Hayward EcoStar User manual

EcoStar®&
EcoStar SVRS®
Troubleshooting
Guide
SP3400VSP
&
SP3400VSPVR
Copyright 2015 Hayward Industries Inc.
Drive r1.13
Interface r3.0.8 residential
Interface r3.0.8C commercial

Table of Contents
Important safety
instructions Pg. 1
7. Check
System: “Stall error’ or ‘Drive Failed
to Start’
Pg. 14-15
Replacing a Drive
Pg. 2
8:Check System:
‘SVRS Tripped’ Pg. 16-17
Replacing
a Display Pg. 3
9. Check
System: ‘Warning No Comm’Pg. 18-19
1. Check System: ‘PFC
-HI’ Pg. 4-5
10. Check
System: ‘Memory Failure’ Pg. 20
2. Check System: ‘Prime Failed’
Pg. 6-8
11. Condition: Blank/Bad
On-Pump Display Pg. 21-22
3. Check System: ‘Power Interrupt’
Pg. 9
12. Condition: Blank/Bad
Wall Mount Display
Pg. 23-24
4. Check System: ‘AC Mains Low’
Pg. 10-11
13. Condition: Pump Tripping Breaker
Pg. 25-26
5. Check System:
‘Drive is Overheated’
Pg. 12
Diagnostic
Menu Pg. 27
6. Check System:
‘Heat Sink Overheat’
Pg. 13
Troubleshooting
Flow Charts Pg. 28-35

EcoStar VSP(VR)
Page 1
!
Warning
High Voltage Electrocution Hazard
Hazardous voltage can shock, burn, cause serious injury
and or death. To reduce the risk of electrocution and or
electric shock hazards:
•Only qualified technicians should remove the panel
•Replace damaged wiring immediately
•Insure panel is properly grounded and bonded

Page 2
ALWAYS use the included display when changing out an EcoStar drive:
Replacing a Drive
•Be sure to use the display that comes with the
replacement drive rather than move the ‘old’ display to
the new drive.
•This is important because the new display will have the
most recent programming updates, which will ensure
the new drive performs as expected.
•Though this means the new display will have to be
reprogrammed, using an old display can also lead to
unnecessary fault codes.
Standard Model:SPX3400DR
SVRS:SPX3400DRVR

Page 3
EcoStar displays ARE backwards compatible.
Replacing a Display
•This means when changing out just a display, a
working drive will not have to be replaced as well.
•All new displays are compatible with previous/existing
drives.
•Though a new display is backwards compatible with an
older drive, a new drive is not backwards compatible
with an older display (see previous page for more
information).
Display ONLY:SPX3400LCD

1: Check System
‘PFC-Hi Error’
This error code will be displayed when the drive detects an overvoltage condition
(AC mains supply exceeding 280volts). It is NOT an indication that something is
wrong with the pump or drive.
Shut off the breaker supplying the EcoStar with
power for at least 2 minutes, verify screen is
blank, then restore power.
Inspect pump display
The error has now cleared. If error frequently
reoccurs AND pump is controlled by Hayward
automation, proceed to step 1C.
Page 4
Power cycle
Step 1A Step 1B

1: Check System
‘PFC-Hi Error’
Wire the pump to the ‘filter’ relay and set timers in the automation system as desired.
Keep in mind, the EcoStar must be powered down for at least 1 minute every 24 hours.
Page 5
Step 1C
Note: This solution will cause a ‘Bridge Comm Error’ on the controller. This expected error indicates that the
pump is not communicating while powered down; this error will clear when pump’s power is restored. Please
inform customer prior to employing this solution.
When connected to Hayward Automation, automatically clear error daily by wiring
the pump to the load side of the ‘filter’ relay (do not disrupt low voltage wiring):

2: Check System
‘Prime Failed’
This error can occur in Stand Alone or Relay Control/Auto Prime modes. It
indicates that the pump was unable to prime within 15 minutes of startup.
Verify there are no air leaks on suction side
plumbing. If no air leaks, go to step 2B. If air
leaks exist, repair plumbing and retry prime.
Inspect basket lid
Inspect basket lid ‘O’ ring and ensure a good
seal. If ‘O’ ring is damaged replace and proceed
to step 2C.
Page 6
Inspect plumbing
Step 2A Step 2B
Note: Auto Prime mode may not work when plumbing pipe sizes are smaller than 2”.

2: Check System
‘Prime Failed’
Inspect filter, skimmer, and pump baskets for
obstructions or debris. Clean filter and clear all
debris, then retry. If prime fails go to step 2D.
Remove ‘Auto Prime’
Remove pump from Auto Prime mode and set
for 3 minute prime (or higher) to eliminate the
fail to prime error, follow steps on next page.
Page 7
Inspect baskets & filter
Step 2C Step 2D
Plumbing less than 2” in diameter may cause flow restrictions great enough to inhibit Auto Prime from
working properly. If diameter is less than 2” setting the pump to 3 minute prime (or higher) is recommended.

