0
,
SP
Charging a Spare Battery Pack
The HomeBase features an
auxiliary battery well. Insert a
spare battery pack in this well
and the battery charges in
four hours.
Charging occurs
independently of terminal
charging and the Aux Battery
LED indicates charging
status.
DOCK
COMM

Dolphin® 9500 Series Quick Start Guide 7
Initialize the Mobile Computer
Note: Do NOT press any keys while the mobile computer is initializing.
1. Wake the terminal by pressing the Power key. The decode LED lights and
the scan LED blinks for approximately three seconds.
2. The terminal initializes and the splash screen displays for a few seconds.
3. The system performs a hard reset. When the display activates again, follow
the instructions that appear.
4. When prompted to align the screen, use the stylus provided with the terminal.
• Alignment should always be performed with a stylus designed for touch
screen applications. The small point is required for accurate calibration.
• Press the stylus firmly into the center of the cross-hair target once and
release. Do not “double-tap” the target.
• You can re-align the screen any time by tapping Start > Settings >
System tab > Screen.
7.XX 7.XX 7.XX
Bootloader Kernel Keyboard
The Build numbers
indicate the software
version number.

8 Dolphin® 9500 Series Quick Start Guide
5. Setup is complete and AutoInstall begins. Wait as your terminal installs the
programs stored in the AutoInstall folder.
6. When AutoInstall is complete, the system performs a soft reset that ends on
the Today Screen (page 1-9).
AutoInstall
AutoInstall occurs after each Hard Reset (Cold Boot) (page 1-21) and installs the
programs stored in the AutoInstall folder. This includes Demos, Utils, and the
appropriate radio drivers and utilities for wireless radios.
Foreachprogram,astatusbarappearsonthescreenthatidentifiestheprogram
and indicates install progress. Do NOT touch the keyboard or the screen while
programs are loading.
After AutoInstall is complete, the terminal performs a Soft Reset (Warm Boot)
(page 1-21) automatically and ends on the Today Screen (page 1-9).

Dolphin® 9500 Series Quick Start Guide 9
Today Screen
When you turn on your device for the first time, you’ll see the Today screen. It
provides the basic tools you need to navigate the system.
Navigation Bar and Start Menu
The navigation bar at the top of the screen displays the date and time and
provides access to the Start menu.
Command Bar
The command bar along the bottom of the screen contains menus, appropriate
application icons, and perform tasks.

10 Dolphin® 9500 Series Quick Start Guide
Verifying Operations with Demos
Dolphin terminals contain Demos you can use to verify imaging and decoding.
Verify Imaging
The Image Demo enables you to use the imager to capture an image.
1. Tap Start > Demos > Image Demo. The Image Demo opens.
2. Point the terminal at an object and press the SCAN key. A preview of the
object appears on the screen, and the decode and scan LEDs light.
3. Release the SCAN key. The image is captured.
By default, images save to the My Device folder as “imagedemo.jpg.” To
save to a different location, tap File > Save As and select a new location.
4. Press the ESC key to close the demo.
For more information about taking an image, see Using the Imager on page 18.
Verify Decoding
The Scan Demo enables you to decode bar codes.
1. Tap Start > Demos > Scan Demo.
2. Aim the terminal at a bar code and press the SCAN key. The scan LED lights
red, and the aimer beam or pattern projects out from the scanner.
3. When a good scan is obtained, the decode LED lights solid green and the
terminal beeps. The bar code readout appears on the screen.
4. Press the ESC key to close the demo.
Sample Bar Codes
Use the following bar codes to verify decoding:
Note: Dolphin 9501/9551 terminals support only 1D symbologies; use Code
128 to verify scanning.
For more information, see Decoding a Bar Code on page 18.
Sample 128 Sample PDF417
“Code 128” “PDF417 Test Message”

Dolphin® 9500 Series Quick Start Guide 11
Verifying Radio Status
Dolphin 9500 Series terminals can be configured with 802.11b, Bluetooth™,
GSM/GPRS (Dolphin 9500 only) radios or a combination of these radios.
Radio Driver Installation
Radio drivers install during AutoInstall (page 1-8) after a hard reset. Only the
appropriate drivers for your terminal’s radio configuration install.
Radio Manager
The Radio Manager allows you to enable radios installed on the terminal. When
enabled, the radio is transmitting; when disabled, the radio is not transmitting.
Verify which radio is enabled after AutoInstall (page 1-8) is complete. When a
single radio installs, its radio driver is enabled automatically. When more than
one radio installs, the terminal enables the 802.11b radio unless a GSM radio is
installed. Then, the terminal enables the GSM radio.
Verify the Radio Status
1. Tap Start > Settings > Connections tab > Radio Manager. The Radio
Manager opens identifying the radio modules installed in the terminal.
2. Select the radio. If the Status field says “Ready,” the radio(s) is enabled.
Radio Combinations
Co-located radios
Both radios can be installed but only
one can be operated at a time.
• 802.11b and GSM/GPRS
Co-operational radios
Both radios can operate
simultaneously.
• Bluetooth and 802.11b
• Bluetooth and GSM/GPRS

