WARRANTYTERMS
Thermofilmwarrantstotheoriginalownerthat HEATSTRIPproductswillbefreefromdefectsinmaterials
andworkmanshipforaperiod of24 monthsfromthedateof purchaseinaccordancewith the following
warrantyterms and conditions.
Provisionofthiswarrantyissubjectto:
TheHEATSTRIPproductsmustbe installedinaccordancewith theInstallationInstructionsandrelevantgas
andelectrical standardsandcodes.
TheHEATSTRIPproductsmustbe maintainedandcleanedaccordingto instructions detailedinthe
Installation Manual.
Thereisnowarrantyexpressed orimpliedwithregardtocapacityrequirements.Theselectionof theunitor
unitsdependsentirely uponthesystemdesignand capacitiesasdeterminedbythe purchaser.
Thecustomerhasnotrepaired,openedoralteredtheproductinanyunauthorizedmanner.
Thiswarrantyexcludesdamagetotheproductorcomponentsarisingfromcircumstancesoutsidethecontrol
ofThermofilm,including,butnotlimitedto,wherethe productis notusedforintended purpose;wherethe
producthasbeenrectified in anyway;incorrectinstallation;incorrectpowersupply;damaged causedduring
delivery;misapplication,misuse, abuse,vandalism,lack ofmaintenanceoraccident.
Theoriginalinvoice, including serial numberarerequired foranyclaimmadepursuantto theterms of
warranty.
Thermofilmisnotliablefor,andwillnotauthorized repairsresultingfromproductnotperformingcorrectly as
aresult ofbeingusedin anenvironmentwherethe ambient temperatureand humidityareoutsidethe
operatingconditionsspecified fortheseitems.
Transportationchargesinvolved inreturnof the productto the Thermofilmfactory(oranyotherlocation
authorizedinwritingbyThermofilm)isthesoleresponsibilityofthecustomer.
Thefollowingarenot covered underthiswarranty
1.Breakage ofthe burnertiles.
2.Rustandordiscolorationduetoheatorcorrosiveenvironments
3.Damage orfailureduetoincorrectinstallationofgassupply.
4.Anydamageorlossattributable tofailuretoprovideadequate ventilationfortheproductasspecifiedby
themanufacturer.
Thermofilmdoesnotparticipateinanysite relatedcostsorlabourexpensesincidentalto replacementof
parts,repairing, removing,installing,servicing, transportationorhandlingof partstocompleteproducts,and
assumesnoliabilityonpartsrepairedorreplacedwithoutwrittenauthorization.Thermofilmshall notbe liable
foranydefaultordelayinperformanceofitswarrantyobligationscausedbyanycircumstancesbeyondits
control,including,butnotlimited to,judicial orgovernment restrictions,strikes,fires,floods,abnormal
weatherconditions,delayedsupplyof components.
Shouldproductsbedeterminedasdamagedonarrival,immediatelynotifythetransportcompanyofthe
conditionandhavethemnotedonthefreightdocuments.Ifdamageisdiscoveredafterunpacking,demand
immediate inspectionbythetransportation companyand insistthat arecordofthedamageis madeon the
freightdocumentation.
Thecustomerwarrantsusingtheproductinaccordancewith:
1.AnyinstructionsprovidedtoitbyThermofilmfromtimetotime.
2.Allgovernmentand local regulations,includingbut notlimitedtoallrelevantgaselectrical,environmental
lawsandregulationsgoverningtheinstallation,storage,use,handlingandmaintenanceofthegoods.
3.Allnecessaryand appropriate precautionsandsafetymeasuresrelatingtotheinstallation,storage,use,
handlingand maintenanceofgoods.
OurgoodscomewithguaranteesthatcannotbeexcludedundertheAustralianConsumerLaw.Youare
entitledtoareplacementorrefundforamajorfailureandforcompensationforanyotherreasonably
foreseeableloss ordamage.Youarealsoentitled to havethe goodsrepaired orreplaced ifthegoodsfailto
be of acceptable qualityand thefailuredoesnot amount toamajorfailure.
Allwarrantyrequestsforrepairsorreplacementsmustbeaccompaniedbyacomplete “WarrantyClaimForm”
availablefromThermofilm,togetherwithproofofpurchase(andwherepossible,photosoftheinstallation)
andtheheaterreturnedto theplaceofpurchase.
Intheeventofawarrantyclaim,thegoodsneedtobereturnedtothedistributor/retailerforrepairreplacement.
ContactThermofilmAustraliaPtyLtd
17 Johnston Court, DandenongSouth, Victoria3175, Australia
Telephone: (03)95623455, Email: info@thermofilm.com.au
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