Partner SP-650-Q User manual

POS Terminal
SP-650-Q
Service Manual

2
Regulatory Notices
警告
󱡋󵫞󸸶󳍿󳙭󱩫󸉶󱶣󾗘
注意事項
󱡋󵫞 30 󱲶󹖜󸒿󱞦󳚣 10 󱲶󹖜󾗘󴉃󴾰 2󴦵󳌴󱮆󱘗󵸰󷻗󳋭󾗚2󴦵󱝤󱘔󴪇󲡵󵸰󷻗󳋭󱘗󸉕󸤥󸸶 1󲻎󴂹󾗘
WARNING
This is Class A Product. In domestic environment this product may cause radio interference in which
case the user may be required to take adequate measures.
警告使用者
󸶰󴂞󵫭󹱔󵵙󸠜󸌾󵫕󲄘󾗚󲔩󲼡󱟿󵵙󵧨󲝐󱙆󱡋󵫞󴂹󾗚󱿔󷃬󴇻󸷅󳦎󲺺󹰞󳌢󳺁󾗚󲔩󸶰󶍰󳜶󴰄󱘕󾗚󱡋󵫞󶻰󴇻󸂥󸉕
󴭁󳰑󱾫󴍆󱛪󸺁󵭚󵵙󲻊󶗝󾗘
FCC Statement
This device has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules, these limits are designed to provide reasonable protection
against harmful interference when the device is operated in a commercial environment. This device
generates, uses and can radiate frequency energy and, if not installed and used in accordance with
this manual, may cause harmful interference to radio communications. Operation of this device in
a residential area is likely to cause harmful interference in which case the user will be required to
correct the interference at his/her own expense.
FCC WARNING
Changes or modications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the device.
Best Management Practice (BMP) for Perchlorate Materials in California
States
This device includes perchlorate in the lithium battery.
Perchlorate material-special handling may apply when handling this device.
For detail, refer to http://www.dtsc.ca.gov/hazardouswaste/perchlorate.
Vermont Mercury Management Rules
LCD display lamps contain mercury. Dispose of them properly.
CE Mark
This device complies with the requirements of the EEC directive 2004/108/EC with regard to
“Electromagnetic compatibility” and 2006/95/EC with regard to “Low Voltage Directive”.

