Heat & Glo Heat & Glo RED40 User manual

1
Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/13
Models: • DO NOT store or use gasoline or other flam-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Immediately call your gas supplier from
a neighbor’s phone. Follow the gas sup-
plier’s instructions.
- If you cannot reach your gas supplier, call
the fire department.
• Installation and service must be performed
by a qualified installer, service agency, or the
gas supplier.
WARNING: If the information in these
instructions is not followed exactly, a fire
or explosion may result causing property
damage, personal injury, or death.
Owner’s Manual
Care and Operation
RED40
RED40ST
NOTICE: DO NOT discard this manual!
In the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas fitter.
See Table of Contents for location of additional Commonwealth
of Massachusetts requirements.
This appliance may be installed as an OEM
installation in manufactured home (USA
only) or mobile home and must be installed
in accordance with the manufacturer’s
instructions and the Manufactured Home
Construction and Safety Standard, Title 24
CFR, Part 3280 in the United States, or the
Standard for Installation in Mobile Homes,
CAN/CSA Z240 MH Series, in Canada.
This appliance is only for use with the type(s)
of gas indicated on the rating plate. This
appliance is not convertible for use with other
gases, unless a certified kit is used.
WARNING
A barrier designed to reduce the risk of burns
from the hot viewing glass is provided with this
appliance and shall be installed.
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions regarding installation, operation or service.


Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/132
Listing Label Information/Location
A. Congratulations
Congratulations on selecting a Heat & Glo gas fireplace, an
elegant and clean alternative to wood burning fireplaces.
The Heat & Glo gas fireplace you have selected is designed
to provide the utmost in safety, reliability, and efficiency.
As the owner of a new fireplace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Heat & Glo gas fireplace will give you years of
durable use and trouble-free enjoyment. Welcome to the
Heat & Glo family of fireplace products!
Gas and Electric
Information
Serial Number
Type of Gas
The model information regarding your specific fireplace can be found on
the rating plate usually located in the control area of the fireplace.
Model Number
NotNot forfor useuse withwith solidsolid fuel.fuel.
((NeNe doitdoit paspas entreentre utiliseutilise avecavec unun combustiblecombustible solide).solide).
ThisThis applianceappliance mustmust bebe installedinstalled inin accordanceaccordance withwith locallocal codes,codes, ifif any;any; ifif not,not, followfollow ANSIANSI Z223.1Z223.1
inin thethe USAUSA oror CAN/CGACAN/CGA B149B149 installationinstallation codes.codes. (Installer(Installer l’appareill’appareil selonselon lesles codescodes ouou reglementsreglements
locauxlocaux ou,ou, enen l’absencel’absence dede telstels reglements,reglements, selonselon lesles codescodes d’installationd’installation CAN/CGA-B149.)CAN/CGA-B149.)
TypeType ofof GasGas (Sorte(Sorte DeDe Gaz)Gaz)::
NNAATURALTURAL GASGAS
MADEMADE ININ USAUSA
MinimumMinimum PermissiblePermissible GasGas SupplySupply forfor PurposesPurposes ofof InputInput Adjustment.Adjustment.
ApprovedApproved MinimumMinimum (De(De Gaz)Gaz) AcceptableAcceptable 0.00.0 inin w.c.w.c. (Po.(Po. Col.Col. d’eau)d’eau)
MaximumMaximum PressurePressure (Pression)(Pression) 0.00.0 inin w.c.w.c. (Po.(Po. Col.Col. d’eau)d’eau)
MaximumMaximum ManifoldManifold PressurePressure (Pression)(Pression) 0.00.0 inin w.c.w.c. (Po.(Po. Col.Col. d’eau)d’eau)
MinimumMinimum ManifoldManifold PressurePressure (Pression)(Pression) 0.00.0 inin w.c.w.c. (Po.(Po. Col.Col. d’eau)d’eau)
Model:Model:
(Modele):(Modele):
SerialSerial
(Serie):(Serie):
ANSIANSI Z21XX-XXXXZ21XX-XXXX ·· CSACSA 2.XX-MXX2.XX-MXX
XXXXXXXXXXXXXXXX
ININ CANADACANADA
ALTITUDE:ALTITUDE: 0-00000-0000 FT.FT. 0000-0000FT.0000-0000FT.
MAX.MAX. INPUTINPUT BTUH:BTUH: 00,00000,000 00,00000,000
MIN.MIN. INPUTINPUT BTUH:BTUH: 00,00000,000 00,00000,000
ORIFICEORIFICE SIZE:SIZE: #XXXXX#XXXXX #XXXXX#XXXXX XXXXXXXXXXXXXXXX
TotalTotal ElectricalElectrical Requirements:Requirements: 000Vac,000Vac, 00Hz.,00Hz., lessless thanthan 0000 AmperesAmperes
Heat & Glo, a brand of Hearth & Home Technologies
7571 215th Street West, Lakeville, MN 55044
Read this manual before operating this appliance.
Please retain this Owner’s Manual for future reference.
Read the Installation Manual before making any installation or finishing changes.
1
1 Welcome
Brand: ________________________________________________ Model Name: ___________________________
Serial Number:__________________________________________ Date Installed: __________________________
Appliance Information:
Local Dealer Information
DEALER: Fill in
your name, address,
phone and email
information here and
appliance information
below.
Dealer Name: ________________________________________________________
Address: ____________________________________________________________
____________________________________________________________
Phone: _____________________________________________________________
Email: _____________________________________________________________

