Hearex Premier User manual

Hearex Premier User Guide
www.myhearex.com
Digital Hearing Solutions ™

Congratulations on your new Hearex™ Premier. Thanks to advances in
digital technology you can now enjoy the benets of improved hearing at a
fraction of the cost associated with prescription hearing aids.
To receive the most benet from your Hearex™ Premier, please read this
user guide in its entirety. If you have any questions or need assistance
please contact us at [email protected]
Welcome

Table of Contents
What’s In The Box? ...............................................................................................
Getting To Know Your Device ................................................................................
Choosing the Proper Dome ...................................................................................
Changing the Dome ..............................................................................................
Changing the Sound Tube ...............................................................................
Insert Battery / Turn On ..................................................................................
Putting On Your Device ........................................................................................
Adjusting the Volume ...........................................................................................
Adjusting the Hearing Program ............................................................................
Program Settings .................................................................................................
Telecoil Mode .......................................................................................................
Care and Maintenance ...................................................................................
Troubleshooting / Tips ....................................................................................
Replacement Accessories ...................................................................................
First Time Users ..................................................................................................
Warranty and Service ..........................................................................................
Technical Specications ......................................................................................
Contact Us...........................................................................................................
5
6
7
8
9-10
11-12
13
14
15
16
17
18-19
20-21
22
23
24
25
26

5
1 Hearex™ Premier Amplier
1 Protective Hard Case
1 Blister Pack of size 312
batteries (6 batteries)
6 Ear Domes
(2 styles x 3 sizes)
2 Sound Tubes (Size 1 & 2)
1 Cleaning Brush/Wire
combo
What’s In The Box?

6
1 - Front Microphone
2 - Rear Microphone
3 - Rocker Switch
4 - Battery Door
5 - Ear Dome
6 - Sound Tube
7 - Stabilizer Bar
1
Getting To Know Your Device
2
7
4
5
3
6

7
Included with your Hearex™ Premier are
six ear domes. There are two styles to
choose from o󰀨ered in three sizes. The
Open Dome (Top of Image) is
recommended for mild-moderate hearing
loss. The Hybrid Dome (Bottom of Image)
is recommended for moderate hearing
loss. For a more severe hearing loss,
Fully Closed Domes (Not Included) are
recommended and are available at
www.myhearex.com. See following page
for instructions on changing the dome.
Choosing the Proper Dome

8
1. Remove the dome from the sound
tube.
2. Grasp new dome between your
thumb and forenger.
3. Gently push the dome over the
anges on the sound tube.
4. Ensure the dome is properly
seated and secure.
It is recommended that domes be
replaced every 2 - 3 months.
Changing the Dome
3B
3B

9
BLUE = LEFT EAR
RED = RIGHT EAR
The sound tubes are labeled with
either blue or red to indicate which
ear they are meant for. Included
with your device are size #1 and #2
sound tubes. These sizes are
suitable for most people but may not
be the right t for you. If you require
a di󰀨erent size tube please visit
www.myhearex.com.
For optimum performance, replace
sound tubes every 3 months.See
following page for installation
instructions.
Changing the Sound Tube

10
1. Insert the sound tube into
the recessed jack on the base
of the device.
2. Rotate clockwise until sound
tube is securely fastened.
3. Do not over-tighten.
4. Removal is the reverse of
installation.
Changing the Sound Tube

11
1. Remove tab from size 312
zinc-air battery and wait one minute
for battery to activate.
2. Open battery door (Do not pass
90°).
3. Gently place battery in the battery
compartment with “+” symbol
facing up.
4. Turn device on by closing the
battery door.
5. To turn the device o󰀨 open the
battery door or remove battery.
Insert Battery / Turn On
Caution: Inhalation / Ingestion Hazard
Keep batteries, accessories, and device
out of reach of children and pets. If
accidentally swallowed, seek immediate
medical attention.

