Hayward EcoStar User manual

EcoStar®&
EcoStar SVRS®
Troubleshooting
Guide
SP3400VSP
&
SP3400VSPVR
Copyright 2015 Hayward Industries Inc.
Drive r1.13
Interface r3.0.8 residential
Interface r3.0.8C commercial

Table of Contents
Important safety
instructions Pg. 1
7. Check
System: “Stall error’ or ‘Drive Failed
to Start’
Pg. 14-15
Replacing a Drive
Pg. 2
8:Check System:
‘SVRS Tripped’ Pg. 16-17
Replacing
a Display Pg. 3
9. Check
System: ‘Warning No Comm’Pg. 18-19
1. Check System: ‘PFC
-HI’ Pg. 4-5
10. Check
System: ‘Memory Failure’ Pg. 20
2. Check System: ‘Prime Failed’
Pg. 6-8
11. Condition: Blank/Bad
On-Pump Display Pg. 21-22
3. Check System: ‘Power Interrupt’
Pg. 9
12. Condition: Blank/Bad
Wall Mount Display
Pg. 23-24
4. Check System: ‘AC Mains Low’
Pg. 10-11
13. Condition: Pump Tripping Breaker
Pg. 25-26
5. Check System:
‘Drive is Overheated’
Pg. 12
Diagnostic
Menu Pg. 27
6. Check System:
‘Heat Sink Overheat’
Pg. 13
Troubleshooting
Flow Charts Pg. 28-35

EcoStar VSP(VR)
Page 1
!
Warning
High Voltage Electrocution Hazard
Hazardous voltage can shock, burn, cause serious injury
and or death. To reduce the risk of electrocution and or
electric shock hazards:
•Only qualified technicians should remove the panel
•Replace damaged wiring immediately
•Insure panel is properly grounded and bonded

Page 2
ALWAYS use the included display when changing out an EcoStar drive:
Replacing a Drive
•Be sure to use the display that comes with the
replacement drive rather than move the ‘old’ display to
the new drive.
•This is important because the new display will have the
most recent programming updates, which will ensure
the new drive performs as expected.
•Though this means the new display will have to be
reprogrammed, using an old display can also lead to
unnecessary fault codes.
Standard Model:SPX3400DR
SVRS:SPX3400DRVR

Page 3
EcoStar displays ARE backwards compatible.
Replacing a Display
•This means when changing out just a display, a
working drive will not have to be replaced as well.
•All new displays are compatible with previous/existing
drives.
•Though a new display is backwards compatible with an
older drive, a new drive is not backwards compatible
with an older display (see previous page for more
information).
Display ONLY:SPX3400LCD

1: Check System
‘PFC-Hi Error’
This error code will be displayed when the drive detects an overvoltage condition
(AC mains supply exceeding 280volts). It is NOT an indication that something is
wrong with the pump or drive.
Shut off the breaker supplying the EcoStar with
power for at least 2 minutes, verify screen is
blank, then restore power.
Inspect pump display
The error has now cleared. If error frequently
reoccurs AND pump is controlled by Hayward
automation, proceed to step 1C.
Page 4
Power cycle
Step 1A Step 1B

1: Check System
‘PFC-Hi Error’
Wire the pump to the ‘filter’ relay and set timers in the automation system as desired.
Keep in mind, the EcoStar must be powered down for at least 1 minute every 24 hours.
Page 5
Step 1C
Note: This solution will cause a ‘Bridge Comm Error’ on the controller. This expected error indicates that the
pump is not communicating while powered down; this error will clear when pump’s power is restored. Please
inform customer prior to employing this solution.
When connected to Hayward Automation, automatically clear error daily by wiring
the pump to the load side of the ‘filter’ relay (do not disrupt low voltage wiring):

2: Check System
‘Prime Failed’
This error can occur in Stand Alone or Relay Control/Auto Prime modes. It
indicates that the pump was unable to prime within 15 minutes of startup.
Verify there are no air leaks on suction side
plumbing. If no air leaks, go to step 2B. If air
leaks exist, repair plumbing and retry prime.
Inspect basket lid
Inspect basket lid ‘O’ ring and ensure a good
seal. If ‘O’ ring is damaged replace and proceed
to step 2C.
Page 6
Inspect plumbing
Step 2A Step 2B
Note: Auto Prime mode may not work when plumbing pipe sizes are smaller than 2”.

2: Check System
‘Prime Failed’
Inspect filter, skimmer, and pump baskets for
obstructions or debris. Clean filter and clear all
debris, then retry. If prime fails go to step 2D.
Remove ‘Auto Prime’
Remove pump from Auto Prime mode and set
for 3 minute prime (or higher) to eliminate the
fail to prime error, follow steps on next page.
Page 7
Inspect baskets & filter
Step 2C Step 2D
Plumbing less than 2” in diameter may cause flow restrictions great enough to inhibit Auto Prime from
working properly. If diameter is less than 2” setting the pump to 3 minute prime (or higher) is recommended.

Page 8
Use the steps provided below to change the EcoStar Prime cycle from ‘Auto
Sense’ to ‘3 Minute’:
Changing from Auto Prime to 3 Minute Prime
Once configuration is complete
press the ‘Menu’ button. To save
changes, press the ‘plus’ button.
To disregard changes press the
‘minus’ button.
Step IIIStep II
Press the right arrow button until
‘Set max-speed Prime period:’
appears. Use the plus or minus
button to toggle between ‘Auto
Sense’ and ‘3 minutes’.
Press the Menu button until
‘Configuration Menu – Locked’
appears. Then press and hold the
left and right arrow buttons for
about 5 seconds until unlocked.
Step I