3
Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/13
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
1 Welcome
A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
B. Limited Lifetime Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Product Specific Information
A. Appliance Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
B. Glass Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
C. BTU Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3 Important Safety and Operating Information
A. Appliance Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
B. General Operating Parts . . . . . . . . . . . . . . . . . . . . . . . . . . 8
C. Fuel Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
D. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . 8
E. Lighting Instructions (IPI) . . . . . . . . . . . . . . . . . . . . . . . . . . 9
F. Appliance Break-In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
G. Heat Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
H. Detailed Component Operating Instructions . . . . . . . . . . 10
4 Maintenance and Service
A. Maintenance: Frequency and Tasks . . . . . . . . . . . . . . . . 11
B. Maintenance Tasks-Homeowner . . . . . . . . . . . . . . . . . . . 11
C. Maintenance Tasks-Qualified Service Technician . . . . . . 13
5 Troubleshooting and Frequently Asked Questions
A. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 14
B. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
6 Reference Materials
A. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
B. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
C. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
= Contains updated information.

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Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/134
B. Limited Lifetime Warranty
4021-645F 02-18-13 Page 1 of 2
Hearth & Home Technologies
LIMITED LIFETIME WARRANTY
Hearth & Home Technologies, on behalf of its hearth brands (”HHT”), extends the following warranty for HHT
gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership
of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance
will be free from defects in materials and workmanship at the time of manufacture. After installation, if covered compo-
nents manufactured by HHT are found to be defective in materials or workmanship during the applicable warranty period,
HHT will, at its option, repair or replace the covered components. HHT, at its own discretion, may fully discharge all of its
obligations under such warranties by replacing the product itself or refunding the verified purchase price of the product
itself. The maximum amount recoverable under this warranty is limited to the purchase price of the product. This warranty
is subject to conditions, exclusions and limitations as described below.
WARRANTY PERIOD:
Warranty coverage begins on the date of original purchase. In the case of new home construction, warranty coverage
begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent,
authorized HHT dealer/ distributor, whichever occurs earlier. The warranty shall commence no later than 24 months
following the date of product shipment from HHT, regardless of the installation or occupancy date. The warranty period for
parts and labor for covered components is produced in the following table.
The term “Limited Lifetime” in the table below is defined as: 20 years from the beginning date of warranty coverage for
gas appliances, and 10 years from the beginning date of warranty coverage for wood, pellet, and coal appliances. These
time periods reflect the minimum expected useful lives of the designated components under normal operating conditions.
See conditions, exclusions, and limitations on next page.
Parts Labor Gas Wood Pellet
EPA
Wood
Coal Electric Venting
XXXXXXX
All parts and material except as
covered by Conditions,
Exclusions, and Limitations
listed
XXX
Igniters, electronic components,
and glass
XXXXX Factory-installedblowers
X Molded refractory panels
X Firepots and burnpots
5 years 1 year X X Castings and baffles
7 years 3 years X X X
Manifold tubes,
HHT chimney and termination
10
years
1 year X Burners, logs and refractory
Limited
Lifetime
3yearsXXXXX Fireboxand heat exchanger
XXXXXXX
All replacement parts
beyond warranty period
Warranty Period
HHT Manufactured Appliances and Venting
1 Year
Components Covered
3 years
2 years
90 Days