12
• Remove battery when device is not in use to extend battery life.
• Low Battery Warning = Series of rapid continuous beeps.
• Expected Battery Life = Approximately 7 days.
ONOFF
Insert Battery / Turn On
Helpful Tips:

13
Putting on Your Device
Hook the body of
the hearing device
behind your ear.
Gently insert the
ear dome into
your ear canal.
Tuck the stabilizer
bar into the bowl
of your ear.
1 2 3
Taking o󰀨: Remove ear dome rst, then remove device from behind ear.

14
Top of Switch
Raise Volume
Bottom of Switch
Lower Volume
The Hearex™ Premier has a volume
level range from 1 - 10. To raise the
volume press and quickly release the
top of the switch. To lower the volume
press and quickly release the bottom
of the switch.
A SINGLE beep will sound at each
level of volume adjustment.
TRIPLE beeps will sound once
reaching volume limit (Minimum or
Maximum).
10 Volume Levels
Adjusting the Volume

15
4 Hearing Programs
The Hearex™ Premier comes preset with 4 unique hear-
ing programs. To change the program press and hold the
switch (up or down) until you hear the beep(s). The number
of beeps correspond to the selected hearing program.
Example: Program 1 = one beep, Program 2 = two beeps,
Program 3 = three beeps, Program 4 = four beeps. When
the device is turned o󰀨 and then back on, it will
automatically return to the default setting. Please see the
table on the following page for more information on the
di󰀨erent hearing programs.
Adjusting the Hearing Program

16
Program Best For Alert
Program 1
Normal One Beep
Two Beeps
Three Beeps
Four Beeps
Program 2
Social
Program 3
Noisy
Program 4
Telecoil
Everyday listening, watching TV,
and having conversations at home.
Minimum noise reduction.
Restaurants, small gatherings,
church, group conversations,
meetings, out and about.
Noisy environments, large crowds,
tra󰀩c, loud music.
(Maximum noise reduction)
Telecoil loop systems and
compatible telephones.
(See following page for details)

17
Your Hearex™ Premier comes equipped with a
small coil located inside the device known as a
“Telecoil”. The telecoil acts as a type of receiver
which picks up magnetic signals and transfers them
as sound directly to your hearing device. Telecoil
Mode can be used anywhere a “Loop System” is
installed. With Telecoil mode, only the signal coming
from the loop system is amplied while
simultaneously suppressing unwanted background
noise. Some places which may have loop systems
include churches, universities, museums and
airports. Look for the universal Telecoil symbol (left)
to nd a telecoil system where you are.
Universal
Telecoil
Symbol
Telecoil Mode (Program 4)

18
• Brush microphones and ear dome daily with cleaning brush to remove built up
ear wax.
• Remove sound tube and clean regularly with monolament cleaning wire
(Insert cleaning wire through sound tube and wipe clean).
• Use soft dry cloth or tissue to clean and remove body oil and sweat from device
shell regularly.
• Avoid physical shock, such as dropping your device on the oor.
• Avoid exposure to excessive heat or moisture (Store in a cool dry place).
• Do not use hair spray or a hair dryer while wearing your Hearex™ Premier.
• Do not wear while showering, swimming, in the rain, or wet environments.
• Keep battery door open when not in use to prolong battery life.
• Do not wear your Hearex during X-Ray, CT, or MRI scans.
• If you live in a humid climate use a hearing aid dehumidier each night.
Care and Maintenance

19

20
Whistling (feedback) occurs when amplied sound leaves the ear, then
returns to the microphone and is re-amplied. If you experience feedback
at higher volumes try using a closed ear dome. For optimum performance,
replace the sound tube and ear dome every three months. When hearing
ampliers are not working properly, a vast majority of the time this is the
result of obstructing ear wax. Any blockage inside your ear or device, such
as ear wax, can cause feedback or reduced amplication. To remedy this
issue, clean the sound tube and ear domes regularly.
How to test your device: Remove the sound tube and raise the volume to
the max setting; it should whistle. If it does not, try using the action steps
listed on the following page.
Troubleshooting / Tips