Heatmiser neoUltra User manual

Model:

1
Series
Model:

2
Model:
1
2
3-4
5-6
7
8
9
9
10
11
12
13-15
16
17
18-19
19
20
Product Image
Table of Contents
What is a Programmable
Room Thermostat?
Installation Procedure
Mode Select
Pairing the neoHub
Pairing the neoUltra
What is a Mesh Network?
Mode 1 - Thermostat
Main Display
Setting the Time & Date
Comfort Levels Explained
Temperature Control
Temperature Hold
Locking/Unlocking the neoUltra
Standby
Away
21-22
23-24
25-26
27-29
30
31
31
32
33
34-36
37
38
39-40
41
42
43
44-46
Zones
Profiles
neoPlug
Optional Features
Feature Menu Options
Re-calibrating the Thermostat
Error Codes
History
Factory Reset
Wiring Diagrams
Mode 2 - Time Clock
LCD Display
Setting the Switching Times
Timer Override
Optional Features Explained
Feature Menu Options
Wiring Diagrams
Table Of Contents

3
Series
What is a Programmable Room Thermostat?
A programmable room thermostat is both a programmer and a room thermostat.
A programmer allows you to set “On” and “Off” periods to suit your own lifestyle.
A room thermostat works by sensing the air temperature, switching on the heating when
the air temperature falls below the thermostat setting, and switching it off once this set
temperature has been reached.
So a programmable room thermostat lets you choose what times you want the heating
to be on, and what temperature it should reach while it is on. It will allow you to select
different temperatures in your home at different times of the day (and days of the week)
to meet your particular needs and preferences.
Setting a programmable room thermostat to a higher temperature will not make the
room heat up any faster. How quickly the room heats up depends on the design and size
of the heating system.
Similarly reducing the temperature setting does not affect how quickly the room cools
down. Setting a programmable room thermostat to a lower temperature will result in the
room being controlled at a lower temperature, and saves energy.

4
Model:
The way to set and use your programmable room thermostat is to find the lowest
temperature settings that you are comfortable with at the different times you have
chosen, and then leave it alone to do its job.
The best way to do this is to set the room thermostat to a low temperature – say 18°C
, and then turn it up by 1°C each day until you are comfortable with the temperature.
You won’t have to adjust the thermostat further. Any adjustment above this setting
will waste energy and cost you more money.
You are able to temporarily adjust the heating program by overriding or using the
temperature hold feature. These features are explained further on pages 16 and 17
of this manual.
Programmable room thermostats need a free flow of air to sense the temperature,
so they must not be covered by curtains or blocked by furniture. Nearby electric
fires, televisions, wall or table lamps may also prevent the thermostat from
working properly.

5
Series
Installation Procedure
The neoUltra is designed to be flush mounted and requires a back box of
35mm (minimum depth) to be sunk into the wall prior to installation.
Step 1
Remove the screw from the bottom face of the thermostat then carefully separate
the front half from the back plate.
Step 2
Place the thermostat front somewhere safe.
Terminate the thermostat as shown in the diagrams on pages 34-36, 44 &45 of
this booklet.
Step 3
Screw the thermostat back plate securely into the back box.
Step 4
Clip the front of the thermostat onto the back plate, securing it in place with
the retaining screw.
Do
Mount the thermostat at eye level.
Read the instructions fully so you get the best from our product.
Don’t
Do not install near to a direct heat source as this will affect functionality.
Do not push hard on the LCD screen as this may cause irreparable damage.