5
Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/13
B. Limited Lifetime Warranty (continued)
4021-645F 02-18-13 Page 2 of 2
WARRANTY CONDITIONS:
• This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of
HHT authorized dealers is available on the HHT branded websites.
• This warranty is only valid while the HHT appliance remains at the site of original installation.
• This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance
resides.
• Contact your installing dealer for warranty service. If the installing dealer is unable to provide necessary parts, contact
the nearest HHT authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service
from a dealer other than the dealer from whom you originally purchased the product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and shipping charges
for parts are not covered by this warranty.
This warranty is void if:
• The appliance has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging
chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling,
cracking and discoloration of steel or enamel finishes.
• The appliance is subjected to prolonged periods of dampness or condensation.
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but
not limited to, improper chimney or venting installation.
LIMITATIONS OF LIABILITY:
• The owner’s exclusive remedy and HHT’s sole obligation under this warranty, under any other warranty, express or
implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified above. In no
event will HHT be liable for any incidental or consequential damages caused by defects in the appliance. Some states
do not allow exclusions or limitation of incidental or consequential damages, so these limitations may not apply to you.
This warranty gives you specific rights; you may also have other rights, which vary from state to state. EXCEPT TO
THE EXTENT PROVIDED BY LAW, HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY
SPECIFIED HEREIN. THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE
EXPRESSED WARRANTY SPECIFIED ABOVE.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and
exterior surface finishes may occur. This is not a flaw and is not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items,
or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts
include: paint, wood, pellet and coal gaskets, firebricks, grates, flame guides, batteries and the discoloration of glass.
• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and com-
plaints related to this noise are not covered by this warranty.
• Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation
instructions, operating instructions, and listing agent identification label furnished with the appliance; (2) failure to
install the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper opera-
tion, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/
incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting
caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or
forced air furnaces or other such causes; (6) use of fuels other than those specified in the operating instructions; (7)
installation or use of components not supplied with the appliance or any other components not expressly authorized
and approved by HHT; (8) modification of the appliance not expressly authorized and approved by HHT in writing;
and/or (9) interruptions or fluctuations of electrical power supply to the appliance.
• Non-HHT venting components, hearth components or other accessories used in conjunction with the appliance.
• Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed.
• HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Informa-
tion is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consider-
ation must be given to appliance location and configuration, environmental conditions, insulation and air tightness of
the structure.

Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/136
C. BTU Specifications
This product is listed to ANSI standards for “Vented Gas
Fireplace Heaters” and applicable sections of “Gas Burn-
ing Heating Appliances for Manufactured Homes and
Recreational Vehicles”, and “Gas Fired Appliances for
Use at High Altitudes”.
A. Appliance Certification
NOT INTENDED FOR USE AS A PRIMARY HEAT SOURCE.
This appliance is tested and approved as either supplemen-
tal room heat or as a decorative appliance. It should not be
factored as primary heat in residential heating calculations.
NOTICE: This installation must conform with local codes.
In the absence of local codes you must comply with the
National Fuel Gas Code, ANSI Z223.1-latest edition in
the U.S.A. and the CAN/CGA B149 Installation Codes in
Canada.
2
2 Product Specific Information
B. Glass Specifications
This appliance is equipped with 5 mm ceramic glass. Re-
place glass only with 5 mm ceramic glass. Please contact
your dealer for replacement glass.
Installation and service of this appliance should be
performed by qualified personnel. Hearth & Home
Technologies suggests NFI certified or factory
trained professionals, or technicians supervised by
an NFI certified professional (www.nficertified.org).
Models
(U.S. or Canada)
Maximum
Input BTU/h
Minimum
Input
BTU/h
Orifice
Size
(DMS)
RED40
RED40ST
(NG)
US
(0-2000 FT) 34,000 24,000 #34
CANADA
(2000-4500 FT) 29,500 22,000 #36
RED40
RED40ST
(LP)
US
(0-2000 FT) 34,000 25,000 #50
CANADA
(2000-4500 FT) 31,500 23,000 #51
MODEL: RED40, RED40ST
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Direct Vent Heater
STANDARD: ANSI Z21.88b-2008 CSA 2.33a-2008
Vented Gas Fireplace Heaters
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7
Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/13
3
3 Important Safety and Operating Information
Clear Space
WARNING! DO NOT place combustible objects in front
of the fireplace or block louvers. High temperatures may
start a fire. See Figure 3.1.
Avoid placing candles and other heat-sensitive objects on
mantel or hearth. Heat may damage these objects.
Figure 3.1 Clear Space
Over Firing
The appliance is considered to be over firing if the flames
are contacting the top of the firebox. Call a qualified service
technician to service the appliance.
CLEAR SPACE
3 FT. IN FRONT
OF FIREPLACE
WARNING! DO NOT operate fireplace before reading
and understanding operating instructions. Failure
to operate fireplace according to operating instructions
could cause fire or injury.
Young children should be carefully supervised when they
are in the same room as the appliance. Toddlers, young
children and others may be susceptible to accidental
contact burns.
• A physical barrier is recommended if there are at risk
individuals in the house.
• To restrict access to a fireplace or stove, install an
adjustable safety gate to keep toddlers, young children
and other at risk individuals out of the room and away
from hot surfaces.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot fireplace, whether
operating or cooling down.
• Teach children to NEVER touch the fireplace.
A. Appliance Safety
WARNING
A barrier designed to reduce the risk of burns from the
hot viewing glass is provided with this appliance and
shall be installed. DO NOT operate the appliance with
the barrier removed. If the barrier becomes damaged,
the barrier shall be replaced with the manufacturer’s
barrier for this appliance.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
HOT GLASS WILL
CAUSE BURNS.
DO NOT TOUCH GLASS
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH GLASS.
• Keep children away.
• CAREFULLY SUPERVISE children in same room
as fireplace.
• Alert children and adults to hazards of high
temperatures.
High temperatures may ignite clothing or other
flammable materials.
• Clothing, furniture, draperies, and other flammable
materials must not be placed on or near the
appliance.
• Consider not using the fireplace when children will be
present.
Contact your dealer for more information, or visit: www.
hpba.org/safety-information.
To prevent unintended operation when not using your fire-
place for an extended period of time (summer months,
vacations, trips, etc):
• Remove batteries from remote controls.
• Turn off wall controls.
• Unplug 3 volt adapter plug.


Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/138
D. Before Lighting Appliance
Before operating this fireplace for the first time, have a
qualified service technician:
• Verify all shipping materials have been removed from
inside and/or underneath the firebox.
• Review proper placement of logs, ember material and/or
other decorative materials.
• Check the wiring.
• Check the air shutter adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper position
and that the integral barrier is in place.
WARNING! Risk of Fire or Asphyxiation! DO NOT op-
erate fireplace with fixed glass assembly removed.
Figure 3.2 General Operating Parts
B. General Operating Parts
C. Fuel Specifications
WARNING! Risk of Fire or Explosion! Appliance must
be set up for compatible gas type!
• This appliance is designed to operate on either natural
gas or propane. Make sure the appliance is compatible
with gas type selected for installation site.
• Conversions must be made by a qualified service
technician using Hearth & Home Technologies specified
and approved parts.
Figure 3.2 references the general operating parts of the
appliance and the section of this manual in which they are
discussed.
DRAFT
CLEAR SPACE
SECTION 3.A.
DECORATIVE DOORS
SECTION 4
GLASS ASSEMBLY
SECTION 4
ON/OFF
SWITCH
SECTION 3.H
LED
LIGHTING
SECTION 3.H

9
Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/13
E. Lighting Instructions (IPI)
1. This appliance is equipped with an ignition
device which automatically lights the burner.
DO NOT try to light the burner by hand.
2. Wait five (5) minutes to clear out any gas.
Then smell for gas, including near the floor. If
you smell gas, STOP! Follow “B” in the Safety
Information located on the left side of this la-
bel. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall switch: Turn ON/OFF switch
to ON.
Equipped with remote or wall control: Press
ON or FLAME button.
Equipped with thermostat: Set temperature to
desired setting.
4. If the appliance does not light after three tries,
call your service technician or gas supplier.
LIGHTING
INSTRUCTIONS (IPI)
TO TURN OFF
GAS TO APPLIANCE
1. Equipped with wall switch: Turn ON/OFF switch
to OFF.
Equipped with remote or wall control: Press
OFF button.
Equipped with thermostat: Set temperature to
lowest setting.
2. Service technician should turn off electric
power to the control when performing service.
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fire or explosion
may result causing property damage, personal injury or loss of life.
CAUTION:
NOT FOR USE
WITH SOLID FUEL
WARNING:
593-913G
GAS
VALVE
For additional information on operating your
Hearth & Home Technologies fireplace, please refer to www.fireplaces.com.
A. This appliance is equipped with an
intermittent pilot ignition (IPI) device
which automatically lights the burn-
er. DO NOT try to light the burner by
hand.
B. BEFORE LIGHTING, smell all around
the appliance area for gas. Be sure to
smell next to the floor because some
gas is heavier than air and will settle
on the floor.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do
not use any phone in your building.
DO NOT CONNECT LINE VOLT-
AGE (110/120 VAC OR 220/240
VAC) TO THE CONTROL VALVE.
Improper installation, adjustment, al-
teration, service or maintenance can
cause injury or property damage. Re-
fer to the owner’s information manual
provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
If not installed, operated, and main-
tained in accordance with the manufac-
turer’s instructions, this product could
expose you to substances in fuel or
fuel combustion which are known to the
State of California to cause cancer, birth
defects, or other reproductive harm.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gaso-
line and other liquids having flammable
vapors away.
DO NOT operate the appliance with
fixed glass assembly removed, cracked
or broken. Replacement of the fixed
glass assembly should be done by a
licensed or qualified service person.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas sup-
plier, call the fire department.
C. DO NOT use this appliance if any
part has been under water. Imme-
diately call a qualified service tech-
nician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
Also Certified for Installation in a
Bedroom or a Bedsitting Room.
For assistance or additional informa-
tion, consult a qualified installer, ser-
vice agency or the gas supplier.
Final inspection by

Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/1310
Appliance ON/OFF
If an optional remote control or wall control is installed,
it should be used to control the ON/OFF function of the
appliance. Follow instructions included with the installed
control.
F. Appliance Break-In
Initial Break-in Procedure
• The fireplace should be run three to four hours
continuously on high.
• Turn the fireplace off and allow it to completely cool.
• Remove fixed glass assembly. See Section 4.
• Clean fixed glass assembly. See Section 4.
• Replace the fixed glass assembly and run continuously
on high an additional 12 hours.
This cures the materials used to manufacture the fire-
place.
NOTICE! Open windows for air circulation during fire-
place break-in.
• Some people may be sensitive to smoke and odors.
• Smoke detectors may activate.
G. Heat Management
Burn Rate
The RED40 and RED40ST models have a variable burn
rate which is controlled by the HI/LO knob on the gas
valve. Therefore the flame height is adjustable. The HI/
LO knob is shown in Figure 3.3. It is located in the control
cavity of the appliance.
The Hi/Lo knob may be adjusted as desired by turning
counterclockwise to the high position and by turning
clockwise to the Lo position. Call a qualified service
technician to make the adjustment as access to the valve
cavity may be limited after the appliance is installed.
IntelliFire™ Ignition System
Intellifire™is an intermittent pilot ignition, which is an
electronic system. The term Intermittent is used because
the pilot burner flame is only present when the main
burner is operating. When the main burner is off, the pilot
is also off.
H. Detailed Component Operating
Instructions
HIGH LOW
Figure 3.3. Location of Hi/Lo Knob Inside Control Cavity
LED Lighting
The ON/OFF function for the LED lighting option is con-
trolled by the three-position wall switch. The three-posi-
tion wall switch is capable of producing seven different
colors of LED lights. The colors are produced by chang-
ing the position of one, two, or all three switch positions at
a time. The colors that can be produced are: green, red,
blue, white/clear, yellow, purple, and light blue.
Active Convection Technology
The fireplace appliance has been provided with an active
convection blower. The blower is required to keep lower
control chamber component temperatures at an ideal op-
erating temperature. The blower also provides for more
efficient use of appliance heat by assisting the convection
air around the firebox and back into the room. A four inch
flexible duct kit has been provided with the appliance. One
end of the flex duct will connect to the fan bracket assembly
located in the lower control chamber. The other end will
terminate to an interior wall of the house attached to the
intake grille panel provided with the appliance.
Note: The blower is essential for keeping components and
the appliance environment in safe operating temperatures.

11
Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/13
Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, glass cleaner, drop
cloth and a stable work surface.
WARNING! Handle fixed glass assembly with care.
Glass is breakable. Inspect the gasket to ensure it is
undamaged and inspect the glass for cracks, chips or
scratches.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
• Replace as a complete assembly.
•Prepare a work area large enough to accommodate fixed
glass assembly and door frame by placing a drop cloth
on a flat, stable surface.
Note: Fixed glass assembly and gasketing may have res-
idue that can stain carpeting or floor surfaces.
1. Remove the decorative front from fireplace and set
aside on work surface.
2. Locate the two spring latches that are on the lower left
and right of the fireplace.
3. Use both index fingers to release spring latches. See
Figure 4.1.
4. Allow glass to tilt forward. Grasp glass on the upper
return lip of glass frame and tilt glass “out” and “down”.
Lower gently to rest on side supports. See Figure 4.1.
Allow top of glass assembly to tilt forward. Lift glass
assembly “up” and “out”.
Replacing Fixed Glass Assembly
1. Locate glide tabs on lower left and right corners.
2. Place glass bottom resting on right and left support.
Tilt top of glass assembly toward fireplace.
3. Allow of the gasketing of the glass assembly to touch
the face of the fireplace. Lift the glass “up” and “in” to
upper glass clip flanges.
4. Hold bottom of the glass as you allow the glass as-
sembly to seat over the two lower glass clips. See
Figure 4.1.
5. Assure proper left and right placement of glass and
engage both lower spring latches.
B. Maintenance Tasks-Homeowner
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap-
pointment.
More frequent cleaning may be required due to lint from
carpeting or other factors. Control compartment, burner
and circulating air passageway of the fireplace must be
kept clean.
CAUTION! Risk of Burns! The fireplace should be
turned off and cooled before servicing.
Any safety screen or guard removed for servicing must be
replaced prior to operating the fireplace.
Installation and repair should be done by a qualified service
technician only. The fireplace should be inspected before
use and at least annually by a professional service person.
4
4 Maintenance and Service
Task Frequency To be completed by
Glass Cleaning Seasonally
Homeowner
Doors/Fronts/
Surrounds Annually
Remote Control Seasonally
Venting Seasonally
Gasket Seal
and Glass
Inspection
Annually
Qualified Service
Technician
Log Inspection Annually
Firebox
Inspection Annually
Control
Compartment &
Firebox Top
Annually
Burner Ignition
& Operation Annually
A. Maintenance: Frequency and Tasks
The matrix below is an overview of maintenance tasks to
be performed on the appliance. Sections B and C give
details and instructions needed to assist the appropriate
person in performing the tasks.
When properly maintained, your fireplace will give you
many years of trouble-free service. Contact your dealer
to answer questions regarding proper operation, trou-
bleshooting and service for your appliance. Visit www.
heatnglo.com to locate a dealer. We recommend annual
service by a qualified service technician.


Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/1312
Remote Control
Frequency: Seasonally
By: Homeowner
Tools needed: Replacement batteries and remote con-
trol instructions.
• Locate remote control transmitter and receiver.
• Verify operation of remote. Refer to remote control
operation instructions for proper calibration and setup
procedure.
• Place batteries as needed in remote transmitters and
battery-powered receivers.
• Place remote control out of reach of children.
If not using your fireplace for an extended period of time
(summer months, vacations/trips, etc), to prevent unin-
tended operation:
• Remove batteries from remote controls.
• Unplug 3 volt adapter plug on IPI models.
• Verify that the sensor rod does not contact the burner.
Venting
Frequency: Seasonally
By: Homeowner
Tools needed: Protective gloves and safety glasses.
• Inspect venting and termination cap for blockage or
obstruction such plants, bird nests, leaves, snow, debris,
etc.
• Verify termination cap clearance to subsequent construc-
tion (building additions, decks, fences, or sheds).
• Inspect for corrosion or separation.
• Verify weather stripping, sealing and flashing remains
intact.
• Inspect draft shield to verify it is not damaged or missing.
GLASS CLIP
GLASS TAB
GLASS SIDE
SUPPORT
Clean glass with a non-abrasive commercially available
cleaner.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)
• Carefully set fixed glass assembly in place on fireplace.
Hold glass in place with one hand and secure glass
latches with the other hand.
• Reinstall decorative front.
Figure 4.1 Fixed Glass Assembly
Doors, Surrounds, Fronts
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves, stable work surface
• Assess condition of screen and replace as necessary.
• Inspect for scratches, dents or other damage and repair
as necessary.
•Check that louvers are not blocked.
•Vacuum and dust surfaces.

13
Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/13
C. Maintenance Tasks-Qualified Service
Technician
The following tasks must be performed by a qualified ser-
vice technician.
Gasket Seal and Glass Assembly Inspection
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, drop cloth and a stable
work surface.
• Inspect gasket seal and its condition.
• Inspect fixed glass assembly for scratches and nicks that
can lead to breakage when exposed to heat.
• Confirm there is no damage to glass or glass frame.
Replace as necessary.
• Verify that fixed glass assembly is properly retained and
attachment components are intact and not damaged.
Replace as necessary.
Firebox
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, sandpaper, steel wool,
cloths, mineral spirits, primer and touch-up paint.
• Inspect for paint condition, warped surfaces, corrosion
or perforation. Sand and repaint as necessary.
• Replace fireplace if firebox has been perforated.
Control Compartment and Firebox Top
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, dust
cloths
• Vacuum and wipe out dust, cobwebs, debris or pet hair.
Use caution when cleaning these areas. Screw tips that
have penetrated the sheet metal are sharp and should
be avoided.
• Remove all foreign objects.
• Verify unobstructed air circulation.
Burner Ignition and Operation
Frequency: Annually
By: Qualified Service Technician
Tools needed: Protective gloves, vacuum cleaner, whisk
broom, flashlight, voltmeter, indexed drill bit set, and a
manometer.
• Verify burner is properly secured and aligned with pilot
or igniter.
• Clean off burner top, inspect for plugged ports, corrosion
or deterioration. Replace burner if necessary.
• Inspect for lifting or other flame problems.
• Verify air shutter setting is correct. See Installation
Manual for required air shutter setting. Verify air shutter
is clear of dust and debris.
• Inspect orifice for soot, dirt and corrosion. Verify orifice
size is correct. See Service Parts List for proper orifice
sizing.
• Verify manifold and inlet pressures. Adjust regulator as
required.
• Inspect pilot flame pattern and strength. See Figure 4.2
for proper pilot flame pattern. Clean or replace orifice
spud as necessary.
• Inspect IPI flame sensing rod for soot, corrosion and
deterioration. Polish with fine steel wool or replace as
required.
• Verify IPI millivolt output. Replace as necessary.
• Verify that there is not a short in flame sense circuit
by checking continuity between pilot hood and flame
sensing rod. Replace pilot as necessary.
Figure 4.2 IPI Pilot Flame Patterns

Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/1314
5
5 Troubleshooting and Frequently Asked Questions
A. Frequently Asked Questions
ISSUE SOLUTIONS
Condensation on the glass This is a result of gas combustion and temperature variations. As the fireplace warms, this conden-
sation will disappear.
Blue flames This is a result of normal operation and the flames will begin to yellow as the fireplace is allowed to
burn for 20 to 40 minutes.
Odor from fireplace
When first operated, this fireplace may release an odor for the first several hours. This is caused
by the curing of materials from manufacturing. Odor may also be released from finishing materials
and adhesives used near the fireplace. These circumstances may require additional curing related
to the installation environment.
Film on the glass This is a normal result of the curing process of the paint. Glass should be cleaned within 3 to 4
hours of initial burning. A non-abrasive cleaner such as gas appliance glass cleaner may be nec-
essary. See your dealer.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the
sound produced by a furnace or heating duct. This noise does not affect the operation or longevity
of the fireplace.
Rock noise
There may be some “cracking” noise coming from the fireplace during the first few heating and
cooling cycles. This noise is associated with settling rock and some minor cracking of larger
pieces of rock. This will lessen over time as the glass rock is conditioned to the heating and cool-
ing temperature changes.
Rocks falling through basepan It is expected that a few small pieces of rock may fall through the basepan and come to rest on the
fireplace bottom. This has no affect on fireplace performance.
Wall above appliance feels hot to
the touch.
No action necessary. This appliance ships with a non-combustible material attached. Specifica-
tions of the attached non-combustible material are listed in the appliance installation manual.
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.heatnglo.com to
locate a dealer.


