HandHeld SP400X Series Service manual

SP400X Series
SP400X Scanner Printer
System Administrator Guide

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Copyright information
(c) Copyright 2012 Handheld Group
The information contained herein is subject to change without notice. The only warranties for Handheld products and services are set forth
in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. Handheld shall not be liable for technical or editorial errors or omissions contained herein.
Trademark credits
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Adaptus Imaging Technology is a registered trademark of Honeywell International, Inc.
The Bluetooth word, mark, and logos are owned by the Bluetooth SIG, Inc.
Document 800c0374
Revision B: November 2012
SP400X Series

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SP400X Series - Contents
Contents
1. INTRODUCTION
About this guide............................................................................................................................................... 6
The SP400X briefly explained........................................................................................................................ 6
Handle and wireless options............................................................................................................................ 6
Handle options.......................................................................................................................................... 6
Wireless connectivity.................................................................................................................................6
SP400X components........................................................................................................................................7
Hand mount components.......................................................................................................................... 8
Control panel components.........................................................................................................................9
2. SAFETY INFORMATION
General safety.................................................................................................................................................10
LED safety.......................................................................................................................................................10
Battery safety..................................................................................................................................................10
3. SET UP THE SP400X
Install the battery cable...................................................................................................................................11
Assemble the hand mount or handle accessory..............................................................................................11
Install the print cartridge.................................................................................................................................12
Install the battery and fit the wrist case..........................................................................................................14
Fit the hand mount..........................................................................................................................................16
Connect the battery cable...............................................................................................................................18
4. CONFIGURE THE SP400X
Overview........................................................................................................................................................ 19
Implement the server application...................................................................................................................19
Configure the SP400X....................................................................................................................................19
Design a custom print template..................................................................................................................... 20
5. OPERATE THE SP400X
Turn on the SP400X....................................................................................................................................... 21
Scan.............................................................................................................................................................. 22
Scan instructions.................................................................................................................................... 22
Scanning tips.......................................................................................................................................... 23
Print................................................................................................................................................................24
Print instructions..................................................................................................................................... 24
Printing tips.............................................................................................................................................24
Clear print data.............................................................................................................................................. 25
Turn off the SP400X....................................................................................................................................... 26
Remove the SP400X and wrist case...............................................................................................................26
6. MAXIMIZE PRINT QUALITY
Materials and technique.................................................................................................................................27
7. ENSURE OPTIMAL COMFORT
Ergonomic recommendations........................................................................................................................ 28
8. MAINTAIN THE SP400X
Order supplies and accessories..................................................................................................................... 29
Condition the battery......................................................................................................................................29
Clean the SP400X...........................................................................................................................................30
Cleaning materials...................................................................................................................................30
Clean outside surfaces............................................................................................................................ 30

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Clean the imager window........................................................................................................................30
Clean the wrist case and hand mount..................................................................................................... 31
Clean the door......................................................................................................................................... 31
Charge the battery..........................................................................................................................................31
Remove the hand mount or handle accessory................................................................................................31
Replace the battery cable...............................................................................................................................32
Replace the finger strap.................................................................................................................................32
Replace the wrist strap.................................................................................................................................. 33
Replace the rear buckle................................................................................................................................. 34
Replace the door............................................................................................................................................ 35
Recycle.......................................................................................................................................................... 35
Locate the serial number................................................................................................................................35
9. TROUBLESHOOT PROBLEMS AND GET SUPPORT
Problems powering the SP400X on................................................................................................................36
Problems connecting the SP400X to a wireless network................................................................................36
Problems scanning.........................................................................................................................................37
Problems printing...........................................................................................................................................38
Problems printing correctly.............................................................................................................................39
Errors and warning conditions........................................................................................................................41
General errors and warning conditions....................................................................................................41
Battery errors and warning conditions.....................................................................................................42
Print cartridge errors and warning conditions..........................................................................................43
Scanning/Wireless errors and warning conditions...................................................................................45
Support services............................................................................................................................................ 47
10. ADVANCED USE
System requirements.....................................................................................................................................48
Download and install software....................................................................................................................... 48
Set up the wireless network...........................................................................................................................48
802.11b wireless.....................................................................................................................................48
Configure the server................................................................................................................................ 49
Design print templates................................................................................................................................... 49
Use the default print templates................................................................................................................49
Calibrate the scanner......................................................................................................................................51
Reset the standard product defaults........................................................................................................51
Update firmware through USB........................................................................................................................51
Update firmware wirelessly............................................................................................................................ 52
11. SP400X SPECIFICATIONS
General device specifications.........................................................................................................................53
Environmental specifications..........................................................................................................................53
Wireless specifications...................................................................................................................................53
Range of wireless module....................................................................................................................... 53
Other specifications....................................................................................................................................... 54
12. WARRANTY AND REGULATORY INFORMATION
Warranty.........................................................................................................................................................56
Regulatory notices..........................................................................................................................................56
U.S.A..............................................................................................................................................................56
Federal Communications Commission notice..........................................................................................56
Modifications...........................................................................................................................................56
Canada...........................................................................................................................................................56
European Union notices..................................................................................................................................56
Products with 2.4-GHz wireless LAN devices................................................................................................. 57
France.....................................................................................................................................................57
SP400X Series - Contents