3
Legislation and WEEE Symbol
2002/96/EC Waste Electrical and Electronic Equipment Directive on the treatment, collection,
recycling and disposal of electric and electronic devices and their components.
The crossed-out wheeled bin symbol on the device means that it should not be disposed of with
other waste at the end of its working life. Instead, the device should be delivered to a waste
collection center for activation of the treatment, collection, recycling and disposal procedure.
To prevent possible harm to the environment or human health from uncontrolled waste disposal,
please separate this device from other types of waste and recycle it responsibly to promote the
sustainable reuse of material resources.
Business users should contact their supplier and check the terms and conditions of the purchase
contract regarding its disposal.
It should not be mixed with other commercial waste for disposal.
WARNING
The system uses a 3V CR2032 battery mounted on the mainboard to keep time. There is a risk of
explosion if the wrong battery type is used when replacing. Dispose of used batteries according to
local ordinance regulations.
RoHS
󲊓󱭬/ 󸽩󱝾󱿾󶌇/
Part name
󹢔󵫞󵙀󸡗󱾜󱯇󱹬󲶙󶕹󷳌/ 󴈄󴪌󴈄󲸓󵙀󸢹󳦕󱭬󶦨/ Hazardous substances' name
󹈭(Pb)󱾛󱯇󱹫
󱿷󵙀/
󹚮(Pb)󱾛󱯇󱹫
󱿷󵙀/
Lead(Pb) and its
compounds
󴭰(Hg)󱾛󱯇󱹫
󱿷󵙀/
Mercury(Hg)
and its
compounds
󹒙(Cd)󱾛󱯇󱹫
󱿷󵙀/
󹜲(Cd)󱾛󱯇󱹫
󱿷󵙀/
Cadmium(Cd)
and its
compounds
󱮺󱫧󹉩(Cr6+)󱾛
󱯇󱹫󱿷󵙀/
󱮺󱞀󹛕(Cr6+)󱾛
󱯇󱹫󱿷󵙀/
Hexavalent
chromium
(Cr6+) and its
compounds
󲡖󴼥󶿃󷔧(PBB)/
󲡖󴼥󶾍󷔧(PBB)/
Polybrominated
biphenyls (PBB)
多多多多多(PBDE)/
Polybrominated
diphenyl ethers
(PBDE)
󲛷󳾓󲡌󴩞/ 󲛷󳾓󲡌󲠓/
Plastic case      ○
󳔵󴩞/ 󲀀󲠓/
Back cover      ○
LCD 󹪸󴋄/ Panel      ○
󹧖󸧀󴋄󶧪󱝾/ 󵫰󸧀󴋄
󶳧󱝾/Circuit board
components
     ○
󹧗󴻣󶬢/ 󵫰󴻣󶳢/
Power cord      ○
󱯇󱝎󶬢󴉿/ 󱯇󱝎󶳢󴉿/
Cables      ○
󱨵󶻭1. 󾙔󸤥󱲡0.1wt %󾙕
󱾜
󾙔󸤥󱲡0.01 wt %󾙕
󱢻󳬙󹢔󵫞󵙀󸡗󱙴󵵑󱲶󴪓󲀰󹄡󸤥󱲡󵵑󱲶󴪓󲀰󹄡󲙨󴻬󱦊󾗘
󱨵󶻭2. 󾙔󾙕󱢻󳬙󸐋󹯋󹢔󵫞󵙀󸡗󱙴󵵑󱲶󴪓󲀰󹄡󴉃󸤥󱲡󵵑󱲶󴪓󲀰󹄡󲙨󴻬󱦊󾗘
󱨵󶻭3. 󾙔󽘝󾙕
󱢻󳬙󸐋󹯋󹢔󵫞󵙀󸡗󵋡󳯷󹢲󹯋󵸂󾗘
󴉆󸀮󴏵󱡽󳮹 SJ/T 11364 󵵙󸊿󲷢󶴹󱳷󾗘
: 󸀮󶆻󸛋󴈅󲸔󵙀󸢹󲔩󸛋󸽩󱝾󳧟󴈅󲕔󸢹󴉿󳾓󱙆󵵙󲀰󹄡󲕔󲔩 GB/T 26572 󸊿󲷢󵵙󹢔󹄡󸉕󴭁󱝤󱘕󾗘
: 󸀮󶆻󸛋󴈅󲸔󵙀󸢹󷋼󲻒󲔩󸛋󸽩󱝾󵵙󴍆󱘈󲕔󸢹󴉿󳾓󱙆󵵙󲀰󹄡󸤥󱲡 GB/T 26572 󸊿󲷢󵵙󹢔󹄡󸉕󴭁󾗘
This table is prepared in accordance with the provisions of SJ/T 11364.
: Indicates that said hazardous substance contained in all of the homogeneous materials for this part is below the limit
requirement of GB/T 26572.
: Indicates that said hazardous substance contained in at least one of the homogeneous materials used for this part is above
the limit requirement of GB/T 26572.

4
Safety Information
Computer components and electronic circuit boards can be damaged by discharges of static
electricity. Working on computers that are still connected to a power supply can be extremely
dangerous. Follow these guidelines to avoid damage to the computer or injury to yourself.
• Always disconnect the unit from the power outlet.
• Leave all components inside the static-proof packaging that they ship with until they are ready
for installation.
• After replacing optional devices, make sure all screws, springs, or other small parts are in place
and are not left loose inside the case. Metallic parts or metal akes can cause electrical shorts.
CAUTION
Only qualied personnel should perform repairs. Damage due to unauthorized
servicing is not covered by the warranty.
CAUTION
Under no circumstances touch the inverter while power is connected to the
machine. Always disconnect the AC power cord before attempting any service.
CAUTION
If the LCD breaks and uid gets onto your hands or into your eyes, immediately
wash with water and seek medical attention.
CAUTION
To prevent static damage to components, wear a grounded wrist strap.
Alternatively, discharge any static electricity by touching the bare metal chassis of
the unit case, or the bare metal body of any other grounded appliance.
CAUTION
Hold electronic circuit boards by the edges only. Do not touch the components on
the board unless it is necessary to do so. Do not ex or stress the circuit board. Do
not hold components such as a processor by its pins; hold it by the edges.

5
Contact Information
Partner Tech Corporation
10F., No.233-2, Baoqiao Rd., Xindian Dist., New Taipei City 231, Taiwan
http://www.partner.com.tw/

6
Copyright and Trademark
Copyright
This publication, including all photographs, illustrations and software, is protected under
international copyright laws, with all rights reserved. Neither this manual, nor any of the material
contained herein, may be reproduced without written consent of the author.
Disclaimer
The information in this document is subject to change without notice. The manufacturer makes
no representations or warranties with respect to the contents hereof and specically disclaims any
implied warranties of merchantability or tness for any particular purpose.
The manufacturer reserves the right to revise this publication and to make changes from time to
time in the content hereof without obligation of the manufacturer to notify any person of such
revision or changes.
Trademark Recognition
All product names used in this manual are the properties of their respective owners and are
acknowledged.
About this manual
The service manual provides service information. This manual is designed to help train service
personnel to locate and x failing parts on the device.
This manual consists of the following sections:
Chapter 1 Getting Started: This section covers unpacking and checking the package contents,
and identifying components.
Chapter 2 BIOS Setup Utility: The BIOS chapter provides information on navigating and
changing settings in the BIOS Setup Utility.
Chapter 3 Installing Drivers and Software: This chapter provides information for installing
drivers.
Chapter 4 Locating the Problem: Refer to this chapter to locate the failing part or cause of the
problem that requires servicing.
Chapter 5 Replacing Field Replaceable Units (FRUs): This chapter provides drawings and
instructions to replace all FRUs.
Appendix: The appendix includes an exploded diagram of the machine and the parts list and order
number for each part.
Manual Release Date
2018/05/14