Page 8
Use the steps provided below to change the EcoStar Prime cycle from ‘Auto
Sense’ to ‘3 Minute’:
Changing from Auto Prime to 3 Minute Prime
Once configuration is complete
press the ‘Menu’ button. To save
changes, press the ‘plus’ button.
To disregard changes press the
‘minus’ button.
Step IIIStep II
Press the right arrow button until
‘Set max-speed Prime period:’
appears. Use the plus or minus
button to toggle between ‘Auto
Sense’ and ‘3 minutes’.
Press the Menu button until
‘Configuration Menu – Locked’
appears. Then press and hold the
left and right arrow buttons for
about 5 seconds until unlocked.
Step I

3: Check System
‘Power Interrupt’
Page 9
This error occurs when the pump has experienced a brief power interruption of
less than 45 seconds. It is NOT an indication that there is a problem; it is simply
a notification that a power interruption has occurred.
This error will automatically clear itself within 20
seconds of the outage. To manually clear
proceed to step 3B.
Manual clear
To manually clear, shut off the breaker
supplying the EcoStar with power for at least 1
minute, then restore power.
Automatic clear
Step 3A Step 3B

4: Check System
‘AC Mains Low’
Page 10
This error appears when the pump determines that the main voltage feed has
dropped below 185VAC:
Shut off breaker supplying EcoStar with power
for at least 2 minutes, then restore power. Open
wiring compartment and go to step 4B.
Verify pump power
With the pump idle, check voltage on mains
connector. If voltage is above 200VAC, go to 4C;
if below 200VAC, correct supplied power.
Power cycle
Step 4A Step 4B

4: Check System
‘AC Mains Low’
The EcoStar Drive is factory calibrated. To verify the calibration matches the
supplied power follow the steps below:
Press Menu button until ‘Diagnostic Menu’
appears. Then press right arrow 1 time, then
press the minus button once and go to step 4D.
Check calibration
The bottom center value (v) should equal the
mains reading (+/- 2VAC). If correct, supplied
power; if not, contact support [phone].
‘Diagnostics Menu’
Step 4C Step 4D
Page 11

5: Check System
‘Drive is Overheated’
This error indicates that the internal components of the drive have
become overheated.
Inspect the airflow path, verifying the pump is
receiving ample air supply. Check entire air path
and clear any obstructions/debris, then go to 5B.
Power cycle
Shut off breaker, supplying EcoStar with power,
for at least 2 minutes. Restore power and run in
quick clean; if error reappears, replace drive.
Check motor airflow
Step 5A Step 5B
Page 12

6: Check System
‘Heat sink Overheat’
Inspect motor and drive PCB for evidence of
water damage. Replace drive and go to 6B. Prior
to installing new drive, fix any problems that
may cause future flooding or water damage.
Run with new drive
With replacement drive run the pump on quick
clean for a minimum of 20 minutes to verify the
motor has not suffered any damage. If error
reoccurs, replace the motor as well.
Inspect Drive
Step 6A Step 6B
This error will occur when there is a problem detected inside the EcoStar drive.
Note: If water has flooded the drive or the motor, the repairs may not be covered under the product warranty.
For more information please consult the owner’s manual or contact a local Hayward representative.
Page 13

7: Check System
‘Stall error’ or ‘Drive Failed to Start’
The pump will attempt to start three times before displaying a stall error. Either
message implies there is a failure inside the drive, the motor, or both.
Inspect both the motor and drive for water
damage. If no water damage is visible in the
motor AND it moves freely, go to step 7B.
Otherwise go to step 7D
Check connections
Check the three connections between the drive
and the motor, verifying that they are tight on
the drive. If connections are correct, replace the
drive and go to step 7C.
Inspect motor and drive
Step 7A Step 7B
Page 14
Note: These errors are most commonly the end result of water ingress.

7: Check System
‘Stall error’ or ‘Drive Failed to Start’
With replacement drive run the pump on quick
clean for a minimum of 20 minutes to verify the
motor has not suffered any damage. If stall
reoccurs, replace the motor as well.
Inspect plumbing
If water damage is found in the motor OR the
pump is seized, replace the complete pump.
Prior to installing a new pump, fix any problems
that may cause future flooding or water damage.
Run with new drive
Step 8C Step 8D
Note: If water has flooded the drive or the motor, the repairs may not be covered under the product warranty.
For more information please consult the owner’s manual or contact a local Hayward representative.
Page 15

8: Check System
‘SVRS Tripped’
This error will only appear in EcoStar SVRS models. While monitoring the safety
vacuum release system, if drive amperage varies beyond the threshold the
pump will become idle for a minimum of 15 minutes.
Inspect filter, skimmer, and pump baskets for
obstructions or debris. Clean filter and clear all
debris, then retry. If failed again go to step 8B.
Monitor valves
Eliminate or divert features that may change
vacuum pressures (such as: automatic cleaning,
solar, etc.). If using controls, go to step 8C.
Inspect baskets & filter
Step 9A Step 9B
Page 16

8: Check System
‘SVRS Tripped’
When integrated in Hayward Automation, ‘Freeze Protection’ is often linked to
SVRS trips. Check to make sure all automated features and protections are
setup to work with SVRS monitoring.
Verify freeze protection is not the culprit. Make
necessary adjustments, go to 8D.
‘Filter off valve change’
Verify features like ‘filter off valve change’ are
enabled to eliminate nuisance trips.
Freeze protect Step 9D
Page 17
Step 9C

9: Check System
‘Warning No Comm’
Generally this error indicates that the display and drive are not communicating
with each other.
Inspect data wire between display and drive.
Snugly reconnect. If display is mounted on the
pump, go to step 9B; if off pump go to 9C.
Check diagnostics
Press menu until ‘Diagnostics Menu’ appears,
scroll to right until ‘Drive Rev:’ appears, if 0.00
replace drive.
Inspect data wire
Step 9A Step 9B
Page 18