Troubleshooting
Problem/Symptom Possible Solution
Unit does not turn on at all Charge battery, check UNLOCK switch
Unit does not have a good GPS signal Make sure unit has a clear and unobstructed view of the sky
Unit does not have songs/movies Requires loading to SD card
Computer sees unit as “MTP Device” Change preference in “Settings”menu
Screen is too bright or too dim Adjust in“Settings” menu or press rotary wheel on the right side
Volume is too low for navigation
prompts
Adjust volume using rotary wheel on the right side or adjust
volume of navigation prompts in Volume Mixer (Settings Menu)
Output level is low or distorted Increase media player volume in Volume Mixer (Settings Menu)
Suction cup mount is loose Reposition with moderate force
Screen is loose on mount Make sure it is securely “clicked” into place on both the bottom
and back
Unit is unresponsive, won’t power o Using a paper clip, press the reset button on the right side of the
bottom panel
Unit does not show trac information Please connect car charger to mounting base to receive trac
messages (TMC).
Unit does not nd the Bluetooth® phone
or device
Ensure the device is enabled for “discovery” or “pairing”.
Remote control knob is unresponsive Try pressing the top, center and right buttons simultaneously for
2 seconds, then turn the outer ring until the highlight bar moves.
If the control knob is still unresponsive, try a fresh CR2032 type
battery.
Battery is down although unit has not
been used for some time
The battery gets discharged over time when unit is in“Stand-by”
mode. Please use“Power-o” mode when storing the unit for a
long period of time.
Video les are not shown correctly Video resolution should be a multiple of four, such as 480x272.
Please convert videos to supported resolution.
Unit does not show trac (TMC)
information
The unit uses an active FM antenna running inside the car charger
cable. Please connect the cable to both mount and cigarette
lighter plug to enable reception of trac (TMC) messages