7
Contents
Regulatory Notices ............................................................................................................ 2
Safety Information ............................................................................................................ 3
Copyright and Trademark ................................................................................................. 4
About this manual ............................................................................................................ 4
Chapter 1 Getting Started ................................................................................................7
Unpacking ........................................................................................................................ 7
Identifying Components .................................................................................................... 8
Connector Pin Define....................................................................................................... 11
Mainboard Jumper .......................................................................................................... 14
Mainboard Connectors..................................................................................................... 16
Chapter 2 BIOS Setup ................................................................................................... 17
About the BIOS Setup Utility ........................................................................................... 17
Entering the Setup Utility ................................................................................................ 18
Using BIOS .................................................................................................................... 18
BIOS Navigation Keys...................................................................................................... 18
Main Screen.................................................................................................................... 19
Advanced Settings........................................................................................................... 20
Chipset Settings.............................................................................................................. 27
Security Settings ............................................................................................................. 31
Boot Settings .................................................................................................................. 32
Save & Exit..................................................................................................................... 33
Chapter 3 Installing Drivers and Software ................................................................... 35
Driver Auto Installation.................................................................................................... 35
Intel Chipset Driver ......................................................................................................... 36
Intel Chipset Graphics Driver............................................................................................ 38
LAN Driver...................................................................................................................... 40
Touch Screen Driver ........................................................................................................ 42
Chapter 4 Locating the Problem.................................................................................... 51
General Checkout Guidelines............................................................................................ 51
Cash Drawer Checkout .................................................................................................... 51
LCD Symptoms ............................................................................................................... 52
Touch Screen Symptoms.................................................................................................. 53
Power Symptoms ............................................................................................................ 53

8
Network Symptoms ......................................................................................................... 53
USB Symptoms ............................................................................................................... 54
Peripheral-Device Symptoms............................................................................................ 54
Boot Symptoms .............................................................................................................. 54
Chapter 5 Replacing Field Replaceable Units (FRUs).................................................... 55
MSR............................................................................................................................... 56
Customer Display ............................................................................................................ 56
Hard Disk Drive............................................................................................................... 57
Panel.............................................................................................................................. 58
Panel Back Cover ............................................................................................................ 59
Speaker.......................................................................................................................... 60
Power Button.................................................................................................................. 61
Memory.......................................................................................................................... 62
Battery........................................................................................................................... 62
I/O Shield....................................................................................................................... 63
Mainboard ...................................................................................................................... 64
Heatsink......................................................................................................................... 64
Panel Bracket.................................................................................................................. 65
Touch Panel, LCD Panel ................................................................................................... 65
Appendix A Part List and Specification ......................................................................... 67
Exploded Diagram........................................................................................................... 67
Specifications.................................................................................................................. 71

1
9
Getting Started
This chapter describes how to unpack and identifying components on the device.
Unpacking
It is a good idea to save the packaging materials and shipping box in case that machine needs to
be returned for service. Please un-pack and re-pack the machine terminal as shown below.

10
Identifying Components
This section describes the parts and connectors on the machine.
2
Component Description
1 15-inch TFT LCD
2 LED Power Indicator
3 IO Panel
4 HDD Compartment
5 Power Button
3 54
Front-Right View
1

11
Rear View
1 2 3 4
Component Description
1 MSR (optional) Slot
2 HDD Bay
3 VFD Customer Display (optional) Slot
4 Cable Compartment

2
12
BIOS Setup
The primary function of the BIOS (Basic Input and Output System) is to identify and initiate
component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS).
CMOS contents don’t get erased when the computer is turned o.
About the BIOS Setup Utility
The BIOS Setup Utility enables you to congure the following items:
• Hard drives, diskette drives, and peripherals
• Video display type and display options
• Password protection from unauthorized use
• Power management features
This Setup Utility should be used for the following:
• When changing the system conguration
• When a conguration error is detected and you are prompted to make changes to the Setup
Utility
• When trying to resolve IRQ conicts
• When making changes to the Power Management conguration
• When changing the User or Supervisor password

