Heartland Ingenico Move User manual

One Blue Hill Plaza, 16th Floor, PO Box 1546
Pearl River, NY 10965
1-800-722-6374
(Voice) 845-920-0800 (Fax) 845-920-0880
1 | P a g e
Ingenico Move/5000 EMV Certified
PINpad with Global Payments Canada
Cash Register Express now supports payment processing with EMV chip enabled cards through
the Ingenico Move/5000 EMV PINpad device. This document provides step-by-step instructions
on installation and usage of the Move/5000 with Cash Register Express.
Note: To use Global Payments EMV as a payment processor, you must be using version 12.8001
or above.

2 | P a g e
TABLE OF CONTENTS
CONNECTING POWER TO MOVE/5000 DEVICE 4
CONNECTING MOVE/5000 PINPAD TO EXISTING WIRELESS NETWORK 6
CONFIGURE WIFI COMMUNICATION PORT 11
CONFIGURE RECEIPT PRINTING 14
CONFIGURING CRE/RPE FOR USE WITH GLOBAL PAYMENTS EMV 17
ENABLING ON-SCREEN SIGNATURE (OPTIONAL) 18
CONFIGURE PINPAD FOR DEBIT CASH BACK FEATURE (OPTIONAL) 20
PERFORMING A CREDIT CARD SALE 24
PERFORMING A CREDIT CARD SALE USING AN EMV ENABLED CARD 26
PERFORMING A CREDIT CARD SALE USING A CONTACTLESS ENABLED CARD 28
PERFORMING A MANUAL CARD ENTRY 30
PERFORMING A DEBIT CARD SALE 33
PERFORMING A DEBIT CARD SALE WITH CASH BACK (OPTIONAL) 35
PERFORMING A RETURN 39
PERFORMING A VOID 40
PERFORMING A SETTLEMENT/BATCH CLOSE 42

3 | P a g e
Document Version
Date
Author
Description of Changes
1.0
October 24, 2019
JC
1st Release
IMPORTANT NOTES & PREREQUISITES:
CRE must be on version 12.8001 or higher to use the Move/5000.
Each Move/5000 device needs its own wired internet connection and unique IP address. It cannot use the same internet
cable connected to the PC. Prior to installation, make sure there are enough additional internet connections for each
PINpad device you will be installing.
Each register running card transactions must have its own Move/5000 device; Move/5000 devices may not be shared
among registers.
Credit card settlements must be done in CRE on every station where a Move/5000 device is connected, and you must enter
a password on the PINpad to begin the settlement.
The Move/5000 device must have settings pre-configured and installed by your payment processor prior to integration with
CRE.
Auto-settlement is NOT recommended for the Move/5000.

4 | P a g e
Connecting power to Move/5000 Device
Important: Every register processing card transactions MUST have its own Move 5000 unit. Also, settlements must be run
through CRE on each register that has a Move/5000 unit connected and processing card transactions.
1. Here is what the device looks like.
2. Locate the included DC power cord, model
number PSM08A-0501
3. Connect power cord into your AC outlet or
surge protector.
4. Connect adaptor to the left side of the
device.

5 | P a g e
5. The PINpad will turn on and make a
beeping sound when the connection is
properly established.
Note: The device must stay connected to a
power source, or be fully charged before
proceeding to the next section.

6 | P a g e
Connecting Move/5000 PINpad to Existing Wireless Network
Before starting this process, you must have the Move/5000 connected to a power source or fully charged. If the screen
turns off, select the green button on keypad to turn screen back on. (This only happens when the device isn’t connected
to power source.)
1. With the PINpad powered on, touch the screen
to stop the screen saver, then press the ADMIN
button on screen.
2. Select Setup Menu (3).

7 | P a g e
3. Enter the Admin Name & Password, then press the
green button on the keypad.
4. Select Communications (2).
5. Select Wi-Fi (3).
6. Select WiFi Easy Conn (1).

8 | P a g e
7. Select Wireless Network.
8. Enter WIFI Password using on screen keyboard.
9. Select Advanced Setup (2).
10. Select IP Settings (2).
Note: Make sure WiFi is toggled On.
11. Select WiFi Static IP (2) and select Enter.

9 | P a g e
12. If you’re okay with the IP address that the
PINpad obtained automatically, select the green
circle icon, or press the green button on the
keypad to accept and commit values.
NOTE: If you wish to use a specific IP that differs
from what was obtained, enter it in the
TerminalIP before accepting and committing
values.
13. The menu should display as in this image when
configured for static IP.
14. From the Ethernet Menu, select Current Setup,
then Display Params.

10 | P a g e
15. Select PRINT so you have a hard copy of the
WIFI PARAMS. Keep this handy as you will need
it later.

11 | P a g e
Configure WiFi Communication Port
Follow the instructions below to set up communication between CRE and the Ingenico Move/5000 device.
1. With the PINpad powered on, touch
the screen to stop the screen saver,
then select ADMIN.
2. Scroll down and select Misc. Options
or press 8 on the keypad.

12 | P a g e
3. Enter Manager ID & Password and
select Enter or press the green button
on the keypad.
4. Select Semi-integrated (1).
5. Select Communication Type (2).
6. Select Enter.

13 | P a g e
7. Enter a port number. In this example
we’re using 100. You can use 443.
Select Enter.
Note: Record this port number for
later configuration in CRE.

14 | P a g e
Configure Receipt Printing
This is to configure the PINpad to print through CRE’s receipt printer.
1. With the PINpad powered on, touch the screen to
stop the screen saver, then select ADMIN.
2. Scroll down, then select Misc. Options or press 8 on
the keypad.

15 | P a g e
3. Enter Manager ID & Password and select Enter or
press the green button on the keypad.
4. Select Semi-integrated (1).
5. Select Receipt Options (3).

16 | P a g e
6. Select ECR (1),then select Enter.
7. Press the red button on the keypad until you’re back
at the startup screen.

17 | P a g e
Configuring CRE/RPE for use with Global Payments EMV
You can configure CRE to communicate to the Pin Pad by following the step below.
1. Select the Manager or Options button
and enter the credentials if prompted.
2. Select Setup then, Setup Screen.
3. At the setup screen, select the Payment
Processing tab.
4. Select the Processing tab.
5. Select Credit/Debit.
6. Select Global Payments Canada from the
Payment Processor dropdown list.
7. Select TCP/IP under the Communication
Type section.
8. Enter the IP Address configured in step
12 of the Connecting to Existing Network
section. Refer to the printout created
during that process.
9. Verify that the Port No. value matches
the port number set in Step 7 of
communications setup.
10. Press Update.

18 | P a g e
Enabling On-Screen Signature (Optional)
Configuring this option will allow the customer to sign on the screen and the signature will print on the receipt.
If it’s not enabled the receipt will print a signature line for the customer to sign.
1. Select the Manager or Options button
and enter the credentials if prompted.
2. Select Setup then, Setup Screen.
3. Select Account Control.
4. Under the Accept Digital Signature On,
select the Credit Cards checkbox.
5. Select Update.

19 | P a g e
6. After the PINpad completes a credit
card transaction, CRE will prompt for
customer signature.
7. Sign using the touch screen and then
select Done.
Note: Signature will print on both
receipts.

20 | P a g e
Configure PINpad for Debit Cash Back Feature (Optional)
Configuring this feature will prompt the customer for cash back when doing a debit sale. Batch must be closed before
performing this change. Follow Instructions below.
1. With the PINpad powered on, touch the screen to
stop the screen saver, then select ADMIN.
2. Select Setup Menu (3).