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Italy..........................................................................................................................................................57
Wireless LAN 802.11b devices.......................................................................................................................57
International...................................................................................................................................................57
SP400X Series - Contents

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1. Introduction
About this guide
This guide provides information that users and system administrators need to set up and maintain the Handheld SP400X.
The SP400X briey explained
The Handheld SP400X lets you scan and print in almost any location in your environment. The entire unit, including power source, attaches
comfortably to your hand and arm so you can move around while working. The SP400X can also communicate wirelessly with a server to
exchange scan and print information.
Handle and wireless options
Handle options
There are two options for holding the SP400X during use:
 •Handmount
 •Handleaccessory
Instructions for using the hand mount are included in this guide; instructions for using the handle accessory are in the box with the handle
accessory.
Wireless connectivity
Wireless connectivity can be accomplished in two ways:
 •802.11bLANwireless
 •802.11b/g/n
Instructions for using 802.11b wireless are included in this guide; instructions for using Bluetooth are available online at
www.handheldgroup.com/manuals.
SP400X Series - 1. Introduction

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SP400X Series - 1. Introduction
SP400X components
The Handheld SP400X is designed to be worn comfortably on the hand and arm when performing scanning, printing, and package handling
tasks.
The SP400X consists of the following key components:
• Abattery
• Installedinsideaforearm-mountedwristcase;or
• Installedintothebottomofahandleaccessory
• Thescannerprinterdevice
• Attachedtoahandmount;or
• Attachedtoahandleaccessory
IMPORTANT: If you are using the handle accessory instead of the hand mount, see the instructions that were included with the handle
accessory.
1. Battery inside wrist case
2. Control panel
3. SP400X
4. Hand mount

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Hand mount components
1. Finger strap
2. Rudder
3. Strap fasteners
4. Wrist strap
SP400X Series - 1. Introduction

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SP400X Series - 1. Introduction
Control panel components
The SP400X control panel displays several buttons and LED lights for operation and visual feedback.
1. Error light (red)
2. Print cartridge light (orange)
3. Battery light (orange)
4. Wireless light (blue)
5. Power button
6. Power light (green)
7. Tail lights (green or red) on back corners of SP400X
8. CLEAR button