13
Entering the Setup Utility
When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a
series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the
following message appears:
Press DEL to run Setup
Press the delete key <Delete> to access the BIOS Setup Utility.
Using BIOS
When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility
displays a list of the options that are available. A highlight indicates which option is currently
selected. Use the cursor arrow keys to move the highlight to other options. When an option is
highlighted, execute the option by pressing <Enter>.
Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that
option. Other options lead to dialog boxes that prompt you for information.
Some options (marked with a triangle) lead to sub screens that enable you to change the values
for the option. Use the cursor arrow keys to scroll through the items in the sub screen.
BIOS Navigation Keys
The BIOS navigation keys are listed below.
Key Function
← → Moves between the available menus
↑ ↓ Moves the cursor between the displayed parameters
+ – Modies the selected eld’s values
Enter Go to sub screen
F1 Displays a general help screen
F2 Loads the previous values
F9 Loads the default congurations
F10 Saves the current conguration and exits Setup
Esc Exits the current screen

14
Main Screen
This screen includes System BIOS Information, Processor, System memory and displays the System
Time and System Date.
System Overview
This screen displays System BIOS Information, Processor, System memory, System Time and
System Date.
System Time/ System Date
The System Time and System Date items show the current date and time held by the machine.
To set the time and date use the Tab key to move from eld to eld. Simply type the new number
required.
If you are running a Windows OS, these items are automatically updated whenever you make
changes to the Windows Time and Date Properties utility.

15
Advanced Settings
This setup screen includes sub-menus for APCI Conguration, CPU Conguration, SATA
Conguration, USB Congurations, Super IO Congurations and Hardware Health Conguration.
ACPI Settings
Enable Hibernation
This item allows user to enable or disable the hibernation feature for OS. This option may be not
eective with some OS.
ACPI Sleep State
Use this item to dene how the system suspends. In the default, S1 only (CPU Stop Clock), the
suspend mode is equivalent to a software power down. If you select S3 only (Suspend To RAM),
the suspend mode is a suspend to RAM - the system shuts down with the exception of a refresh
current to the system memory.

16
Soft-O by PWR-BTTN
Under ACPI (Advanced Conguration and Power management Interface) you can create a software
power down. In a software power down, the system can be resumed by Wake Up Alarms. This
item lets you install a software power down that is controlled by the normal power button on your
system. If the item is set to Instant-O, then the power button causes a software power down. If
the item is set to Delay 4 Sec. then you have to hold the power button down for four seconds to
cause a software power down.
Restore AC Power Loss
This item sets the system status after restore on AC power loss.
PME Wake up from S5
This feature allows the system wakeup on PME (Power Management Event).
Wake system with Fixed Time
This function is for setting the Date and Time for your computer to boot up. When enabled, more
options will appear for you to specic the Date and Time.
Power Button
This item allows you to enable or disable the power button.
Super IO Conguration
Touch control
This item allows you to enable or disable the touch controller.
CHASIS OPEN
This function allows you to enable or disable case open detection.

17
Serial Port x Conguration
Serial Port x
This item allows you to enables or disables a serial port.
Change Settings
This item allows you to specic IO address and IRQ for the serial port.
Parallel Port Conguration
Parallel Port
This item allows you to enables or disables the parallel port.

18
Change Settings
This item allows you to specic IO address and IRQ for the parallel port.
Device Mode
This item allows you to set the data transfer protocol for the parallel port. There are four options:
Standard Parallel Port Mode, EPP Mode (Enhanced Parallel Port), ECP Mode(Extended Capabilities
Port), and ECP & EPP Mode. The default setting is Standard Parallel Port Mode. Extended
Capabilities Port (ECP) and Enhanced Parallel Port (EPP) are bidirectional modes, allowing both data
input and output. ECP and EPP modes are only supported with EPP- and ECP-aware peripherals.
Serial Port x Voltage select
Serial Port x Voltage select
This item allows you to set voltage for a serial port.
Hardware Monitor

19
CPU Conguration
Virtualization Tech
This feature allows you to enable or disable Intel Virtualization Technology support that allow
multiple OS to run simultaneously on the same system.
CPU PPM Conguration
EIST
This item allow you to enable or disable EIST (Enhanced Intel Speedstep Technology). When
enabled, CPU will reduce power consumption.

20
SATA Conguration
SATA Controller
Use this item to enable or disable the on-chip SATA controller. The default setting is Enabled.
SATA Controller Mode
This item is used to congure SATA mode. The default setting is ACHI Mode.
SMART Self Test
This item is used to enable monitoring of hard disks that support the S.M.A.R.T. (Self-Monitoring
And Reporting Technology) feature, which can allow the hard disk to report, under some
circumstances, impending failures of the hard disk.
USB Conguration