15
Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/13
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact
your dealer to arrange a service call by a qualified service technician.
B. Troubleshooting
Symptom Possible Cause Corrective Action
1. Pilot won’t light.
The ignitor/module
makes noise, but no
spark.
a. Incorrect wiring. Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor
are connected to correct terminals on module and pilot assembly.
b. Loose connections or electrical
shorts in the wiring.
Verify no loose connections or electrical shorts in wiring from mod-
ule to pilot assembly. Verify connections underneath pilot assembly
are tight; also verify connections are not grounding out to metal
chassis, pilot burner, pilot enclosure, mesh screen if present, or
any other metal object.
c. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be
approximately .17 in. or 1/8 in. (3 mm).
d. Module. Turn ON/OFF rocker switch or wall switch to OFF position. Remove
ignitor wire “I” from module. Place a grounded wire about 3/16 in. (5
mm) away from “I” terminal on module. Place ON/OFF rocker switch
or wall switch in ON position. If there is no spark at “I” terminal
module must be replaced. If there is a spark at “I” terminal, module
is fine. Inspect pilot assembly for shorted sparker wire or cracked
insulator around electrode. Replace pilot if necessary.
2. Pilot won’t light,
there is no noise or
spark.
a. No power or transformer installed
incorrectly.
Verify that transformer is installed and plugged into module. Check
voltage of transformer under load at spade connection on module
with ON/OFF switch in ON position. Acceptable readings of a good
transformer are between 3.2 and 2.8 volts AC.
b. A shorted or loose connection in wir-
ing configuration or wiring harness.
Remove and reinstall the wiring harness that plugs into module.
Verify there is a tight fit. Verify pilot assembly wiring to module. Re-
move and verify continuity of each wire in wiring harness. Replace
any damaged components.
c. Improper wall switch wiring. Verify that 110/120 VAC power is “ON” to junction box.
d. Module not grounded. Verify black ground wire from module wire harness is grounded to
metal chassis of appliance.
e. Module. Turn ON/OFF rocker switch or wall switch to OFF position. Re-
move ignitor wire “I” from module. Place ON/OFF rocker switch
or wall switch in ON position. If there is no spark at “I” terminal
module must be replaced. If there is a spark at “I” terminal, module
is fine. Inspect pilot assembly for shorted sparker wire or cracked
insulator around electrode.
3. Pilot sparks, but
Pilot will not light.
a. Gas supply. Verify that incoming gas line ball valve is “open”. Verify that inlet
pressure reading is within acceptable limits.
b. Ignitor gap is incorrect. Verify that spark gap from ignitor to pilot hood is .17 in. or 1/8 in (3 mm).
c. Module is not grounded. Verify module is securely grounded to metal chassis of appliance.

Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/1316
Troubleshooting - IntelliFire Ignition System - (continued)
Symptom Possible Cause Corrective Action
4. Pilot lights but contin-
ues to spark, and main
burner will not ignite.
(If the pilot continues
to spark after the
pilot flame has been lit,
flame rectification has
not occurred.)
a. A shorted or loose connection in flame
sensing rod.
Verify all connections to wiring diagram in manual. Verify
connections underneath pilot assembly are tight. Verify
connections are not grounding out to metal chassis, pilot
burner, pilot enclosure or screen if present, or any other
metal object.
b. Poor flame rectification or contaminated
flame sensing rod.
With fixed glass assembly in place, verify that flame is en-
gulfing flame sensing rod on left side of pilot hood. Flame
sensing rod should glow shortly after ignition. Verify cor-
rect pilot orifice is installed and gas inlet is set to pressure
specifications. Polish flame sensing rod with fine steel wool
to remove any contaminants that may have accumulated
on flame sensing rod.
c. Module is not grounded. Verify module is securely grounded to metal chassis of
appliance. Verify that wire harness is firmly connected to
the module.
d. Damaged pilot assembly or contami-
nated flame sensing rod.
Verify that ceramic insulator around the flame sensing rod
is not cracked, damaged, or loose. Verify connection from
flame sensing rod to white sensor wire. Polish flame sens-
ing rod with fine steel wool to remove any contaminants
that may have accumulated on flame sensing rod. Verify
continuity with a multimeter with ohms set at lowest range.
Replace pilot if any damage is detected.
e. Module. Turn ON/OFF rocker switch or wall switch to OFF position.
Remove ignitor wire “I” from module. Place ON/OFF rocker
switch or wall switch in ON position. If there is no spark at
“I” terminal module must be replaced. If there is a spark at
“I” terminal, module is fine.
5. Appliance cycles on
and off
a. Control chamber above temperature
specifications.
A high limit switch is provided with the unit to assure lower
component chamber temperatures do not exceed 150
degrees Fahrenheit. This is a safety feature for this model,
but is not common. Contact your dealer for assistance.