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2. Safety information
General safety
CAUTION:
• TheHandheldSP400Xismeantforhand-heldorhand-mounteduseonly.Itisnotintendedorauthorizedforoperationwithin
20 centimeters (8 inches) of the head or torso.
• Donotsubmergethisdeviceinwater.
• Ifyouexperiencediscomfort,discontinueuseoftheSP400Xandnotifyyoursupervisorimmediately.Ifyouexperiencepersistentor
recurring pain or discomfort that you think may be related to using the SP400X, you should promptly consult a qualified physician
and, if available, your company’s health and safety department.
LED safety
The scanning imager located on this device is classified as a Class 1 LED device according to International Standard IEC 825-1
(EN60825-1). The following precautions are recommended:
CAUTION:
• Iftheunitrequiresservice,contactanauthorizedHandheldservicecenter.
• DonotattempttomakeanyadjustmenttotheLEDimagingscanner.
• AvoidlookingintotheLEDimagingscanner.
• DonotattempttoviewtheLEDimagingscannerwithanytypeofopticaldevice.
Battery safety
CAUTION:
• Thereisariskofexplosionifthebatteryisreplacedbyanincorrecttype.
• UseonlythefollowingHandheldbattery:productnumberCE199B.
• Whendiscardingoldbatteries,contactyourlocalwaste-disposalproviderregardinglocalrestrictionsonthedisposalorrecyclingof
batteries.
• OnlyuseHewlett-PackardapprovedaccessoriesandULrecognizedbatterypacksandchargers.
• Toreducetheriskofreorburns,donotdisassemble,crush,orpunctureabattery;shorttheexternalcontactsonabattery;
or dispose of a battery in fire or water. Do not expose a battery to temperatures above 60 °C (140 °F).
SP400X Series - 1. Introduction

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SP400X Series - 3. Set up the SP400X
3. Set up the SP400X
Install the battery cable
Insert the battery cable into the bottom of the hand mount, as shown.
IMPORTANT: If you are using the handle accessory instead of the hand mount,
see the instructions that were included with the handle accessory.
Assemble the hand mount or handle accessory
1.Align the hand mount with the SP400X as shown.
2. Slide the hand mount until it clicks into place.

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Install the print cartridge
1. Turn off the SP400X by pressing and holding the green Power button for three seconds if it is not already off.
IMPORTANT: Always turn the SP400X off before installing a print cartridge.
2. Remove the protective tape from the print cartridge by pulling it straight out.
IMPORTANT: Hold the print cartridge by its sides, as shown above. Do not touch the metal contacts or the ink nozzles.
3. Push the side button to release the door, and swing the door open.
1. Metal contacts
2. Ink nozzles
1. Door
SP400X Series - 3. Set up the SP400X

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4. Align the print cartridge with the drawing on the door, and then carefully seat the cartridge in the door. The label on the print cartridge
should face away from the door. The metal contacts should face the SP400X.
5. Close the door, ensuring it latches securely.
1. Metal contacts
2. Label
3. Door
4. Drawing
SP400X Series - 3. Set up the SP400X

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Install the battery and t the wrist case
IMPORTANT: Remove all jewelry from your wrist and hand before fitting the SP400X.
1. Insert a fresh battery as shown.
3. Position the front strap behind your wrist.
2. Secure the flap to retain the battery.
SP400X Series - 3. Set up the SP400X

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4. Secure the arm straps.
NOTE: The battery gauge should face upward and be visible through the cutout on top of the battery wrist case.
CAUTION: Do not over-tighten the straps. Over-tightening can cause discomfort.
1. Battery gauge
SP400X Series - 3. Set up the SP400X

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Fit the hand mount
IMPORTANT: Remove all jewelry from your wrist and hand before fitting the SP400X.
1. Loosen the finger strap by detaching the fastener ends and then rotating the buckles outward so that the strap can slip freely through the
buckles.
2. Center the rubberized portion of the finger strap between the buckles.
3. Loosen the wrist strap by releasing the fastener ends and pulling the straps through the buckles.
4. Slide your hand through the wrist strap, palm away from the SP400X.
5. Insert pointer and middle fingers under the finger strap with the rudder positioned between the two fingers.
6. Slide the SP400X onto your hand until the finger strap is at the base of your fingers, and the wrist strap is at the wrist.
SP400X Series - 3. Set up the SP400X

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SP400X Series - 3. Set up the SP400X
IMPORTANT: The finger strap must be tight enough to prevent motion between the fingers and the SP400X because under-tightening may
lead to irritation. Do not over-tighten to the point that numbness or discomfort results.
NOTE: To loosen the finger strap, release the fastener strap and rotate the buckle outwards until it is at a 90-degree angle to the SP400X, as
shown in step #1. Then pull the strap with your fingers until it is comfortable.
8. To tighten the wrist strap, bend the wrist upward while making a relaxed fist, and then pull the strap until the SP400X makes light contact
with the knuckles. Light tension is sufficient.
7. Tighten the finger strap by pulling straight up from the buckle until there is no movement between the hand and the SP400X and then
secure the fastener ends to lock the finger strap in place.
CAUTION: Do not over-tighten the wrist strap. It should not create pressure on the knuckles.