6
Model:
1 2
3 4

7
Series
neoUltra can either be used as a thermostat or a time clock.
Thermostat mode is the default setting.
To change between thermostat or time clock modes, follow these steps.
• Press the menu icon ............................................................................................................
• Select ‘Settings’ followed by ‘Feature Set-up’ .............................................................
• Swipe down to feature 10, “Device Type” then tap to select.................................
• Tap the UP/DOWN keys to toggle between “Thermostat” & “Time Clock”.......
• Press “Save” to store the chosen configuration..........................................................
• Repeatedly press the back button until you return to the main screen...........
Please note, that the Mode must be selected before joining a network!
Mode Select
Save

8
Model:
Pairing the neoHub
To pair the neoHub with the neoApp, follow these steps.
• Connect the power supply to the neoHub.
• Connect the neoHub to your router with the Ethernet cable provided. The router
will automatically assign an IP address to the neoHub, the Link LED will light up
once the neoHub has connected to your network.
• Connect your smartphone or tablet device to the same WiFi network as
your router.
• Download the FREE Heatmiser neoApp from the Apple App Store, Google Play
Store, Amazon App Store and register an account.
• Once you have registered your account, press the Login button then press the
Add Location option.
• Press the connect button on the neoHub to add the location to your account.
• When successfully connected, enter a title for the new location (e.g. Home) and
configure the time zone for the system.

9
Series
neoUltra works using a mesh network, meaning neoUltra’s have the ability to send &
receive signals via other thermostats on the network. This signal is relayed from one
thermostat to another until it reaches its destination. This communication method
extends the communication range whilst offering increased network stability when
compared with standard RF thermostats.
What is a Mesh Network
The next step is to join the neoUltra to the neoHub, we recommend joining the neoUltra
or neoStat located nearest to the neoHub first.
To add a neoUltra, follow these steps;
• Press the menu icon ............................................................................................................
• Select ‘Settings’ followed by ‘Network’ ..........................................................................
• Tap “Start” ................................................................................................................................
• If network pairing is successful a message will appear saying “Connected” ............
• The thermostat will automatically return to the main screen showing the
room title at the top.
• As the Ultra is now part of the network “Profiles” and “Zones” now show on
the base menu (main screen).
Pairing the neoUltra
Start

10
Model:
Thermostat Mode1
Sample showing network connected.

11
Series
1. Mesh Symbol - Displayed when connected to the neoHub.
2. Temperature – Displays the current sensor temperature in Celsius or Fahrenheit.
3. Set Temperature – Indicates current target temperature.
4. Set Temperature Bar – Shows current and set temperature. Swipe across the bar to
set a required room temperature.
5. Set Temperature Keys – To fine tune the set temperature.
6. Short Cut Tabs – Bypasses the main menu for quick access to the “Away, Profiles,
and Zones” feature.
7. Keypad Lock Indicator – Displayed when the screen is locked.
8. Menu Key – To access the‘Main Menu’and ‘Settings’.
9. Holiday – Displayed when the thermostat is in holiday mode.
10. Date Indicator – Shows current date (Day/Month/Year format).
11. Clock – Displays current time (24 hour format).
12. Floor Limit Symbol – Displayed when the floor sensor probe has reached the upper
and lower temperature limits selectable within the ‘Setup Menu’.
13. Frost Protection – Displayed when Away/Standby modes are active.
14. Flame Symbol – Displayed when the thermostat is calling for heat and flashes
when optimum start is active.
15. Day Indicator - Displays the day of the week.
16. Room Indicator - Displays the room title once paired to a network via the neo app.
Main Display

12
Model:
Setting the Time and Date
Note: When the neoUltra is paired with the neoHub, the time & date settings
are automatically synchronised according to the location’s time zone setting.
To set the clock, follow these steps.
• Press the menu icon .....................................................................................................
• Select ‘Settings’...............................................................................................................
• Press ‘Clock’.......................................................................................................................
• Repeatedly tap the Up/Down arrow keys to set hours and minutes..........
• Press “Date”.......................................................................................................................
• Repeatedly tap the Up/Down arrow keys to set DD/MM/YY.........................
• Press “Confirm”to save or tap the back key to exit without saving .............
Date
Confirm