17
Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/13
6
6 Reference Materials
A. Accessories
Remote Controls, Wall Controls and Wall
Switches
After a qualified service technician has installed the re-
mote control or wall switch, follow the instructions sup-
plied with the control installed to operate your fireplace:
For safety:
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
See your dealer if you have questions.
Install approved accessories per instructions included
with accessories. Contact your dealer for a list of ap-
proved accessories.
WARNING! Risk of Fire and Electric Shock! Use ONLY
Hearth & Home Technologies-approved optional acces-
sories with this appliance. Using non-listed accessories
could result in a safety hazard and will void the warranty.

Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/1318
Service Parts
Beginning Manufacturing Date: May 2009
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor.
Hearth and Home Technologies does not sell directly to consumers. Provide model
number and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
1 Pilot Shield 2155-173
2 Non Combustible Board, Side Finish Panel Qty 2 req 2155-460
3 Mesh Clips Pkg of 4 2155-184/4 Y
4 Glass Assembly GLA-RED40 Y
5 Fire screen Door Assembly 2155-012
Mesh 2155-031
6 Bottom Face Plate 2155-112
7 Bottom Base Assembly 2155-025
8 Burner Assembly NG/LP 2155-007 Y
9 Non Combustible Board, Outer 2155-461
10 Non Combustible Board, Inner 2155-462
11 Panel Cover, Side 2155-140
12 Vent Assembly 2155-071
Grill Panel 2155-150
Glass Latch Support Assembly Qty 2 req 2155-045 Y
Unique service parts by model on following page. 11/13
RED40
40” Gas Fireplace - DV
1
2
10
3
4
6
7
5
8
9
12
11
B. Service Parts

19
Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/13
Service Parts
Beginning Manufacturing Date: May 2009
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor.
Hearth and Home Technologies does not sell directly to consumers. Provide model
number and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
1 Non Combustible Board, Outer Qty 2 req 2155-461
2 Non Combustible Board, Inner Qty 2 req 2155-462
3 Non Combustible Board, Side Panel Finish Qty 4 req 2155-460
4 Bottom Face Plate Qty 2 req 2155-112
5 Mesh Clips Pkg of 4 2155-184/4 Y
6 Glass Assembly Qty 2 req GLA-RED40 Y
7 Fire screen Door Assembly Qty 2 req 2155-012
Mesh 2155-031
8 Burner Assembly NG 2155-007 Y
9 Pilot Shield 2155-173
10 Base Pan 2155-025
11 Panel Cover, Side 2155-140
12 Vent Assembly 2155-071
Grille Panel 2155-150
Glass Latch Support Assembly Qty 4 req 2155-045 Y
Additional service part numbers on following page. 11/13
40 in Landscape See-thru
Gas Fireplace - DV
1
2
3
4
65
7
8
12
10
9
RED40ST

Heat & Glo • Owner’s Manual RED40, RED40ST • 2155-981 Rev. C • 11/1320
Service Parts
Beginning Manufacturing Date: May 2009
Ending Manufacturing Date: Active
RED40, RED40ST
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor.
Hearth and Home Technologies does not sell directly to consumers. Provide model
number and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
13.1 Fan Assembly with Bracket 2155-070
13.2 Blower Assembly 705-567A Y
13.3 Transformer 593-593A Y
13.4 Junction Box 4021-013 Y
13.5 Control Module 593-592 Y
13.6 Wire Assembly 593-590A Y
13.7 Valve Bracket 2155-149
13.8 Heat Shield, Module 2155-188
13.9 LED Control Cable 2155-755 Y
13.10 LED Power Supply 2155-751 Y
13.11 LED Jumper Connections 2155-752 Y
13.12 LED Light Bar Assembly Qty 3 req 2155-057 Y
14.1 Flex Plate/ Gasket Assembly 2155-044
14.2 18" Flex Tube Assembly 530-302A Y
14.3 Orifice NG (#34C) 582-834 Y
Orifice LP (#50C) 582-850 Y
14.4 Valve NG 750-500 Y
Valve LP 750-501 Y
14.5 Valve Bracket 2155-149
14.6 Pilot Assembly NG 2090-012 Y
Pilot Assembly LP 2090-013 Y
14.7 Pilot Bracket Assembly 2155-049
14.8 Flex Ball Valve Assembly 302-320A Y
Additional service part numbers on following page.
#13 Control Assembly
13.1
13.2
13.3
13.4
13.5
13.6
13.7
13.8
13.9
13.10
13.11
2 1
14.1
14.2 14.3
14.4
14.5
14.6
14.7
14.8
#14 Valve Assembly