12 Dolphin® 9500 Series Quick Start Guide
Enabling a Radio or Radio Combination
To successfully enable a radio, both the hardware module and the software
driver must be installed.
1. In the Radio Modes list, select the radio or radio combination.
2. Tap Apply. When the radio is enabled, the Status field reads “Success.”
If an error occurs during this process, the change is abandoned and an error
message appears in the Status field.
3. Tap OK to save and exit the Radio Manager.
For detailed information about the Radio Manager and radio options, see the
Dolphin 9500 Series User’s Guide.
Adjusting the Backlight
Both the keyboard and display are backlit to enable better viewing in low-light
conditions.
TheBacklightkeyoneachkeyboardturns the keyboard backlight on and off;see
Backlight, page 1-13.
The backlight for the color display is user-defined. There are two tabs: one for
Battery and the other for External power. The options on each tab are the same.
Tap Start > Settings > System tab >
Backlight. Backlight settings open displaying
the Battery tab.
In the Turn off backlight… drop-down list,
select the number of minutes you want to
elapsebefore the backlight automaticallyturns
off.
Select the Turn on backlight… option if you
want the display backlight to turn on when the
a button is pressed or the touch screen is
tapped.
IntheDimbacklightif…drop-downlist,select
the number of minutes you want to elapse
before the backlight dims.
Move the Backlight Intensity slider to set the
intensity of the backlight.
Tap OK to save settings. The display backlight
functions according to the settings saved here.
Entering Information
To enter information, you can use the
• Keyboard (page 13),
• Stylus on the touch screen (page 17),
• Imager (page 18).

Dolphin® 9500 Series Quick Start Guide 13
Using the Keyboards
TheDolphin9500 Seriesfeaturesthreekeyboardoptions:35-keynumeric/alpha,
43-key alpha/numeric, and 56-key full alpha/numeric. Each keyboard contains
centrally located keys for both right- and left-hand operation as well as function,
navigation, and modifier keys.
Using the Function Keys
Name Key Function
Backlight The Backlight key turns the keyboard backlight on and off.
Backspace The BKSP key moves the cursor back one space each
time the key is pressed. If you are typing text, the previous
charac3ter is deleted each time this key is pressed. Press
and hold to delete multiple characters.
This key appears only on 35- and 56-keyboards. On the
43-key keyboard, backspacing is achieved by pressing
Red + SP keys.
Delete The Delete key deletes the next character forward each
time the key is pressed.
This key appears only on 35- and 56-key keyboards. On
the 43-key keyboard, deleting is achieved by pressing
Red + Backlight keys.
Enter The Enter key confirms data entry.
Escape The Escape key performs a cancel action.
Power The Power key puts the terminal into and wakes the
terminal from suspend mode. This is also known as
suspend/resume.
SCAN The SCAN key activates the image/scan engine and
“wakes” the terminals from suspend mode. Its position
allows convenient one-handed engine activation.
Space The Space key moves the cursor one space.
Tab The Tab key moves the cursor to the next tab stop or the
next control (on a form, for instance).

14 Dolphin® 9500 Series Quick Start Guide
Using the Navigation Keys
Located in the center of each keyboard for easy access with either hand, the
navigation keys enable you to navigate the cursor through an application screen.
Using the Modifier Keys
Press To …
Move the cursor up one row or line.
Move the cursor down one row or line.
Move the cursor one character to the right.
Move the cursor one character to the left.
Name & Key Function
Shift The SFT key modifies only the next key pressed. In addition, you
can double-tap SFT or press SFT + Red to toggle Caps Lock on
and off.
CTRL and ALT Functions of the ALT and CTRL keys depend on the software
application in use and the keys pressed in combination with each.
Blue and Red The blue and red keys are used in combination with other keys to
type special characters and perform system functions. Each key
modifies only the next key pressed. The overlay of each keyboard is
color-coded to indicate the character typed or function performed
when each key is pressed with the red or blue keys.

Dolphin® 9500 Series Quick Start Guide 15
35-key Numeric/Alpha Keyboard
Alpha Lock Key
The Alpha Lock key on the 35-key keyboard enables you to toggle between the
numeric and alpha modes. Numeric mode is when you type numbers with the
number keys. Alpha mode is when you type letters with the number keys.
The 35-key keyboard defaults to numeric mode.
On the overlay, there are Alpha Lock Indicators above number keys 2-9 that
specify the letter that will be typed when you press that number key in alpha
mode.
Please note that when pressing number keys in alpha mode, you must use the
same multi-press method you would use when typing letters on a phone keypad.
Each key press will type the next letter in the sequence displayed in the Alpha
Lock Indicator.
Enter key
Backlight key
Alpha Lock key
Shift key
Navigation keys
Tab key
CTRL, Blue, Red, ALT Modifier keys
SCAN key
Power key
Backspace key
Function keys
Space key
Escape key
Delete key
Alpha Lock Indicators

16 Dolphin® 9500 Series Quick Start Guide
43-key Alpha/Numeric Keyboard
Number Lock Key
The Number Lock key on the 43-key keyboard enables you to toggle between
thealpha and numericmodes. Alpha modeiswhen youtypeletters with theletter
keys. Numeric mode is when you type numbers with the letter keys.
The 43-key keyboard defaults to alpha mode.
The Number Lock Indicators above the letter keys in the Number Lock Pad
specify the number or character that will be typed when you press that letter key
in numeric mode.
Enter key
Backlight key (use with
SFT to delete)
Number Lock key
Navigation keys
Tab key
CTRL, Blue, Red, ALT Modifier keys
SCAN key
Power key Escape key
Space key (use with SFT
to backspace)
Number Lock
Indicators
Number Lock Pad
Shift key