13
Series
The neoUltra offers three program mode options; Weekday/Weekend programming,
7 Day programming and 24 Hour programming.
You also have the option to use the neoUltra in Non-Programmable mode.
This unit is supplied with comfort levels already pre-programmed, but these can be
changed easily. The default times and temperature settings are;
07:00 - 21°C (Wake) 09:00 - 16°C (1) 16:00 - 21°C (2) 22:00 - 16°C (3) --:-- -- (4) --:-- -- (Sleep)
For Weekday/Weekend programming, the six comfort levels are the same for Mon-Fri, but can be different
for Sat-Sun. For 7 Day programming each day of the week can have six different comfort levels.
In 24 Hour mode all days are programmed with the same comfort levels.
• To program the comfort levels, press the menu icon .........................................................
• From the main menu select ‘Edit’.................................................................................................
The ‘Edit’ screen will now show current selected with text highlighted in orange.
Comfort Levels

14
Model:
• Repeatedly tap the plus and minus keys to set the desired temperature
for “Wake”................................................................................................................................
• Now tap the arrow keys to set Hours, Minutes and AM/PM for “Wake” ...........
• Press the“1, 2, 3, 4, Sleep” tabs and repeat the above steps to set time and
temperature for these levels.
• To set a level to unused, first select the comfort level then press the
“Disable” key........................................................................................................................... Disable

15
Series
The “disabled” level will now show no temperature or timed information. This level will now be ignored
and the thermostat will continue to maintain the previous pre-set comfort level.
• When complete press“Confirm” to store settings, alternatively
you can press “Cancel”at any time to exit without saving.................
neoUltra can be configured to support 4 ‘Comfort levels’ when paired to a neohub. Via the neo app
you can select the option for 4 ‘Comfort levels’ and program them using the same method as setting
‘Wake, 1, 2, 3, 4, ‘Sleep’.
‘Edit’ screen showing 4 ‘Comfort Levels’.
or CancelConfirm

16
Model:
Temperature Control
• Swipe left or right across the set temperature bar to set your
desired temperature ...........................................................................................................
• Tap on the plus and minus keys to make minor adjustments to the
set value...................................................................................................................................
Note: This new temperature is maintained only until the next programmed comfort level.
At this time, the thermostat will revert back to the programmed levels.

17
Series
Temperature Hold
The temperature hold function allows you to manually override the current operating
program and set a different temperature for a desired period.
• To program a ‘Temperature Hold’, press the menu icon ..............................................
• In the main menu press ‘Hold’...............................................................................................
• Continually tap the Up/Down keys repeatedly to set‘Hold Time & Temperature’ ....
• Press“Confirm” to set configuration or press the back button to exit
without saving ...................................................................................................................
On the main screen you will now see the ‘Hold’ set temperature together with
countdown time remaining. Once the set duration time has elapsed the thermostat
will revert back to the normal program.
or
Confirm

18
Model:
Locking the neoUltra
The neoUltra has a screen lock facility. Once enabled the thermostat will prompt a
4-digit code entry before allowing access. To activate the lock, follow these steps.
• Press the menu icon..................................................................................................................
• Select ‘Lock’...................................................................................................................................
• Enter a 4 digit number followed by “Confirm”........................................................
The display will now revert back to the main screen with the addition of the
lock icon................................................................................................................................................
Confirm

19
Series
Unlocking the neoUltra
To unlock the neoUltra re-enter the 4 digit pin number used to enable lock.
• Touch any part of the display ...................................................................................................
• Re-enter the 4 digit pin and press “Confirm” ............................................................
In time clock mode; the timed output will be turned off during ‘Standby’, then return to
the programmed settings once ‘Standby’ is cancelled.
In thermostat mode; the neoUltra will only turn the heating ON should the room
temperature drop below its current frost setting, configured in the ‘Feature Set-up’menu.
To enable Standby;
• Press the Menu icon ....................................................................................................................
• Select ‘Standby’ .............................................................................................................................
• Select between On or Off ..........................................................................................
• Press “Confirm” to set .........................................................................................................
Standby
Confirm
Confirm