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Connect the battery cable
IMPORTANT: Use only the following Handheld battery: product number CE199B.
1. Align the arrow on the battery cable connector with the top of the battery case.
2. Push in to connect the battery cable to the battery.
SP400X Series - 3. Set up the SP400X

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SP400X Series - 4. Congure the SP400X
4. Congure the SP400X
Overview
The SP400X is designed for use with a server-based application that sends print data in response to scan data received from the SP400X.
The general process is as follows:
1. When turned on, the SP400X attempts to register with the server using network and server configuration parameters that are stored in
the SP400X.
2. The SP400X queries the server for any updates (firmware or configuration, for example).
3. The SP400X is ready to scan.
4. After scanning a bar code, the SP400X sends the information contained in the bar code to the server.
5. The server responds with print data.
6. When the SP400X receives the print data, the SP400X signals the user that it is ready to print.
7. After printing (or timing out) the SP400X is ready to scan again.
In order to perform this scan-print process, several steps must be taken to ensure that all of the devices in the process can communicate
with each other. These steps are as follows:
• Implementtheserverapplication.RefertotheScanPrintProtocoldocument,availableatwww.handheldgroup.com/manuals.
• ConguretheSP400Xdevicestocommunicatewiththeserverapplication.
• Designtheprinttemplates.
• ConguretheserverapplicationandSP400Xdevicestoreceivewirelessupdates(optional).
Implement the server application
The communication between the server application and the SP400X is implemented using the SP400X Scan Print Protocol (SPP). SPP is an
ASCII-based protocol that contains a number of command and response pairs used to communicate with and configure the SP400X.
A number of factors must be considered when designing the server application. The primary considerations are the number of devices that
will be communicating with the server, and the desired response time of the server application.
Refer to the Communication Protocols document for a detailed explanation of the protocol that needs to be implemented on the server. It is
available at www.handheldgroup.com/manuals. In addition, a sample server application is available for download from this website.
Congure the SP400X
Handheld SP400X Series Configuration Software is available for download at the SP400X website (www.handheldgroup.com/manuals).
This Windows®-based software is used to configure the necessary device settings so that the SP400X can communicate with the server
application. The settings that need to be configured fall into three categories:
• Wirelesssettings:securitytype,ESSIDandEncryptionkeys
• Serversettings:primaryandalternateregistrationservers,leserver,applicationname
• Applicationsettings:applicationname,printtemplate

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The Handheld SP400X Series Configuration Software connects to an SP400X device using a USB cable. The software allows the user to
configure the above settings and perform diagnostic and maintenance functions on the SP400X.
Refer to the Handheld SP400X Series Configuration Users Guide for details on istalling and using this software. It is available at
www.handheldgroup.com/manuals. For brief instructions on configuring the server, see “CONFIGURE THE SERVER.”
Design a custom print template
Handheld SP400X Template Design Software is available for download at the SP400X website (www.handheldgroup.com/manuals). This
Windows-based software is used to design a custom print template for your particular needs. It allows the user to create templates that
consisstatic text and graphics and also dynamic text fields. The design software merges all the text and graphics into a single template
which is stored on the device.
The Handheld SP400X Series Template Design Software connects to tthe SP400X using a cable. The software allows the user to design and
download templates and to perform maintenance functions.
Refer to the Handheld SP400X Series Template Design Software Users Guide for details on installing and using this application, available at
www.handheldgroup.com/manuals. For brief instructions ondesigning print templates, see “DESIGN PRINT TEMPLATES.”
SP400X Series - 4. Congure the SP400X